Online Car Parts - South Africa Recenzje 

Subject: Concern with Refund for Returned Part

Dear Online Parts Team,

I'm writing to express my frustration with the refund process for a part I purchased in August. After returning the part, I was told by Francesca that I would receive my refund. However, I was then informed that the person handling my refund, Huba, had not completed the paperwork. When I called in September, I was shocked to learn that Huba had left the company in July and the current person, Pamela, had no knowledge of my case.

I'm extremely dissatisfied with the lack of communication and the blame-shifting that occurred. I'm still waiting for my refund and would appreciate it if you could expedite the process.

Please let me know the next steps to resolve this issue.

I have ordered a sump from online car parts, The price was R2403.00 without delivery , I paid for the delivery and sent POP to them. The person did not recognize my POP and wanted to see money in their account first , which puts me again one day late because was on a Friday, and yes, the part was delivered, but it was not the correct one , We returned the part with a sample and I had to wait and suck for information from them, The correct sump was delivered, and in a phone conversation, I was told by Tracy that a refund of R800 is owed to me.
I was then in contact with Accounts Department Pamela, and she promised that within the next few days I would be refunded. This has been a month now.
People do not use this company; there integrity is not waterproof.
The Ceo of This Company is Sonia Naidoo, I Emailed her awaiting response, so we will see if it lives it reputation

Worse company ever. Will send you broken item, will NOT REFUND, Will not take blame. Lied about checking cameras. Blamed courier for magically opening sealed bag, blamed me for not checking the sealed bag when accepting from courier. Laughed when I told them I want my refund.

Stay away, still waiting for my refund 3 months later. You can call everyday, they simply don't care.

Ordered parts from them and it took a month and numerous emails an what's app messages to get the parts. More than halve of the order was no there and I am still trying to get my refund. Worse service ever!

I have been waiting for more than 2 months for a refund. After a two week long ordeal with wrong parts supplied being lied to and being ignored. After the umpteenth time of enquiring about my refund for the last 2 months,I'm being ignored again. Save yourselves time and money a use another company they don't care one bit about customers or their company reputation.

paid on 03/06/2024
Company advertised as having stock, but numerous watsups and calls,
still no response
unfortunately you have to put a star to rate, my rating is no stars
should have read the reviews before ordering
have to get to all their advertising platforms and warn prospective buyers

Should have read the online reviews. The google reviews are even worse! They take your money and you NEVER receive the refund!

"Goods in Despatch Area – Awaiting Shipping Company Collection” since Monday.

Since 13/05/2024 without a car waiting for you guys to fix the issue. Ordered a starter from your website, you sent the wrong starter. Getting sent from one Whatsapp number to another to sort it out. Each representative worse than the previous. Reads messages enquiring about update, but don't even respond.

Was promised Sheldon could get parts from warehouse. I had to pay and part will arrive in one day. The wrong parts arrived and I was told they can't find the part I want and wil do refund. This was 22 April 2024, today I stil battle no refund. R1420.00

Bought a refurbished steering rack for Ford Ranger at R14 999.00 from Online Carparts Randburg on 26 Jan 24. Collect part myself from their site in Randburg. Once the part was installed it became clear that the part was defective. I returned the part by courier at own cost. They then sent me a replacement which I had to pay the courier cost. Same story. Also a defective part. I request a reimbursement. Was told once the part was returned they will reimburst me. Return the part again at own cost via courier. They then offered me another part but logic to say once
bitten twice shy. Today is 7 May 2024 and no refunds. A total of 106 phone calls and 17 E - mails and 5 Online Carparts individuals involved ( including e- mails with their legal department) and still no reimbursment. Only received 3 calls and 1 e-mail from them. A lot of false promises, undertakings to no avail. As soon as one representative lied himself in a corner the next one step in. Then the whole process starts from all over again. Who was the salesman? ( according to them he is not working there anymore). What is the part you ordered? What is the amount involved etc,etc,etc,etc. New promises that he/she will sort the problem. Today 07 May 24 they said they will pay me
R 5 000.00 during the week and the rest at a later stage. Logic that if I agree on this then they've got leverage on me by accepting there offer. Logic to say I will not see the balance of R 9 999.00.

How can a company who claim and promulgate themselfs on a website and message on call on hold to be professional. If this is not fraudrlant then I definetely am a fool. Their reviews on their websites speaks for itself. In the process to get at least 25 customers whom they owe reimbursments involved so that we can get legal advise and push possible criminal charges against Online Carparts. Enough is Enough. Their oddasity,arrogance and ignorance is unbelieveable.

Never in my life have I experienced such a dismal display of disorganization, lies and lack of communication from a company.
I've been back and forth on phone, email and whatsapp for the last 2 months with these people, trying to get a refund for the incorrect part they sent through in February.
Sihle, the manager, and I had a lovely conversation on the phone last week about how incompetent the staff and customer (lack of) service have been through this whole procedure. She assured me that I am not the only one.
While her phone call gave me hope that at least some kind of resolution was on the horizon, I did not receive the update (or refund) I was promised.
Not only has this company's conduct been in violation of the consumer protections act, but there has been absolutely zero acknowledgement or responsibility taken from company management or directors, trying to make things right.
At this stage, like I see in many of the reviews below, the energy and time on the phone I have spent trying to get a response has surpassed the original value of the part ordered.

