The order did not arrive and tracking information was not available. After waiting well after the maximum delivery date I complained and they offered me a different item which I declined. My request... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Found Apple TV box at best price on Ourfriday. Ordered and arrived promptly and efficiently.As described, came with a US/UK adaptor also in case box had an american plug on it. But it didn’t it had a... Zobacz więcej
Reakcja na opinię
Great service here ! I took a chance judging by a lot of the reviews on here. Got Bose quiet comfort headphones at an insane price, a third of what most retailers are selling for. Arrived within a... Zobacz więcej
Reakcja na opinię
I ordered a Sony mobile and got exactly what I ordered. There was some logistics issues as many have reported but communication was good and they do apologise for late delivery. If you want good value... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At OurFriday, we strive to provide our customers with a seamless and safe online shopping experience, offering a diverse range of consumer electronics products.
Dane kontaktowe
Zjednoczone Królestwo
- +44 7525 291733
- www.ourfriday.co.uk
3,6
Średnia
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
AirPods ‘NEW’ but box unsealed
Bought AirPods NEW, but they came in a box that was damaged and seal broken, taped up having been opened. I complained and the team said that it was probably opened due to customs checks. This seems spurious.
I also bought a silicone case from the website, the tracking they provided turned out to be for the case only (and they shipped the AirPods separately without tracking). Still waiting on the case after 2 weeks.
Would not buy from them again
12 marca 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
We are very sorry to hear about your experience and sincerely apologize for any inconvenience caused. It’s clear that your order did not meet your expectations, and we fully understand your frustration. Please accept our deepest apologies for the issues with the packaging and tracking.
Regarding the damaged box and broken seal, we understand how concerning this must be. While it’s possible that customs checks could have caused the packaging to be opened, we will investigate this further to ensure that this doesn’t happen again in the future. We take the condition of our products very seriously and will work with our shipping partners to improve this aspect.
As for the tracking issue with your silicone case, we apologize for the confusion. We are working hard to improve our tracking system to provide more accurate and timely updates, and we will make sure this is addressed.
Best regards,
OurFriday UK
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Bit worried when I read some of the…
Bit worried when I read some of the reviews saying things like scam and paste up website. I can only say the item I bought was a good price, a well known product well packaged and arrived earlier than expected. Tracking was not synced and could be improved. It all worked for me.
13 marca 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Amazing price and very quick delivery
Amazing price and very quick delivery. Would definitely recommend and use again
13 marca 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Great prices on quality products
Received my galaxy buds2 pro as sold. Clearly a legitimate samsung product in sealed packaging. This company gets a lot of harsh reviews and from my experience this is unfair. This company doesn't have the buying power of Curry's, John Lewis or Amazon so it sources from various markets around the world to get products at great prices. They are upfront about the lead times and slower delivery. My earpods arrived just over a week from order and yes I probably could of got them next day from a larger retailer but my wallet would of taken a much bigger hit. I would use our Friday again in the future.
12 marca 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Slowest Delivery Ever
I ordered the Shook headphones as they looked a good deal. I checked the delivery options as this was clearly stated that it would take 6-10 working days. After the 10 days I contacted them (I could only of this through an on line form, cant speak to a person which is infuriating), all I got was its on its way. I was given the tracker link which showed the parcel still hadn't left the hub. When I opened a dispute via my bank the earphones suddenly arrived via Royal Mail. They had taken over 3 weeks to get here. Dont order anything from this company if you want it within a month. One good thing is the product it legit and works. But CS and delivery is poor
11 marca 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
We sincerely apologize for the delay and frustration you experienced with the delivery of your Shook headphones. We completely understand your frustration, especially as you were relying on the stated delivery time frame. Your experience with our customer service and delivery system clearly fell short of your expectations, and for that, we are truly sorry.
Please know that we are actively working to improve our processes, including both shipping times and communication. While we are pleased to hear that the product itself is working well for you, we understand that the delays and lack of clear communication are areas we need to address.
Best regards,
OurFriday
No way to return faulted Bose headphones- ? Scam website, avoid
I purchased some Bose headphones for my son at Christmas.
They have been well looked after and have never been damaged or become wet.
The right ear now constantly hisses. I have reported this to Our Friday who have failed to respond to my requests for a replacement or refund. They did respond to one email requesting that I send a video of the fault- quite tricky when the fault is a background hiss and not something visible. Since I explained this, they have disappeared and not responded to any future correspondence. There is no telephone support either.
I would never purchase anything from this company again and can only assume it is a scam
6 lutego 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
We are truly sorry to hear about the issues you've experienced with your Bose headphones, and we completely understand your frustration. We sincerely apologize for the inconvenience this has caused, especially as these were intended as a special Christmas gift for your son.
Please rest assured that this is not the standard of service we aim to provide, and we deeply regret that our communication and support have not met your expectations. We understand that it can be difficult to document a background hiss, and we apologize for not responding in a timely and helpful manner after your initial contact.
We take your feedback seriously and are committed to resolving your issue as quickly as possible. We are currently reviewing your case and will ensure that we reach out to you directly to address the situation and explore all possible solutions.
Best regards,
OurFriday
Successful purchase, thank you Ourfriday
Wanted to share my experience because I've seen so many mixed reviews online, and eventually I decided to bite the bullet and order (I purchased a phone that had originally been released in 2023).
