Posthaste Recenzje 

292
Wynik TrustScore: 1.5 na 5

1,4

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Oceniono na 1 z 5

Pickup (4:22PM 7/4/2026) Picked up in area Mt Wellington by Courier 107. Couriers home branch is Auckland Status (4:45PM 16/4/2026) Scanned in area Freight Office by Courier 1037. Couriers ho... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Poor delivery service! Parcel was collected on 29th of July and last update on tracking site was on the 30th. Its already 3rd of August but didn’t hear anything!

Reakcja na opinię

Oceniono na 2 z 5

Parcel was expected 26th. Tracking showed 'authorised delivery RD1' . When I rang to find out what this meant I was politely told it would be delivered by local teams. I was not made aware it would be... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Picked up 14 of July, said out for delivery 16th of July and didn’t come. Next day exact same thing on the 17th. It’s now July 21 and it hasn’t been delivered STILL. Still saying out for delivery 1... Zobacz więcej

Reakcja na opinię

1,4

Bardzo słaba

Wynik TrustScore: 1.5 na 5

292 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 74% z negatywnych recenzji

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1,4

Wszystkie recenzje

(292)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 66

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Oceniono na 1 z 5

Driver delivers to the wrong building…

Driver delivers to the wrong building then signs for it himself.
I have lost two packages because of this. Terrible service.

18 września 2025
Opinia niezależna
Logo Posthaste

Odpowiedź od Posthaste

Hi Duncan,

Can you please provide some more information to marketing@posthaste.co.nz so we can look into this and prevent it from happening again.

Information such as your tracking number, delivery address, or driver number would be great.

Kind regards,
The Post Haste Group Team

Oceniono na 1 z 5

Incredibly poor service

Incredibly poor service. Apparently the only courier company who struggles to cope with an automatic gate. Instead of buzzing for access, they just return package to depot. Waiting for a fourth attempt at delivery, having had multiple calls to resolve.

9 września 2025
Opinia niezależna
Oceniono na 1 z 5

If there was a zero star to the service…

If there was a zero star to the service I would give so. Very rude customer service even poor is their delivery service. Over two days my parcel us on board. No sight of my parcel. I live in Hamilton city..You wonder what is going on. Such service should be shut down. The reason why the service ia used ia because some businesses use them for cheap price tags. Anything cheap is also unreliable. Avoid them

8 września 2025
Opinia niezależna
Logo Posthaste

Odpowiedź od Posthaste

Hi Smita,

We’re sorry to hear about your experience, both with the delivery delays and the customer service you received. That’s not the level of service we aim to provide, and we understand how frustrating it must be to wait with no clear updates.

Kind regards,
The Post Haste Group Team

Oceniono na 1 z 5

This is probably the most unhelpful tracking site. And poor performance from carrier too.

Link from seller connects to web site. Excellent. Goods collected, great. 36 hours later, goods may still be with pick up courier, because no updates at all. Take numbers visible on Poste Haste web page, from sellers link, which worked... And no combination works. And the Poste Haste page shows the number's format you should install from the package's label, they even provide pictures. This would be great if you had the package in your hand, then you can see the label on the package you're trying to trace...

29 sierpnia 2025
Opinia niezależna
Logo Posthaste

Odpowiedź od Posthaste

Hi Chris,

Thank you for sharing your experience with us. We’re sorry to hear about the frustration you’ve had with tracking updates and the difficulty navigating our system. Clear, accurate tracking is an important part of the delivery process, and your feedback highlights where we need to improve.

For future tracking, give this a try: https://receiver.posthaste.co.nz. If you’re still having trouble, feel free to contact us at marketing@posthaste.co.nz with your tracking details, and we’ll be happy to assist further.

Kind regards,
The Post Haste Group Team

Oceniono na 1 z 5

Rude staff

Rude staff, rude operators when reporting the issue. Never using this service again.

6 sierpnia 2025
Opinia niezależna
Logo Posthaste

Odpowiedź od Posthaste

Hi Derik,

We’re sorry to hear about your experience and that our service didn’t meet your expectations. We take feedback like this seriously and would appreciate the opportunity to better understand what happened.

Please get in touch with us at marketing@posthaste.co.nz so we can look into this issue.

Kind regards,
The Post Haste Group Team

Oceniono na 1 z 5

False 'Delivered' Scams, Slow Deliveries & Zero Accountability

I’ve never dealt with worse courier services in my life. Both Aramex and Post Haste:

Lie about deliveries – They mark parcels as "delivered" when they’re still sitting at a depot, unlike NZ Post only when its delivered.

Take 5+ days to move between depots – Meanwhile, NZ Post delivers the same parcels overnight (I’m RD1, so don’t blame "rural delays").

Horrible customer service – No responsibility taken, just excuses.

