Thank goodness for Petula. Team Global Express (TOLL) lost my parcel and were terrible to deal with but Petula couldn’t be more helpful. Eventually my parcel was found, after being told they had exh... Zobacz więcej
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Zobacz, co mówią recenzenci
Hi Petula, I would like to say a big THANKYOU The Diacos Dynasty frame arrived ……. and it was 350/350. There needs to be more people like yourself, working in this industry, who actually... Zobacz więcej
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Placed order in September and only received 1 of 2 items. Received an email advising of delay and should be shipped out by mid November. Notified company that I hadn't received 2nd item early December... Zobacz więcej
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Was very happy with speed of delivery and correspondence, but let down by actual delivery. Clearly stated a signature was required, but I arrived home to find package was left at the door. As I had ac... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
OFFICIAL MEMORABILIA proudly boasts the most complete range of official sports and entertainment memorabilia and collectables… we have access to more stock and more athletes than anyone else in the market so you won’t miss out. Whether you’re looking to invest in a personally signed item from a global icon such as Lionel Messi, Cristiano Ronaldo or Michael Jordan, or perhaps you’re more passionate about an Australian legend such as Luke Hodge, Johnathan Thurston or Craig Lowndes… OFFICIAL MEMORABILIA is the place to be. We only stocks products where the authenticity is guaranteed, and we prove it. Every product offered is not only produced to the highest standard to protect your investment, you can purchase with the assurance that it is real, that it is authentic and that it has been manufactured under license with the express permission and endorsement of the sporting body and the athlete featured. Don’t risk your investment by going anywhere else.
Dane kontaktowe
7 Kingston Town Close, 3166, Oakleigh, Australia
- 1300 676 020
- customerservice@officialmemorabilia.com.au
- www.officialmemorabilia.com.au
3,7
Średnia
351 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Positive Delivery Service
The service provided has fulfilled the tracking,responsibility required to deliver safely.
29 września 2022
Odpowiedź od Official Memorabilia
Hi Peter,
Thank you for your positive feedback, we truly appreciate this.
In the future, If you require any assistance please don't hesitate to reach out - we'd be more than happy to help.
Kind regards,
The Team at Official Memorabilia
Great product but lacking security on delivery
Very happy with the product and timely shipping - the only bad thing was that the item was left unattended at my home for several hours when delivered, visible to the street, accessible to anyone, and even had description of the contents on the exterior of the package. Fortunately nothing went awry with my parcel, but it was concerning that something so valuable was left so casually
16 września 2022
Odpowiedź od Official Memorabilia
Hi Sara,
Thank you for your positive feedback, we truly appreciate this.
Our couriers are instructed not to leave the product without a signature, we're sorry this happened to you.
In the future, If you require any assistance please don't hesitate to reach out - we'd be more than happy to help.
Kind regards,
The Team at Official Memorabilia
Odpowiedź od Official Memorabilia
Hi Kelly,
Thank you for your positive feedback, we truly appreciate this.
In the future, If you require any assistance please don't hesitate to reach out - we'd be more than happy to help.
Kind regards,
The Team at Official Memorabilia
Fantastic Experience with a top quality company
My recent purchase was handled very efficiently and I was surprised at how quickly the product arrived. It arrived in immaculate condition and was very well wrapped to avoid any accidents in transit. The product itself is very good quality and even better than it looked in the pictures.
8 września 2022
Odpowiedź od Official Memorabilia
Hi Ainsley,
Thank you for your positive feedback, we truly appreciate this.
We're glad to hear the delivery went smoothly and that you love your piece.
In the future, If you require any assistance please don't hesitate to reach out - we'd be more than happy to help.
Kind regards,
The Team at Official Memorabilia
Bought a fair bit thru the site
Bought a fair bit thru the site. Always good no problems. Cheers
15 września 2022
Odpowiedź od Official Memorabilia
Good morning Darren,
Thank you for your feedback, we truly appreciate it!
In the future If you require anything, please don't hesitate to reach out.
Kind regards,
The Team at Official Memorabilia
Odpowiedź od Official Memorabilia
Hi Craig,
Thank you for your feedback, we truly appreciate it.
We're glad to hear you like your piece!
In the future If you require anything, please don't hesitate to reach out.
Kind regards,
The Team at Official Memorabilia
Memorabilia initially sent was not…
Memorabilia initially sent was not signed. Took over three weeks for a signed copy to be sent. Poor communication in rectifying their issue.
8 września 2022
Odpowiedź od Official Memorabilia
Good morning Philip,
We sincerely apologise for the experience you have had regarding your order.
