Plastic Surgeon Recenzje 

85
Wynik TrustScore: 2.5 na 5

2,4

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

All the bad reviews are correct! What an awful company to try and work with. The quality of work is actually not too bad but the communication and attitude sucks making what should be stra... Zobacz więcej

Oceniono na 1 z 5

Terrible work and response 2 dots to repair on an aluminium, PS came out sprayed the outerframe in a different finish to the original finish, also sprayed onto what was not required. Left dust part... Zobacz więcej

Oceniono na 1 z 5

I had a work top that needed some work, so I completed their web form with the details of my enquiry, including photos. They suggest they will reply within 24 hours, but they didn't. So I spent... Zobacz więcej

Oceniono na 5 z 5

Fantastic customer service from outset setting up appt.. text to remind us .. COVID safety adhered to .. livru the engineer was professional friendly explained everything about what was about to hap... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Naprawy
  2. Projektant łazienek
  3. Naprawa szkód po pożarze
  4. Przebudowy kuchni

Napisane przez firmę

High quality, long-lasting repairs to any hard surface. From brick to glass and stone to wood. Nationwide coverage with over 200 finishers across the UK.


Dane kontaktowe

2,4

Słaba

Wynik TrustScore: 2.5 na 5

85 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,4

Wszystkie recenzje

(85)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

Napisz recenzję
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Oceniono na 5 z 5

An unusual repair

An unusual repair, our new Caravan shower tray had a spider cracked caused by a screw from underneath. As it is a Lunar Caravan , spares are impossible so we called Plastic Surgeon , nice guy came out from southampton.
he was very honest, in that they could not guarantee the repair due to the shower tray itself being so flimsy. But our caravan dealer was happy for them to try.
A couple of hours later the screw point had been flattened and the shower tray fully repaired. Exceptional work.
you would hardly notice that it had been repaired.
Tested this weekend , works perfectly.
cant tell you how grateful we are. as if it had not worked the caravan would have had to go back to the dealers for a refund.

9 sierpnia 2021
Opinia niezależna
Logo Plastic Surgeon

Odpowiedź od Plastic Surgeon

We are really glad that you are pleased with the repair to the shower tray in your caravan and that we were able to restore it to its former glory - happy holidays!!

Oceniono na 5 z 5

Best Company

This company is one of the most professional bunch of people I have met. Cannot recommend them high enough. If anything goes wrong, they will rectify this straight away.

9 maja 2021
Opinia niezależna
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Odpowiedź od Plastic Surgeon

Thank you very much for your review - I am glad that we were able to help you!

Oceniono na 5 z 5

Amazing Job

We had a burn mark on our UPVC window frame from an incense stick and use the Plastic-Surgeon service to repair the damage. Although slightly more expensive than other quotes, not too many companies handle burn marks, it was worth every penny. The guys who came by, came on time and were very polite and professional. The job was completed in 2 hours and looks like there was never anything wrong with it in the first place.

29 kwietnia 2021
Opinia niezależna
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Odpowiedź od Plastic Surgeon

Thank you very much for your review. We are delighted that you are pleased with our repair and took the time to review our services. Its always great to hear from satisfied customers!

Oceniono na 5 z 5

First class service and excellent repair work

Fantastic customer service from outset setting up appt.. text to remind us .. COVID safety adhered to ..
livru the engineer was professional friendly explained everything about what was about to happen .. left the place clean and did a fabulous job repairing our high gloss kitchen door fronts can highly recommend ..thank you

13 kwietnia 2021
Opinia niezależna
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Odpowiedź od Plastic Surgeon

Hi Karen. Thank yo so much for your kind comments about our service - i will certainly pass it on to Livru. We are delighted to be of assistance and hope you enjoy your improved kitchen doors!

Oceniono na 1 z 5

No response to calls or emails!

I contacted this company for a quote which they provided. I then called them to go ahead with the repair but could not get through on the telephone. I left a message asking them to call me back which they never did. I then received an email from them asking if I needed any further help. I replied saying yes, I wanted to get the job booked in. They are now back to ignoring me. I chased this up again but no response. Dreadful customer service! I will be going elsewhere.

