I placed an order for some JBL Tune 770NC headphones on the 13th of July. As of today (28th), I have had basically no updates on this delivery. The maximum delivery time is 10 working days, this mark... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Found Apple TV box at best price on Ourfriday. Ordered and arrived promptly and efficiently.As described, came with a US/UK adaptor also in case box had an american plug on it. But it didn’t it had a... Zobacz więcej
Reakcja na opinię
Great service here ! I took a chance judging by a lot of the reviews on here. Got Bose quiet comfort headphones at an insane price, a third of what most retailers are selling for. Arrived within a... Zobacz więcej
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I ordered a Sony mobile and got exactly what I ordered. There was some logistics issues as many have reported but communication was good and they do apologise for late delivery. If you want good value... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At OurFriday, we strive to provide our customers with a seamless and safe online shopping experience, offering a diverse range of consumer electronics products.
Dane kontaktowe
Zjednoczone Królestwo
- +44 7525 291733
- www.ourfriday.co.uk
3,6
Średnia
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Updates. was not a lot of information from…
There was not a lot of information from you to update me on where my phone was.
Example - when my phone had been sent to me and when it might arrive.
13 stycznia 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Order not delivered, poor communication
I ordered two identical phones on 13 December 2024. On 21 December one was delivered. The second one has not been delivered at the time of writing, 13 January 2025. The support desk has repeatedly failed to provide any substantive reply to my requests. I strongly suspect that the second phone has not been shipped and they have no intention of shipping it.
Added 14 January 2025: In response to my request to provide the date when the phone was shipped and the delivery company used I received another non-substantive reply, verbatim replicating their previous reply. I have now requested a refund as they do not seem to have ever shipped the phone. We'll see...
Added 20 January 2025: The refund has been received.
13 stycznia 2025
Odpowiedź od Ourfriday
Dear Customer,
We are deeply sorry for the delay in responding and for the frustration caused by the issues with your order. We completely understand your concerns regarding the missing phone and the lack of substantial communication from our support team.
According to our records, your refund has already been issued. If you have not yet received it, please contact our customer service team directly, and we will immediately assist you to ensure it is resolved as quickly as possible.
We genuinely appreciate your feedback, and we are working hard to improve our communication and shipping processes. Thank you for your patience, and we hope to regain your trust in the future.
Best regards,
OurFriday UK
The console I bought was perfect
The console I bought was perfect. Cheap and in working conditions. I will gladly recommend this website to all my friends.
13 stycznia 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Best prices, fast delivery
Best prices, very fast delivery even during the busy Christmas period, secure packaging, online tracking. Highly recommend and will use in future for sure.
13 stycznia 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Good Quality
13 stycznia 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Fantastic from start to end.
No issue with my order got it early than expected. Recommend to anyone.
13 stycznia 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
I had reported to this organisation…
I had reported to this organisation that I ordered and paid for Google pixel 8a phone and Google pixel watch. I have not received the phone, I have only received the watch. You said it takes between 6 to 10 days to deliver. I may have to report to my bank if I don't get the phone in the next 10 days.
13 stycznia 2025
Odpowiedź od Ourfriday
Dear Customer,
We are truly sorry for the delayed response, and we completely understand your frustration with not receiving your Google Pixel 8a phone yet. Please accept our sincerest apologies for the inconvenience this has caused.
According to our system tracking, the order has been marked as delivered, but we understand that you have not received the phone. We take this matter seriously, and we would like to resolve it as quickly as possible. Please contact our customer service team directly, and we will investigate further to ensure this issue is addressed promptly.
We truly appreciate your patience, and we’re committed to resolving this for you. If there is anything else we can assist with, please don’t hesitate to reach out.
Best regards,
OurFriday UK
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
I honestly thought I had been scammed…
I honestly thought I had been scammed to begin with as I payed for a camera with 2-4 days delivery and it never came, the tracking was also very odd. I made an order on the 19th December and kept on trying to contact then, definitely be persistent. My order ended up coming on 11 January I think it took so long to come because it was Chinese, my camera had a Chinese 2 pin plug which I need to now get an adapter for.
