Perrin and Rowe are the most amazing company to deal with. I inherited one of their mixer taps when I bought my house in 2020. The tap is probably 13-years old now and some of the consumable parts, wa... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The person I had been dealing with about a warranty issue was on vacation - I was impressed by the way that a colleague responded to my phone call, quickly reviewed past emails and dealt with the matt... Zobacz więcej
Reakcja na opinię
Dealt with Linda this morning and the service could not be faulted. Linda identified my taps, gave me product codes and ordered up the service parts needed. Further to this I've received videos explai... Zobacz więcej
Reakcja na opinię
Needed to order some additional spare parts for my Perrin & Rowe Parthian kitchen tap. I had a general idea of what I needed to fix my problem but needed to double check with someone in Support Team.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Perrin & Rowe, designer and manufacturer of brassware and sanitaryware. Our Kitchen and Bathroom products are handmade in England to the highest quality standards. Everything we make is designed to last and can be easily maintained with replacement spares readily available to purchase, both online and via Customer Services. Our products are designed to be self-serviceable, no plumber needed. The Technical Customer Service team for all after care support and advice are available as follows: Monday to Thursday: 9am to 5pm GMT Friday: 9am to 3.30pm GMT *Closed Public Holidays*
Dane kontaktowe
Ferry Lane, RM13 9JY, Rainham, Zjednoczone Królestwo
- +44 (0) 1708 526 361
- customerservices@perrinandrowe.co.uk
- www.perrinandrowe.co.uk
4,7
Doskonała
481 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Responsive helpful and very competent
Responsive helpful and very competent
25 listopada 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Dear Gareth, Just a quick note to thank you for the Trustpilot review and kind comments. We're glad we could help, and remind you that our Customer Services team are available for assistance for the lifetime of your tap.
Proper Customer Service
This is a company that provides proper old-fashioned customer service and I mean that in a good way. We had an issue with the product, someone really knowledgeable answered the phone with no long wait or no horrible call center experience. He followed up with a detailed email and after some quick trouble-shooting a new part is already on it's way to us in the post. Big shout out to Owen, thanks again for your help.
17 listopada 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Dear Tony, Thank you for taking the time to write such a detailed review on Trustpilot, and for your kind comments. You're our 400th Trustpilot review, so it's triggering a small celebration in the Customer Services team! If you need any assistance when the part arrives, please do not hesitate to call us, and remember that we are here to help for the lifetime of your tap.
Excellent customer service
Olivia from P&R Customer Service Dept, was excellent. She resolved our minor issue, to our complete satisfaction.
Thank you P&R. Much appreciated!
17 listopada 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Dear Sandra, Thank you for taking the time to review Perrin & Rowe on Trustpilot. We're glad to hear that your issue has been resolved - and of course our Customer Service team are here, for the lifetime of your tap, if you need any further advice or assistance. Many thanks once again for the review and kind comments.
Olivia was so helpful
Olivia was so helpful. Knew exactly what I needed and sent me links to all the order.
11 listopada 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Just a brief note to thank you for posting a Trustpilot review of Perrin & Rowe. It's greatly appreciated, and we will pass your kind comments on to Olivia. Please do not hesitate to contact our Customer Services team at any point in the future should you need advice or assistance.
After 15 years I had an issue with a…
After 15 years I had an issue with a kitchen tap. I emailed across a photo and explanation (as I didn’t know the model ) and quickly received confirmation of the model and diagram of the tap and the parts available. I called and ordered the specific part I needed over the phone - all made really easy and impressive customer service.
7 listopada 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Dear Mark, Thank you for taking the time to review Perrin & Rowe on Trustpilot. We love to keep an older tap going, and stock spares for almost every tap we have ever made. Hopefully your issue is now resolved, but if you need any assistance fitting the part, do please contact us. We are here to help for the lifetime of your tap. Thank you again for the review and kind comments.
Excellent response
Excellent response. Allowed me to register my purchase 11 months on and then sent replacement part immediately. No fuss at all.
5 listopada 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Just a quick note to thank you for your review and kind comments. Hopefully your replacement part has now arrived. Please do call us if you need help fitting it. Our Perrin & Rowe customer services team are available for advice and assistance for the lifetime of your tap.
Registration of taps
Very helpful customer service. Registration was easy and quick with invoices.
4 listopada 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
A brief note from Perrin & Rowe to say thank you for reviewing us on Trustpilot. We always appreciate feedback, and are delighted that you found registration simple, and our customer service helpful. Please do not hesitate to contact us again, at any point in the future, if we can be of further assistance.
Great service
Rang them multiple times regarding my water boiling tap. Couldn’t have been more helpful and even gave me a faulty one they had so I could use it for parts. Talk to Craig..
30 października 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Dear Olly, Thank you for taking the time to review Perrin & Rowe on Trustpilot and your kind comments. Hopefully you are close to resolving your issue, but Craig and the team are obviously always available for advice. Many thanks once again.
Excellent Customer Service from Perrin & Rowe
The Perrin & Rowe Customer Services Team were extremely helpful, knowledgeable and courteous and helped me resolve my issue promptly.
27 października 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Dear Lee, Just a quick note to thank you for your review of Perrin & Rowe. We're delighted to receive such positive feedback about the team, and are glad to hear that your issue is resolved. We remind you that the Customer Service team are available for advice or assistance for the lifetime of your tap. Many thanks once again.
