Terrible. Slow delivery, poor communication, the 'chat' function just tells you to email admin when asked the simplest of questions. Not a company I'd consider using again. Very disappointing.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I followed up as had ordered but not received - The team apologised and then sorted the order within a couple of days. The product is good quality and as described.
Reakcja na opinię
First class, from instalation to setting up devices. After care support has been exceptional. Having had it installed on behalf of my aging parents oneline has gone up and beyaond to be helpfull.... Zobacz więcej
Reakcja na opinię
Looking for 2 way radio set for a catering environment - what a minefield!!! Spoke to Sean in Tech Support who literally could not have been more helpful. He explained the various options is clear E... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Onedirect
Napisane przez firmę
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Napisane przez firmę
Dane kontaktowe
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4,2
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 78% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Terrible
Terrible. Slow delivery, poor communication, the 'chat' function just tells you to email admin when asked the simplest of questions.
Not a company I'd consider using again.
Very disappointing.
22 września 2026
Had to chase
I followed up as had ordered but not received - The team apologised and then sorted the order within a couple of days. The product is good quality and as described.
16 września 2026
Odpowiedź od Onedirect
Hi Jamie,
It is a pleasure to receive such positive feedback.
We are delighted that you found the product to be of good quality and exactly as described.
We are truly sorry that your order did not arrive as promptly as it should have. Our standard delivery takes up to 5 working days, and we regret the delay you experienced. Nonetheless, it is great to hear that our team was able to step in and get everything sorted for you.
Finally, we value your kind words about the way our colleagues handled your follow-up and resolved the situation swiftly.
We hope you will return for any needs you may have in the future.
Kind regards,
The Onedirect Team
Mis-sold
Bought radios advertised for long range. Our restaurant is a large open space. They did not work. We tested more than one set to be sure.
Wesley Bone the sales team manager then treated us like the problem. He blamed our building, our testing, how long we’d had them, and the state of the earpieces after they’d been sitting with the company. No real help. Just a refusal and an offer to sell us something else.
Return started in August. The delay was theirs.
Would not buy from them again.
***AFTER THEY RESPONDED BELOW***
imagine saying their is earwax on all 6 of the others devices, what a load of nonesense, like as if we would have packed 6 devices with earwax back in. Like be realistic, nobody is that dumb. You just didnt have another option to send us and didnt want to refund me my money so decided to come up with all sorts, as I mentioned, plenty of bad reviews for a reason here...
15 września 2026
Opinia niezależna
Odpowiedź od Onedirect
Hi Romano,
We’re sorry to hear that the radios did not meet your requirements. We did our best to assist with your return and understand that the products were not suitable for your particular environment.
However, the returned radios and earpieces were received in a condition that did not meet our hygiene requirements for a return. In particular, the earpieces showed visible earwax contamination. We provided photographs of the condition of the returned items by email so that this could be clearly seen.
We also agreed to accept two of the units that were returned in new and unused condition and shipped the rest units back to you.
Our decision was based on the condition in which the products were returned and our hygiene requirements, rather than an unwillingness to assist.
We appreciate that this may not have been the outcome you were hoping for, but we believe we made every reasonable effort to assist, including accepting the two units that were returned in new condition.
We’re sorry that this experience has left you dissatisfied.
Kind regards,
The Onedirect Team
Fast Refund and Great Communication
Despite my item having been discontinued, Onedirect were extremely quick to let me know, apologise and process my refund. Absolutely amazing service overall and great communications.
4 września 2026
Odpowiedź od Onedirect
Hi Jo,
It was a pleasure to receive your excellent review.
We are delighted that our team kept you well informed and handled your refund so swiftly.
It means a lot to us that you appreciated our communication and the way we managed your order. We always aim to resolve situations like yours with speed and care.
Please stop by again any time.
Best wishes,
The Onedirect Team
Service from one direct
The telephone service with Mary was helpful. But gaining access to help was difficult, hence four instead of five stars
2 września 2026
Odpowiedź od Onedirect
Hi,
Thank you for taking the time to share your review with us.
We are delighted that Mary provided you with helpful support during your call.
However, we are sorry that accessing our assistance was challenging for you. We want our customers to reach our team easily and we have noted your feedback for review.
Finally, we appreciate your positive feedback and are pleased that your overall experience was satisfactory.