My order was successful, received the goods in LIKE NEW condition, not a scam or anything like that.
Definitely the cheapest price I could find online for the phone I wanted in "NEW" condition.
The phone had already been updated to Android 15, suggesting of course that it had already been turned on and used, albeit very briefly because there was no evidence of use at all, prestine condition throughout. Battery health is also in Like New condition.
I believe this company is a grey import company. Expect delivery delays. My purchase took over 2 weeks to arrive, so be patient.
9 marca 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Please Do Not Buy From This Company!
Please Do Not Buy From This Company!
Despite numerous e mails, automated replies and promises, the items that I ordered and paid for on 5th February 2025 have not arrived. The 3 x Echo Spot speakers were to be Birthday presents for my three children but were not received in time and still have not been delivered.
I will be issuing a fraudulent claim against Our Friday with my Bank in order to pursue a full refund and I do not trust them to pay the money back and completing a Negative Google feedback review to warn others.
So please do not use this company as I do not think that they actually exit and will only take your money with no goods delivered.
I intend to pursue this company until I receive a full refund.
5 lutego 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this situation has caused you. We understand how disappointing it must be, especially as you were hoping to provide birthday gifts for your children, and we deeply regret that we haven't met your expectations.
We want to make this right for you, so we kindly ask you to reach out directly to our customer support team with your order details. Our goal is to ensure a satisfactory resolution as quickly as possible.
Best regards,
OurFriday
Order cancelled, never refunded
I have ordered a Samsung watch to be dispatched in max 3 days. A day later I got an email saying it will take up to a month to receive the order, and i can cancel if I wish and be refunded. I canceled but I have not received my money back. I got no support but was rudely told the money was refunded and speak to my bank. It has now been nearly a week and my money was not refunded.
Please avoid, this company is a con
6 marca 2025
Opinia niezależna
Odpowiedź od Ourfriday
Sehr geehrte Kundin, sehr geehrter Kunde,
Zunächst möchten wir uns aufrichtig für die Unannehmlichkeiten entschuldigen, die Sie bei Ihrer letzten Bestellung hatten.
Wir prüfen diese Angelegenheit aktiv, um sicherzustellen, dass Ihre Rückerstattung so schnell wie möglich bearbeitet wird. Wir schätzen Ihr Feedback sehr und berücksichtigen Ihre Erfahrungen, um unseren Service zu verbessern. Ihr Vertrauen ist uns wichtig, und wir sind bestrebt, uns in Zukunft weiter zu verbessern.
Falls Sie dies noch nicht getan haben, wenden Sie sich bitte mit Ihren Bestelldaten an unseren Kundenservice, um weitere Unterstützung zu erhalten.
Mit freundlichen Grüßen
OurFriday
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
First ever order with them and it came…
First ever order with them and it came within the 6 day free delivery window and the item was at a great price.
22 lutego 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Having read the previous concerns…
Having read the previous concerns stated on here, after i had ordered the product, I was a little bit paniced. I just want to say that I recieved the smart watch and I'm very happy with the product. Don't be put off by the long lead time, every step of the way i recieved confirmation e-mails of where my watch was and expected delivery, if you want a product delivered the following day go the usual big companies if you don't mind waiting three weeks and save a heap of cash then order through our Friday.
5 marca 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Never again!!!!
I ordered expensive camera, cost nearly 1000 pounds , for my holiday . I am already abroad without camera and my money. This company scams. Be very careful. My tracking number didn’t move over 12 days. I placed order 8/2 with delivery max 10 business days, I will be understanding delay but parcel didn’t not move 2 weeks. The company has not any phone number, they are probably from China, they only respond with the same sort of emails, how they are sorry and all rubbish around, without solution. I wrote them I will be travel and because my parcel late over 1 week as should be delivered and didn’t move by track number I request money back and I am not willing wait anymore numerous week. They again send me create my computer their apologies and nothing. I go open dispute with my credit cards provider and I am sure after this feedback I got again apologies without solution from some automatic reply. After your answer for update the order was cancelled by me not delivered, as you put in your answer. Again not true, that was delivered !!!!
3 marca 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
We sincerely apologize for the frustration and inconvenience you have experienced with your order. We truly understand how important it is to receive your camera on time, especially for your holiday plans, and we regret that this situation has caused such a negative experience.
Upon reviewing our system, it shows that the tracking indicates your order has already been delivered. If you have not received the parcel, we kindly ask that you reach out to our customer service team as soon as possible so we can assist you further in locating your package.
Once again, we sincerely apologize for any inconvenience caused, and we hope we can work together to resolve this promptly.
Best regards,
OurFriday UK
Genuine Seller
I bought a Samsung phone for my wife, and she's very pleased with it. It took a while to arrive, but this is stated on their website, so expectations met. The main thing is, it was an incredible price, so we are both very happy with it. One year warranty, so all good.
20 lutego 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Great customer service
The customer support team were very responsive when I asked about where my order was they helped me out a lot
27 lutego 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Item works perfect at a bargain price
Item works perfect at a bargain price. Would buy from again.
27 lutego 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Perfect
I was worried about delivery as I had read some of the previous comments. However, my BOSE headphones arrived on time, brand new, British packaging. 100% 10 out of 10. Very pleased
27 lutego 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.