Good delivery via DPD but OM does not provide an invoice. You have to waste time asking for it. You can't even go into your account and click a link to get it. Very annoying. And very slow, annoying w... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Easy ordering process, brilliant communication from Laura, checked item had arrived and followed up with the invoice I requested. Top product too for the £. Laura was brilliant, thank you so much!
Excellent service from Laura. Delivery arrived on time, desk was exactly as expected. One small part was missing but sent out the day I rang and then Laura communicated with me until it arrived. Canno... Zobacz więcej
Reakcja na opinię
I dealt mostly with Mia but briefly her colleague Laura too. They both provided exemplary customer service, but Mia was especially helpful. I ended up having to return the desk I bought which she... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Office Monster provides full range office supplies to all public, business and educational sectors nationwide. With stock of over 26,000 products we are a market leader in providing a fantastic service to our customers. You will find everyday office supplies, Ink & toner, facilities management, furniture, technology and media on our web store www.officemonster.co.uk On average Office Monster is saving our customers 15% against their existing supplier due to our scarily cheap prices for everyday brands. Should you need any assistance or if your a business user looking to open a 30 day credit account with us please call 0800 3213651 and one of the team will be happy to assist you. Come visit us now
Office Monster -Your Office Partner
Napisane przez firmę
- A Service Led, Online Office Supplier
- A company that has service as its priority.
Dane kontaktowe
36 Commercial Street, LS26 0AW, Rothwell, Stany Zjednoczone
- 0800 3213651
- support@officemonster.co.uk
- www.officemonster.co.uk
4,6
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 53% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Wrong pick on order
I made an order which was delivered but there was a mix up and a wrong pick. I called yourselves and spoke to Danielle Cordingley who was more than helpful and very friendly to deal with. After sending an email to yourselves, Danielle arranged for this to be rectified and the order has bben sorted. Thank you Danielle for all your help.
27 lutego 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Jacqui,
Thank you for your review.
We're sorry there was a mix-up with the order initially, but we're really pleased Danielle was able to help resolve everything quickly for you. We'll be sure to pass your kind comments on to her – she’ll be delighted to hear them.
We really appreciate your patience and your feedback and we're glad we could get everything sorted for you.
Kind Regards,
Office Monster
Absolutely blown away !!
After some confusion over whether I had been sent the wrong desk top - i ordered a left corner desk (I should have gone to specsavers and was looking at it wrong) I put the desk together. I absolutely love it ! I have had my eye on this desk for nearly 6 months and I could not be happier the desk exceeded my expectations. Office monster were really helpful every time I contacted them with any questions. I would definitely recommend not only the desk but the company as well.
3 marca 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Kerry,
Thank you so much for your lovely review!
We're really pleased to hear that you love your new desk and that it exceeded your expectations after you got it all set up. It’s great to know that our team were able to help while you were deciding and during the process.
We really appreciate your recommendation and hope you enjoy using your desk for many years to come!
Thanks again for choosing Office Monster.
Kind Regards,
Office Monster
Excellent customer service
Excellent customer service, replaced a scratched cupboard door straight away with no issues. Laura was very easy to deal with and organised everything, then followed up to make sure I was happy with the outcome. Will definately use this company again.
24 lutego 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Maia,
Thank you for taking the time to leave a review!
We’re really pleased we could resolve the issue quickly and that Laura made the process smooth and straightforward for you. It’s great to hear you’re happy with the outcome and we truly appreciate your support.
We look forward to helping you again in the future!
Kind Regards,
Office Monster
Great customer service
Great customer service - very efficiently chased to make sure the items were delivered and if any issues in between Laura was straight in to help resolve as quickly as possible.
27 lutego 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Julie,
Thank you for your kind review :)
We’re so pleased to hear you were happy with the service and that Laura was able to step in quickly to help. We really appreciate you taking the time to share your experience!
Kind Regards,
Office Monster
Scammers
Scammers. Nothing else I can say. This is the first and last time I'm ordering from them. My parcel never arrived. There were no proofs they ever sent anything to me. And then they keep changing story in every email, according to them, first it was signed at different address, then said they can't find my address, then when I requested to get a refund, they said they have to receive back my parcel, which is nowhere to be found and only then they will refund. This is against consumers rights. So I just had to go ahead and ask my bank for help to get my money back. They should be reported and investigated.
