Great products at great prices. Staff are super helpful and they proactively contact you about issues and solutions.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful. Ordering process / website was very easy to navigate. Postage... Zobacz więcej
Reakcja na opinię
I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each... Zobacz więcej
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Excellent customer service. I ordered some lights, but changed my mind. The service at the store was very good, and my issue was resolved instantly. Well done Poole Lighting!
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Napisane przez firmę
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Dane kontaktowe
9 Cabot Lane , BH177BY, Poole, Zjednoczone Królestwo
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,8
Doskonała
570 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review! We’re glad to hear the item met your expectations, offered great value, and arrived quickly. We really appreciate your feedback and hope to see you again soon.
Lamp
When the first lamp was broken they informed me right away to say they were getting me a replacement which would take a further week. This information was good
3 stycznia 2026
Odpowiedź od Poole Lighting Factory Shop
Thank you for your feedback. We’re sorry the first lamp arrived damaged, but we’re glad we could keep you informed and arrange a replacement promptly. We appreciate your understanding and are pleased the communication was helpful.
Great service
Easy ordering process, good communication re delivery etc, fast delivery
2 stycznia 2026
Odpowiedź od Poole Lighting Factory Shop
Thank you for your great feedback! We’re really pleased to hear you found the ordering process easy and the delivery fast. We appreciate you taking the time to share your experience and hope to serve you again soon.
Thanks pool lighting
Thanks pool lighting , great product and quick delivery .
Even better was the price .
I need an additional transformer so will be using this company again .
Good customer service , thanks to all .
Happy new year .
24 grudnia 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you so much for your kind feedback! We’re delighted to hear you’re happy with the product, pricing, and delivery speed.
We really appreciate your support and look forward to helping you again when you need the additional transformer.
Thanks again, and Happy New Year to you too!
Odpowiedź od Poole Lighting Factory Shop
Thank you for your feedback! We’re delighted you found ordering easy and delivery fast. We look forward to welcoming you back to Poole Lighting Factory Shop soon!
Excellent service
Timely delivery with no damage,at a time of year when everything is manic. We ordered replacement glass light covers
19 grudnia 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review! We’re glad to hear your replacement glass light covers arrived safely and on time, especially during such a busy season. We really appreciate your support and look forward to serving you again at Poole Lighting Factory Shop.
Fantastic next day delivery and much…
Fantastic next day delivery and much cheaper then price elsewhere. Ordered Friday PM, arrived the other side of the country in a rural area on Saturday Morning just 4 days before Christmas. So yes you pay for delivery but undelvedly efficient.
19 grudnia 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your wonderful feedback! We’re thrilled to hear your order arrived so quickly, especially during the busy pre-Christmas period. It’s great to know you found our prices competitive and delivery efficient. We really appreciate your support and hope to serve you again soon at Poole Lighting Factory Shop.
Great prices and fast delivery.
11 grudnia 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review! We’re glad you were happy with our prices and fast delivery. We really appreciate your support and look forward to welcoming you back to Poole Lighting Factory Shop again soon.
Poole lighting have been brilliant…
Poole lighting have been brilliant really quick deliver and when there was an issue with one of the lights they resolved situation straight away and had replacement next day
10 grudnia 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your great feedback! We’re delighted to hear you had such a positive experience with Poole Lighting Factory Shop. It’s especially good to know our team was able to resolve the issue quickly and get a replacement out to you the very next day. We really appreciate your support and hope to serve you again soon.
New LEDs for my media wall.
I ordered some small led decking lights, I actually only needed the led driver unit as the original had ceased function not long after I installed. I didn't want to just go out and replace the whole lot as the LEDs are actually in a display built into my media wall which is now plastered in and are still working fine. It was quite tricky to find the same lights as Sc###fix no longer stocked the ones I needed. That's when I found these on Poole lighting and at a bang on price, delivery was swift and the driver is the exact one I need. Thanks 👍.
14 grudnia 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for such a detailed and thoughtful review! We’re really pleased you were able to find the exact LED driver you needed without having to replace the whole installation — especially with it being built into your media wall. It’s great to hear the price was right and delivery was quick. Thanks again for choosing Poole Lighting Factory Shop, and we’re glad we could help 👍
Has taken me ages to find a suitable…
Has taken me ages to find a suitable shade that blends in with my decor I am very pleased and would definitely use Poole Factory Lighting again.
4 grudnia 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for taking the time to leave such a lovely review! We’re delighted to hear you found the perfect shade to complement your decor. It’s great to know your patience paid off, and we really appreciate your recommendation. We look forward to welcoming you back to Poole Lighting Factory Shop again in the future!
Great product and service
Exactly what I wanted at a much better price. Really easy to navigate the site, order and delivery was exactly as expected
11 grudnia 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you so much for your kind review! We’re really pleased to hear that the product met your expectations and that you found our pricing, website, and delivery experience easy and reliable. Your feedback means a lot to us, and we hope to see you again soon!
Odpowiedź od Poole Lighting Factory Shop
Thank you for your feedback! We’re glad to hear your order arrived quickly and in good condition. We really appreciate your support and hope to serve you again soon 😊
Odpowiedź od Poole Lighting Factory Shop
Thank you for the great review! We’re delighted to hear you’re happy with the lamp, the price, and the fast delivery. We really appreciate your support and hope you enjoy it for a long time to come! 😊
Stunning. Perfect. And a bargain!?!?!?
I ordered 3 discounted factory seconds from this shop - for the price, I didn't expect much.
I had looked and looked (and looked and looked) for pendant lights for far too long, and everything I saw was somewhere between yawn and blah. And then I came across Poole Lighting Factory Shop, and I was spoiled for choice. Still, I thought, for the price, I just need them to look OK from far away.
Instead I got 3 absolutely incredible lights. Just stunning. Hugely high quality, genuine assets to my home.
17 października 2025
Opinia niezależna
Odpowiedź od Poole Lighting Factory Shop
Wow, thank you so much for such a wonderful review! We’re absolutely delighted to hear how happy you are with your lights. It’s great to know that even our factory seconds exceeded expectations and have become real features in your home. Your kind words truly mean a lot to us, thank you for choosing Poole Lighting Factory Shop, and enjoy your stunning new lights! ✨
Really happy with 2 glass ceiling…
Really happy with 2 glass ceiling lights I purchased . Great value , well packed and arrived on time ! Look brilliant up
7 listopada 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your lovely feedback! We’re so pleased to hear you’re happy with your glass ceiling lights and that they arrived well packed and on time. It’s great to know they look brilliant up. Thank you for choosing us and for taking the time to leave a review! 😊
Great service and price
Straight forward ordering process. Lights arrived on time and well packaged, avoiding the risk of any damage in transit. Very pleased with them now that they are installed.
27 listopada 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your kind review! We’re thrilled to hear that the ordering process was smooth and that your lights arrived safely and on time. It’s wonderful to know you’re pleased with them now they’re installed, we really appreciate your support!
Great value and very fast order in time…
Great value and very fast order in time when out of stock.
2 grudnia 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review :)
Odpowiedź od Poole Lighting Factory Shop
thank you for your review.
Excellent!
Incredibly knowledgeable and helpful. Having been told by other retailers that the items required were no longer available and supplied incorrect pieces twice, Poole Lighting immediately identified the correct ones which arrived within 24 hours of ordering. Very happy. Thank you.
4 grudnia 2025
Opinia niezależna
Odpowiedź od Poole Lighting Factory Shop
Thank you for your kind review. Most appreciated
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