The order did not arrive and tracking information was not available. After waiting well after the maximum delivery date I complained and they offered me a different item which I declined. My request... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Found Apple TV box at best price on Ourfriday. Ordered and arrived promptly and efficiently.As described, came with a US/UK adaptor also in case box had an american plug on it. But it didn’t it had a... Zobacz więcej
Reakcja na opinię
Great service here ! I took a chance judging by a lot of the reviews on here. Got Bose quiet comfort headphones at an insane price, a third of what most retailers are selling for. Arrived within a... Zobacz więcej
Reakcja na opinię
I ordered a Sony mobile and got exactly what I ordered. There was some logistics issues as many have reported but communication was good and they do apologise for late delivery. If you want good value... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At OurFriday, we strive to provide our customers with a seamless and safe online shopping experience, offering a diverse range of consumer electronics products.
Dane kontaktowe
Zjednoczone Królestwo
- +44 7525 291733
- www.ourfriday.co.uk
3,6
Średnia
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
SCAM ALERT
I was really worried about purchasing off this website but after seeing the reviews on here I decided to give it a try. I purchased a set of headphones yesterday (24/03) and no surprises, the money was taken but I received no order number or email confirmation. I sent an email within 10 minutes of ordering to ask what’s happened and why I never received any receipt information and I got one email response asking me for more details i.e order number, email address used etc. I told them I don’t have any order numbers which was the problem but that I took a screenshot of the email confirming the order had gone through and I also sent them a screenshot of the payment taken from my account and do you think I’ve heard anything from them since?? I’ve sent 3 emails since then and nothing!!
This was a gift for my son which I need by Sunday and now I have to buy it again!
AVOID THIS COMPANY! I THINK THEY ARE SCAMMING PEOPLE OUT OF MONEY!!!!
Update 26/03: Turns out they’re not a scam, they just don’t send items out. I ended up ordering the product twice because I had to open up a dispute to get a refund for my first order because of the radio silence from the email I raised with them and then I receive an email to say that the second order (this one actually went through) was cancelled because “logistics error combined with unforeseen circumstances that have made it impossible for us to fulfil your order.” I just had a feeling this website was too good to be true when they chopped the price in half. Just avoid guys. I don’t think they actually have anything available. Thankfully I will say, they have refunded me.
24 marca 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
We sincerely apologize for the experience you had with your order, and we completely understand how frustrating it must have been—especially when the purchase was meant to be a gift. Our goal is always to provide a smooth and hassle-free shopping experience, and we regret that we fell short in your case.
We understand that not receiving an immediate order confirmation can be concerning, and we appreciate you reaching out to our team. We always strive to respond to customer inquiries as quickly as possible, and we regret any delay in communication. Additionally, we deeply regret the cancellation of your second order due to unforeseen logistical challenges, and we acknowledge how inconvenient this must have been for you.
That said, we want to reassure you that we are a legitimate company committed to fulfilling every order as promised. While unexpected issues can arise, we always take responsibility and ensure that refunds are processed accordingly. Based on our records, your refund has already been issued. If for any reason you have not received it, please reach out to our customer service team, and we will be happy to assist you further.
We truly appreciate your patience and understanding, and we are always working to improve our processes to prevent situations like this from happening again. Thank you for giving us a chance, and we hope to provide you with a better experience in the future.
Best regards,
Ourfriday UK
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
At first i was a tad dubious excellent…
At first i was a tad dubious excellent prices , but honestly i cant fault the product is as says on the tin , service has been excellent . would certainly recommend .
22 marca 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Not honoring warranty
If the company seems to good to be true is because it probably is. I bought a mouse from them and after it becoming defective I first contacted the supplier. The supplier confirmed the item as defective after some troubleshooting steps, but have told me to reach out to the retailer (ourfriday.co.uk) for RMA. Ourfriday insisted that they perform their own troubleshooting (which I reluctantly followed) and asked for serial number. Throughout the process they were very slow to respond. They also kept saying the serial number is not good even though it was the one on the photos I sent and registered on supplier's website and apps. Eventually they decided not to honor the warranty claim and pointed me back to the supplier. Luckily the supplier sorted it all out, but I will be purchasing from a different retailer next time. The few pounds saved by buying from here are not worth the trouble from my perspective.
