Good delivery via DPD but OM does not provide an invoice. You have to waste time asking for it. You can't even go into your account and click a link to get it. Very annoying. And very slow, annoying w... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Easy ordering process, brilliant communication from Laura, checked item had arrived and followed up with the invoice I requested. Top product too for the £. Laura was brilliant, thank you so much!
Excellent service from Laura. Delivery arrived on time, desk was exactly as expected. One small part was missing but sent out the day I rang and then Laura communicated with me until it arrived. Canno... Zobacz więcej
Reakcja na opinię
I dealt mostly with Mia but briefly her colleague Laura too. They both provided exemplary customer service, but Mia was especially helpful. I ended up having to return the desk I bought which she... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Office Monster provides full range office supplies to all public, business and educational sectors nationwide. With stock of over 26,000 products we are a market leader in providing a fantastic service to our customers. You will find everyday office supplies, Ink & toner, facilities management, furniture, technology and media on our web store www.officemonster.co.uk On average Office Monster is saving our customers 15% against their existing supplier due to our scarily cheap prices for everyday brands. Should you need any assistance or if your a business user looking to open a 30 day credit account with us please call 0800 3213651 and one of the team will be happy to assist you. Come visit us now
Office Monster -Your Office Partner
Napisane przez firmę
- A Service Led, Online Office Supplier
- A company that has service as its priority.
Dane kontaktowe
36 Commercial Street, LS26 0AW, Rothwell, Stany Zjednoczone
- 0800 3213651
- support@officemonster.co.uk
- www.officemonster.co.uk
4,6
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 53% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great Service
We had an issue with the incorrect item being delivered which came directly from the manufacturer. Laura at Office Monster was able to arrange collection of the wrong unit and rearrange a replacement very quickly. Many thanks.
21 stycznia 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi,
Thank you for your kind review.
We’re sorry for the initial issue with the incorrect item, but we’re pleased to hear Laura was able to quickly arrange the collection and replacement for you. We appreciate your patience and kind feedback :)
Kind Regards,
Office Monster
Amazing service
The order process was great with options to choose a delivery date. The delivery was on time and early in the morning which really helped. I knocked off 1 star but only because a part was missing, however the customer service to get this replaced was amazing. Laura Boydon in customer support had the part delivered prompt the next day with no issues and kept me in the loop with all the proceedings. I felt very listened to and supported.
19 stycznia 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi,
Thank you for your feedback.
We’re glad to hear the ordering process and delivery worked well for you. While we’re sorry about the missing part, it’s great to know Laura and our customer support team were able to resolve this quickly and keep you informed. We really appreciate your understanding and kind words!
Kind Regards,
Office Monster
we are still waiting for the paper on…
we are still waiting for the paper on this order
13 stycznia 2026
Home office setup
Office furniture came with clear instructions and was easy to assemble. The desks and drawers are of very good quality and affordable price. They look great in my home office setup.
17 stycznia 2026
Odpowiedź od Office Monster
Hi Richard,
Thanks so much for the great review!
We’re happy to hear the instructions were easy to follow and that you’re enjoying the quality and value of the desks and drawers.
It’s great to know they look great in your home office, thanks for choosing us!
Kind Regards,
Office Monster
👍All good👍🕵️♂️
7 stycznia 2026
Odpowiedź od Office Monster
Hi Robin,
Thank you for your review!
We are pleased to hear you are happy with everything here at Office Monster.
We look forward to your next order with us:)
Kind Regards,
Office Monster
Mia provided amazing sales support and…
Mia provided amazing sales support and made the buying process so easy. Will for sure be ordering all of our office furniture from this company. Very satisfied
8 stycznia 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Wajjad,
Thank you for the wonderful review! We’ll be sure to pass along your kind words to Mia. We’re so happy to hear you’re satisfied and appreciate your continued support.
We look forward to your next order with us :)
Kind Regards,
Office Monster
Odpowiedź od Office Monster
Hi Mike,
Thank you for your feedback!
We’re glad you were happy with both the quality of our product and our service.
Kind Regards,
Office Monster
Odpowiedź od Office Monster
Hi Aileen,
Thank you so much for your kind words! We really appreciate your support and recommendation. We’re glad you were happy with both our service and pricing.