We look forward to welcoming you back in the future.
All the best,
The Onedirect Team
Either online or through the account…
Either online or through the account manager the process was smooth.
12 sierpnia 2026
Odpowiedź od Onedirect
Hi Faruk,
Thank you for your great review.
We are delighted that you found both our website and account manager service efficient and seamless. It is wonderful to know that we provided you with multiple convenient ways to complete your order.
Your feedback about our streamlined approach means a great deal to our team.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
First class
First class, from instalation to setting up devices.
After care support has been exceptional.
Having had it installed on behalf of my aging parents oneline has gone up and beyaond to be helpfull.
Thank you 🙏
5 sierpnia 2026
Odpowiedź od Onedirect
Hi Jonathan,
Thank you for your great review!
We are delighted that you found our setup process smooth and convenient for your parents. It is wonderful that our team was able to provide the helpful support needed during the configuration.
Your appreciation for our after care service means a lot to us, and we are pleased our staff went the extra mile to assist your family.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Excellent service!
18 sierpnia 2026
Odpowiedź od Onedirect
Hi Gary,
Thanks for your great review.
We are pleased that you found our service helpful and easy from start to finish.
Our team appreciates hearing that everything met your expectations.
We look forward to seeing you again
With renewed thanks,
The Onedirect Team
Always great reliable service and fast…
Always great reliable service and fast delivery!
24 lipca 2026
Odpowiedź od Onedirect
Hi Dean,
Thank you for your great review.
We are delighted that you found our service dependable and appreciated the swift delivery. Your confidence in our telecoms equipment and customer service means a lot to us.
It is also wonderful that our efficient shipping process met your expectations.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
great speed,product and kept in the know
31 lipca 2026
Odpowiedź od Onedirect
Hi Nathan,
Thanks for your great review!
It's fantastic to know your experience with us was so positive.
We’re delighted our team could deliver your order promptly and that the product met your expectations. Clear communication is a priority for us, so we’re thrilled you felt informed throughout the process.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Misinformation of items in stock
Tried ordering a handset that was showing as 'in stock'. Shortly after placing the order I was advised that the item was not available. Refund takes a week to process. After a few weeks, I saw that the item was showing as i'in stock' again, so I ordered it and the same thing happened again!
10 czerwca 2026
Opinia niezależna
Odpowiedź od Onedirect
Hi,
Thanks for taking the time to share your feedback with us.
We sincerely apologise for your experience. Our systems are designed to update stock availability in real time, and we're investigating why this didn't occur as intended during both of your purchase attempts.
Please know that our customer service team remains available to discuss any unresolved matters directly.
We hope to see you again.
Kind regards,
The Onedirect Team
Very disappointed
Very disappointed. Sent a faulty item. Sent it back as per their returns procedure. Have proof of postage but they deny receiving the item back. They are refusing to refund. Would not use again.
28 lipca 2026
Opinia niezależna
Odpowiedź od Onedirect
Hi Leah,
We’re really sorry to hear you were disappointed, and we completely understand how frustrating this situation must have been.
We’d just like to clarify that we never refused your refund. As the returned item had not reached us, we asked for the tracking information so we could look into what had happened with the return.
As we’ve now clarified by email, it seems there was simply a misunderstanding. Even though we haven’t received the tracking information, we’ve gone ahead and processed your full refund as a gesture of goodwill.
Kind regards,
The Onedirect Team
Great Customer Service
When there was an issue with goods sold through One Direct, they were very quick to respond and deliver a satisfactory outcome. Thanks.
14 lipca 2026
Odpowiedź od Onedirect
Hi Philip,
Thank you for taking the time to provide us with your feedback.
We are thrilled to hear about your experience. Knowing our team could assist you effectively means a lot. We take pride in resolving any concerns promptly and ensuring your needs are met.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Stay Away Wont Refund Your Money!
I returned a product to purchase a better model instead and returned the product exactly how it was instructed, contacted multiple times and was given the excuse its sent to refund team, admin, warehouse team has some “delay”
The item was returned 4 weeks ago so unless the warehouse is operated by a single bed bound individual not sure how its taking more than 4 weeks to refund almost £5000.
16 kwietnia 2026
Odpowiedź od Onedirect
Hi Dillan,
We are truly sorry for the frustration and inconvenience this situation has caused.
