Poster Store Recenzje 

Odpowiedź od Poster Store

6 gru 2024

Hi,

We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.

Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.

Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Team Poster Store

Odpowiedź od Poster Store

29 lis 2024

Hi Emma,

Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.

We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.

If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.

Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.

TEAM POSTER STORE

Odpowiedź od Poster Store

28 lis 2024

Hei Anna-Mari,

Kiitos, että jaoit palautteesi Trustpilotissa.
Arvostamme todella panostasi ja olemme pahoillamme kuullessamme, että kokemuksesi ei vastannut odotuksiasi.
Tavoitteemme on tarjota saumaton ja miellyttävä ostokokemus, ja pahoittelemme, että emme onnistuneet tässä tapauksessasi.

Olemme sitoutuneet jatkuvaan parantamiseen ja tarkastelemme huolellisesti kaikkia palautteita prosessiemme parantamiseksi.
Kommenttisi jaetaan tiimimme kanssa, jotta voimme käsitellä esiin tuomiasi ongelmia.
Jos sinulla on lisätietoja tai jos voimme tehdä jotain tilanteen korjaamiseksi, ota suoraan yhteyttä asiakaspalvelutiimiimme. Olemme täällä auttamassa ja arvostaisimme mahdollisuutta ratkaista huolenaiheesi.

Kiitos vielä kerran palautteestasi.
Toivomme voivamme palauttaa uskosi meihin ja tarjota sinulle tulevaisuudessa ansaitsemasi laadukkaan kokemuksen.

TEAM POSTER STORE

Odpowiedź od Poster Store

24 paź 2024

Hi Tomi,

We wanted to take a moment to sincerely thank you for your recent feedback.

Your input is incredibly valuable to us, as it plays a key role in helping us improve and better understand how we can meet the needs of our customers. We always strive to enhance our products and services, and your feedback allows us to do just that.

Should you have any further questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to our Customer Service team. We are always here to help and ensure that your experience with us is nothing short of excellent.

Once again, thank you for your time and insight — we truly appreciate it!

/Team Poster Store

Odpowiedź od Poster Store

Zaktualizowano 24 paź 2024

Hi Marie,

We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.

If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.

Thank you for bringing this to our attention, and we look forward to assisting you further.

UPDATE: We are terribly sorry for this but we can not see that you have contacted us. Could you please accept our information request, this way we can manually look this up for you and better help you going forward!

/Team Poster Store

Odpowiedź od Poster Store

23 paź 2024

Hi Kaisa,

We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.

If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.

Thank you for bringing this to our attention, and we look forward to assisting you further.

Team Poster Store