Worst experience ever. Do not book here. Go somewhere else It is set up so that no matter the clients' degree of preparedness, insurance, top they over charge the tolls credit card and pre-pai... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A totally shady company. I’ll never go near them again. They almost ruined my trip with my family. I cursed them out and left, then rented a car from Enterprise. I’d booked the car through Priceline f... Zobacz więcej
Location via ECONOMY BOOKING. Normalement agence Carwiz, en fait NÜ. Au bureau, l'employé nous dit que l'assurance que nous avons pris ne couvre presque rien et nous dit que nous ne pouvons prendre... Zobacz więcej
Thank you dear bredren Garfield for all your hard work and due diligence. You are are a wonderful asset to this rental company. Amazing vibes you carry through your work day and I appreciate the Love... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Dane kontaktowe
San Antonio, Stany Zjednoczone
- www.nucarrentals.com
1,6
Bardzo słaba
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 81% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
One and Done
Got me once...NEVER again. The reviews are true...the price may not be the price. If you cared about your customers and your reviews you would quit with the surprise charges. They also REQUIRE that you use their easypass - I have my own easy pass. I don't need to pay additional to use their easy pass.
21 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Dolores,
Thank you for sharing your feedback with us.
We sincerely apologize for the frustration and disappointment you experienced. We understand your concerns regarding unexpected charges and how important it is for pricing and policies to be clear and transparent from the start.
We also regret any confusion surrounding the toll program and the use of an E-Pass device. We understand that many customers prefer to use their own toll transponders, and any requirement or restriction should be clearly communicated prior to rental to avoid inconvenience.
Please rest assured that your feedback has been taken seriously and will be shared with the appropriate team for review, particularly regarding transparency in pricing and toll policies.
If you would like us to review your specific rental and the charges applied, we would be happy to assist. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates
3. Primary driver’s name
4. Rental location/Destination Airport
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Not bad car rental company
I have mixed feeling about NU Car Rentals in Denver International Airport.
Good part: great value for sure, car is pretty new and no problem. Shuttle bus is frequent and had no issue. Not pushing to sell any extra service.
Other parts: service is not great. First, the location is further than other car rentals so it's at least 10 minutes more driving to there from the airport. Then I have to wait long at the counter since they only had one worker there at night(and closes at 12:30am). They are small and not well organized. For example, they even don't know where the car is located(though it's a small parking lot). You need to use the remote to locate the car. The returning process is very simple though, just drop the key, left the car in the parking lot and leave.
Overall, I had good experience.
17 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear JX,
Thank you for taking the time to share your detailed feedback regarding your recent rental experience in Denver.
We’re pleased to hear that you found value in your rental, enjoyed the condition of the vehicle, and had a smooth shuttle and return process. It’s always encouraging to know that certain aspects of the experience met your expectations.
At the same time, we sincerely apologize for the inconvenience you encountered at the counter. We understand how wait times—especially with limited staffing—can be frustrating, and we regret any delays or lack of organization you experienced during pickup. Your comments regarding the vehicle location process are also noted, as this is an area where we can certainly improve clarity and efficiency.
Please rest assured that your feedback has been shared under Ticket #372003 with the appropriate team in Denver to help improve service levels, staffing, and overall organization moving forward.
We truly appreciate your balanced feedback and are glad to hear that, overall, you had a good experience. We hope to have the opportunity to serve you again and provide an even smoother experience next time.
Kind regards,
Haidee
À fuir absolument NU CARS MARRAKECH
À fuir absolument NU CARS MARRAKECH
Je ne comprends pas comment la plateforme CarJet peut continuer à collaborer avec un loueur aussi malhonnête que NU Car Rentals.
Cela fait plus de 6 ans que je loue régulièrement des véhicules, je connais parfaitement les conditions, notamment l’obligation d’utiliser une carte de crédit (et non de débit). Avant chaque voyage, je vérifie systématiquement mes plafonds et mes fonds disponibles.
Lors de ma dernière location, le personnel de NU Cars a volontairement simulé un refus de paiement en prétextant que ma carte de crédit ne passait pas. Pourtant, les fonds étaient bien disponibles. Par précaution, j’avais une deuxième carte de crédit… qui a soi-disant également été refusée.
En regardant leur terminal, j’ai clairement constaté qu’il indiquait une absence de réseau. Malgré cela, ils ont refusé d’en tenir compte et ont persisté à dire que le problème venait de mes cartes.
La seule “solution” proposée ? Souscrire une assurance sur place, à un tarif jusqu’à trois fois supérieur au prix initial de la location.
Face à cette situation, j’ai dénoncé une pratique malhonnête. Le personnel s’est retranché derrière le fait qu’ils n’étaient “que des employés”, tout en me proposant d’annuler la réservation — sachant très bien qu’une annulation de ma part leur est favorable financièrement.
