Never shipped my order After finally getting their site to accept my card, they never shipped out my order and I now receive an email asking em to comment about my experience? TERRIBLE! No sign of... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Never shipped my order After finally getting their site to accept my card, they never shipped out my order and I now receive an email asking em to comment about my experience? TERRIBLE! No sign of... Zobacz więcej
Reakcja na opinię
Impressive range of products super cool merchandise to, I was looking for a smell proof bag/rucksack having previously used firedog which are OK not fully smell proof though but you get what you pay f... Zobacz więcej
I'll put it simply.... IF YOU ARE CONSIDERING BUYING YOUR SUPPLIES ONLINE THEN BUT FROM OLIVASTU.... they are the BEST online head shop, amazing choice and even better customer service from Prites... Zobacz więcej
we had a few issues with my order not being sent but that was sorted out with 1 quick email where i was refunded for my express shipping almost immediately:). i then received a broken piece but i woul... Zobacz więcej
Olivastu is the most reliable online head shop in the UK, positioned to serve all potheads and 420 enthusiasts. We provide some of the best bongs on the market, bringing the largest collection of smoking paraphernalia to personalise and optimise your smoking experience. We take pride in bringing our customers a quick, discreet, simple, and pleasant shopping experience. Our in-house team provides a 24X7 support to help with any difficulty or doubts. Our wide collection of smoking accessories, vaporizers, e-liquids, and a robust catalogue of products covers all your smoking needs. We deal with a wide variety of rolling papers, dab rigs, bubblers, chillums, glass bongs, and smoking pipes that match your quirky, unique, and millenial smoking style.
Olivastu Ltd.Unit 2133, 109c Dudden Hill Lane, London, NW10 1BJ, London, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 75% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ordered four green grogu bongs. Received one green one and the rest in different colors. Shady.
Love this shop any issues they've help I've ordered alot and always imp by the products
Good trustworthy company I picked a item what was out of stock and was emailed swiftly to rectify the problem! They made sure the item was delivered before the bank holiday! So get my 5 star approval
Great shopping experience, first class service and excellent quality.
Shipping was excellent very fast product is amazing and great packaging very discreet
Ordered on the weekend didn't receive confirmation email till Monday but was order was delivered as said on date.
Otherwise Would have been 5 stars
A mishap on an order not fully fulfilled was rectified swiftly with no quibbles along with polite and professional correspondence via email.
Thoroughly impressed and will be shopping again in the future.
Great company with fast response and very helpful staff. Had an issue with a parcel go missing and they were on it immediately. Will certainly be using again!
I placed my first order on Monday and received no confirmation e-mail but a quick call and being able to speak to a real human being made any issues easy to solve. There wàs a slight delay getting my order delivered but would & have ordered again.
Not sure how many stars to give this since my order was sent using Royal Mail while they were presumed to be striking, why not change mail provider to someone not striking that can send international quick?
I was given two different tracking numbers, one with my order, doesn't work, one was sent from info[@]olivastu.com and it says the item was sent by Olivastu 3 days after the order was placed.
The cyber attack happened around then. I ordered it on the 10th of January. Now my parcel sits there with no information on the tracking page. It's been fourteen days since I placed the order.
I know a lot of this is Royal Mail issues but again why are you using a service that has so many problems right now?
After talking with support for a while they organised a refund for me today (24th January) on the basis that if the items do get sent through I pay for them then which I think is fair. Having my money ($310AUD) tied up in an order not going anywhere for almost a month when it contained my vaporiser that I wanted to use for my medical cannabis was very inconvenient.
I appreciate the resolution, though it seems a lot of other people have had issues with Royal Mail and those are the ones with accounts here who have complained.
When in discussion with Olivastu it was mentioned they have had international parcels sitting not in transit with Royal Mail since the 28th of December! Again my order was placed on the 10th of January and they let it go through. It wasn't until I complained and the cyber attack was revealed that international mail was allegedly stopped on the website. Why not just use DHL?? Or anyone else..
*Order arrived, everything was good except the grinder. I ordered a very expensive grinder and was given the wrong one, annoyingly this grinders availability was the only reason I chose this website and I got given the wrong one.
What a company, bang on, massive shout out to pritesh customer service is amazing
Impressive range of products super cool merchandise to, I was looking for a smell proof bag/rucksack having previously used firedog which are OK not fully smell proof though but you get what you pay for. Revelry bags are definitely a step up in quality in particular the Escort Odour Proof Bag canvas edition. Brilliant bag really sturdy and hard-wearing lots of space 20+litres and most importantly not a single wiff of flowering buds. This really is the business thanks olivastu 💫💫💫💫💫
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