Terrible. Slow delivery, poor communication, the 'chat' function just tells you to email admin when asked the simplest of questions. Not a company I'd consider using again. Very disappointing.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I followed up as had ordered but not received - The team apologised and then sorted the order within a couple of days. The product is good quality and as described.
Reakcja na opinię
First class, from instalation to setting up devices. After care support has been exceptional. Having had it installed on behalf of my aging parents oneline has gone up and beyaond to be helpfull.... Zobacz więcej
Reakcja na opinię
Looking for 2 way radio set for a catering environment - what a minefield!!! Spoke to Sean in Tech Support who literally could not have been more helpful. He explained the various options is clear E... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Onedirect
Napisane przez firmę
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Napisane przez firmę
Dane kontaktowe
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4,2
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 92% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
This is one of the nightmare company’s
This is one of the nightmare company’s
they will take your money and they not interested to send goods
I place the order ( £730 ) on 29/07/25 and 26/08/25 I`m still waiting
when I place the order they assured me is in stock and delivery will be made 5-7 days max
No communication whatsoever
BAD BAD BAD
25 sierpnia 2025
Opinia niezależna
Odpowiedź od Onedirect
Hi Sly,
We're very sorry to hear about your experience and truly understand your frustration.
This is certainly not the level of service we aim to provide. Please accept our sincere apologies for the delay and lack of communication.
We can see that the refund was processed accordingly, and we hope this helps to resolve the situation.
Thank you for bringing this to our attention.
Kind regards,
The Onedirect Team
Odpowiedź od Onedirect
Hi Peter,
Thanks for your great feedback.
It's fantastic to hear about your positive experience with Onedirect.co.uk.
We're thrilled that our delivery speed and service quality met your expectations. Our team works hard to ensure timely shipments and reliable support for all our customers, and we appreciate you recognising these efforts.
We look forward to welcoming you back.
All the best,
The Onedirect Team
Had in stock what was needed
12 sierpnia 2025
Odpowiedź od Onedirect
Hi Ian,
Thank you for your positive feedback.
We're delighted to hear you found what you needed in our inventory.
Maintaining reliable stock levels is something we prioritize to ensure customers like you can always get telecoms equipment quickly. Our team works hard to keep essential items available with same-day dispatch for orders placed before noon.
We hope that we have the pleasure of seeing you back in the future.
Kind regards,
The Onedirect Team
We ordered a stand for a 55" monitor
We ordered a stand for a 55" monitor. When it had not arrived after two weeks I called sales. They sent an email to accounts and copied me in. After another two days I email back to ask what was happening. I received a reply. DHL had tried to deliver our stand but could not find us - DHL deliver to us twice a week, at least!
Another was sent and has now arrived. I have no problem with the product - customer service however is seriously lacking.
Ordered 31/7/2025 received 18/8/2025
31 lipca 2025
Odpowiedź od Onedirect
Hi Andrew,
We’re very sorry to hear about the delays and the poor communication you experienced. This is not the standard we strive for, and we completely understand your disappointment.
We’re glad the stand has now arrived safely and that you’re happy with the product, but we’ll make sure to learn from this situation to provide a smoother service in the future.
Thank you for your honest feedback, it really helps us improve.
Kind regards,
The Onedirect Team
great product
1 sierpnia 2025
Odpowiedź od Onedirect
Hi Nilesh,
Thanks for your great feedback.
We're thrilled you found our product offerings to your satisfaction.
We hope you had the opportunity to benefit from our free shipping over £150 during your purchasing experience.
We hope to see you again soon.
Take care,
The Onedirect Team
Odpowiedź od Onedirect
Hi Michael,
Thanks for your great feedback.
We're delighted our team members made such a positive impression.
We hope you enjoyed exploring our free shipping service available for orders over £150, making quality telecoms equipment more accessible than ever.
We are here for you when you need us next.
Kind regards,
The Onedirect Team
Odpowiedź od Onedirect
Hi Sarah,
Thank you for your feedback.
We're thrilled to hear you had a positive experience with Onedirect.co.uk.
We take pride in offering reliable telecom equipment and ensuring swift delivery to enhance your operations. Our commitment to fast, efficient service is something we consistently strive to maintain, especially with our free delivery options for qualifying orders.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Odpowiedź od Onedirect
Hi Adrian,
Thanks for your great feedback.
It’s wonderful to hear about your positive experience with Onedirect.co.uk.
We’re thrilled you appreciated both our product quality and service standards. Our team works diligently to maintain high-quality telecom equipment while ensuring fast, reliable shipping across the UK. Knowing customers like you value these efforts motivates us to keep raising the bar.
We hope to see you again soon.
Take care,
The Onedirect Team
Odpowiedź od Onedirect
Hi Peter,
Thanks for your great feedback.
We are glad to know your visit was pleasant and that our team had such an impact on your experience.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Twin pack of Motorola xt420's
Twin pack of Motorola xt420's. Quality radio's, great service & price. Fast delivery. Top seller!
21 lipca 2025
Odpowiedź od Onedirect
Hi William,
Many thanks for your positive feedback.
It's fantastic that you had such a great experience with your order.
We're delighted our team could provide quality equipment at competitive prices while maintaining swift dispatch times. Our logistics partners work hard to ensure prompt deliveries and we're glad this met your expectations.
