Bought a Vango shangri la self inflating airbed, great when its working, BUT, pj only react when u contact them . Air bed is at Vango waiting for them to test , even though video sent of problem.... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Visited motorhome exhibition in Glasgow in February. Was good to see the vango drive away awning on display and got answers to questions on how it would fit my motorhome. Got a good deal with extras o... Zobacz więcej
Had an issue with a camping toilet which leaked. It was purchased at the NEC caravan and camping show 2024 from PJ Outdoors stall, after speaking with PJ outdoors customer serviced they swiftly sor... Zobacz więcej
Brilliant service, ordered a camping table it was delivered next day, when we unwrapped it it had some faults on, called up and they arranged for it to be collected then next day and a new one sent ou... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
PJ Outdoors are a leading independent retailer of camping equipment and outdoor products for nearly 40 years. We offer great value from all the top brands with excellent service and support.
Dane kontaktowe
605 Hatfield Road, Smallford, AL4 0HN, St Albans, Zjednoczone Królestwo
- 01727 850901
- info@pjoutdoors.co.uk
- www.pjoutdoors.co.uk
3,9
Dobra
207 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Item was delivered around 10 weeks…
Item was delivered around 10 weeks late. I received just two emails in that that time. Both generic “Dear customer”
I paid in full for the product at time of order (Sep ‘23) and would have expected better customer service and an acknowledgement that I didn’t just cancel and get a refund.
9 maja 2024
Odpowiedź od PJ Outdoors
Thank you for leaving a review. I am sorry that you feel our customer service fell short of your expectations.
I have looked into this and can see that some of your comments are not quite true. You placed an order with us on 21 October last year, not September. At the time of placing the order you were informed that the estimated delivery would be by the end of March.
We were advised by the manufacturer that there would be delays due to security issues in the Red Sea and that container traffic now had to pass around Africa, which was increasing the delivery schedules. We contacted you twice during this period informing you and our many other customers of the delay.
We delivered your order on 10 May. This would make it less than 6 weeks from the original estimated date quoted at the time of purchase.
I apologise again for this delay, but as I'm sure you can appreciate, these delays are far beyond our control and we did keep you updated along the way.
The worst most awful service
The worst service and customer aftercare I have ever experienced! From quoting us at the MH show for what we asked for to then getting the order wrong and me having to pay more than agreed!! The order then took over a year to arrive and was dispatched in seperate parts so useless to us until it all arrived. Never again
27 kwietnia 2024
Excellent fast service products packed…
Excellent fast service products packed safely and well.
29 kwietnia 2024
Amazing service 👌🏾
We needed some tent poles repairing so rang PJ and spoke to Phil who said I could get them repaired while I waited as it was a longish drive to St Albans.
When I arrived at the shop everybody was very welcoming and they got on with the repair straight away. The shop is really well stocked and competitively priced.
Thanks so much to Phil & the team - the repaired poles stood up to high winds and rain very well during our last camping trip
24 kwietnia 2024
Opinia niezależna
Excellent product range and fantastic…
Excellent product range and fantastic customer service !
25 kwietnia 2024
Lots of excuses why my flooring and…
Lots of excuses why my flooring and footprint arrived late. Had to pay extra for delivery as DPD said sorry they missed me and would deliver on Monday when I was on night duty. They never even knocked on the door on the Friday, I know this because I stayed in all day waiting for them.
24 kwietnia 2024
Fantastic customer service
Fantastic customer service. Very helpful, knowledgeable staff. Honest information given- thank you! Will definitely be back.
21 kwietnia 2024
Opinia niezależna
When we purchased our awning and wind breakers.
When we purchased our awning and wind breakers, we informed the seller we couldn’t take delivery of the items until 7 x weeks later as we were on holiday. As arranged the items arrived on time.
27 marca 2024
Saw it liked it bought it 👍
26 marca 2024
Great customer service
Quick and easy to order,prompt delivery service I was updated regularly great service.
30 marca 2024
Attended the NEC show and purchased wnd…
Attended the NEC show and purchased wnd breakers but because the door panels weren't available we decided to have them all delivered at the same time but still haven't arrived after nearly 6 weeks of purchasing them emailed but was told there still waiting for the door panels really disappointed with the service
18 lutego 2024
Opinia niezależna
Useful assistance given at the show and…
Useful assistance given at the show and very easy to deal with even when I wanted to change the colour of the tent.
26 marca 2024
Friendly staff and a range of camping…
Friendly staff and a range of camping gear ❤️
21 marca 2024
Opinia niezależna
Friendly staff at the NEC show
Friendly staff at the NEC show , informative and helpful, the delivery was on time . Haven’t managed to use it as to date , so the proof will be in the pudding in the future
26 lutego 2024
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