Phantom Motor Company Recenzje 1956

Bought my new car from phantom motors and had great service from start finish. Gary dealt with me initially and Longin assisted me when I came and collected my car. There was a small issue with the finance as it came back higher than initially quoted however this is out of the car deal ships hands, but Gary helped me to change the deal and get the price down and align with my budget. My car was immaculate when I came to collect both serviced and mot’d. I even got a bottle of Prosecco which was lovely touch! Thank you phantom motors I’ll definitely recommend you. 5 stars

Attended the garage, which was by appointment only, and from the moment I arrived, I was impressed. There were plenty of high-end cars on display, but even though my purchase was nowhere near that price bracket, I was still made to feel just as special.
I dealt with Jack, who was extremely pleasant and informative throughout the process. We found out at handover that I was his first customer—he hadn’t been with the company long—but you honestly wouldn’t have guessed it. He did a brilliant job and made the whole experience a pleasure.
The entire team were friendly and welcoming, with special thanks to Ian, who was so kind and even handed out a couple of freebies, which was a lovely touch.
A genuine 5-star experience from start to finish—would definitely recommend! Oh, and my new Mini Cooper is amazing!!

Absolutely fantastic experience with Phantom! I recently purchased a Ford Ranger, and I couldn’t be happier with both the vehicle and the service I received. From start to finish, Jack Mather was amazing—professional, friendly, and incredibly helpful throughout the entire process. He made everything smooth and stress-free, answering all my questions and ensuring I was completely comfortable with my decision.

The whole team at Phantom really goes above and beyond for their customers. If you’re looking for great service and a seamless car-buying experience, I highly recommend them. Thanks again, Jack!

From the initial phone call with Amir he made the whole buying experience excellent.

Definitely knew how to sell a car and his knowledge was very thorough. Answered all my questions, and whilst bolt on packages were discussed, he never pressured me into taking them. Totally left it to my decision. He was honest about my part ex over the phone and gave me the price offered at the outset, even though a couple of minor defects.

Would definitely use Phantom Motor Company again and ask for Amir for starters.

To be totaly honest i was blown away by the vehicles they had on sale and felt comfortable purchasing for cash. The salesman jack who i dealt with (the real phantom) was very knowledgeable. After the vehicle was delivered to my house (driven/joyrided) not trailered as i expected within 1 hour was huffing steam out of the engine. This required over 1 month of repairs as it needed a new water pump, timing belt/chain (not sure exactly which one as no recipt was given also new oil cooler, rocker cover, rocker cover gasket. I give a 5 star review to the mechanics as they did actually sort the problem and cannot thank them enough but for the after sales department and also the sales department i hale a massive 0. Still after, sorry i have lost count of the months i have not even recived my v5. The sales team are impossible to reach after purchase and the after sales team are no better. I would strongly advise do not be drawn in by the stock they sell as they have seriously cut their nose off with me. On you own peril buy from this dealership but if you have any common sence, try getting in toutch with the sales person/aftersales first. I for sure will not spend my hard earned money here ever again, they are complete cowboys. Absolutely discusted by the level of profesionalism considering how they big themselves up. Phantom, if you wish to be in buisiness in 2 years from now i advice you pluck uo your ideas and hire some propper staff. You have a great stock of cars but the lack of ability after purchase is simply pathetic.

Thanks Gary for really and good friendly service, very happy.

Very disappointing after-sales experience. The car developed faults within a few months, and resolving the issue has been stressful and time-consuming. Promises made during the sale were not fulfilled, especially regarding warranty coverage. Overall, not a trustworthy experience and I wouldn’t buy from them again.

Avoid this company. Left a deposit on a vehicle and faced nothing but confusion and delays. When I requested updates or a refund, the responses were vague and unhelpful. It felt very unprofessional and poorly managed. Definitely not the level of service you’d expect when spending this much money.

Absolutely amazing customer service from start to finish. Longin was an exceptional salesperson. Couldn't recommend this place enough.

Absolutely disappointing experience. The car I purchased had issues almost immediately, and the so-called “warranty” didn’t cover most of the problems. I ended up paying out of pocket for repairs, which defeats the whole purpose of buying from a dealer. Communication after the sale was poor, and getting support was frustrating. Would not recommend.

Reasonably priced supercar not overpriced like other car sales.a company that flips cars for a quick profit is better than one that overprices and holds on to stock because it has desirable spec.
Query was dealt with promptly by Amir,deal done and car sorted and delivered within a week even after having to put on x4 Pzeros new brake pads all round and get it serviced cannot fault the sales process .

If you are going to take notice of one review let it be this one!