Proof? I can show dozens of tracking histories where:
✔️ NZ Post delivers overnight (98% success rate).
❌ Aramex/Post Haste takes 5 days to a week+, with fake "delivered" scans along the way.

Advice to others:

If a retailer uses these couriers, demand NZ Post or shop elsewhere.

If your package is "delivered" but missing, complain immediately—they’ll likely blame you.

To Aramex & Post Haste:
Stop false scanning and fix your broken logistics. NZ Post proves fast rural delivery is possible—you’re just cutting corners.

1 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Hopeless (Wellington Branch)

Hopeless service (Wellington Branch). Always a problem.

11 lipca 2025
Opinia niezależna
Logo Posthaste

Odpowiedź od Posthaste

Hi there,

We’re sorry to hear you’ve had ongoing issues with our Wellington service. That’s not the experience we aim to provide, and we’d appreciate the opportunity to understand what’s gone wrong.

Please contact us at marketing@posthaste.co.nz with your details so we can look into this further.

Kind regards,
The Post Haste Group Team

Oceniono na 1 z 5

Slow delivery

Had a small package sent overnight from Auckland to Mosgiel last Tuesday. I followed up today, the following Monday and told it would be delivered today, still waiting! As we live rural we had the parcel delivered to a town address for urgency, ha! Lack of updates and then incorrect info given. Looks like it sat in Auckland until this morning, so much for paying for overnight.

23 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Haven’t received parcel yet..

I ordered an expensive parcel and it was then delivered to the wrong address, then after a call with posthaste, the person said it should be delivered today which it has not been. I am still waiting on my package.

16 czerwca 2025
Opinia niezależna
Logo Posthaste

Odpowiedź od Posthaste

Hi Vinny,

Thank you for taking the time to share your experience. We're sorry to hear your delivery hasn’t gone as expected.

Could you please provide a tracking number or delivery details so we can follow this up?

Kind regards,
The Post Haste Group Team

Oceniono na 1 z 5

Poor rural delivery service

NZ Post have contracted Post Haste for rural delivery in my area and the service has noticeably declined. I’m currently chasing a package that is overdue for delivery to be told the driver attempted delivery today (untrue as I’ve been home all day). Very poor.

13 czerwca 2025
Opinia niezależna
Logo Posthaste

Odpowiedź od Posthaste

Hi Beth,

Thank you for taking the time to share your experience. We're sorry to hear your delivery hasn’t gone as expected.

Could you please provide a tracking number or delivery details so we can follow this up?

Kind regards,
The Post Haste Group Team

Oceniono na 1 z 5

Hassles all the time

If your business contracted Post Haste I won't order anything.
EVERY TIME (current 4) there's an issue.
You have to contact Post Hast yourself and they will tell you a different story every time.
Useless and very frustrating especially if you're rural and are in need of your order (dog and cat food)

15 maja 2025
Opinia niezależna
Logo Posthaste

Odpowiedź od Posthaste

Hi there,

We’re sorry to hear about your repeated experiences — especially when essential items like pet food are involved.

We’d really like the chance to investigate and understand what’s going wrong. If you’re open to it, please get in touch with us at marketing@posthaste.co.nz with your tracking details so we can look into this further and work to improve the experience.

Kind regards,
The Post Haste Group Team



Oceniono na 1 z 5

Sellers PLEASE don't use Post Haste

I dread whenever I get a tracking number for Post Haste. There's always a problem, from drivers too lazy to knock on the door when it's raining to packages being lost forever. The customer service team are unhelpful and unpleasant. They outright lie about having tried to deliver parcels. Today Sam, the customer service manager for Wellington, refused to put a complaint through. There's no point in emailing a complaint as it'd just land in her inbox. I'm going to have to get a camera just to prove delivery wasn't attempted at this rate. Incompetence from the top down.

5 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Paid for shipping, told to pick up at shoe store :/

Even though I paid for shipping, I was told to go down and pick up my package from a shoe store in U.Hutt (which was supposed to open at the dewey hour of 10am and actually managed to make it there by 10:05). Quaint, crappy and ridiculous. Pick a courier that can drop at NZ Post where everybody ELSE picks up their mail.

29 kwietnia 2025
Opinia niezależna
Logo Posthaste

Odpowiedź od Posthaste

Hi Bill,

Thanks for getting in touch. We’re sorry to hear about the inconvenience you faced with your delivery. We understand your frustration, especially when expectations around delivery aren’t met.

In some cases, parcels are redirected to collection points to ensure they can be picked up securely if a delivery isn’t able to be completed. However, we appreciate that this was not the service you were expecting.

