Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We had a shower seat removed and it left four holes in our beautiful new ceramic tiles. Our fantastic bathroom fitter sent snag doctor. Jamie came today and has done an amazing repair. It’s invisible... Zobacz więcej

Oceniono na 5 z 5

A acidic solution has fallen on my wooden floor and tarnished the wood. I didn’t think it could be fixed but Snag doctor and the SE team came and rectified the situation and the floor looks like old.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Wow , fantastic service from the North East branch . Kieran and his team went above and beyond . Polite , professional and excellent at their job . Delighted with all of the results . As a lady alone... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

The quality of the finished work we had done in Birmingham was excellent and the staff were very friendly. However, it took a couple of attempts to get there, hence the four instead of five star ratin... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Naprawy

Napisane przez firmę

At Snag Doctor, our friendly, professional technicians are able to carry out amazing repairs to chips, dents, scratches and holes on a wide range of hard surfaces. By repairing an item on-site, we are able to save our clients time, money and the inconvenience of sourcing a replacement. Our skilled technicians can repair and resurface: wood, stone, brick, sanitaryware, tiles, upvc and more! Whether the damage is caused by impact, staining, burning or accidental damage, we can make any surface look as good as new. Against replacement, we can do the work in less time, at less cost and with less hassle, benefiting both you and the environment. Please note that we are a franchise network and each franchise is managed separately. This account is managed by the head office in the North West.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

148 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 66% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Highly recommended invisible tile repair

We had a shower seat removed and it left four holes in our beautiful new ceramic tiles. Our fantastic bathroom fitter sent snag doctor. Jamie came today and has done an amazing repair. It’s invisible and I defy anyone to spot the repair. Jamie was really caring about our job and respectful of the property in general. I commend them to you and would suggest you’ll not find a better group to do the job.

29 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Worktop repair

I contacted Snag Doctor as I had a scorch mark on my worktop that I couldn't ignore any longer. Max visited, explained the process and I was thrilled with the results.

24 kwietnia 2026
Opinia niezależna
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Odpowiedź od Snag Doctor

Thank you Wendy for your review!

Oceniono na 5 z 5

Great service

A acidic solution has fallen on my wooden floor and tarnished the wood. I didn’t think it could be fixed but Snag doctor and the SE team came and rectified the situation and the floor looks like old. To say I’m a satisfied customer is an understatement… I’m over joyed!!!

15 kwietnia 2026
Opinia niezależna
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Odpowiedź od Snag Doctor

Thank you so much for your review

Oceniono na 4 z 5

Excellent - in the end.

The quality of the finished work we had done in Birmingham was excellent and the staff were very friendly. However, it took a couple of attempts to get there, hence the four instead of five star rating. We've now used SnagDoctors twice and hope to use them again.

16 kwietnia 2026
Opinia niezależna
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Odpowiedź od Snag Doctor

Thank you Graham for your review

Oceniono na 5 z 5

Wow excellent service

Wow , fantastic service from the North East branch . Kieran and his team went above and beyond . Polite , professional and excellent at their job . Delighted with all of the results . As a lady alone in the house , they all put me at ease and chatted away . They kept me informed of the progress of the repairs . I cannot recommend them all highly enough !

17 kwietnia 2026
Opinia niezależna
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Odpowiedź od Snag Doctor

Thank you Jayne for your review!

Oceniono na 5 z 5

Damaged composite door

Dealt with laura and cannot give enough praise .. Very informative giving advice , kept me informed all the way through the job . Would highly recommend

17 kwietnia 2026
Opinia niezależna
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Odpowiedź od Snag Doctor

Thank you John for your lovely review!

Oceniono na 5 z 5

Outstanding

The technician arrived on time and was pleasant throughout his visit and happy to answer any questions I had.
His task was to repair four areas of perished laminate on my kitchen cupboard doors.
Beforehand I was sceptical as to the result, however I needn’t have been. The result was outstanding. It is impossible to differentiate between the repair work & the original laminate. Thanks Curtis

26 marca 2026
Opinia niezależna
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Odpowiedź od Snag Doctor

Thank you John for your review!

Oceniono na 5 z 5

Fantastic

Fantastic - you could never tell I had a massive crack in my sink - it's back to looking brand new. Reasonable in price and really good work. Thanks!

2 kwietnia 2026
Opinia niezależna
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Odpowiedź od Snag Doctor

Thank you so much for your review!

Oceniono na 5 z 5

Great experience from start to finish

Great experience from start to finish. Rich from Nottingham actually answered the call in the first instance making it feel like a very personal service, price was good to repair two holes in the bathroom floor tiles where we’d moved the wc across the room, job was done within a couple of days and only took about an hour. Brilliant! Would definitely recommend this company. Don’t try and replace tiles if there’s a crack or a hole, I think this company can invisibly mend anything, I can’t even see where the problem was now!

3 kwietnia 2026
Opinia niezależna
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Odpowiedź od Snag Doctor

Thank you so much for your review!