16 marca 2021
Opinia niezależna
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Odpowiedź od Plastic Surgeon

Dear Emma,
Thank you for the information. I understand that our team contacted you by answer phone and email yesterday to apologise for the delay and try to resolve the situation. At the moment they are working under full capacity and so occasionally we have been experiencing delays between correspondence. I am sorry that we failed to respond to you as quickly as you had hoped.

Oceniono na 5 z 5

Looks like new

I was cooking a Christmas pudding and the saucepan had run dry and I stupidly put it down on the worktop and it blistered in several places and looked awful. Clare arrived at the correct time and worked so professionally on it.It was like new when she finished and so much less hassle than having to have all new worktops.Brilliant. Well done

12 marca 2021
Opinia niezależna
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Odpowiedź od Plastic Surgeon

Hi Jo,
Thank you for your review of our services. We are very glad that Clare carried out the repair to your satisfaction and that your kitchen worktop looks like new again!

Oceniono na 5 z 5

Large Chip in Silestone Worktop

After a dropped coffee jar left a large chip in our silestone worktop, we were worried that we’d have to replace the entire surface! We got a quote from Plastic Surgeon and one of their repair men was at the house within a couple of days to carry out the work. Although we were initially concerned the repair would be visible, Chris has done an absolutely brilliant job and we honestly cannot tell where the repair is! The job took no time at all and he was extremely helpful and friendly. Would definitely recommend their services.

8 marca 2021
Opinia niezależna
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Odpowiedź od Plastic Surgeon

Thank you Erin for your review - we are glad that you are so pleased with the repair and would recommend our service. Its a great sustainable option too!

Oceniono na 1 z 5

They might be lying to you

We contacted this company asking for a quote to repair a chip on our laminate floor. On their website it's clearly stated that ALL of their repairs come with a 12 months guarantee, no exceptions whatsoever are mentioned.

After contacting them we found out that for our repair the guarantee wouldn't apply, the reason they gave was that the position of the repair was in a "high traffic area". Even though this wasn't true, as the repair was a couple of inches from the sofa, where nobody really walks, it would actually be irrelevant as they state on their website that ALL repairs are covered by the guarantee.

We questioned this and after some discussion by email and phone the staff member (Karen) still refused to abide by the guarantee and agreed that the statement on the website could be misleading.

She said that the word ALL would be removed and it would be made clear that not all repairs come with a guarantee.

This was over a month ago now and this claim is still their on the front page of their website. How are we supposed to trust a company that don't trust their own technicians work enough to guarantee it?

It's obvious that this is just a misleading marketing claim designed to draw people in for them to find out later on that everything was just a big lie.

22 lutego 2021
Opinia niezależna
Oceniono na 3 z 5

Glad I didn't pay for the repair

I had a repair done twice via Wickes, as that was the only solution they would give me due to a crack on the outer rim of my bath. Wickes were not interested in replacing and installing a new bath so plastic surgeons were contacted.
First repair on a p shaped bath lasted 2 days, the second lasted 6 months.
So glad I didn't have to pay for the repair myself.

The issue here is the area in question needed more support, this was not made clear to us, if i would of known, (and i would of thought someone with experience in such repairs would of known this), then i would of arranged to have the area supported so the repair would work. I had to ask a rival company for their opinion and that was just over the phone !

27 października 2020
Opinia niezależna
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Odpowiedź od Plastic Surgeon

I'm very sorry you weren't happy with our service. It's always our intention to provide a professional, high level service to all our customers.
We would be happy to come out again and relook at the repair as all of our works are backed up by our 12-month warranty.
Please contact our customer service team and they will help you with this matter.

Oceniono na 5 z 5

Excellent Work- Our Newly laid wooden floor was damaged…

Our Newly laid wooden floor was damaged by wickes delivery men, after two months of wrangling with them, they sent Plastic Surgeon company round, the gentlemen Steve has made a wonderful job repairing the hole in the floor and deep scratches, my husband came home and couldn’t even see where the damage originally was it was that good, he was polite, friendly and has done such a professional job we are over the moon, we will be recommending this company in future, and cannot thank this company enough.

