Outlethouse Recenzje 

Odpowiedź od Outlethouse

11 kwi 2026

We understand concerns like this and want to clarify a few key points for anyone reading.

Outlet House is a small, family run business and we work very differently to traditional retail. Every order is sourced, sorted and matched by hand from pre-loved pieces, many of which are heading to landfill unnecessarily which means timings can vary depending on what comes through our batches in terms of condition and variability.

We are clear on our website that lead times can sometimes extend beyond initial estimates and where this happens customers are updated directly. We also update our website accordingly and now provide clearer month by month delivery guidance for new orders.

We do respond to customer emails and all communication is handled personally.

We don’t use automated systems or third-party customer service.

If a customer decides not to continue waiting, we will always cancel the order and issue a full refund.

In the rare event that something arrives damaged, replacements are arranged or items are collected and refunded.

We fulfil a large volume of orders on an ongoing basis, the majority of which are completed without issue and while we don’t actively request public reviews, we do deal with all feedback directly with our customers.

As with many businesses, public reviews don't always reflect the full picture of day to day orders and customer interaction.

This way of shopping won’t be for everyone but it is a more considered and sustainable alternative to fast furniture, which we are proud to be part of and we value every customer who chooses to support the way we work.

The suggestion that our business is a “scam” is not an accurate reflection of how we operate or the volume of orders we fulfil and we will always continue to operate openly and transparently.

Odpowiedź od Outlethouse

11 kwi 2026

We understand concerns like this and want to clarify a few key points for anyone reading.

Outlet House is a small, family run business and we work very differently to traditional retail. Every order is sourced, sorted and matched by hand from pre-loved pieces, many of which are heading to landfill unnecessarily which means timings can vary depending on what comes through our batches in terms of condition and variability.

We are clear on our website that lead times can sometimes extend beyond initial estimates and where this happens customers are updated directly. We also update our website accordingly and now provide clearer month by month delivery guidance for new orders.

We do respond to customer emails and all communication is handled personally.

We don’t use automated systems or third-party customer service.

If a customer decides not to continue waiting, we will always cancel the order and issue a full refund.

In the rare event that something arrives damaged, replacements are arranged or items are collected and refunded.

We fulfil a large volume of orders on an ongoing basis, the majority of which are completed without issue and while we don’t actively request public reviews, we do deal with all feedback directly with our customers.

As with many businesses, public reviews don't always reflect the full picture of day to day orders and customer interaction.

This way of shopping won’t be for everyone but it is a more considered and sustainable alternative to fast furniture, which we are proud to be part of and we value every customer who chooses to support the way we work.

The suggestion that our business is a “scam” is not an accurate reflection of how we operate or the volume of orders we fulfil and we will always continue to operate openly and transparently.

Odpowiedź od Outlethouse

11 kwi 2026

We understand concerns like this and want to clarify a few key points for anyone reading.

Outlet House is a small, family run business and we work very differently to traditional retail. Every order is sourced, sorted and matched by hand from pre-loved pieces, many of which are heading to landfill unnecessarily which means timings can vary depending on what comes through our batches in terms of condition and variability.

We are clear on our website that lead times can sometimes extend beyond initial estimates and where this happens customers are updated directly. We also update our website accordingly and now provide clearer month by month delivery guidance for new orders.

We do respond to customer emails and all communication is handled personally.

We don’t use automated systems or third-party customer service.

If a customer decides not to continue waiting, we will always cancel the order and issue a full refund.

In the rare event that something arrives damaged, replacements are arranged or items are collected and refunded.

We fulfil a large volume of orders on an ongoing basis, the majority of which are completed without issue and while we don’t actively request public reviews, we do deal with all feedback directly with our customers.

As with many businesses, public reviews don't always reflect the full picture of day to day orders and customer interaction.

This way of shopping won’t be for everyone but it is a more considered and sustainable alternative to fast furniture, which we are proud to be part of and we value every customer who chooses to support the way we work.

The suggestion that our business is a “scam” is not an accurate reflection of how we operate or the volume of orders we fulfil and we will always continue to operate openly and transparently.