OVH.co.uk Recenzje 

343
•
Wynik TrustScore: 2 na 5

1,8

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

been with ovh 15 years and now forced to leave been with ovh 15 years, spent over £100,000 over the years, now i have to leave because i wanted to spend more money by ordering a new server a... Zobacz więcej

Oceniono na 1 z 5

Awful. Decided against my VPS within an hour contacted ticket support and they said they’d refund. No refund given so I opened a case on PayPal and they submitted information and PayPal decided in... Zobacz więcej

Oceniono na 5 z 5

We rented a VPS server from OVH. After a while, when we published our website, our visitors had some speed issues on connecting to our server. We made contact with OVH, and their skilled officer Adam... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I placed an order (111741502) for 40+ domain names as OVH was advertising an attractive registration fee of just £3.79 for .uk domains. Payment was promptly taken, but even after 8 days the order... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Hosting internetowy
  2. również w kategorii:
  3. Dostawca DNS
  4. Dostawca skrzynek email
  5. Przetwarzanie chmurowe

Informacje przekazane przez różne źródła zewnętrzne

Founded in 1999, OVH is a major player in the European cloud market, with 20 datacentres in Europe and North America, all connected via its very own 10 Tbps dark fibre network. OVH provides its 1 million worldwide customers with simple yet powerful products and services revolving around three areas: Web (Domains, Web Hosting, Exchange), Dedicated (Servers) and Cloud (Public and Private Cloud, VDI, VPS). OVH’s key philosophy is that technology must serve a business need and they continue to be strongly committed to respecting the individual, freedom and providing equal access to new technology.


Dane kontaktowe

1,8

Słaba

Wynik TrustScore: 2 na 5

343 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,8

Wszystkie recenzje

(343)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Had OVH dedicated servers and VPS since…

Had OVH dedicated servers and VPS since 2008.

In this 11 years, I can honestly say that I have never had any issues with them. The VPS I just use for my personal email and for the cost, it beats the cost of hosting my email elsewhere.

Yes, they do rely upon you have some idea on what you are doing, but you are paying for an unmanaged service.

Cannot see me moving away from OVH.

22 października 2019
Opinia niezależna
Logo OVH.co.uk

Odpowiedź od OVH.co.uk

Hi Andy,

Thank you for your response and kind words.

I’m glad you're enjoying our services and we really appreciate you taking the time to leave us a review!

Michael

OVH_UK

Oceniono na 5 z 5

excellent support ollie 5 stars,

excellent support ollie 5 stars

4 października 2019
Opinia niezależna
Logo OVH.co.uk

Odpowiedź od OVH.co.uk

Hi Michael,

Thanks for the great review. I've spoken with Ollie about your case, and he's delighted he was able to help.

Please contact us again if you need anything.

Craig

OVH_UK

Oceniono na 5 z 5

Oliver at OVH was really patient with…

Oliver at OVH was really patient with my lack of knowledge and supported me all way through to a successful resolution. A credit to OVH .. many thanks

25 września 2019
Opinia niezależna
Logo OVH.co.uk

Odpowiedź od OVH.co.uk

Hi Robert,

Thanks for the brilliant review! I'll let Oliver know how happy you are with his support.

Feel free to contact us if you need anything else.

Kind Regards,

Craig

OVH_UK

Oceniono na 4 z 5

I have rented servers from OVH for like…

I have rented servers from OVH for like 8 years now and they have been so good with everything. I don't know what I'd do without them.

Edit: I moved failover IPs to a new server which should be "within minutes" and yet it has still not happened after 20 hours. If that was it, fine, but no, I have contacted the support about their fault and yet have been told that I will only receive further assistance if I put the server into "rescue mode" (making it unavailable for the hundreds of people that use it) despite trace route clearly proving that it has nothing to do with the server as the trace route shows that it's still going to the old servers location, not the new servers location in a completely different place. So I tell them I've put it into rescue mode and here waiting for 2 hours now wondering if they're ever going to do anything and at this rate I'll just have to pay for new failover IPs to get the server back online just because they don't accept that their failover IP migrator had a bug.

13 września 2019
Opinia niezależna
Logo OVH.co.uk

Odpowiedź od OVH.co.uk

Hi Arran,

Thank you for the lovely review. We're delighted to have you as a happy customer for all of these years.

Don't hesitate to contact us if you need anything.

Kind Regards,

Craig

OVH_UK

Oceniono na 5 z 5

OVH: Quality, Service and Support, All together.

We rented a VPS server from OVH. After a while, when we published our website, our visitors had some speed issues on connecting to our server. We made contact with OVH, and their skilled officer Adam warmly assisted us with diagnosis and resolution. Our problem disappeared within less than 48 hours. I really recommend them for any IT project at any scale, they are there to provide you what you need whenever you need. Thanks OVH team!