12 października 2020
Opinia niezależna
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Odpowiedź od Plastic Surgeon

Many thanks for your review and we are delighted that you are over the moon with your repair!

Oceniono na 1 z 5

Don't waste your time!

This company repaired some scratches on our kitchen cupboards for Barratt homes before we moved in. We now have a few more scratches and one chip which need repairing. Although this is advertised on their website, and there are before and after pictures of exactly what we need, they responded with they are unable to help with the damage declscribed!
Total waste of time.

8 września 2020
Opinia niezależna
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Odpowiedź od Plastic Surgeon

Thank you for taking the time to feedback on your recent experience. I am pleased that you were interested in using our services after a previous positive experience through Barratt Homes. After reviewing your enquiry, it does appear that our customer service agent misunderstood your requirements surrounding the replacement of the kitchen cupboard door handles and for that we apologise. If we can be of further assistance, please do not hesitate to get in touch.

Oceniono na 1 z 5

Stunningly useless!

Stunningly useless!

Took 2 months - yes TWO months to reply to my enquiry, then were unable to do the job (which a competitor did perfectly in about 45 minutes).

A firm to avoid like the plague!

27 sierpnia 2020
Opinia niezależna
Logo Plastic Surgeon

Odpowiedź od Plastic Surgeon

Thank you for your feedback. Apologies for the delay in responding to your initial enquiry.

During the covid-19 pandemic we were operating with a reduced head office team whilst also responding to increased enquiry volumes.

I am sorry hear that you were disappointed in our assessment of the works. Whilst we felt a repair was possible, all our works are backed up by our 12 month warranty and we had concerns about the longevity of a repair on this scale. Apologies again if this assessment was not clearly communicated. We will review our processes and try to improve upon these communications.

Oceniono na 5 z 5

Great service and great repair

After a nasty burn mark on our laminate worktop I booked a repair with Plastic Surgeon. Although not cheap it was still cheaper than a replacement worktop. The member of staff was professional and our repair is brilliant, we can barely tell it is there. Very happy and would recommend.

26 sierpnia 2020
Opinia niezależna
Oceniono na 1 z 5

Lack of professionalism.

I booked with Plastic Surgeons for the repair of a burn mark on my kitchen worktop. I provided various photos of the area that required repair so P.S. experts could review and see what was necessary for the repair. I was told Plastic Surgeon was used to conducting repairs such as the one requested; I spoke on the phone several times asking about details on the workthat would be carried out (steps) as well as material to be used (as it was close to the stove and had to be heat proof). However, on the day of the service, the person responsible for the repair said he was unable to carry out the repair and walked away. He also mentioned that he was told he was only going to work on the burn and not in the entire worktop which of course did not align to what was agreed between P.S. and me. Since then I have received no communication from P.S. Nothing. I appreciate the honesty of the man responsible for carrying out the work, however, had I canceled the booking within 48 hours of schedule Plastic Surgeon would have charged £120  for the cancelation, yet, should Plastic Surgeon simply say "they cannot do a work, there's no compensation or an apology.
If the work was carried out, Plastic Surgeon would have charged over 1,200 pounds - at least 30% - more expensive than any other competitor. I was told this was due to high-quality work and the one year guarantee. However, the only thing Plastic Surgeons offered was the lack of professionalism.

4 sierpnia 2020
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Odpowiedź od Plastic Surgeon

Thank you for taking the time to feedback on your experience.

We always aim to deliver a free estimate before attendance upon site and the photos provided in advance play a large part in this process. Unfortunately, in this case the burn to the wooden worktop was much more severe when seen in person. The burn penetrating significantly deeper than can be identified from a photograph.

We always aim to deliver a high-quality service and offer a 12-month guarantee on our works. In this instance we felt the correct thing to do was decline the works as they would have resulted in an unsatisfactory finish that was not up to our normal high standards.

Please accept our apologies that we were unable to complete the works and we will certainly review our internal processes including the free estimation of works remotely. We always aim to provide a professional service and we are disappointed to hear that we fell short whilst dealing with your enquiry.

