orthomed.ca Recenzje 

Highly disappointed with rigid return policy for unopened items

I ordered a cold therapy item by mistake, realizing immediately upon delivery that it was not a standalone ice pack but an accessory component for a larger system I do not own.
The package is completely sealed and unopened. I reached out to customer service right away to request a return or exchange, but I was flatly told "no returns" due to their strict policy. While I understand safety regulations for health products, it is highly disappointing that OrthoMed makes absolutely no exceptions for a clearly unused, sealed item ordered by genuine mistake.
The customer service felt incredibly rigid, and I am now stuck with an expensive piece of plastic I cannot use. I will not be ordering from this company again.

J’ai eu une très mauvaise expérience avec cette compagnie. Aucun support du service à la clientèle malgré plusieurs messages. Aucune réponse à mes e.mail.
J’ai commandé en ligne un article et j’ai payé les frais de livraison les plus chers pour recevoir mon article avant mon départ en voyage parce que j'en avais vraiment besoin pendant mon vol (assez long). Mais surprise, quand j’ai suivi mon colis avec la compagnie de courrier, la livraison allait se faire 3 jours après la date de livraison prévue. Soit 2 jours après mon départ. J’ai essayé par tous les moyens de communiquer avec Orthomed pendant 48 heures (beaucoup de perte de temps à la veille d’un voyage important) pour leur demander de communique avec la compagnie de courrier afin d'accélérer le processus et recevoir le colis à temps mais sans succès. C’est vraiment frustrant. Maintenant, je suis pris avec un article dont j'avais grandement besoin mais qui ne sert plus à grand chose. J’ai envoyé un dernier message à la compagnie à la fois par e.mail et par téléphone (impossible de parler à quelqu'un en personne) pour demander un retour et un remboursement, je n’ai pas encore obtenu de réponse.
Ne faites pas affaire avec cette compagnie. Comme moi, vous allez le regretter.

I ordered a support shoulder cuff from OrthoMed to treat my newly replaced left shoulder. It came in a plastic bag with a small instruction booklet that was required reading . Upon opening the booklet, my husband and I realized that neither of us could read the instructions, the type was so small! I decided that the effort involved was not worth it, so I emailed them for a refund. Their response was "no refunds for your type of product" even though it had never been taken out of the bag or touched human skin. So frustrating!

Immoral, fraudulent, inefficient, poor customer service, bad in every way. Wish I had paid attention to other reviewers. Orthomed.ca took $350 from my credit card on June 11, 2026 for compression shorts I ordered online. They did not have the items in stock and could not get them from the manufacturer. They knew this when they charged my credit card. Scams and delay tactics followed. Despite my confirmation e-mail, order number and deduction from my credit card, their website had no record. It appeared that my order did not exist. Then, they repeatedly offered substitute products, instead of a refund. After multiple e-mails requesting a refund over several weeks, they agreed to refund the $ taken from my credit card. A month later, there was no refund. I finally turned to my credit card's fraud department to get the help I needed. What a complete waste of time. Save yourself the stress and problems. Shop elsewhere.

I should have Read the reviews here before ordering from OrthoMed. I have places an order with extra shipping fees for fast delivery and after 10 days I haven’t have any news from them, no shipping tracking number and only one email saying it was sent from the US so this is what it takes longer. So disappointed and I don’t recommend ordering from them directly.

Stay away.
1.It is impossible to change or cancel the order, they are NOT reading emails and there are NO humans on the other side of the phone line.
2. They seems to be have nothing on the shelf, simple socks takes a long time to ship, I assume they have to receive it from Amazon first.
3. Aggressively pushing extra "free" service, like a drug dealers.

I ordered a shoulder brace which arrived as promised but it did not fit. If I want to return it I must pay the shipping. They will only replace it, and there isn’t one that will fit me better. Very frustrating! I won’t be ordering from them again and will not be recommending.

⭐☆☆☆☆

Very frustrating company to deal with. Over the last few months, I have repeatedly tried to contact them by phone, often calling a dozen times before anyone answered. In my experience, I only managed to speak to a real person on a couple of occasions.

They are very quick to process your payment and take your credit card information, but once the sale is completed, customer service becomes extremely poor. Shipping is slow, and if you need a refund, prepare yourself for a long and exhausting process. There is very little communication or follow-up, and customers are left chasing the company repeatedly just to get updates.

