Ollie Quinn UK Recenzje 

308
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The quality of your frames is great there's absolutely no complaints after wearing them for a while they remain in perfect condition the online customer services great very effective very quick. I gue... Zobacz więcej

Oceniono na 5 z 5

Easy to order from very professional website. Brilliant to get access to such high quality migraine glasses from UK rather than having to buy direct from USA. Arrived today in perfect condition. Quali... Zobacz więcej

Oceniono na 5 z 5

Great glasses, quick delivery and really friendly and helpful staff. I've been buying glasses from Ollie Quinn for many years and always had a great experience. Would highly recommend!

Oceniono na 1 z 5

I had an eye test at the Richmond branch. There’s a sign outside advertising “free eye tests,” which I thought was good - I assumed there was no obligation to buy glasses there. I then took a loo... Zobacz więcej

Informacje dotyczące firmy

  1. Optyk
  2. Hurtownia okularów
  3. Optometrysta
  4. Sklep z okularami przeciwsłonecznymi

Napisane przez firmę

Buy men's or women's glasses and sunglasses with prescription online from our London opticians. Free UK shipping available or collect from your local boutique.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

308 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(308)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Love my sunnies

Love my glasses- great communication throughout transaction- plus a tote bag! What's not to like !

5 czerwca 2024
Oceniono na 5 z 5

Avulux glasses

I love my glasses (Avulux) very light weight and so far liking the migraine light shield. Also like the shopping bag free gift. Thank you ☺️

31 maja 2024
Oceniono na 5 z 5

Once again Ollie Quinn has been superb

Once again Ollie Quinn has been superb! I emailed them having broken my beloved previous frames. They got back to me so quickly to let me know that those particular frames were no longer available but went above and beyond with a list of the most similar frames. All were great suggestions but I opted for one of them based purely on the advice and the picture of the frames. I no longer live near any of their branches but I went ahead and ordered. My new glasses arrived in a week and I am delighted with them! I really don't think I would have trusted any other company to buy glasses without trying them on but I did and they smashed it!

16 maja 2024
Oceniono na 5 z 5

Love these glasses

Love these glasses! They fit perfectly! I tried the frame on in the local shop and ordered online, it was so easy and seamless!
Fast turn around and loved the tote bag I got sent as a gift too!

16 kwietnia 2024
Oceniono na 2 z 5

Disappointing Service for Prescription Sunglasses Order

I placed an order for prescription sunglasses on April 5th, with an assurance that they would be ready within 7 days. However, I recently received an email stating that there will be a further delay of another week. Considering that my prescription is standard and the sunglasses are priced at around £225, this level of service is highly disappointing. Overall, my experience has been far from satisfactory.

15 kwietnia 2024
Opinia niezależna
Logo Ollie Quinn UK

Odpowiedź od Ollie Quinn UK

Hi Lorraine,

Thanks for your feedback, it is always helpful so we can constantly improve.

We are very sorry you were given incorrect lead times at the time of sale and about the delay to your glasses orders.

Our lead times have always been and remain 7 - 10 working days for all prescription orders unless they have to be remade at our lab at the quality assurance stage.

We sincerely apologize that you were incorrectly informed about these at the point of sale. I have been told your glasses have arrived in Spitalfields today and the manager should be in touch regarding your order.

Please let me know at andy@olliequinn.com if you have any questions or comments at all.

Kind regards,
Andy

Oceniono na 5 z 5

Brilliant product and service.

Brilliant product and easy to buy with confidence online. Very acceptable build time and delivery with prescription lenses. Excellent customer service desk via email.
(Keep the pricing as keen as possible Ollie Quinn.)

8 kwietnia 2024
Oceniono na 1 z 5

Hidden Costs with Reglazing Service

Purchased a lovely pair of Ollie Quinn prescription sunglasses last June. The sunglasses originally cost £125 plus another extra £70 for the prescription lenses.

However, as my prescription changed I found myself having to reglaze the sunglasses. I was surprised to find the reglazing service was priced at £145! The Ollie Quinn website states that replacement lenses costs £95.

The sunglasses are lovely (although, sadly, i can no longer wear them). The hidden costs and lack of transparency and clear information quite frustrating really.

7 marca 2024
Opinia niezależna
Logo Ollie Quinn UK

Odpowiedź od Ollie Quinn UK

Hi Maria,

Thanks for your feedback here, as it is always helpful so we can constantly improve.

