Pearsons of Duns Recenzje 104

Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Exceptional company, would highly recommend! Problem with architects drawings, but Pearsons went above & beyond to fit stove, had them back to sweep chimney too & wouldn't go anywhere else. Starter... Zobacz więcej

Oceniono na 5 z 5

First experience using Pearsons of Duns for a woodburner chimney sweep plus open fire chimney sweep and they were excellent. Very thorough and clean. Gave me feedback as to the amount of soot that cam... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Rarely have work done in the house where I’m entirely happy with the outcome but Pearsons installation of our wood burning stove was perfect and I’m completely happy with the end result. Everyone invo... Zobacz więcej

Oceniono na 5 z 5

Excellent products. Delivered with no fuss. No physical contact. We leave the back gate open for the coalman, Ged, and he quietly lets himself in and puts the coal and wood away neatly in the appropri... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Paliwa stałe

Napisane przez firmę

Quality solid fuel including smokeless ovals and kiln-dried firewood delivered direct to your home. Pearsons of Duns has been supplying a wide range of house coal, smokeless fuel, ovals, ovoids, kiln-dried logs, heat logs, kindling and wood pellets for over 100 years to our domestic and wholesale customers. We are a Woodsure `Ready to Burn` Accredited supplier and pride ourselves on the supply of products to the highest quality. Bulk discounts available. We offer our domestic customers regular fortnightly deliveries or one-off deliveries in the Scottish Borders, Northumberland, Mid and East Lothian delivered direct to your door. Customers can also visit our site in Duns to purchase pre-packed solid fuel and visit our Garden Centre, Restaurant and Builders Merchant.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

104 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

No fuss delivery of my coal

Fast no fuss delivery of my coal and a good website with plenty of choice.

8 grudnia 2023
Opinia niezależna
Logo Pearsons of Duns

Odpowiedź od Pearsons of Duns

Thank you for the review. It's good to get feedback on the ease of our deliveries and that our website has lots to offer. We can't thank you enough for taking the time to review us. #pearsonsofduns

Oceniono na 5 z 5

Extremely helpful, pleasant and friendly staff.

From the moment I called Duns to enquire about wood for my log burner, I found the staff extremely helpful and pleasant. Their assistance helped me to decide what type and size of wood I needed, right down to delivery procedures. The delivery team delivered my wood exactly where I asked them to. I am very happy with Duns and their service from start to finish and will definitely be returning to them for more wood!

11 września 2023
Opinia niezależna
Oceniono na 5 z 5

Highly recommended - new stove

Highly recommended. Fitted new Charnwood stove, fireplace alterations, hearth, flue and chiney pot. I've had a stove fitted in a previous house and this was night and day. All elements (inclding a cherry picker as I have solar panels) were done with upmost professionalism and high quality. Price was competitive and I have all the safety certificates etc (which I didnt get with previous installers). If local dont bother going anywhhere else.

17 kwietnia 2023
Opinia niezależna
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Odpowiedź od Pearsons of Duns

Thank you for your kind words!

Oceniono na 5 z 5

Flue replacement

After some checks it was discovered that the flue liner needed replaced. A lot of work had to be done, but the team arrived as arranged, did the work and tided up after themselves so well you wouldn't have known they'd been there. So impressed and pleased
A difficult job well done-fully recommend Kev,Matthew, and Aaron for their skill and tidiness.

6 kwietnia 2023
Opinia niezależna
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Odpowiedź od Pearsons of Duns

Thanks Phil for the 5* review and to hear how pleased you were with our service. Will pass your feedback on to the team

Oceniono na 4 z 5

Great people and good service

Great people and good service, always a pleasure to deal with Pearsons staff. 4/5 because I don't have much to compare you with and we had a long wait between payment of the deposit which was the majority of the cost and installation. This meant a lot of money out of the account for a long time before seeing the 'goods'

14 marca 2023
Opinia niezależna
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Odpowiedź od Pearsons of Duns

Thanks Rhiannon for taking the time to review us and your kind words. Will pass on your feedback on the deposit to the team for future reference

Oceniono na 1 z 5

1 star because I can’t give zero

I’ve only given 1 star as sadly you can’t give zero.
Customer service here is absolutely appalling.
Definitely would not recommend.

5 kwietnia 2023
Opinia niezależna
Logo Pearsons of Duns

Odpowiedź od Pearsons of Duns

Hello, i am sorry to read your review. Please get in touch with us on email address enquiries@pearsonsofduns.com or call us on 01361882277 and we'll look to rectify your issues.

Oceniono na 5 z 5

Excellent as always

Excellent, reliable and efficient service.
I have a regular delivery, do little to organise. They arrive to deliver and leave no mess. So good!

17 lutego 2023
Opinia niezależna
Logo Pearsons of Duns

Odpowiedź od Pearsons of Duns

Great to hear! thank you!

Oceniono na 5 z 5

Great selection and service

Had lunch in the cafe and it couldnt have been nicer. Great selection and service. Looking forward to returning one day.