We completely understand your concerns regarding the delay, particularly given the value of the order and the length of time you had already been waiting. As previously explained by our team, our warehouse has recently experienced significant delays in processing returns, as they handle not only UK returns but also returns from several other European countries. Unfortunately, this impacted the processing time of your case.
We can confirm that your refund was successfully processed on 20/05/26.
We sincerely apologise for the extended delay and genuinely appreciate your patience and understanding throughout this matter. Should you require any further assistance, please do not hesitate to contact us directly.
Kind regards,
The Onedirect Team
Product was delivered as promised
Product was delivered as promised. However they will charge you the equivalent of overnight delivery for regular postal delivery,
In addition if you aren't careful, they will covertly charge your for coverage of your purchase. By automatically selecting the option after a short delay.
26 marca 2026
Opinia niezależna
Odpowiedź od Onedirect
Hi Gary,
Thank you for providing us with your feedback.
We are glad your purchase arrived promptly as promised.
However, we regret any confusion regarding charges. Our checkout process clearly displays all delivery options and associated fees before final confirmation. Optional protection plans are also presented as unselected choices requiring active customer approval during checkout.
We hope to see you again in the future.
Kind regards,
The Onedirect Team
Has suddenly started spamming me with…
Has suddenly started spamming me with silent phone calls from Glasgow and Edinburgh numbers.
Never heard of them.
------------
Edit after their reply:
I am not stupid, I called the numbers back and they were YOU.
6 maja 2026
Opinia niezależna
Odpowiedź od Onedirect
Hi Stuart,
We’re sorry to hear about this and understand how frustrating it must be to receive these calls.
We’d be happy to look into it further. If you can share the numbers you received the calls from, together with the approximate dates and times, we can investigate whether they are connected to our systems and try to understand what happened.
We’ll make sure this is looked into with our team so that, if there is an issue on our side, it can be addressed and prevented from happening again.
Kind regards,
The Onedirect Team
Odpowiedź od Onedirect
Hi Paul,
Thank you for taking the time to provide your feedback.
We're sorry for a misunderstanding that occurred, but pleased our team handled your refund request swiftly.
We hope that we have the pleasure of seeing you back in the future.
Kind regards,
The Onedirect Team
Zero Stars if I could
If there was an option to choose zero stars, I would have done so.
I ordered a product on the 8th of April 2026 and received it within five days. It was not suitable so I returned it by Royal Mail on 17th April and it was delivered back on the 20th of April.
I have since sent five emails to Francisco Vaquer who keeps replying with the same generic email saying it takes up to 2 weeks to deal with a return and refund. They have confirmed they have received the item but still no refund. I have paid for this on pay in 3 and my next payment due on the 8th May……
DO NOT USE THIS COMPANY…. THEY FOB YOU OFF AND DON’T REFUND…..
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Onedirect
Hi Rachel,
We are very sorry to hear about your experience and the frustration caused during the return and refund process.
We have reviewed your case and can confirm that the issue has now been resolved. We appreciate you taking the time to share your feedback, as it helps us identify areas where we can improve our service and communication with customers.
Kind regards,
The Onedirect Team
Great experience
Great experience, it was quick and easy. The VOIP phone and base unit arrived on time. It was a good competitive price and it works fine.
24 kwietnia 2026
Odpowiedź od Onedirect
Hi Mary-Ann,
Thank you for sharing your experience with us.
It is wonderful that you had such a brilliant experience with Onedirect.co.uk.
We are delighted that you found our ordering process quick and simple. It is fantastic that your VOIP phone and base unit arrived punctually and that you were pleased with our competitive pricing. We are thrilled that the equipment is working perfectly for your needs.
We hope that you will return for anything you might need in the future.
All the best,
The Onedirect Team
Great communication throughout and…
Great communication throughout and prompt delivery
11 kwietnia 2026
Odpowiedź od Onedirect
Hi,
Thank you for your kind comments.
It’s wonderful to know you had such a seamless experience with us.
We’re thrilled you appreciated our team’s communication and the speed of your delivery. Ensuring timely service is something we always strive for and we’re glad it contributed positively to your order process.
We look forward to welcoming you back and are here for anything you might need.
Best wishes,
The Onedirect Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.