5 września 2019
Opinia niezależna
Logo OVH.co.uk

Odpowiedź od OVH.co.uk

Hi Alp,

Thank you for the great review. I'm delighted Adam was able to offer skilled and warm assistance.

Please contact us if you need any help.

Kind Regards,

Craig

OVH_UK

Oceniono na 5 z 5

Very quick and professional assistance

Had an issue where I paid my invoice while I was abroad. This triggered some security systems. Adam O. offered quick and professional assistance via e-mail and resolved the issue in the blink of an eye.

3 września 2019
Opinia niezależna
Logo OVH.co.uk

Odpowiedź od OVH.co.uk

Hi Peter,

Thanks for the great review. I'm delighted Adam was able to help you quickly and efficiently. Feel free to call us if you need anything else.

Have a lovely day,

Craig

OVH_UK

Oceniono na 5 z 5

Tech support has been fantastic

Tech support has been fantastic, world with me to solve an IPv6 issue, now all working perfectly, great value, great support.
Adam O. has been thorough, collecting information required and communicating regularly and accurately through out the process until resolution.

1 września 2019
Opinia niezależna
Logo OVH.co.uk

Odpowiedź od OVH.co.uk

Hi Mark,

Thank you for the brilliant review. I'm delighted Adam was able to help. I'll pass him on your kind words.

If you need anything, don't hesitate to contact our team here in the UK.

Kind Regards,

Craig

OVH_UK

Oceniono na 5 z 5

Excellent customer service. Thank you Adam!

Excellent customer service! Adam answered all my questions and solved all my acount validation problems. He was friendly and competent. Great job! Thank you Adam!

23 sierpnia 2019
Opinia niezależna
Logo OVH.co.uk

Odpowiedź od OVH.co.uk

Hi Liliya,

Thanks for the great review. Don't hesitate to contact us if you need anything else.

Kind Regards,

Craig

OVH_UK

Oceniono na 1 z 5

I won't be using OVH again

I placed an order (111741502) for 40+ domain names as OVH was advertising an attractive registration fee of just £3.79 for .uk domains.
Payment was promptly taken, but even after 8 days the order was not yet fulfilled.
Raised a support ticket on the website (291071425) but no answer...
Called their support phone number repeatedly every day, again no answer...
I've given up and used a different registrar.
Suffice to say I won't be using OVH ever again

15 sierpnia 2019
Opinia niezależna
Logo OVH.co.uk

Odpowiedź od OVH.co.uk

Hello,

Thank you for contacting OVH. I'm sorry you are unhappy with your order. Due to the large volume domains ordered on a brand new account, your order was placed into manual validation with our anti-fraud team where they asked for documents.

If you have any delays in ordering, I recommend giving us a call on 0333 370 0425 and one of our support team will assist you.

Kind Regards,

Craig

OVH UK

Oceniono na 2 z 5

Refund Requested for overcharging-not considered by OVH

On 19th July 2019, I had renewed two UK domains for 4 years based on prices displayed at the checkout. On 20 July 2019, I noticed that the domain only renewed for two years and not 4 years as my order.
I have been trying to resolve the issue with OVH.co.uk since 20/07/2019 and to date, no satisfactory resolution. They tell me that due to techincal issue with their website, the prices shown should be for two years and not 4 years. They also say, they do not refund. Now they do not respond to my support messages at all.
I now considering taking this complaint to domain name regulators as no response received from the OVH.

9 sierpnia 2019
Opinia niezależna
Logo OVH.co.uk

Odpowiedź od OVH.co.uk

Hi Dal,

Apologies for the negative experience. There was an error on our website that reflected the incorrect pricing of our UK domains. The correct price was reflected in the invoice. I have checked with our team, and they have compensated you for the mistake.

Please get in touch if you need anything else.

Have a nice day,

Craig

OVH UK

Oceniono na 5 z 5

Ovh is the best Datacenter in the World

Last 3 years i have a dedicated server on Ovh.
Support team is very helpful my all problems. Last 3 years no 1 minute downtime on my server.

29 lipca 2019
Opinia niezależna
Logo OVH.co.uk

Odpowiedź od OVH.co.uk

HI Samet,

Thank you for the lovely review. Our aim is to ensure the most uptime possible on all of our services and have a support team that cares about customers like you.

Please get in touch if you need anything else.

Craig

OVH_UK

Oceniono na 5 z 5

Amazing support Thanks Oliver!

Amazing support Thanks Oliver!

Super quick turnaround time in getting our server operational again due to hardware failure.

