Olivastu Recenzje 

366
Wynik TrustScore: 4 na 5

3,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Never shipped my order After finally getting their site to accept my card, they never shipped out my order and I now receive an email asking em to comment about my experience? TERRIBLE! No sign of... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Impressive range of products super cool merchandise to, I was looking for a smell proof bag/rucksack having previously used firedog which are OK not fully smell proof though but you get what you pay f... Zobacz więcej

Oceniono na 5 z 5

I'll put it simply.... IF YOU ARE CONSIDERING BUYING YOUR SUPPLIES ONLINE THEN BUT FROM OLIVASTU.... they are the BEST online head shop, amazing choice and even better customer service from Prites... Zobacz więcej

Oceniono na 5 z 5

we had a few issues with my order not being sent but that was sorted out with 1 quick email where i was refunded for my express shipping almost immediately:). i then received a broken piece but i woul... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z konopiami
  2. Sklep z e-papierosami i akcesoriami

Napisane przez firmę

Olivastu is the most reliable online head shop in the UK, positioned to serve all potheads and 420 enthusiasts. We provide some of the best bongs on the market, bringing the largest collection of smoking paraphernalia to personalise and optimise your smoking experience. We take pride in bringing our customers a quick, discreet, simple, and pleasant shopping experience. Our in-house team provides a 24X7 support to help with any difficulty or doubts. Our wide collection of smoking accessories, vaporizers, e-liquids, and a robust catalogue of products covers all your smoking needs. We deal with a wide variety of rolling papers, dab rigs, bubblers, chillums, glass bongs, and smoking pipes that match your quirky, unique, and millenial smoking style.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

366 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 75% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(366)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 37

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Easy to find product.Nice items on…

Easy to find product.Nice items on website.Only reason for 4 stars is because I ordered on the 23rd or 24th,it was shipped a week ago,but when I check tracking, it is still awaiting the actual item.So shipping,apparently takes a while.

24 grudnia 2022
Oceniono na 1 z 5

I had ordered a grinder + storage…

I had ordered a grinder + storage container and the order is down as completed however the tracking number on the Royal Mail website doesn't work? I have not been able to get in touch with company

5 grudnia 2022
Opinia niezależna
Logo Olivastu

Odpowiedź od Olivastu

Hello,

I am really sorry your item has still not arrived and are finding it difficult to track!

I can assure you though your item has been shipped out on time as usual but due to the Royal mail strikes there is a massive backlog with them and they are running about 7 days behind. Your items will arrive for sure I just can't give you an exact time.

Please contact me directly on info@olivastu.com so I can get this looked into for you and keep an eye out for you also :)

Apologise once again.

Thanks

Pritesh

Oceniono na 2 z 5

Slow shipping and outdated sales.

The items are ok but you need to use codes during every sale and they take like 3 days to actually ship the items it’s seems because Royal Mail always tells me the actual day they receive it. Now I know recently there have been strikes with Royal Mail but this happens EVERY TIME! I once paid extra for faster delivery and got it after about a week. Plus all the items that people actually want are always gone because the company is bad at estimating inventory.

5 grudnia 2022
Opinia niezależna
Oceniono na 1 z 5

Item not delivered

Asking for a review of the product when I still haven't received it.

4 grudnia 2022
Opinia niezależna
Logo Olivastu

Odpowiedź od Olivastu

Hello Ian,

I am so sorry you still have not received your items. This is to do with the Royal Mail strikes.

From looking at the tracking your item should be with you today :)

Apologise for the delays.

Pritesh

Oceniono na 1 z 5

It took a week and a half late (Not…

It took a week and a half late (Not sellers fault, alot of it was due to Royal Mail strikes) but when i opened the package the seller had not delivered all three items and only had delivered two.

Will update this once support team gets back to me

3 grudnia 2022
Opinia niezależna
Logo Olivastu

Odpowiedź od Olivastu

Hey Henry,

please contact me so I can get this looked into. I am sure your we have already resolved this issue but I am just making sure.

thanks

Pritesh

Oceniono na 5 z 5

This is definitely worth the buy

Seriously amazing place to order from great staff communication on point and the products was bloody brilliant will be definitely buying from here again your silly if not too really keep up the good work guys thank you for my order:)

4 listopada 2022
Opinia niezależna
Oceniono na 2 z 5

Exploitation of stoners!

Order an ash tray which was supposed to be one of 5 cartoons designs. Neither of these 5 came and totally random one was provided. Bought a Smoke Arsenal scooby doo rolling tray. Tray that came was scooby doo but wasn’t smoke arsenal but still paid the price of one. Bong came scuffed and pattern was poorly printed. The customer service this company provides is from an out source company in India. No love or care in this business. Just exploitation. Would recommend going to your local smoke shop or market stall, will be much better for value. Would not recommend this business at all.

15 czerwca 2022
Opinia niezależna
Logo Olivastu

Odpowiedź od Olivastu

Hello Elizabeth,

I am so sorry you have experienced a poor service from us. We are hot with customer service but i do understand we are not perfect and sometimes mistakes can happen! :(

We have never had an email from you regarding your order so we have not known about your problem.

We are 100% uk based and do not have any customer service representative based in India.

Can you please email me on info@olivastu.com so I can locate your order and i am sure i can resolve your issue for you :)

Thank you

Pritesh

Oceniono na 5 z 5

Resolved

After placing a negative review (see below) the Company got hold of me to apologise for the communication issues and resent my ordered with a little extra. This arrived within 48 hours tracked delivery. I appreciate the fast and professional response !

(1 Star Review( SCAMMERS !!!! Ordered and paid for my good from their website. Received a Order Confirmation 31/07/22. Received a Shipped email 01/08. Nothing arrived. We had Post Strick so left it a few weeks for it to arrive. Nothing. Emailed asking for an update on 20/08. No reply. Emailed again 02/09. No reply. Send a FB Message on 17/09, it was read but no reply.

1 sierpnia 2022
Opinia niezależna
Logo Olivastu

Odpowiedź od Olivastu

We have emailed the customer. There has been a miss comminucation and the email may have been missed. We have resolved this issue and resent the items out and put in a free goody for her also as an appology :)

Oceniono na 5 z 5

Easy

Easy, fast delivery and although I haven't tried yet but looks like a good product 👌

4 września 2022
Oceniono na 5 z 5

E liquid

Easy to navigate site have been using for a while quick delivery would highly recommend

25 sierpnia 2022

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