Oceniono na 1 z 5

Waste of time and money and poor complaint handling by Head Office

Our laminate countertop had a ring mark caused by a hot pan. Snag Doctor North East were optimistic about repairing it however two attempts and £180 later it is just the same. The first repairer that came out didn’t have a good word to say about the guy he was working for and the second repairer, who came out six months later, said the first repairer was no good and no longer worked for them! I’ve raised the issue again but as it’s been over 12 months since the first (inadequate) repair was done they don’t want to know and said failures can happen.
We used Magicman in our previous house and they were amazing, very professional and 15 years on, when we sold of the house, the repair was still holding strong, so we will be referring back to them to get the job done properly.

Interesting response from Snag Doctor Head Office as I am not sure of the relevance of the job sheet being signed off, as this is contemporaneous and there is no way of knowing at that point that the repair would fail. As far as I was concerned was signing to say the job had been done and looked okay at that time. Unfortunately I do not have a crystal ball to look into the future.

Also if holiday lets are ‘risky’ then why was this not flagged at the time and why was I not advised that the area would have to be ‘policed’ carefully? I can only surmise that this is because Snag Doctor were happy to take my money and then use the fact the property is a holiday let as a cop out! I clean the property and there are no harsh chemicals in the property as we pride ourselves on being eco friendly so it is wrong to make such an assumption without fully gathering the facts. Finally if holiday lets have a high risk failure rate (I’d be very interested to see the evidence that supports such a claim) then what can be done differently to justify getting Snag Doctor back out to look at the issue again at a discounted rate and if something can be done I would like to know why it wasn’t done properly in the first place.

23 marca 2026
Opinia niezależna
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Odpowiedź od Snag Doctor

Good morning Gillian, If you can please send over any photos and correspondence to info@snagdoctor.com for us to have a look into this at Head Office. Thank you

Hi Gillian, following our investigation we found that a technician has attended on 2 occasions (1 of which was free of charge within the warranty period) and the job sheet has been signed off on both occasions.

As it is a holiday let, we don't know how the tenants are using the worktop or whether they are aware that a repair has been carried out in the area. For example, hot items could have been placed over the repair or harsh chemicals may have been used on the area to clean it. It is very different to working on someone's private property when property owners can take precautions to protect the area. We apologise that this has happened, but the repair is now out of it's agreed warranty period and we cannot keep coming back to the repair indefinitely. If you would like us to come back and look at this again for you, we would be happy to do this at a discounted rate. Please contact northeast@snagdoctor.co.uk if this is something you would like to proceed with.

Kind Regards,
Snag Doctor Customer Care

Oceniono na 5 z 5

Great job

Fast response to my enquiry. And also the service we received was top class. Very professional service.

23 marca 2026
Opinia niezależna
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Odpowiedź od Snag Doctor

Hi Maria, thank you for your review!

Oceniono na 5 z 5

Fantastic Work

Fantastic Work! As a premium retailer we need a premium execution and SLA. Snag doctor met this and more.

Massive thank you to John and the team

26 marca 2026
Opinia niezależna
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Odpowiedź od Snag Doctor

Thank you Matt for your review!

Oceniono na 5 z 5

Carl and Lewis from West Yorkshire

Carl and Lewis from West Yorkshire.
I had a damaged UPVC conservatory windowsill and a chipped bathroom sink.
The repairs are brilliant, just like magic. I genuinely can't see any difference.
Very reasonably priced, great service.
Would highly recommend

9 marca 2026
Opinia niezależna
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Odpowiedź od Snag Doctor

Hi Melanie, thank you for your review!

Oceniono na 5 z 5

Highly recommend Snag Doctor as had a…

Highly recommend Snag Doctor as had a number of moody kids inflicted gouges on my kitchen drawer fronts which Curtis somehow made disappear !!! Wonderful service and thank you 🙏

26 marca 2026
Opinia niezależna
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Odpowiedź od Snag Doctor

Thank you for your review John!

Oceniono na 5 z 5

I would recommend Snag Doctor

I would recommend Snag Doctor. The service was spot on. They carried out a repair to my Kitchen unit and the quality of the repair was fantastic.

23 marca 2026
Opinia niezależna
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Odpowiedź od Snag Doctor

Thank you Shaun for your review!

Oceniono na 5 z 5

Amazing Thank you

Amazing job and the technician Simon, was really polite and helpful, would highly recommend

17 marca 2026
Opinia niezależna
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Odpowiedź od Snag Doctor

Hi Ian, Thank you for your review!

Oceniono na 5 z 5

I had a large chip in my silestone…

I had a large chip in my silestone worktop and some other smaller marks. David came out and got on with the job in a polite and professional manner. Once he’d finished I inspected the work and was over the moon as no one else would have known there was an issue. I can’t recommend Snag Doctor enough and will use them again if required.

6 marca 2026
Opinia niezależna
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Odpowiedź od Snag Doctor

Thank you for your review Francesca!

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