It is difficult to understand why payments are processed instantly, yet refunds can take several weeks. The staff members I spoke with were polite and seemed overworked, but management appears disconnected from the customer experience.

Based on my experience, I would strongly caution others before dealing with Ortho-Med Canada in Kitchener, Ontario. What should be a simple transaction became unnecessarily stressful and time-consuming.

I purchased a COMPEX FIT 5.0 and the Quads Electrode Pack as a bundle on January 27th, paying in full upfront. They shipped the main unit immediately but kept the electrodes on backorder. I waited over a month (34 days) with absolutely zero proactive communication from OrthoMed regarding the delay. When I finally reached out to ask for an ETA, they had no answers. I eventually had to use their live chat to forcefully demand a cancellation and a refund for the unfulfilled item.

Because they failed to deliver the complete system, my intended bundle was broken, meaning I missed out on better deals from other suppliers. While they did eventually process the refund for the unshipped item after I pressured them, the lack of transparency, poor inventory management, and failure to communicate makes this a company I cannot recommend.

I HAVE PURCHASED WITH THIS COMPANY IN THE PAST. AND ALWAYS QUICK COURTEOUS AND SPEEDY SERVICE. NO HICCUPS.
But
OrthoMed Canada Ltd has declined in service standards from my previous experience a few years ago

Trusted them so much. Paid by e transfer over the phone placed an order. Was told it would ship that day or the next. And was confirmed. Item on website showing 1-2 weeks on order. Was actually in stock.

Paid almost $300….
That was Friday. Come Friday night. Label created. Come Sunday. No movement. Monday. Nothing. Messages are always a different person and no one addresses the issues.

Tuesday tried calling. No one answers. Was finally able to reach someone that said “oh it was on hold cuz your other item is on order” how the hell did we go from it will ship Friday or Monday at the latest. To being not even in stock and now my in stock item is on hold to wait for another item that was falsely assured was in stock. Finally get a reply that gives me a completely different tracking. So much grief could have been avoided. If they communicated their delays or intentions and given me the revised tracking info.

From a customer perspective we only have the info you give us. Issuing a tracking number on Friday which is not the label you used on Tuesday to ship out. Leads to aggravation that could have been avoided.

Also. Apparently phone orders. Don’t get added to your account. So you can’t even see your past purchases. And there’s no “receipt of payment” when paying e transfer. Just the invoice. Which shows the payment method was “e transfer” it’s hard to show to some insurances that it was “paid” and not just INVOICE SENT to buyer. Whole experience super frustrating

While I was at it with this issue I found a site much cheaper. $40-60 cheaper on the same items I ordered. May use them in future

And if this wasn’t enough of a negative experience. Someone from head office was accusing me of slander for the exact post 👆 I spoke the truth. What I experienced. How I felt. All they had to do was apologize. But instead the lady that called me got more and more aggressive and upset and accusing me of trying to make them look bad. If I wanted to make you look bad I wouldn’t have even shopped the second time. I’ve been your customer years ago. You were my first thought when I needed ankle brace this time around. So why would I make it up. I have emails to prove. I asked 3 questions and one gets answered. I replied asking for answers to the remaining 2 questions and it goes unanswered. I reached out again asking same two remaining questions and get one of 2 answered. The most important was. when will I get it.

Autumn’s helpfulness today would have changed the review and comment I made on Facebook. If. This other lady from head office didn’t call me to accuse me of the poor experience that I experienced on a simple order. You could have just said sorry. And ask if I’d been helped. And if I’d be willing to remove it. I would have! Customer service that calls a customer to accuse and upset them. I don’t think that’s good customer service. Regardless of the customer is right or not. And in this case. My frustration is valid. I can prove my emails back and forth where the agents replying never answered the email fully. You’re upset I replied asking again. And getting no actual information. And asking again. If I don’t ask. How can I get the info? Why would a customer not be allowed to ask when they can expect their order. When it’s Thursday and the order was promised to ship Friday or Monday and it doesn’t get shipped until Wednesday and there was no information provided to assure the customer of the status of the order. The tracking number given on Friday wasn’t even the same tracking as the one for Wednesday. So if a customers upset tracking hasn’t updated. Yeah. It didn’t update because they used a new ship label and no one provided the new number for customer to track. Please re look at your responses and how this is perceived by a customer who’s in the dark before accusing them of slander. Nothing slanderous if it’s facts.