I can see that the information on the website is misleading, and we have now updated the page to reflect that the price is "from £95" rather than just £95. We are very sorry for the inconvenience caused by this issue, and appreciate it must have been very frustrating.

Our reglaze price is achieved by taking £50 off a glasses order for the frame you already own. Unfortunately we couldn't provide a standard reglaze price as some lenses are much more expensive than others.

Thanks again for your feedback, as it has enabled us to be clearer around our reglaze price. Please get in touch with me at andy@olliequinn.com if you have any questions at all.

Kind regards,
Team OQ

Oceniono na 1 z 5

Bad quality frames

Bad quality frames. It snapped at the bridge randomly whilst I was wearing them after about a year of wear. All the frames I’ve had previously have lasted a few years

28 lutego 2024
Opinia niezależna
Oceniono na 1 z 5

Give up wasting my money

Give up wasting my money. I have am now on my third pair of Dominic frames that have just broken - yet again! The hinges are not fit for purpose. In the 30yrs of wearing glasses I have never once broken the arm off a pair of glasses, except when it comes to this pair! Refuse to spend another £75 replacing frames when they refuse to acknowledge their product is poor quality. Save your money and buy a more established eye brand!

5 lutego 2024
Opinia niezależna
Oceniono na 2 z 5

Unclear advice

Great frames, however I was encouraged to buy two different glasses (as I have a long sighted AND short sighted prescription)… having tried to switch between glasses, when I finally called back to ask to switch to varifocals, I was told that the frames I had chosen were unsuitable, so I should buy a 3rd pair! Had I been told at the time that if wearing the long view glasses for driving, I wouldn’t be able to see the dashboard, I would have reconsidered, but this was not made clear. Shame, as otherwise lovely choice of frames.

13 sierpnia 2023
Oceniono na 1 z 5

I don’t really know where to start with…

I don’t really know where to start with this one. I first used Ollie Quinn back in 2016(?) I think. I’ve had several pairs of glasses since. I was a happy repeat customer. Now I find myself in the position of questioning if I’ll ever return. My recent experience has been so terrible undermining all the trust I once had in this brand. In a nutshell (there was so much wrong with the whole customer journey) eye test with a completely wrong prescription such that I could not see out of them when they arrived, wrong frames delivered etc. All the corrections have been at my expense in time and cost. I had to pay for a second eye test with another optician to get the right prescription to be then fulfilled. Only Rory on the end of the email had a great manner (thank you Rory). The lack of empathy from the further contact was astonishing. Hoping I actually get the correct glasses at some point - as of now they have not arrived.

12 grudnia 2023
Opinia niezależna
Oceniono na 2 z 5

Inconsistent

I initially tried to visit the Canary Wharf store for an eye test just before Christmas. Slightly late, I was stressed and concerned about missing the test. The staff did little to help and was at the point where it felt sarcastic.

I then had to re-arrange, this time at the Spitalfields store. The staff there were a lot friendlier and it was a much more enjoyable experience. However, I then had to wait over 2 weeks to have my results simply e-mailed to me, having chased them.

17 grudnia 2023
Opinia niezależna
Logo Ollie Quinn UK

Odpowiedź od Ollie Quinn UK

Hi there,

I'm very sorry to hear about the substandard service you received at Canary Wharf and the delay to your order - feedback like this is very important to us and always useful as we constantly strive to improve our services.

I have raised your review with the regional manager who will be looking into it. I have also just requested your order information via Trustpilot so we can investigate and get in contact, if you could respond with that so we can do this that would great.

Apologies again, and thanks for your patience and understanding regarding this.

Kind regards,
Andy

Oceniono na 5 z 5

They survived a mosh pit. Scenes.

Now you may look at these glasses and think hm they’re plastic so maybe not be great quality. Let me tell you, I’ve had my Miller frame for about 5 years now and last week someone took them off my face at a gig & threw them into a mosh pit. I waited til everyone had cleared to find them and i still can’t believe it but … they were intact. Naturally the lens is scratched & the wing had to be bent back in place, but i’m still able to wear them. Unbelievable. Anything less than 5 stars would be unjust.

Of course buying my next pair from OQ ahead of the next mosh pit.

23 grudnia 2023
Opinia niezależna

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