I order parts last week Tuesday,and a lady told me i must send of payment then she will send my parts that i did is now almost a week later still nothing,now they told me they have not stock the parts i order was on the 2 April 2024

I ordered parts on order RXYJQLAEO last week Tuesday. What stood out for me was that it said that dispatch would be within 1 business day. On Friday, I phoned in to follow up and was told I would be called back after an internal follow-up. Needless to say, I was not called back. Now a week later, the parts that I urgently need is not here and Car Parts Online is ghosting me.

i placed and order for an electric water pump on the 25th.they phoned me 2days later said i must send proof if payment. i did so and since then did not recieve my order. when i phoned them you go threw the normal switchboard procedure till you come out by despatch. however you can hear kids in the background which suggest these people are not at the business workplace as they say. i was told that my order was leaving today and that i would recieve a tracjing number. the ladies name is tracy but since i send proof if payment and you call them they put you threw to different people but the background noise is still the same of kids playing.. so people beware these guys are scammers. they are using the online carparts website to scam people's hard earn money

Beware of OnlineCarParts.co.za: A Nightmare Experience

My recent encounter with OnlineCarParts.co.za has been nothing short of a nightmare. I placed an order for a clutch replacement kit, specifically advertised as a perfect fit for my Mini Cooper 2010 model (A56), for a total of 2645 ZAR. However, what followed was a series of misrepresentations, evasive customer service, and an infuriating runaround.

Firstly, the part that was scheduled to arrive turned out to be a flywheel, not the clutch replacement kit I had ordered. This discrepancy was utterly baffling, given that their website had clearly stated that the part was an exact match for my vehicle. Numerous phone calls were made, and they left me hanging without any assistance. When I finally got through to someone, I was consistently transferred between different representatives, each time having to retell my frustrating story.

To add to the frustration, I received what they claimed was "proof of payment" a week ago, and I immediately became suspicious. Upon consulting the payment platform, Paygate, I discovered that the document wasn't valid. Paygate explained that the refund process should be initiated by the merchant through their Paygate dashboard, not by Paygate themselves.

The situation escalated when I contacted OnlineCarParts today. Instead of receiving an update on my refund status, I was met with the boss, an Indian male, who appeared to have been eavesdropping on the call. He not only failed to provide the information I sought but also responded with disrespect and threats.

Throughout this ordeal, I realized that I might have been dealing with a scam operation, as I never received the part I ordered, and the refund process seemed dubious. At this point, I fear that I won't get my money back.

I strongly advise potential customers to steer clear of OnlineCarParts.co.za, as they exhibit fraudulent behavior and have a complete disregard for customer satisfaction. I will be pursuing legal action to prevent them from preying on unsuspecting individuals in the future. Don't waste your time and money on these dishonest individuals. Stay away from OnlineCarParts.co.za. In my unfortunate experience with OnlineCarParts.co.za, it has become increasingly evident that they operate like a well-orchestrated scam. Their blatant misrepresentation of products, evasive customer service practices, and unfulfilled promises paint a picture of a company that has no intention of delivering on their commitments or providing honest services. The threatening and disrespectful behavior I encountered from their boss only underscores the fact that they are not just unreliable but also unscrupulous in their dealings. It's crucial to spread the word about these scammers to protect potential victims and hold such unscrupulous businesses accountable for their unethical practices. Be wary of OnlineCarParts.co.za, and be vigilant when dealing with online retailers to avoid falling into the same trap I did. Misrepresentation of Products: The fact that you ordered a clutch replacement kit and received a flywheel instead is a clear case of misrepresentation. Scammers often lure customers in with attractive product listings but deliver something entirely different, hoping that customers won't notice the switch or won't go through the trouble of demanding a refund.
Evasive Customer Service: Genuine businesses have a commitment to resolving customer issues promptly and professionally. When you experienced difficulty reaching customer service, constant transfers between representatives, and unhelpful responses, it raises suspicions. Scammers often employ such tactics to frustrate customers and deter them from pursuing refunds or complaints.
Invalid "Proof of Payment": The "proof of payment" you received that turned out to be invalid is a common tactic used by scammers. They may send documents that appear official to give the illusion that a refund is in process, even when it's not. This is an attempt to buy time and keep the customer's money.
Threats and Disrespect: The boss's response with threats and disrespect is completely unprofessional and potentially illegal. Legitimate businesses should address customer concerns with respect and professionalism. Threatening behavior is a strong indicator of an unethical operation.

Nkosi gave me excellent customer service, with smiles and jokes even though the store was about to close. I had come to collect a radiator. He lifted it himself to my car outside. Keep up the good work Online car parts

I just wanted to thank the management of Online Car Parts for taking time to locate me for my wallet which l had left on their counter. They managed getting hold of me as l had left my details with them after i had ordered jumper cables from them. Luckily my wallet was left in the hands of good samaritans, found it, and nothing is missing. THANKS AGAIN

I live in KZN and tracked down ignition coils for my Audi A4 B7 which were sold at unbelievable low price of R594 at online car parts store on their website. Theo gave excellent customer service, in that he arranged to have it delivered to my place and surely I received it. Wonderful service, much appreciated.