Je suis également extrêmement déçu du service client de CarJet, qui n’a apporté aucune réponse concrète face à ce type de pratique, malgré ma fidélité et mon expérience en tant que client régulier.
Pour comparaison, je loue fréquemment chez d’autres prestataires sans jamais rencontrer ce genre de problème.
Conclusion :
Pratiques douteuses
Tentative évidente de vente forcée d’assurance
Aucun soutien du service client
J’espère sincèrement que CarJet prendra ses responsabilités et retirera NU Cars de sa plateforme, car ce type de comportement nuit gravement à leur crédibilité.
15 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Cher MB,
Merci d’avoir pris le temps de partager vos commentaires détaillés concernant votre expérience de location à Marrakech.
Nous sommes sincèrement désolés d’apprendre la frustration et les désagréments que vous avez rencontrés. Nous comprenons à quel point il a pu être décevant de faire face à des difficultés au comptoir, surtout après avoir tout préparé à l’avance avec des moyens de paiement valides et en attendant un processus de location fluide.
Nous prenons très au sérieux les préoccupations liées au traitement des paiements, aux offres d’assurance et au comportement du service client. D’après votre description, nous comprenons que vous estimez qu’il y a eu un dysfonctionnement dans le traitement de vos transactions par carte et que des options d’assurance alternatives auraient pu être présentées de manière peu transparente. Nous prenons également note de votre remarque concernant l’explication fournie sur la connectivité du terminal et les tentatives de paiement sur place.
Soyez assuré(e) que votre retour sera transmis pour examen à notre équipe affiliée de Marrakech afin que la situation puisse être correctement analysée, notamment les tentatives de paiement, la connectivité du système au moment de votre visite, ainsi que les informations qui vous ont été communiquées concernant les options disponibles.
Afin de nous permettre d’examiner votre dossier de manière approfondie, nous vous prions de bien vouloir nous fournir les informations suivantes :
1. **N° de confirmation se terminant par NU ou N° de contrat de location**
2. **Date et heure de prise en charge**
3. **Nom du conducteur principal**
Dès réception de ces éléments, nous veillerons à ce que votre dossier soit étudié avec le loueur et qu’un suivi approprié vous soit apporté.
Nous vous remercions de nous avoir fait part de votre expérience et regrettons que celle-ci n’ait pas été à la hauteur de vos attentes.
Cordialement,
Haidee
Beware!! Deceptive practices from NU SLC
NU Salt Lake City is a poorly managed franchise! It is not on site (airport) like the reputable rental companies. There is a long walk, then a shuttle to the off-site counter. Only one person working the counter and a long line (up to half-hour wait). At the counter they pressure customers to buy additional services and when you decline, they will add them to the contract anyway. They then turn a small screen around for you to review all of the fine print, and pressure you to initial in a dozen locations electronically to keep the line moving. Their office and shuttle do not open until 8AM, so plan on taking an Uber back to the airport for morning flights. After the fact, I received an inflated bill with the charges for services I specifically told them I didn't want. They added it in to one of the fine print initial areas, highlight the line item and email it to you. Customer service will not provide information to escalate. Good luck chasing your money! Avoid the hassle - DO NOT RENT from this location - if you do - DON'T trust them, take the time to read every line of the contract!!!
17 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Gordon,
Thank you for taking the time to share your detailed feedback regarding your recent rental experience in Salt Lake City.
We sincerely apologize for the frustration and inconvenience you encountered. We understand how the offsite location, extended wait times, and limited staffing may have negatively impacted your experience, especially after traveling.
More importantly, we are very concerned about your report of being pressured into additional services and charges being applied despite your refusal. This is not acceptable and does not align with the standards of transparency and customer service we expect from our partners. We also regret the difficulty you experienced when attempting to escalate your concern.
Please rest assured that your feedback is being taken seriously and has been escalated to our Salt Lake City affiliate under Ticket #371801 for a thorough review of both the sales practices and the charges applied to your rental.
We will give you an update once we receive their response.
Kind regards,
Haidee
NU customer service leaves a lot to be desired
Rented a car in San Diego 3/12/26 suppose to pick up car at 11:00 got there about 11:30. Did not have full size sedan so they upgraded to a Nissan Kicks SUV, drove off of lot and immediately met with low tire pressure. Went to Valero gas station not able to use air hose so went back to NU (less than 0.2) miles. Filled the tires with air..guy says any further issues just take to any Discount tire, we have an account they will fix the tire at no cost to you" we leave and start touring around San Diego...light comes on after about 2 hours...go to Discount tire...4.5 hour wait they couldn't fit us in that day..went to nearby gas station filled with air checked tires no light on took off...spent friday at zoo...Saturday morning woke up tire low so bright and early we go to discount tire...they get us in...then the BS starts with NU...they don't have an account they wanted me to pay for the new tire (had a screw in it) Customer service gentleman had the personality of a concrete sidewalk said that he has never heard of anyone needing tires fixed after only driving on them for a short time...maybe it was the way I was driving and that NU was not responsible for the tires...the discount tire people were great. Got the new tire, driving around town...parked on public street paid for parking..come out to police giving NU a ticket as the tags expired 2025. The whole experience with NU was terrible. Will NEVER rent from them again.