We hold ourselves to a high standard with our products and it goes without saying that this is far from acceptable. We acknowledge we could have been more prompt in our communications with you and in getting your situation resolved in a more timely manner, and we will review our processes to ensure we don't encounter any issues like this moving forward.
We hope you love your edition!
Kind regards,
The Team at Official Memorabilia
Everything was exactly what I brought…
Everything was exactly what I brought was a surprise birthday present which was loved
7 września 2022
Odpowiedź od Official Memorabilia
Hi Kate,
Thank you for your kind feedback, we truly appreciate it.
In the future If you require anything please don't hesitate to reach out.
Kind regards,
The Team at Official Memorabilia
The best memorabilia company hands…
The best memorabilia company hands down, I have purchased several items and they have always been of the highest quality, shipping is quick, items are packed securely. Shout out to Tim as well, he is a superstar and an asset to your company.
26 czerwca 2022
Opinia niezależna
Painful from start to finish
Don’t even know where to begin…Spent over $1000 on a signed Sam Kerr & Ali Riley football from the Matildas and New Zealand game back in April. They had a game in Townsville and a game in Canberra..I specifically ordered the ball from the Canberra game as that was my first ever Matildas game and I wanted a memory of it. Didn’t hear anything for weeks and was provided with zero updates. Was finally told the ball was on the way to me for it only to be the ball from the Townsville game. I contacted the company and was told they had mixed the balls up and that another customer had my ball and that I had to pack up mine and they’d arrange a courier to come and get it. I was uneasy about doing this without getting my correct ball at the same time due to the price I had paid. We set a time and date for the courier, they never came. We set up another date, they still never came. Eventually, the courier rocked up on a random date and came and collected the ball. I have FINALLY received the correct ball. I have also received the certificate of authenticity but it is for the other game. I’m too exhausted to go through what I had to go through again so I’ll get let it go. I’ve only given two stars as your Customer Service team member Annesa was lovely and tried her best to rectify all the stuff ups.
6 czerwca 2022
Opinia niezależna
Odpowiedź od Official Memorabilia
Hi Belinda,
We sincerely apologise for the experience you have had with us and for the inconvenience it has caused - it is far from acceptable in this instance.
Thank you for letting us know about the Certificate of Authenticity - we've sent the correct COA to you via express post, please don't hesitate to let us know if there's anything else we can do for you.
Kind regards,
The Team at Official Memorabilia
10/10 from Callum
I honestly can’t give a higher star rating to this company. Callum was absolutely amazing to deal with, with an issue I had with one of my products. He was very prompt to get it sorted. With the problem I had I couldn’t get angry at it with the great service I received from Callum. 10/10
5 kwietnia 2022
Opinia niezależna
Your company is great to deal with!
Your company is great to deal with!! I would like to make special mention to Tim Riggio and the production and logistics team they went above and beyond for me!! Tim Riggio is an asset to your company he kept me up to date while I was stressing out that a package wasn’t going to arrive in time for my partners birthday and nothing was ever too much trouble for him. Thank you once again
15 czerwca 2021
Great services
Great services, i was having issues with the site and not being able to get the order delivered to Wales, I emailed customer service and Tim was very helpful and reply was quick considering the time difference, issue was sorted and the signed photo is now with me damage free,
Brilliant, cheers to Tim and the rest of the team
25 maja 2021
Opinia niezależna
You Guys are perfect with prompt…
You Guys are perfect with prompt delivery letting me know dates etc and delivery to out western country area and not being scared of our dogs having to open gates like some delivery services. Customer service has been great too. Have bought a number of items for hubby will be buying lots more items.
Thank you Tim for all your help in what I have asked about.
Keep up the great service so nice to have this in Australia.
Kind Regards
Tracey
12 maja 2021
Website was easy to use
Website was easy to use. Response time with emails are fantastic. And delivery was awesome.
5 maja 2021
Definitely no problem with my order
Definitely no problem with my order. It arrived in no time. I hope it’s safe inside the package (I think so) as I have not opened it yet.
Thank you for your timely response
Happy camper 😎
5 maja 2021
Odpowiedź od Official Memorabilia
Hey Eugene,
Thanks for the feedback and we're sorry to hear you're disappointed with the quality of your products! If you don't mind, we'd love to see if there's anything we can do to rectify this for you. Please feel free to send through photos of your products to our dedicated Customer Concierge team at customerservice@officialmemorabilia.com.au and we'll get back to you as soon as possible.
Kind regards,
Official Memorabilia
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