25 lutego 2026
Opinia niezależna
Excellent Customer Service
I changed the configuration of desks a couple of times and it was never a problem. Prompt replies to emails
19 lutego 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Jodie,
Thank you so much for your kind review.
We’re always happy to help, especially when plans change. I’m glad we were able to accommodate the configuration changes smoothly and keep communication clear along the way.
We really appreciate your feedback and your business!
Kind Regards,
Office Monster
Everything went like clockwork with no…
Everything went like clockwork with no hiccups the tradespeople were very polite and efficient. The whole process from selecting the item, arranging the delivery, recycling and installation via Laura was very professional and well done.
20 lutego 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi,
Thank you so much for your fantastic review.
We’re delighted to hear that everything went smoothly from start to finish and that the installation team were polite and efficient. It’s great to know the whole process, from selection to delivery, recycling and installation met your expectations.
Kind Regards,
Office Monster
Laura Boydon Was absolutely brilliant
Laura Boydon Was absolutely brilliant! I don’t think I have ever had someone so happy to help and get things sorted.
Laura’s email responses were so quick and she always come back with an answer!
Highly recommend!
14 lutego 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Billy,
Thank you so much for your lovely feedback!
We’re thrilled to hear how pleased you were with Laura’s support — I’ll be sure to pass this on to her.
Kind Regards,
Office Monster
Fantastic Service
I had a great experience and it was the first time using Office Monster but I would definitely again. Great products and the customer service from Laura was exceptional.
16 stycznia 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Pauline,
Thank you for your wonderful review!
We’re so pleased your first experience with Office Monster was a great one, that means a lot to us. I’ll be sure to pass your kind comments on to Laura; she’ll be delighted to hear them.
We look forward to helping you again in the future!
Kind Regards,
Office Monster
5 stars!
There was a very minor (and I do mean very minor) issue with delivery, but the staff/email support was 2nd to none. Once the issue was sorted, my shipping was upgraded, and I received the desk very quickly.
The quality of the desk is amazing, and for the cost, I can't fault it in any way. Would without hesitation use them again.
12 lutego 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Matthew,
Thank you so much for your kind feedback.
We really appreciate your understanding regarding the minor delivery issue and are glad we could resolve it quickly for you. It’s great to hear you’re pleased with the quality of the desk and the service you received.
We’d be delighted to assist you again in the future!
Kind Regards,
Office Monster
Odpowiedź od Office Monster
Hi Paul,
Thank you for your review. We’re pleased to hear you found our website clear and easy to use :)
Kind Regards,
Office Monster
Top Service from Office Monster
I needed a replacement fixings pack as I lost the original during a move. Danielle sorted me out with a new pack they had on hand, didn't even ask for postage. I've bought two desks now from Office Monster, and service has always been top 👌.
2 lutego 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Rob,
Thank you for the great review! We’re really glad Danielle was able to help and get a replacement pack out to you so easily.
We truly appreciate your repeat custom and your kind words about our service:)
Kind Regards,
Office Monster
Odpowiedź od Office Monster
Hi Pennie,
Thanks for your review! We’re really pleased to hear you had an easy ordering experience and received a quick response.
We look forward to your next order with us :)
Kind Regards,
Office Monster
Easy to find what I wanted.
3 lutego 2026
Odpowiedź od Office Monster
Hi,
Thanks for your positive review! We’re pleased to hear you found it easy to find what you needed.
We hope to assist you again soon:)
Kind Regards,
Office Monster
Great service
I originally ordered a grey oak combination cupboard, but the manufacturer kept pushing back the delivery date, so I swapped to a plain oak unit. Laura was a huge help and sorted it for me without issue and even supplied next day delivery after all the waiting. Unfortunately the glass doors weren't delivered as they were broken prior to being loaded on the truck. I emailed Laura and she had a new set sent out in the next delivery. Despite the hiccups, Laura couldn't have been more helpful and she was very quick to answer queries. I'd have no issue ordering from Office Monster again.
3 lutego 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Simon,
Thank you for your review and for your patience throughout. We’re sorry for the delays and the issue with the glass doors, but we’re pleased Laura was able to resolve everything quickly for you. We’ll be sure to pass on your kind feedback to her.