We hope to see you again soon.
Take care,
The Onedirect Team
Ordered a month ago and still no news..
Ordered my goods a month ago and still not received. Contacted customer services 3 times now and still no update on where my goods are. Poor communication and service
30 czerwca 2025
Odpowiedź od Onedirect
Hi Ollie,
We’re very sorry for the poor experience and the lack of communication you had to go through. Unfortunately, your original order was coming from our supplier and we weren’t receiving timely updates from them, which caused the delay.
To resolve this, we placed a replacement order which was shipped and successfully delivered. We sincerely apologize for the inconvenience this situation caused and thank you for your patience while we worked to get this sorted for you.
Kind regards,
The Onedirect Team
Scratches on plastic casing
Scratches on plastic casing, contacted to inform but no response
18 lipca 2025
Odpowiedź od Onedirect
Hi Angela,
Thank you for your review.
We are truly sorry for the situation and that you received the product in this condition. We tried to reach you by phone but were unable to get through. We couldn’t find any email or return request from you in our system. Please contact us at contact@onedirect.co.uk so we can assist you directly.
Kind regards,
The Onedirect Team.
Speedy and efficient delivery
Speedy and efficient delivery. Also, lovely person I spoke to on the phone about my delivery.
10 lipca 2025
Odpowiedź od Onedirect
Dear Guest,
Thank you for your feedback.
We are delighted to hear about your experience with our services.
It's wonderful that you appreciated both our swift delivery process and the quality of assistance provided during your phone consultation. Our team takes pride in maintaining efficient dispatch times while ensuring every customer interaction reflects our commitment to thoughtful service.
We look forward to having you drop in again in the future.
Best wishes,
The Onedirect Team
Odpowiedź od Onedirect
Hi Matthew,
Thank you for taking the time to share your feedback.
It's fantastic to hear about your positive experience with Onedirect.
We're particularly pleased you highlighted both our speedy delivery and competitive pricing. Ensuring fast order fulfillment and great value remains a key priority for our team as we serve businesses across the UK.
We hope to support your telecoms needs again soon.
Kind regards,
The Onedirect Team
Odpowiedź od Onedirect
Hi Ed,
Thank you for your review.
We're delighted to hear you appreciated our efficient service and competitive pricing. Providing swift delivery options and value for money remains a priority in serving our customers.
We look forward to serving you again.
Best wishes,
The Onedirect Team
Odpowiedź od Onedirect
Hi Catherine,
Thank you for your feedback on your experience with us.
We're delighted to hear about your positive experience with Onedirect.co.uk.
It's rewarding to know our team provided prompt assistance and straightforward solutions during your order process. We take pride in maintaining efficient service while keeping interactions simple and stress-free for our customers.
We look forward to serving you again.
Best wishes,
The Onedirect Team
Odpowiedź od Onedirect
Hi Barry,
Thank you for your feedback.
It’s wonderful to hear that your experience with us was so positive.
We’re delighted our efficient delivery met your expectations and that you found our pricing competitive. Providing reliable service and value remains our priority for all customers.
We hope to have the opportunity to serve you again.
Best regards,
The Onedirect Team
Hugely recommended
Great service, product shipped on time and arrived in mint condition.
18 czerwca 2025
Odpowiedź od Onedirect
Dear Michael,
Thank you for taking the time to share your feedback with us.
We're delighted to hear about your positive experience with Onedirect.co.uk.
It's rewarding to know our service met your expectations and that your order arrived promptly while maintaining its pristine quality. Our team takes particular care in packaging and coordinating with reliable delivery partners to ensure items reach customers in perfect condition.
We look forward to serving your future telecom needs.
Best regards,
The Onedirect Team
Almost perfect...
The website was easy to navigate and the items ordered arrived on time.
There was good information supplied on the website.
Overall, I made two repeat orders.
I deducted one star, as there was no information supplied about delivery, so the items turned up each time unannounced when I could have been out.
25 czerwca 2025
Odpowiedź od Onedirect
Hi David,
Thank you for sharing your experience with Onedirect.
We're pleased to hear you found our website straightforward to use and the product information helpful. Ensuring clear presentation of our telecoms equipment range remains a priority for our team.
While we aim to provide complete service transparency, we acknowledge standard delivery timelines of 4-5 business days could benefit from clearer pre-delivery notifications. Our customer service team is always available to provide tracking updates upon request.
Nevertheless, we appreciate your continued trust through multiple orders. Our free shipping over £150 and fuss-free returns aim to maintain this reliability for all our business customers.
We look forward to supporting your future telecoms needs.
Best regards,
The Onedirect Team
Great service and competitively priced…
Great service and competitively priced products. Sean went out of his way to confirm a couple of technical questions I had regarding my purchase. Very knowledgable and prompt dispatch. Highly recommended.
24 czerwca 2025
Odpowiedź od Onedirect
Hi Rob,
Thank you for sharing your positive experience with Onedirect.
It's rewarding to hear you valued our efficient service and competitive pricing.
We also appreciate your recognition of Sean's technical expertise in addressing your queries, and we're particularly pleased our dispatch team met your timing expectations. Ensuring clarity and promptness remains central to our customer commitment.
We look forward to your future orders.
Best regards,
The Onedirect Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.