13 marca 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
We are truly sorry to hear about the issues you encountered with your purchase, and we sincerely apologize for the frustration this has caused.
We are sorry for the delays and any confusion caused regarding the serial number and troubleshooting steps. Please know that we take your comments seriously and are working hard to improve our processes to ensure a smoother experience for all of our customers moving forward.
Thank you again for your understanding, and we sincerely apologize for any inconvenience caused.
Best regards,
OurFriday UK
Item box arrived damaged
Item box arrived damaged. This is a collector item and has no value in a damaged box.
22 marca 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
We are very sorry to hear that your item arrived with a damaged box, and we completely understand your concern, especially since it is a collector's item. We sincerely apologize for any disappointment this has caused.
As our products are sourced globally, there may sometimes be slight damages to the packaging due to handling by various couriers during transit. However, we want to reassure you that despite any external packaging issues, the item itself has not been sold to anyone before and should be in proper working condition.
We take the quality and functionality of our products very seriously, and each item undergoes thorough inspections before being shipped out to ensure that it meets our high standards.
Thank you for your understanding.
Best regards,
OurFriday UK
Great price but communication could…
Great price but communication could have been better. Overall very happy with the service.
21 marca 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Great price and a very quick service
21 marca 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Brilliant price and delivered in the…
Brilliant price and delivered in the timeframe stated, would definitely use again.
21 marca 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Ourfriday ⭐️⭐️⭐️⭐️⭐️
Found Apple TV box at best price on Ourfriday. Ordered and arrived promptly and efficiently.As described, came with a US/UK adaptor also in case box had an american plug on it. But it didn’t it had a UK plug on it. Apple TV worked perfectly and I am impressed with its functionality,speed,Bluetooth connectivity and the remote’s capabilities of controlling sound bar etc.
21 marca 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
The overall service was good and fast
The overall service was good and fast. The products are genuine.
21 marca 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
The service is excellent
The service is excellent, arrived just in time, for my son's birthday! Thank you!
21 marca 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Surpringly all ok.
Surpringly all ok!! I was apprehensive when ordering from here and it kept me wondering during the delivery period but all was ok!! Took a while for delivery but my lens turned up in the end. Thank you.
21 marca 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
The delivery time was to long
The delivery time was to long. I bought as a present and at checkout it was to be there for the 3rd of March but it didn't arrive until the 5th. I ordered it around 10 days earlier so no reason it couldn't have been delivered on time.
21 marca 2025
Odpowiedź od Ourfriday
Dear Customer,
We sincerely apologize for the delay in your delivery. We understand how important it was for your gift to arrive on time, and we are truly sorry for any inconvenience this may have caused.
At Ourfriday, we strive to provide the best service possible, and we take feedback like yours very seriously. While we always aim to meet our estimated delivery dates, unforeseen delays can sometimes occur. Please know that we are continuously working to improve our processes to ensure timely deliveries in the future.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.
Best regards,
OurFriday UK
Very good price came with in the…
Very good price came with in the specified delivery time what else can I ask for excellent
21 marca 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Do not use Ourfirday they delivered a…
Do not use Ourfirday they delivered a camera and left on my doorstep without sending me any tracking number. They will not refund and there is no number to call them all. Avoid at all costs.
7 marca 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
We are truly sorry to hear about your experience, and we sincerely apologize for any frustration caused.
Unfortunately, we regret to inform you that we currently do not offer a phone support service. However, we do provide tracking updates, which are sent to your email or phone number. According to our system, the order has already been delivered. If you did not receive it, we kindly ask that you reach out to our customer service team, and we will be happy to assist you in resolving this matter as quickly as possible.
Once again, we apologize for any inconvenience, and we appreciate your understanding.
