Terrible! I ordered over a month ago only to be told via email after several attempts to make contact that my items weren’t in stock and then never heard back or and didn’t give a refund. I’ve emailed... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I've always been impressed with how well Online Smoke securely packages my orders. Ample padding would probably be an understatement as nothing has ever arrived damaged. When an item is sent I've alwa... Zobacz więcej
Ordered products from yoursmoke.com.au (alternate website). Promised discreet shipping and amazing customer service. Was sent in labelled box (menthol cigarette tubes), box was damaged, products missi... Zobacz więcej
Great customer service, fast shipping. Ordered a bong from here, but the ash catcher/bowl was broken on arrival. They sent a replacement piece as soon as they had one available. Only thing that could... Zobacz więcej
Informacje dotyczące firmy
Dane kontaktowe
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Straight Forward Order Took Weeks
Order took 11 days to arrive..broken...then another week for the broken part. Was not wrapped sufficiently so caused this delay. They also needed prompting to send the replacement, telling me it was sent a few days ago, but tracking shows it was picked not long after my email that was asking for the tracking number. I have received several broken items from them over time, but never anything broken from the several other vendors I buy from. Consistently Unprofessional, unorganised, there's just too many vendors out there providing exceptional service nowadays..e.g ordered item from similar vendor Sunday night, and it arrived Tuesday morning, no delays, no out of stocks, no breakages. Unless they have something no one else has, I won't be buying again.
Great service and easy to use
Easy to navigate site and actually called me to suggest an alternate to an item that was no longer available and was absolutely happy with the replacement in my order, packaged so well, delivery was quick, would definitely recommend and use this site again
Scam??
I have placed an order on 22 July and still received no update except payment received confirmation.
02 number is switched off.
Have emailed on 27 July but received no response.
Hopefully not a scam??
The tube filling machine is faulty and…
The tube filling machine is faulty and won.t work correctly. The tobacco filler has stayed out and won.t retract and the machine is trying to work even when there is no tube fitted.
I have sent you an email on 26th July 2024 and received no response and today I have tried to call your 02 number and it doesn't.t connect...it just says call ended.
I am still keen to have one of your machines so I would like to send the faulty one back, but where am I to send it. I would really like a replacement. Thank you.
Easily my first choice for paraphernalia
I've always been impressed with how well Online Smoke securely packages my orders. Ample padding would probably be an understatement as nothing has ever arrived damaged. When an item is sent I've always received it within a week. They're polite and their range is affordable.
Great value for money always on time
sent me the wrong product
I bought over 200 dollars worth of…
I bought over 200 dollars worth of items from them a month ago and paid but I didn't receive an email confirming that I had paid. I sent an email to them and received no reply. I have bought from them before and been happy with their products, but they have stolen from me here.
Phone number displayed on website also doesn't work.
Forgot to post order for 8 days
Forgot to post order for 8 days, forgot an item in order.
Got my tobacco tin good size very…
Got my tobacco tin good size very handy for pocket didnt wait too long for postage
I didn't even receive my damn product
terrible customer service not happy
Prompt service
We had a hiccup with the order
We had a hiccup with the order
But were able to quickly find out about the issue.
Outcome was awesome.
This online smoke shop completely scam…
This online smoke shop completely scam i ordered stuff its cost me 115$ and the shipping cost 45 $ but I didn’t receive anything from 12 of June i try to call and email them no body respond this is new way to scam and take people’s money I'm not gone leave it i will find the way to make them refund my money very soon.
Great customer service
Great customer service, excellent packing for shipping; products as advertised and good quality.
No issues 😁
I've ordered a few things over time and have never had a issue with any items I have ordered that being no broken glass pieces or something being wrong with a bong not being air-tight enough or a cracked cone piece, well packaged and good delivery time thanks again!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.








