Terrible customer service Constant failed app updates Missed job opportunities Failed notifications Awful communication Rude, unhelpful, make it impossible to include reviews or promote you... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Not a great user experience. Its a great initiative, but the site needs lots of improvements. Its not intuitive and has lots of backend problems. Six months ago I used it for the first time and I e... Zobacz więcej
Reakcja na opinię
I jus wouldn’t bother, i had trouble with payments bookings and tried to get someone to respond was impossible so i gave up. I’m sure there are some good pet people on here but there are too many good... Zobacz więcej
Booking through PetCloud is fabulous and so simple. Holly is a wonderful pet sitter! We received daily updates on how Marcy was doing including videos, texts and a couple of video calls. We also arriv... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
★PetCloud is a tech platform............................ ★Pet Care Providers on the PetCloud platform are independent contractors, not employees of the platform ........................................... ★PetCloud is not involved in the negotiations between members or for supervising the transactions that take place between members.................................... ★All Users Agreed and Acknowledged this in our Terms upon joining.................................................. ★We care deeply about both Pets and People and we are always trying to make a positive difference in this industry The Terms which all Users agree to upon signing up or signing in can be found here: https://www.petcloud.com.au/terms-of-service
Dane kontaktowe
4153, Brisbane, Australia
- 0482 090 481
- support@petcloud.com.au
- www.petcloud.com.au
3,1
Średnia
161 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great concept and professional outfit…
Great concept and professional outfit that really got me out of a bind. It's all about our wonderful pets, you have my full support.
5 marca 2019
Opinia niezależna
Odpowiedź od PetCloud
Thank you for sharing Paul. We really appreciate hearing this.
The app isn't great
The app isn't great, it needs a lot of work. Especially around the payment section. It isn't very user friendly to navigate.
5 marca 2019
Opinia niezależna
Had a great person looking after our…
Had a great person looking after our dogs no problems at all
5 marca 2019
Opinia niezależna
Odpowiedź od PetCloud
Thank you for sharing your review Jennifer
Good easy experience.
Good easy experience.
It's convenient to be able to post a job ad and get a good number of candidates for the kind of pet service you need, plus all the reviews and references make help the decision making process easier. The only thing I would add on to this webservice/ app is a proper function for cancellations and refunds - on the end of the pet owner and the sitter.
5 marca 2019
Opinia niezależna
Odpowiedź od PetCloud
Thank you for your feedback Cindy. I will let the team know of your request.
Can’t fault anything first time that I…
Can’t fault anything first time that I used them and definitely will do so again
5 marca 2019
Opinia niezależna
The website is so easy to use
The website is so easy to use. Vicky was amazing, and even managed to get my very shy Bubbles to have a photo while I was away. 10/10 would use again when I go away again.
5 marca 2019
Opinia niezależna
Odpowiedź od PetCloud
Thank you so much Teej for your kind review. Our team will feel great hearing this.
Great service making it easier to…
Customer friendly digital platform and a great way to connect to local pet sitters.
We had a great experience with the support we had. PetCloud provides templates and guidelines to ensure your pet is looked out properly and happily. Strongly recommended
5 marca 2019
Opinia niezależna
Odpowiedź od PetCloud
Thank you so much for your review Angela. We really appreciate it.
Everything went as planned with my…
Everything went as planned with my reservation - PetCloud worked well for me!
5 marca 2019
Opinia niezależna
Odpowiedź od PetCloud
Great to hear David. Thank you.
Great service
Great service - lots of communication along the way, we felt very safe entrusting our pet and our home to one of Pet Cloud's pet sitters
5 marca 2019
Opinia niezależna
Odpowiedź od PetCloud
Thats great to hear Al & Millie. Thank you for taking the time to write a review.
i found 2 good pet sitter with them
i found 2 good pet sitters with PetCloud, after interviewing 4. Pretty happy.
5 marca 2019
Opinia niezależna
I just wouldn’t bother
I jus wouldn’t bother, i had trouble with payments bookings and tried to get someone to respond was impossible so i gave up. I’m sure there are some good pet people on here but there are too many good sitters who can be contacted easily and not ignored.
5 marca 2019
Opinia niezależna
Great service easy to use and sitter…
Great service easy to use and sitter was amazing
5 marca 2019
Opinia niezależna
Odpowiedź od PetCloud
Thanks alot Tony, we are glad to hear this.
I trust PetCloud
PetCloud helped me find the sweetest, most reliable pet sitter, and in my neighbourhood too! She's very communicative, sends me photos of my cat when I'm away, and my cat adores her.
5 marca 2019
Opinia niezależna
Odpowiedź od PetCloud
Thank you so much Jill. We really appreciate your review.
Website is poor
Website is poor, UX sucks, and cant update CC details, called 3 times,phones never answered, no one replies to emails. was a good platform until it stopped working. since started using madpaws.
5 marca 2019
Opinia niezależna
PetCloud is an absolute life saver
PetCloud is an absolute life saver. Trustworthy, reliable people to come care for your pets at a short notice with excellent rates.
5 marca 2019
Opinia niezależna
I found the website hard to use and…
I found the website hard to use and frustrating. It is not very user friendly.
5 marca 2019
Opinia niezależna
Odpowiedź od PetCloud
Sorry to hear that. Are you able to give feedback that tells us what part of the website so we have insight to do something about your feedback?
Easy to use and find a suitable sitter
Easy to use and find a suitable sitter.
We used PetCloud to find a sitter for our 2 border collies, we needed someone that knows how to proper care for such an energetic breed and give them the love and attention they deserve. The platform is easy to use and when we posted our job we had quite a few suitable applicants. The sitter we booked was great, and kept us upto date with daily photos. I will use again.
5 marca 2019
Opinia niezależna
Odpowiedź od PetCloud
Thanks so much Candice. This is great to hear.
A second family for my dog.
I was able to enjoy my holiday because I knew my dogs were happy and being well cared for. I received daily updates with an attached photo or video of my dog, and I could see that he was having a wonderful time. It was very obvious to me that the careers loved dogs and would always treat my dog well, like a member of their family. I will always use Petcloud in the future when I need to go on holidays without my dog.
5 marca 2019
Opinia niezależna
Odpowiedź od PetCloud
Thanks so much Annette. This makes us really happy.
Petcloud has been a great experience…
Petcloud has been a great experience for me. As I am currently not working or studying it has giving me the occasional pet sitting jobs! Great for anyone.
5 marca 2019
Opinia niezależna
Odpowiedź od PetCloud
Thank you for taking the time to write your review Candice. This is great to hear.
Service worked well
Have used two different sitters with Petcloud and foind it very reliable and the people very pet friendly.
5 marca 2019
Opinia niezależna
Odpowiedź od PetCloud
Thank you so much Kate!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.