12 stycznia 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Ipad came with useless continental charger
Good price and delivery . But ipad came with a continental charger which was useless, so had to buy a UK charger from elsewhere which made the ipad no cheaper than elswhere.
2 stycznia 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you for your feedback, and we’re sorry to hear about the inconvenience caused by the continental charger. We always strive to offer great prices, and we understand that this situation was frustrating for you.
As part of our global sourcing strategy, we aim to provide lower prices by offering products that may not always be UK versions. While these products are fully functional and compatible in your country, we understand that the charger issue was an inconvenience. We have mentioned this on our website to ensure transparency.
If you need a UK adapter, please don’t hesitate to contact our customer service team. They can assist with sending you the appropriate adapter at no additional cost.
Best regards,
OurFriday UK
Don't be put off by negative reviews.
Like a lot of other reviewers, I was hesitant about ordering from Ourfriday because of the negative reviews I read. As a bit of a safety net, I ordered a Samsung Galaxy s24 Fe using my credit card. If anyone dodgy happened I would be able to claim my money back from Barclaycard. As it was, I didn't need to worry. My phone arrived by DPD 6 working days after ordering it. The phone is great, just as described and what I wanted. Thank you Ourfriday. I will definitely come back.
10 stycznia 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
LEGIT!
I have recently written two bad reviews, so you definitely know that this review is real not fake.
Well after waiting Forty One days, I have finally received my Samsung S24 phone. It is genuine and in English, I have transfered old phone data to it and tried a call and text, all working fine. I am over the moon with how cheap it was. My only criticism obviously was the delivery time, although, whether it was true or not, they did in the end say they were sending a replacement, as the carriers were returning the original parcel to them??? This was after about 35 emails to them, which to be fair, they did answer nearly all of them, probably, AI generated though? But then after receiving email to say they were replacing the phone, on Wednesday 8th, the phone arrived today, Friday 10th. I am still in shock!
Believe what you want, all I can say after a very long wait, Ourfriday came up with the goods as advertised on their site and I am very pleased with the eventual outcome, although quite stressful.
10 stycznia 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer ,
Thank you for sharing your experience and for your patience throughout the process.
We sincerely apologize for the delay in delivering your order, which may have been caused by the parcel being lost or undelivered during the peak holiday season by the courier service. We understand how stressful this must have been and deeply regret any inconvenience caused.
We are, however, very glad to hear that the replacement parcel has finally arrived and that you are satisfied with your new Samsung S24 phone. Your feedback regarding the delivery time is invaluable, and we are committed to improving our logistics to ensure parcels are delivered promptly within the promised timeframe in the future.
Best Regards,
Our Friday
I ordered and paid for a Amazon Echo…
I ordered and paid for a Amazon Echo Dot 5th generation on the 8th December for a Christmas present, after many messages I finally gave up on the 6th January and asked for a full refund, if you look at their website it’s apparently still available, so my advice is to stay clear of this site, I certainly won’t be ordering anything else
8 grudnia 2024
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
We are truly sorry for the experience you’ve had with your order, and we completely understand your frustration. Please accept our sincerest apologies for the delay in fulfilling your order, especially for an important gift like the Amazon Echo Dot for Christmas.
We appreciate you bringing this issue to our attention, and your feedback is invaluable as we work to refine our service. If there is anything further we can do to assist you or resolve this matter, please don’t hesitate to reach out.
Once again, we are very sorry for the delay, and we truly appreciate your understanding as we continue to improve our operations.
Best regards,
OurFriday UK
Returned faulty item never got refund
DO NOT BUY FROM THEM!!!!!!!!! Absolutely crazy place to order from!!!!!!!!! I will be publicising it on social media... Returned item because it was faulty and still waiting over 6 weeks since I returned it, for them to process the refund...I have full proof of return with picture and tracking and still never got refund!
10 grudnia 2024
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
We are deeply sorry for the frustration you've experienced regarding your refund, and we sincerely apologize for the delay in processing it. This is certainly not the level of service we aim to provide, and we understand how disappointing it must be, especially after returning the item in good faith.
Please rest assured that it is part of our standard operating procedure to follow certain steps in order to process returns and refunds. We sincerely regret that this process has taken longer than expected, and we are reviewing our procedures to ensure faster resolutions in the future.