Fantastic service from Perrin & Rowe
23 października 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Dear Lesley, Thank you for taking the time to review Perrin & Rowe on Trustpilot, and for your kind comment. It's greatly appreciated. Our customer services team is here to help for the lifetime of your tap, so please do not hesitate to contact us at any point, should you need advice or assistance.
First class
First class
After an email query, received a polite, prompt and informative response. There was an additional email and the item was replaced, arriving a few days later.
Thanks to all concerned
10 października 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Dear Steve, Thank you for reviewing Perrin & Rowe on Trustpilot, and for your kind comments. We're glad you received the part you needed promptly. Please do not hesitate to call our Customer Services team if you need any assistance with fitting, or indeed should you need further help or advice in the future.
Warranty service
Perrin & Rowe's Customer Service team were very helpful in providing new tap valves under warranty, a prompt and polite service, thank you. M
1 października 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Dear Mark, Thank you for taking the time to review Perrin & Rowe on Trustpilot. We're glad we could help. Hopefully your tap is now running satisfactorily - but please do not hesitate to contact us if you need help fitting the new valves. Our Customer Services team are available to assist throughout the lifetime of your Perrin & Rowe tap. Many thanks once again for the review and kind comments.
Quick response to a parts replacement
I contacted regarding a leaking tap and replacement seals. I had a quick response which was freindly and very useful.
I was given the correct part details and links to purchase.
9 października 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
A brief note to thank you for posting a Trustpilot review of Perrin & Rowe. We're very glad we could help, and remind you that we can provide technical support if you need assistance fitting the new seals. Just call the same Customer Services number for advice. Many thanks, once again, for your review and kind comments.
Great Customer Service
Olivia dealt with our query quickly and efficiently. Can't recommend the customer service highly enough. 5-stars all round and thank you!
2 października 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Dear Antonio, An apology from us - we didn't acknowledge your Trustpilot review of Perrin & Rowe from 2nd October. Not sure how we missed it, but we are extremely grateful for your kind comments. Please feel free to contact the Customer Services team here at any stage in the lifetime of your tap, should you need further advice or assistance.
Quick Reply!
I work for an interior design practice and I reached out to get a sample of the finishes of a tap we wanted to specify and Olivia got back to me so quickly offered a sample board with the finishes available for future specification and was really helpful! Will use again and keep specifying their products! Thanks Oliva.
26 września 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Dear Ali, thank you for taking the time to review Perrin & Rowe on Trustpilot. We do pride ourselves on the quality of our finishes, and we're delighted to send you a sample board. Please do not hesitate to call our Customer Services team if you need any help on specification or technical questions. We also have a dedicated Contracts team available to assist on larger projects. Thank you once again for the review and the kind comments.
Everyone was very helpful
Everyone was very helpful and did everything they could to resolve my issue.
I had a faulty kitchen tap whic was eventually replaced with a new one, a very satisfactory outcome.
12 września 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Dera Michael, Thank you for taking the time to review Perrin & Rowe on Trustpilot. We are sorry that you had problems with your original tap, but pleased to hear that you have received the replacement and are satisfied with the outcome. (If you need any assistance with the installation, please do not hesitate to contact our Customer Services team for advice.) We very much appreciate the kind comments and positive review.
Phoned Perrin&Rowe taps
Phoned Perrin&Rowe to register a Etruscan kitchen tap
Spoke to a lovely & friendly lady
( Brigid ) who gave me advise on what to do if I had any problems with the tap
Good to have a company making taps in Britain A**
12 września 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Dear Elizabeth, Thank you for posting a review of Perrin & Rowe on Trustpilot and for your kind comments. (We'll pass them on to Brigid!) The Etruscan is a bit of a hidden gem in the range, and we really hope you enjoy owning it. Our Customer Services team are available to help for the lifetime of your Etruscan (we stock spares for virtually every tap we have ever made), so please do not hesitate to contact us if you need advice or assistance.
Amazing customer service from Olivia
Amazing customer service from Olivia, who sent me a a replacement part I needed free of charge. Thanks very much
14 września 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Just a brief note to thank you for reviewing Perrin & Rowe on Trustpilot. We very much value your kind comments on our service, and will pass your appreciation on to Olivia. If you need any assistance fitting the replacement part, please do not hesitate to contact our Customer Service team, and they can talk you through it.
Excellent support and a pleasure to…
Excellent support and a pleasure to deal with, Olivia was exceptionally helpful with prompt replies to my emails and arranging swift delivery of replacement parts.
3 września 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Dear Diane, Thank you for writing a Trustpilot review of Perrin & Rowe. We very much appreciate your kind comments, and will pass these onto Olivia. Hopefully you now have the spare parts. If you need any assistance with these please do not hesitate to contact us. We are here to support for the lifetime of your tap.
Excellent customer service experience
Excellent customer service experience, replace part immediately offered.
2 września 2025
Opinia niezależna
Odpowiedź od Perrin & Rowe
Just a brief note to thank you reviewing Perrin & Rowe on Trustpilot, and for your kind comments. If you need any assistance fitting the spare part, or have any further queries, please do not hesitate to contact us.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.