This is the worst buying experience ever and I have purchased many cars over the years! Phantom have a very sneaky trick to under value your used P/X they give you a valuation before checking your car which you may be happy with then when you go to collect your newly purchased car from them they take your car in for it to be inspected by their tech and they totally nail your car for faults which are mostly fabricated to try and knock the original valuation down in my case they even stole my locking wheel nut to reduce the valuation! so insist they appraise your car before you move forward with theirs!

They advertised my car with 2 keys but when I came to collect it they said they couldnt find it and would send it to me in the next few days, 2-4 for weeks passed and still no key so kept calling the salesman Kamren then aftersales , then Chad the manager who all gave me a pack of lies and BS! they stopped answering my emails and phone calls in the end I had to go back to the finance company to get the funds released for a new one!

Make a note of the cars mileage when you place a deposit as they put an extra 837 miles on mine from point of deposit to collection and then refused to pay compensation for the extra miles!

Break pad lights came on from second day of ownership which makes a mockery out of their multipoint checks, they also gave me the runaround to get them replaced!

Month 5 and now the rear differential is leaking oil which they are now refusing to repair even though they are obligated by the consumer rights act 2015 so I have now gone back to finance company to investigate as they are breaking the law!

These guys are a bunch of cowboys and I advise anyone to NOT buy from here! once they have your money its game over they will ignore all communication and lie through their teeth to try and save money! If you value your time and sanity save yourself the hassle and headache and steer clear from these cowboys! They also do not replace parts with like for like genuine parts they just get after market cheap tat no matter how expensive your car is!

Excellent care and sale service Gary was superb throughout ,really hassle free and smooth buying experience also big thanks to Dec who delivered my car who was polite and helpful .Great all round experience

DO NOT BUY A CAR FROM HERE
Husband and I went to look at an Audi TT, driving 2hrs and both of us taking a day off work. £500 deposit paid to reserve the vehicle and told this was refundable should we not purchase the car. Luckily for us we did not purchase. Here is the unprofessional experience received: Chelsea possibly spent 15/20 minutes with us the entire hour and half we were there and was back and forth apologising that she was with another client. This was despite us having an appointment My husband checked the vehicle and is retired mechanic and the oil was black and hadn’t been changed and said at this time “I don’t have a good feeling about this”.Husband sat in car to listen to engine and I noticed the tiptronic paddle on the right hand side of the steering wheel was completely missing as if broken/snapped off. When mentioned to Chelsea she stated, “oh right, well if you decide to have the car obviously it will be fixed prior to collection”After we test drove the car on return Chelsea was still not available, and we were ushered to an office to wait.12:15 by now Chelsea returned and advised the person who was to value my car for trade in was at lunch and suggested we go home and she would email or phone me with a valuation later! I stated we would prefer to wait. Half hour later Chelsea returned offering £1000. I half heartedly agreed but came away feeling uneasy. Once home on reflection we decided to cancel the trade in altogether. Tried ringing and left messages advising we wished to cancel it with no response or return call. After a sleepless night the next morning I voiced concerns to my husband who felt the same and he suggested I ring them to cancel the sale. Rang numerous times with no response and messages left and finally spoke to Chelsea who advised I could cancel trade in. I then told her I wanted to cancel the sale altogether, and explained why. Her tone changed completely. I requested my refundable deposit and was advised it would clear in 5 working days. Chased this after 5 days elapsed as not received. Went through every department for a response (accounts, after sales, finance) and finally got a response in sales, surprise surprise! Chelsea confirmed it had been processed and would be further 2 days. This has now been received but I feel I have got off very lightly on reading other reviews. They have some amazing expensive vehicles and I came away feeling that if I was spending £160,000 on a car it would have been a different experience altogether. Please do not buy a car here. I have now purchased an Audi TT elsewhere and had a completely different sales experience with them, just brilliant, and on hearing my previous bad experience said, “was it Phantom Motor Company”. The people I finally purchased a car from aren’t even in Wigan and it seems PMC appalling reputation is nationwide in the motor trade business. PLEASE PLEASE DO NOT PURCHASE A CAR FROM HERE

Visited after sales today due to missing locking nut, mechanic was fantastic really helpful and sorted issue in 5 mins! Thanks again 👍🏼

Picked up the wife’s F23 M240i today, 15.5hrs door to door, had only a couple of minor issues which were swiftly sorted, car as described, everything explained clearly and Amir was amazing, he was clearly v busy but he still looked after me. Gino had picked me up from the station, thankyou Sir! (we also share the same barber)! A first class outfit, highly recommended, will be back, cheers all. Come see our pub dahn South, drinks on the house. Best Regards, Ricky

Excellent customer care can’t knock the company or service. Amir service was second to none.