Best regards,
OurFriday UK
Avoid OurFriday. They don't deliver your order. It is a scam
I placed an order on 12/03/2025 and shortly after making the payment, I received a confirmation email stating that my order was confirmed and would be delivered within 6 to 10 working days.
On 15/03/2025, I received another email confirming that the order had been shipped.
Then, on 19/03/2025, I received an email stating that there was a pricing error and that I needed to pay an additional £135, or they would cancel the order.
It took them seven days to report this pricing error, despite me informing them that the order was meant to be a gift and requesting no delays in shipment. I still haven't received my order, and I am not getting any response regarding its status.
A formal contract was established when they accepted my order, sent a confirmation email, and later provided a shipping confirmation.
This morning, I received a reply saying that the conversation has now been "pushed to the helpdesk." I have no idea what that means or where to find it on their website.
Their website states that they provide excellent support (which has not been my experience) and promise customer satisfaction (my experience has been quite the opposite).
12 marca 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
We are truly sorry to hear about the issues you have faced with your order, and we sincerely apologize for the frustration and inconvenience caused. We completely understand your disappointment, especially since the order was intended as a gift, and we deeply regret the delays and lack of communication you’ve experienced.
Regarding the pricing error, we understand how upsetting this must have been, especially after receiving confirmation of your order and shipment. While we strive to prevent such issues, we acknowledge that this situation fell short of the experience we aim to provide. Please know that we are working hard to address the concerns you raised, and your feedback is invaluable in helping us improve our processes and communication going forward.
Best regards,
OurFriday UK
I have ordered an iPad
I have ordered an iPad. A US specification iPad was delivered promptly. Nowhere during the purchase process was is stated that it was a US specification device. I live in UK and the website is a co.uk address. The company responds in the middle of the night to emails so I doubt it has any connection to the UK at all. I wanted a UK specification device.
The company are not following Uk distance selling regulations procedure and are dragging out the returns process with irrelevant requests.
I am now contacting trading standards to try and shut down the website.
I would recommend AVoiding this company
20 marca 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
We are truly sorry to hear about your experience, and we sincerely apologize for any frustration or inconvenience this has caused. We always aim to provide the best service possible, and we regret that this situation has led to disappointment.
As part of our global sourcing strategy, we offer competitive prices by sourcing products from various markets. While the iPad you received may be a US specification, we want to assure you that it is fully functional and compatible for use in the UK, with no performance differences. We do our best to communicate this information clearly on our website, though we understand that there may have been some confusion during your purchase process.
Regarding your concerns about our response times and the return process, we want to emphasize that we take all feedback seriously and are continuously working to improve our customer service. We are committed to resolving any issues promptly and within the bounds of UK distance selling regulations. Please be assured that we are here to support you and will work to ensure a satisfactory resolution.
Best regards,
OurFriday UK
The price was good
The price was good. It's a genuine product, but it's the imported variant.
5 lutego 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
Thank you for your feedback, and we are sorry for any confusion caused. We truly appreciate your understanding.
As part of our global sourcing strategy, we aim to offer competitive prices to our customers. This means that while some of our products may be imported variants rather than UK versions, we can assure you that they are fully functional, compatible, and perform at the same high standards. We make sure to communicate this clearly on our website to provide full transparency.
We value your trust and strive to provide the best products and service possible.
Best regards,
OurFriday UK
Great service.
I have bought two items at different times. Both came within given time frame and both were as described and most importantly, cheaper than anywhere else. Thanks!
13 marca 2025
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Headphone purchase went perfectly
I was a little worried when I saw some bad reviews on here. My experience however has been all good. I saw some headphones that I wanted much cheaper than offered elsewhere. I got a confirmation email when I ordered them. They arrived much sooner than expected (just over a week). Ok so the packaging and instructions are Chinese but the headphones are fine; as good as I expected. I would happily use Ourfriday again.
8 marca 2025
Opinia niezależna
Odpowiedź od Ourfriday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing OurFriday. We look forward to serving you again in the future!
Best regards,
OurFriday
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.