7 września 2022
Opinia niezależna
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Odpowiedź od Pearsons of Duns

Thanks for the great feedback Green Tree. We hope to see you back again soon

Oceniono na 5 z 5

a very well stock garden centre and…

a very well stock garden centre and builders merchant. the food in the cafe was also brilliant

7 września 2022
Opinia niezależna
Logo Pearsons of Duns

Odpowiedź od Pearsons of Duns

Thank you very much for the 5* feedback. We will pass your kind words on to the teams. Hope to see you again soon

Oceniono na 5 z 5

Thank you Nicola

Today I was looking for advice and recommendations on plants and information about one plant in particular which caught my eye. Nicola was really helpful, friendly and knowledgeable. An asset indeed to Pearsons. I will definitely return for more plants next time I need more. Thank you Nicola

14 lipca 2022
Opinia niezależna
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Odpowiedź od Pearsons of Duns

Thank you for these kind words and 5 star review Deborah. I have passed the message onto Nicola

Oceniono na 5 z 5

I have been a customer of Pearsons for…

I have been a customer of Pearsons for many years. Always received first class service, be it purchasing, or requesting information about products. From coal, to plants, gardening and DIY products.

A minor issue was dealt with in an open and courteous manner - resolved very quickly. Staff will do their best to help, both in store or if phoning.

Coal deliveries, always on the days stated - only once was this changed with advanced notice. Michael, our coalman is a star in himself. Always cheerful, open to discuss if any sudden problems with ordered product lighting, or burning not as previously. My small multi-fuel stove burns warmly with Pearsons products - with a kettle on top there is always hot water too!

If you cannot visit them at Duns, would definitely recommend a look at their website.

23 kwietnia 2022
Opinia niezależna
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Odpowiedź od Pearsons of Duns

Wow thank you very much for your kind words Scotty Gran. Michael is a great coalman, we will pass this onto him- I'm sure he will be pleased! We can't thank you enough for taking the time to review us.

Oceniono na 5 z 5

I really value Pearsons of Duns… They…

I really value Pearsons of Duns… They have consistently been good to me over decades ! Much respect to all the Pearsons of Duns team and thanks for keeping the pencil sharp on energy costs despite the unprecedented price rises.

13 kwietnia 2022
Opinia niezależna
Logo Pearsons of Duns

Odpowiedź od Pearsons of Duns

Hello David, wow. Thank you for your kind words. We can't thank you enough for taking the time to review us.

Oceniono na 5 z 5

From ordering to delivery,the friendly

From ordering to delivery,the friendly knowledgeable staff were excellent in advising me the type of fuel I needed.
5🌟 thanks.

12 kwietnia 2022
Opinia niezależna
Logo Pearsons of Duns

Odpowiedź od Pearsons of Duns

Hello David, thank you for your kind words. It's good to get feedback on the service we provide, glad to hear our staff are knowledgeable in the advice you seek. We can't thank you enough for taking the time to review us.

Oceniono na 5 z 5

This Company is a gem amongst coal…

This Company is a gem amongst coal merchants. Easy to reach, very good contact over the phone and the order gets delivered promptly and as scheduled. Professional drivers deliver and stow for you if you want them to. All without fuss or drama. Lifelong customer here.

11 kwietnia 2022
Opinia niezależna
Logo Pearsons of Duns

Odpowiedź od Pearsons of Duns

Hello Virago, thank you so much for your kind words and lifelong custom. We can't thank you enough for taking the time to review us and sticking with us for life.

Oceniono na 5 z 5

Excellent company great quality product

11 kwietnia 2022
Opinia niezależna
Logo Pearsons of Duns

Odpowiedź od Pearsons of Duns

Hello Malcolm, thank you for your kind words. It's good to get feedback on the service we provide, glad to hear we offer a friendly service. We can't thank you enough for taking the time to review us.

Oceniono na 5 z 5

1st class service

The service is excellent, very friendly helpful delivery man, it was Brandon (shame he left) now Colin again. Great guys credit to pearsons

11 kwietnia 2022
Opinia niezależna
Logo Pearsons of Duns

Odpowiedź od Pearsons of Duns

Hello Jane, It's good to get feedback on the service we provide, glad to hear we offer a friendly service. We can't thank you enough for taking the time to review us.

Oceniono na 5 z 5

From start to finish - brilliant

From start to finish, excellent service. Our stove was fitted by a professional, knowledgeable and very tidy work-team, the site visit and after-sales have also been fantastic. I would highly recommend.

7 kwietnia 2022
Opinia niezależna
Logo Pearsons of Duns

Odpowiedź od Pearsons of Duns

Thank you so much for your kind words and custom Anna. We will pass this over to the stove team; I'm sure they will be glad to see you are satisfied. Thanks again

Oceniono na 5 z 5

Highly Recommended

Following a service by Paul from Pearson’s, our stove looks brand new. Excellent service too from in store and we now have new glass in the stove too. It looks amazing and the level of heat we get from it has increased tremendously. I would highly recommended Pearson’s. So good to find a business that gives such great customer service.

6 listopada 2021
Opinia niezależna
Oceniono na 5 z 5

Since moving to the borders. we have…

Since moving to the borders we have used pearsons for our solid fuel heating. From talking to the girls on the tills to Chris the delivery driver the experience has been 5 star. Something while living in England we never had ( I'm english). Thanks again to everyone..

5 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

Absolutely delighted with our new stove…

Absolutely delighted with our new stove and how it has been fitted into our existing fireplace. It's an old house, it wasn't straight forward but the work was carried out so carefully and skilfully, with such attention to detail. Beautiful, it's transformed the room. Customer care, advice, communication all great too. And very competitive price.

6 marca 2021
Opinia niezależna
Logo Pearsons of Duns

Odpowiedź od Pearsons of Duns

Thank you for the review. Pleased to hear that the Stove Team carefully and skilfully fitted your new stove, with over 18 years experience of fitting stoves they do a brilliant job. We strive on our product knowledge and customer service. We can't thank you enough for taking the time to review us. #pearsonsofduns

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