Oceniono na 4 z 5

we had a tiny knife mark on our kitchen…

we had a tiny knife mark on our kitchen work top repaired November 2019. The repair has failed and the knife mark is now visible again - £150 for 20 minutes work !!! I have today emailed Plastic Surgeon and lets see how their customer service stacks up. Will update on this site.

Update: Plastic Surgeon contacted me quickly - efficiently and sent a operative to remedy the work. Took much longer this time and hopefully will last. Goos response to a complaint.

24 lipca 2020
Opinia niezależna
Oceniono na 1 z 5

Requested a quote

Requested a quote, understandably the quote was delayed, due to the pandemic.
The quote was for a chip 1cm x 3cm and well under 1mm deep, in a white hi gloss laminate TV unit.
To be clear the TV unit cost £374.00
The quote to repair the chip was £365.00
How uttley disgusting, how.can it cost almost the price of the unit, to repair.
So if you have damage in a relatively cheap cupboard, table, etc Plastic surgeon fine finishers is not the financial viable option, it would be.cheaper to replace your damaged object

3 lipca 2020
Opinia niezależna
Logo Plastic Surgeon

Odpowiedź od Plastic Surgeon

I'm sorry that our estimate was judged beyond cost effective in this instance. To undertake a repair to a high gloss surface often requires a much larger area to be prepared and re-coated, this is required to avoid a noticeable change in sheen level on a reflective surface.

Unfortunately, the initial cost of the item has little bearing on the time required to undertake these works to a high standard, and it is the time of our operative that results in our estimate. Apologies again that our service could not help in this instance, it is however why we offer a free estimate via our website allowing you to make an informed decision.

Oceniono na 5 z 5

Fantastic

Fantastic! Near invisible mending of kitchen worktop after multiple burn marks by me. HOpe I dont need you again but would definitely recommend

20 listopada 2019
Opinia niezależna
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Odpowiedź od Plastic Surgeon

Hi Paul, Thank you for your great review - we are always delighted to hear from satisfied customers!

Oceniono na 1 z 5

Never again

Unhelpful, arrogant and overall appalling service. About 4 visits by ‘experts’

9 września 2019
Opinia niezależna
Logo Plastic Surgeon

Odpowiedź od Plastic Surgeon

I'm very sorry you weren't happy with our service. It's always our intention to provide a friendly, high level service to all our customers. I would like to learn from your feedback and resolve any issues but unfortunately there aren't any details in your review. I've just sent you a request for your work reference number so I can look into what happened and see if there is a way we can rectify the issues.

I look forward to hearing from you and my apologies once again.

Oceniono na 5 z 5

Really good repair job to my bath…

Really good repair job to my bath recently. Practically invisible. The repairman was smart and friendly and advised me of what he was doing and why. He also explained how I could keep it in tip top shape for years to come! Highly recommended :)

5 września 2019
Opinia niezależna
Logo Plastic Surgeon

Odpowiedź od Plastic Surgeon

Thank you so much for your review. All our finishers go through intensive training to ensure all our repairs blend seamlessly into the surface so I'm delighted to hear you were happy. I hope you'll come back to us again in the future if any other damage occurs.

Oceniono na 1 z 5

They don't like calling you

I made an online enquiry and these people called me using a withheld number and the phone rang ONCE and they hanged up. They then immediately sent me an email saying how hard they had been trying to contact me by telephone and asked me to call back. Then two more emails followed saying the same thing when no more efforts whatsoever had been made to telephone me. I never called them back coz I found their practice like this a bit weird if not dodgy. The only explanation I can think of is that these people want to save phone charges by asking you to call them. What a business like attitude!

17 sierpnia 2019
Opinia niezależna
Logo Plastic Surgeon

Odpowiedź od Plastic Surgeon

Thank you for your feedback. Apologies you weren't happy with how we made contact.

We always try to reach out by phone initially, allowing several rings and leaving a voicemail where possible. I'm not sure why it only rang once on your side.

Some customers don't want to receive several calls after making an enquiry, so we try to find a happy balance between phone and email, without being obtrusive. If you would like to open the enquiry again please don't hesitate to get back in touch.

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