We look forward to your next order with us:)
Kind Regards,
Office Monster
Slight hiccup over the festive season…
Slight hiccup over the festive season with my delivery, but after being patient and waiting for Christmas and New Year celebrations dust to settle i spoke to Mia regarding my lost order, and it was resolved in a flash. My order was delivered on the next working day, and my refund for next day delivery was in my bank at the same time. Thank you Mia for all your help.
2 stycznia 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Paul,
Thank you so much for taking the time to leave this positive review!
We’re glad Mia was able to quickly resolve the issue for you and get everything sorted, including the delivery and refund. I’ll be sure to pass on your kind words to her. Thanks again for your understanding and support! 😊
Kind Regards,
Office Monster
Fabulous Customer Service
The product itself (a big right hand return desk) is very good: solid, good quality, aesthetically pleasing and well built.
However, what really stood out, from my very first contact with Office Monster was the truly outstanding customer service.
I sent an email in the middle of November with a couple of queries. Within a couple of hours, Laura Boyden had got back to me and actually answered the specific questions I had asked, and provided additional information. Such a refreshing change to be able to deal with a human being, rather than a bot, who actually responds quickly, efficiently and with a very friendly manner.
This continued through the whole process. I didn't need delivery until January, and Laura managed the whole thing expertly, and did exactly what she said she would do, every time. Faultless!
I did actually find the same product about £150 cheaper from a different supplier, but chose to stick with Office Monster because I had absolute confidence that they would deliver on all their promises, and if that anything had been amiss (it wasn't), Laura would have sorted it very quickly and to my satisfaction.
Personally, I would prefer to pay a little more and have that peace of mind, knowing that everything will be dealt with to perfection, especially when spending well over £1000.
I would only ever order from Office Monster again for any office furniture or supplies.
Thanks Laura!
6 stycznia 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Andrew,
Thank you very much for such a thoughtful and detailed review.
We’re delighted to hear that you’re so pleased with the desk itself and that it met your expectations in terms of quality, build and appearance. Even more so, we’re incredibly grateful for your kind words about our customer service.
Laura will be absolutely thrilled to read your feedback. Providing clear, honest communication and doing exactly what we promise is something we take great pride in, so it’s great to know that this made such a positive difference throughout your experience!
Thank you again for your recommendation and loyalty. We look forward to supporting you with any future office furniture or supplies you may need :)
Kind Regards,
Office Monster
Office Furniture for home
Excellent service from start to finish. The products were really good quality, especially for the price, and the fact that the drawers arrived fully built was a huge bonus. Delivery was fast and well organised – they called in advance and arranged a convenient delivery time, which made the whole process very straightforward.
Laura was brilliant throughout, with clear communication and great follow-up, which made a real difference. Overall, a very professional and reliable company. I would highly recommend Office Monster and will definitely be using them again.
29 grudnia 2025
Opinia niezależna
Odpowiedź od Office Monster
Hi Thomas,
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that you were happy with the quality of the products, the fully built drawers and the delivery experience. It’s great to know the advance call and organised delivery made things straightforward for you.
We’ll be sure to pass your kind feedback on to Laura, she’ll be thrilled to hear that her communication and follow-up made a real difference :)
Thank you again for recommending Office Monster. We truly appreciate your support and look forward to working with you again in the future.
Kind Regards,
Office Monster
Fantastic range of products
Fantastic range of products, quick and easy to order from. Give them a try
4 grudnia 2025
Odpowiedź od Office Monster
Hi,
Thank you for the great feedback!
We’re really pleased to hear you found our range impressive and the ordering process quick and easy. Thanks for the recommendation, we truly appreciate your support! :)
Kind Regards,
Office Monster
My 'two' office chairs arrived :(
My 'two' office chairs arrived today.
Only one and a half chairs in the box.
Very disapointed....im hoping Office Monster can resolve this soon :(
.....update...the customer service is very helpful and are trying to sort this out now for me. Looks likely it is the fault of the delivery/courier company and I will have the replacement parts sent out soon :)
......last update...
New replacement parts sent and received super quick.
Very pleased with the Office Monster customer service for sorting this out so quick even though the problem was caused by the the courier.
I've changed my star rating to 5.
Well earned!