Courteous and an absolute pleasure to liaise with.

Keep it up guys!

24 lipca 2019
Opinia niezależna
Logo OVH.co.uk

Odpowiedź od OVH.co.uk

Hi!

Thanks for the brilliant review. I'll pass the kind words onto Oliver.

OVH is here to help admins like you.

Kind Regards,

Craig

Oceniono na 3 z 5

Continue to invoice cancelled services.

UPDATE 2019-07-21 (Back to 3)

I think this is finally resolved now.

UPDATE 2019-07-10 (Decrease back to 1)

After what I thought was a satisfactory solution, the payment has been taken a second time.

UPDATE 2019-07-08 (Increase to 3 stars)

OVH seem to have resolved my queries below and I am currently working with them to ensure this situation doesn't happen again. They've answered my questions but haven't in all cases given the answers I was looking for. Given that they've reached out to me though provides hope that things will improve.

ORIGINAL REVIEW

Continue to invoice cancelled services.

I have this morning received an invoice for a service that was cancelled on Thursday (portal confirms the cancellation). Also no response to the ticket I raised on Thursday related to the cancellation.

Raised a new ticket this morning but I doubt that'll get responded to and billing support is Monday-Friday only.

If they don't refund the invoice I'll be asking my bank to issue a chargeback.

6 lipca 2019
Opinia niezależna
Logo OVH.co.uk

Odpowiedź od OVH.co.uk

Hello Andrew,

I'm sorry that you had a problem with the renewal of your service from OVH. From looking into it the service was cancelled on the same day as renewal, this caused the confusion in invoicing.

I have contacted you through these tickets and resolved the issue.

It's true that our billing support is 9am-6pm Monday-Friday. If you have an urgent problem don't hesitate to contact us by telephone where we can assist you immediatly.

If you need anything else, please reply to my email.

Kind Regards,

Craig

OVH_UK

Oceniono na 1 z 5

Worst company, none existent support REFUND request still waiting!

The worst company ever! Decided to go with OVH as many people have recommended me the services and VPS for being "good" the way it is advertised. "Powerful" cpu from 3ghz etc. However, that CPU is Intel Core Processor that is worse than most i3 processors with a benchmark of 5k. Also, the machine was lagging a lot. In addition and most importantly "ddos protection pro" that pro does it stand for there is NONE existent one? I put it to the test, ddosed my project, well I managed also to take the entire machine off.... There is no DDoS protection at all as being advertised. Customer support is worst than any other company! Sent a support ticket, 12 hours of no reaction to it, sent email same thing, called twice on the phone, waiting for 5-8 minutes someone to pick it up, the company doesn't seem they care about their customers and didn't even pick the phone, left it to keep ringing! Also to mention that the machine I got, came as faulty, giving erros in the RAM and crashing it automatically! Unreliable source same the company is! Requested the refund, hopefully I will get my £82.04 refunded back to my bank account (some day) .....

A friend of mine with his home internet provider has way better, reliable and strong DDoS protection as well as machine. I tried to DDoS his machine and server after we set it up on it, however even with 65 500 threads for hours flooding him, I couldn't knock him out, nor slow his pc or anything. Only his internet went down with 30 mb but that is not a big issue since he has 250mb internet upload and download. OVH is just a joke!

Scores:
Customer satisfaction: 0
Service: 0
DDoS Protection: 0
Technical conditions: 0
Specs: 0

2 lipca 2019
Opinia niezależna
Logo OVH.co.uk

Odpowiedź od OVH.co.uk

Hello Valentin,

I'm sorry that you have had a negative experience at OVH. Furthe to our phone call, the VPS that you were using did not meet the minimum specifications of the FiveM server you were trying to run. As we discussed, an OVH Game Server would be best suited to run this application. It is especially useful for game servers as it offer our specialised Game Anti-DDoS.

I also addressed your refund request while we were on the phone. If you need anything else, do not hesitate to get in contact with us.

Hope you have a nice day.

Craig

OVH_UK

Oceniono na 5 z 5

The 5 stars are for the customer…

The 5 stars are for the customer support staff! I would give only 3.5 stars to the company as we waited over 4 hours for our 2 boxes to go live. It is quoted as setup in 120 seconds - dropped the ball there OVH!

19 czerwca 2019
Opinia niezależna
Logo OVH.co.uk

Odpowiedź od OVH.co.uk

Hello,

Thanks for the great review of our support team. We do what we can to offer the best support possible.

In regards to server delivery time, while we do aim for 120 seconds sometimes there are delays. I'll review your case and see how we can improve the focus in the future.

Kind Regards,

Craig

OVH_UK

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