Thank you for choosing Office Monster, we really appreciate it and look forward to helping you again in the future!
Kind Regards,
Office Monster
I bought this chair in 2021 but within…
I bought this chair in 2021 but within few months the arm rest was broken. Looks a cheap plastic material used. The chair is fine and I am now using the chair without the arm rest. I still gave 3 stars...Do I get a replacement arm rest??
After my review, the team promptly reached out and has since sent a replacement armrest. Thank you for your quick response and for the outstanding customer service.
29 stycznia 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Kishore,
Thank you for taking the time to leave a review and for your honest feedback. We’re sorry to hear that the arm rest broke after a few months, that’s certainly not the experience we aim to provide.
We’re glad to hear that the chair itself has continued to serve you well but we do understand how disappointing it must have been to have an issue with the arm rest.
As the purchase was made in 2021, it is now outside of the warranty period, however we’d still be happy to look into this for you if you want to send us an email to support@officemonster.co.uk
For any damages or issues, we do advise to let us know as soon as possible so we can investigate and resolve the matter promptly.
Thank you again for your feedback, it helps us improve our products and service.
Sincere apologises again for any inconvenience caused.
Kind Regards,
Office Monster
Said I'd get next day delivery & I didn't
Said I'd get next day delivery and I didn't - when they attempted to deliver the parcel the following day (which I only know as I have the ring door bell video to prove it - sadly, I couldnt answer the ring doorbell as I was driving) the courier didn't leave a note to say they'd tried to deliver. no attempt was made to leave it with a neighbour (I've checked) - when I called customer service at office monster they firstly claimed it had been delivered (why would I call them to tell them it hadn'tbeen delivered if it had been delivered) then they quickly retrenched - the excuse for not delivering the next day was 'something happened at the depot' - could they have not emailed me to let me know - problems happen, its not a perfect world, i'd have understood - but I sat in my office all day waiting for the parcel - they have my email address, the 5 marketing emails I've had since I made my purchase from them prove this - but nothing about my parcel - the customer service chap I spoke to on the phone was very nice and he was phoning me back - 24 hours later he hasn't called and the parcel still hasn't turned up and I have no indication when it will - other than there could be up to 3 attempts over 48 hours (no morning or afternoon indication - nothing) - as a very small business that needs to be out and about this is not ideal. I'm disappointed really - on the face of it this looks a great company with super prices - but if you can't get the product you paid for in a timely manner - when most courier companies these days do give email/text message support to who they are delivering to - what is the point.
29 stycznia 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Paul,
Thank you for taking the time to leave your feedback, we’re really sorry for the frustration this caused and completely understand your disappointment, especially given how important timely deliveries are for any business.
We’re pleased to confirm that the delivery issue has now been resolved. A member of our management team has also been in touch with you directly to discuss your experience and to better understand your feedback.
Your comments have been shared internally, particularly around delivery communication and follow-up.
While problems can occasionally occur with couriers, we fully recognise that clearer communication would have made a big difference here and we’re sorry that fell short on this occasion.
Thank you again for raising this with us and for giving us the opportunity to put things right, we genuinely appreciate your feedback and hope we can provide a much smoother experience for you going forward.
Kind Regards,
Office Monster
Great follow-up by the team
Our order came very quickly but unfortunately the screws were missing. Lauren from the customer service team responded very quickly and sent out the screws the next day. She even followed up to make sure they were received. Great service, thank you!
27 stycznia 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Jenna,
Thank you so much for taking the time to share your experience! We’re sorry about the missing screws, but we’re really glad our support team was able to help quickly and make things right.
Thanks again for your patience and for choosing us :)
Kind Regards,
Office Monster
1st class customer service from Laura…
1st class customer service from Laura and the team. Kept up to date throughout the whole process and more than happy with the products ordered. Would certainly recommend.
22 stycznia 2026
Opinia niezależna
Odpowiedź od Office Monster
Hi Andrew,
Thank you for your lovely feedback!
We’re delighted to hear you received first-class service from Laura and the team and that you’re happy with your order. We really appreciate the recommendation :)
Kind Regards,
Office Monster
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.