Thank you Monsters! Xx
20 grudnia 2025
Opinia niezależna
Odpowiedź od Office Monster
Hi Lee,
Thank you so much for taking the time to update your review!
We’re really sorry for the initial issue with the delivery but we’re glad we were able to get everything sorted for you quickly. While courier problems are frustrating, we always aim to make the resolution as smooth and fast as possible.
It’s great to hear you’re happy with the replacement parts and our customer service and we truly appreciate you changing your rating to 5 stars:)
Thanks again for your patience and support — enjoy your chairs!
Kind Regards,
Office Monster
Excellent
Making the order was easy.
There was some damaged with one part of the order so I called straight away.
I was advised to send an email, I had a response within minutes to say they will collect the damaged item and send out a replacement.
The next day the courier arrived with the new one and took the damaged one away.
I had a follow up email later that day from them to make sure the items were collected and delivered.
Excellent customer service
16 grudnia 2025
Opinia niezależna
Odpowiedź od Office Monster
Hi Mrs Hayes,
Thank you for sharing your experience!
We’re glad to hear ordering was easy and that our team was able to resolve the issue with the damaged item quickly and smoothly. It’s great to know the replacement and collection were handled promptly and that our follow up gave you confidence everything was completed.
We really appreciate your kind words and are pleased you found our customer service excellent.
Kind Regards,
Office Monster
Great Customer service operatives and…
Great Customer service operatives and quick and easy to use the website and delivery next day
11 grudnia 2025
Odpowiedź od Office Monster
Hi Jaz,
Thank you for your great feedback! We’re pleased to hear you found our customer service helpful, the website easy to use and that next-day delivery met your expectations. We really appreciate your support and hope to serve you again soon :)
Kind Regards,
Office Monster
Laura Boydon
Laura Boydon - was very helpful when my delivery did not arrive on time, despatched a delivery which arrived the next day and also followed up with an email as she was tracking the delivery to ensure I was happy - Great customer service and after care - thank you very polite too
17 grudnia 2025
Opinia niezależna
Odpowiedź od Office Monster
Hi,
Thank you for taking the time to leave such a lovely review!
We’re sorry for the initial delivery issue, but we’re delighted to hear that Laura was able to resolve it quickly and keep you informed throughout. We’ll be sure to pass on your kind words to her — providing great customer service and aftercare is very important to us.
Thank you again for your patience and for choosing us!
Kind Regards,
Office Monster
Corner Desk for Home Office
I bought a corner desk for the home office. Really happy with it, just as described & pictured. Seems good quality / solid product.
12 grudnia 2025
Opinia niezależna
Odpowiedź od Office Monster
Hi,
Thank you for your review!
We’re really pleased to hear you’re happy with your corner desk and that it matched the description and pictures. It’s great to know you’re finding it solid and good quality. Enjoy your home office and we hope to assist you again soon :)
Kind Regards,
Office Monster
Great prices and very speedy delivery.
9 grudnia 2025
Odpowiedź od Office Monster
Hi Mr Moffat,
Thank you for your kind review! We’re glad you enjoyed our great prices and speedy delivery and we look forward to serving you again soon :)
Kind Regards,
Office Monster
Good quality and great customer service
Ordered 5 very good quality desks. Great Customer service.
4 grudnia 2025
Opinia niezależna
Odpowiedź od Office Monster
Hi,
Thank you so much for your kind review! We’re glad you loved the quality of the desks and had a great experience with our customer service. We really appreciate your support :)
Kind Regards,
Office Monster
Have used these people before and…
Have used these people before and received very good service. This time used them again as competitive price and good delivery given. Would have given them 5 stars but
delivery date was missed. Given a Friday delivery but not
delivered until the following
Monday. In fairness delivery was always weekdays so they actually only missed by one day. Will use them again if price is right.
3 grudnia 2025
Odpowiedź od Office Monster
Hi Sam,
Thank you so much for your repeat custom and for taking the time to leave your feedback. We’re really pleased to hear that you’ve consistently received good service from us and chose to order again based on our pricing and delivery options.
We’re sorry that the delivery didn’t arrive on the originally stated Friday date. While it did arrive the next working day, we understand how even a short delay can be inconvenient and we appreciate your patience.
Thank you again for your understanding and for your continued trust in us :)
Kind Regards,
Office Monster
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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