If you would like us to look further into your delivery, please contact us at Wellington@posthaste.co.nz

Kind regards,
The PostHaste Group Team

Oceniono na 1 z 5

Always have to wait ages for shipping

When I buy online and things are shipped with posthaste, they always take way longer to ship. Even when items are scanned in local area I never expect for to show up that day.

28 kwietnia 2025
Opinia niezależna
Logo Posthaste

Odpowiedź od Posthaste

Hi James,

Thank you for your feedback. We’re sorry to hear that your deliveries haven’t met expectations. We understand how important prompt and reliable shipping is, and we apologise for any frustration caused.

We are always working to improve our service and delivery times. If you’d like to provide further details about a specific delivery, please feel free to contact us at customer.services@posthaste.co.nz so we can look into it.

Kind regards,
The Posthaste Group Team

Oceniono na 1 z 5

Very poor performance…

We live 10 minutes from the Dunedin City centre and they would not deliver a parcel because "they haven't got a rural driver that services this area". Very poor performance considering they accepted the job and got paid for it.

21 marca 2025
Opinia niezależna
Oceniono na 1 z 5

IIt's been almost 2 whole weeks and my…

IIt's been almost 2 whole weeks and my parcel still hasn't arrived because of the useless delivery service. I specifically requested a signature upon delivery, yet they just left a card without even bothering to call me. What's the point of having my contact details then?

I tried to arrange a redelivery using the card they left, paid an extra fee to choose a convenient delivery day when I would be home. But did they stick to that day? Of course not. They showed up early when I wasn't there and left another card without even attempting to call me.

When I called their office, the lady who answered was rude. She had the audacity to argue with me, claiming that my payment hadn't gone through their system and I couldn't schedule another redelivery. I asked for a pickup instead, and she promised to relocate the parcel and call me back. Well, it's now the third day and still no response.

20 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Been on board with Courier for 2 days…

Been on board with Courier for 2 days and still not delivered at 7pm second day. One day from Hamilton to Napier then next 2 days touring Napier in the back of a van. Hopefully 3rd day lucky 🤦‍♂️ Had same problem last week as well and had to contact supplier to give them a rocket.

11 marca 2025
Opinia niezależna
Logo Posthaste

Odpowiedź od Posthaste

Hello,

I’m sorry to hear about the delay with your delivery—we understand how frustrating this must be. If you haven’t already, please reach out to our team at bookhby@posthaste.co.nz, with your consignment details and they will be able to assist you further.

We appreciate your patience, and if there’s anything else we can do to help, please don’t hesitate to reach out.

Kind regards,
The team at Post Haste Group

Oceniono na 2 z 5

Signature required oh no bugger it!

Two parcels in two days to different addresses both signature required both dropped in doorway without even ringing the bell. Two different drivers so must be common practice in this company. Both on camera for proof.

5 marca 2025
Opinia niezależna
Logo Posthaste

Odpowiedź od Posthaste

Hi Paul,

We sincerely apologise for the deliveries not being completed as requested. Signature-required parcels should not be left without obtaining a signature, and we take this matter seriously. We appreciate you bringing it to our attention and would like to investigate this further. Please contact us at PHG-AKLCS@posthaste.co.nz with your tracking details so we can address this with the relevant drivers and ensure it doesn’t happen again.

Kind regards,
The team at Post Haste Group

Oceniono na 4 z 5

Could be better

I originally gave Post Haste a 1 star review. This is because my parcel was showing no update on the Post Haste tracking page, and because of the negative feedback posted by other customers. HOWEVER, my package was delivered today so now I have come back to change my review. The entire process took 3 days which is a normal time with all courier services. In my personal experience, the only issue I now have with Post Haste is there tracking page. Basically it said my package was sitting in Nelson today (I'm in Rotorua) and nothing was updated until after the package was delivered. So that caused me to think the worst, especially when I started reading the reviews here on Trustpilot. I believe the primary issue with Post Haste are the drivers who have a habit of not doing there job properly. Another possibility for delays is management, which to be fair is not the fault of the entire company. Am I happy overall? Yes, but I'm giving 4 stars because despite my package being delivered on time, it was confusing not seeing any updates and that caused me to be concerned when there was actually nothing to be concerned about. So I'm taking 1 star off for that reason.

1 marca 2025
Opinia niezależna
Logo Posthaste

Odpowiedź od Posthaste

Hi Jared,

Thank you for updating your review and for sharing your honest experience. We’re glad to hear your parcel arrived within the expected timeframe, but we understand how frustrating the lack of tracking updates can be. We are currently in the midst of updating our systems to allow for a more accurate tracking experience to avoid situations such as these. We’ll pass your feedback on to our team to work towards a better experience for our customers. If you ever need assistance, please don’t hesitate to reach out. Thanks again for your patience and for giving us another chance!

Kind regards,
The team at Post Haste Group

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