If you haven't already, please contact our customer service team with your return proof, and we will prioritize your case immediately. We are committed to resolving this issue as quickly as possible, and we truly appreciate your patience in the meantime.
Best regards,
OurFriday UK
LEAVING A REVIEW AS I PLACED ORDER FOR…
LEAVING A REVIEW AS I PLACED ORDER FOR APPLE WATCH PAID WITH AMEX. NO NOTIFACATION CONFIRMATION BY EMAIL. JUST WAITING IN LIMBOLAND NOW ON DAY 8. YOU CANNOT CALL ANYONE AS PHONE NUMBERS EITHER DONT EXIST OR DONT GET ANSWERED. I WILL EDIT THIS REVIEW ACCORDING TO WHAT HAPPENS NEXT. I WOULD SAY SAVINGS ARE NOT WORTH THE RISK.
10 stycznia 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
We are truly sorry for the delay in responding and for the inconvenience you've experienced with your order. We completely understand your frustration with the lack of communication and the difficulty in reaching us. This is not the level of service we aim to provide, and we sincerely apologize for any distress caused.
If you have not received your confirmation email or any further updates regarding your order, please reach out to our customer service team directly, and we will make this a priority. We genuinely appreciate your patience, and we are committed to resolving this situation to your satisfaction.
We regret to inform you that we currently do not offer calling services. We understand that this may be inconvenient for you, and we apologize for any inconvenience caused.
Best regards,
OurFriday UK
My buying experience
Positive-great value for money
Negative-returns policy not customer friendly. No exchanges allowed and refund only 70% of money. Remainder 30% used as credit for future purchase
Please double check size needed as I purchased Apple series 10 watch but mistakenly ordered bigger sized strap than required. Company would not exchange-rationale being once item unsealed they are unable to resell and being ‘small’ company cannot offset cost.
Support contact number is invalid although they do respond to emails next day!
In all honesty for peace of mind pay extra with reputable company thus avoiding all the post purchase hassle
3 stycznia 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced with our returns policy. We understand that the situation with the watch strap size has caused frustration, and we regret that we were unable to accommodate an exchange. We do our best to provide clear guidelines on returns and exchanges, but we acknowledge that this could have been handled better, and your feedback will certainly help us improve in the future.
Thank you for noting that our customer support team responds promptly via email. We’re always here to assist with any concerns, and we truly appreciate your understanding as we continue to make improvements.
We regret to inform you that we currently do not offer calling services. We understand that this may be inconvenient for you, and we apologize for any inconvenience caused.
Best regards,
OurFriday UK
Ordered a phone for my son for…
Ordered a phone for my son for christmas on 21 November 2024, got an order acknowledge email and a despatch email, with in days of ordering, as yet i still have to receive the item. I have emailed asking where my item is and when delivery will be and even asked for a refund, but not had a single reply. There isnt even a phone munber to call and talk to some one. DO NOT BUY FROM THEM!
21 listopada 2024
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
We are deeply sorry for the frustration and disappointment this situation has caused, especially given that this was a special order for your son's Christmas gift. Please accept our sincerest apologies for the delay and the lack of communication regarding your order. This is absolutely not the experience we want to provide our customers.
Our customer support team is working hard to resolve any issues, and we are committed to addressing your case as quickly as possible. If you haven’t already, please reach out again with your order details, and we will prioritize this to ensure a swift resolution.
We truly appreciate your patience and understanding as we work to resolve the issue. Thank you for bringing this to our attention, and we are doing everything we can to prevent delays and improve communication in the future.
Best regards,
OurFriday UK
Terrible
Terrible, truly terrible experience with these people - very very bad customer service. Do not trust any of the good reviews - they are false.
7 stycznia 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
We are truly sorry to hear about your disappointing experience with us, and we fully understand your frustration. Please accept our sincerest apologies for the trouble you've encountered with our customer service.
We genuinely appreciate your feedback, and we are doing our best to ensure that future customers receive a much better experience. If there is anything we can do to resolve the issue or assist you further, please don’t hesitate to reach out directly.
Thank you for your understanding and for bringing this to our attention.
Best regards,
OurFriday UK
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.