12 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Kat,
Thank you for taking the time to share your detailed experience with us.
We sincerely apologize for the multiple issues you encountered during your rental. This is certainly not the level of service or vehicle quality we aim to provide, and we understand how frustrating and disruptive this must have been to your trip.
We are particularly concerned to hear about the condition of the vehicle provided to you, including the tire issues shortly after pickup. This should have been properly inspected prior to rental. We also regret the inconvenience you faced when seeking assistance, as well as the conflicting information provided regarding tire servicing.
Additionally, we apologize for the interaction you described with our customer service representative. The level of support and professionalism you experienced does not reflect our standards.
We are also very concerned about the report of expired vehicle registration, as this is a serious matter that should never impact a customer’s rental experience.
Please rest assured that your feedback will be escalated to the appropriate team and the San Diego location for a thorough review of the vehicle condition, customer service handling, and internal processes.
To assist us in investigating your case further, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**
Once we receive this information, we will coordinate with the location to review the situation and determine appropriate next steps.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Absolutely horrible first they are not…
Absolutely horrible first they are not at phoenix rental car center you have to wait and take a very small shuttle to a far off site lot in a bad area of town. Second they have a lot of hidden fees!!! They tell you one thing then after you return vehicle you see extra special fees. They will not refund you. Read the small print really well and don’t sign anything Very disappointed that Priceline is a partner with them. You think you are saving alittle by using them for car rental but you will pay more in the long run. Never use them!!!
21 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear R Faulknor,
Thank you for sharing your feedback regarding your recent rental experience.
We sincerely apologize for the frustration and disappointment you encountered. We understand that the offsite location and shuttle process may have been inconvenient, particularly if this was not clearly expected in advance.
We are also very concerned to hear about your experience regarding additional charges. Transparency is extremely important to us, and all fees should be clearly explained at the time of rental. We regret any confusion or impression of hidden costs, as this is not the standard of service we aim to provide.
Please rest assured that your feedback has been taken seriously and will be shared with the appropriate team for review, including the concerns raised about post-rental charges and communication at the counter.
If you would like us to further investigate your specific case, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates
3. Primary driver’s name
Once we receive this information, we will coordinate with the location to review the charges applied and address your concerns accordingly.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Horrible customer service and run…
Horrible customer service and run around. They 2 times hung up and never called back. No supervisors to talk to and will never ever rent from them again. Booking from Expedia and they kept telling me to call Expedia to make cancelation and then Expedia would point me back at NuCar. You have been warned, I wish I would have looked at reviews before booking.
23 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Marty,
Thank you for sharing your experience with us.
We sincerely apologize for the frustration and inconvenience you encountered while trying to resolve your request. Being disconnected during calls and not receiving a callback is certainly not the level of service we strive to provide, and we understand how upsetting this must have been.
We also regret the confusion regarding the cancellation process between our team and Expedia. We understand how being redirected back and forth without a clear resolution can be extremely frustrating, and we apologize for the lack of coordination in handling your request.
Please rest assured that your feedback is being taken seriously and will be shared with the appropriate teams to improve both our customer service responsiveness and coordination with our booking partners.
If your concern is still unresolved, we would be happy to assist further. Kindly provide us with the following details so we can review your case:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver’s name
4. Pickup/rental location
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Straight Up Scammers
Rental company seemed fine up front. I had prepaid through Priceline for $226.30 and then at the counter paid $86.95 for the taxes and fees stuff. Trip happened at the end of May of 2025.
In June 2025, had a random charge for $31.25 which I figured was for the stupid toll in and out of the airport. No biggie.
Then end of July 2025 I get a charge for $64.15. I had disputed it through my bank but they came back and said it was legit. I reached out to Nu and they said it was the remaining toll and admin fee. Fine whatever.
Suddenly March 2026 I get some collection notice in the mail for $183 and change stating it was pertaining to either a rental agreement or the car being in an accident. Wtf. I was never in a flipping accident and why would you try and charge me almost year later for what exactly?? This company is absolute bullshit so stay far away
28 maja 2025
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Erika,
Thank you for bringing this matter to our attention.
We sincerely apologize for the confusion and frustration caused by the series of charges and, most importantly, the unexpected collection notice you recently received. We understand how concerning it must be to receive such a notice, especially when you were not involved in any accident and were not aware of any outstanding balance.
Based on your description, there appear to be multiple charges applied after your rental, including toll-related fees and additional amounts that were not clearly explained. This is certainly not the experience we aim to provide, and we understand your concern regarding the timing and nature of these charges.
Please rest assured that we take this matter very seriously. We will escalate your case for a thorough review with the appropriate department and the affiliate location to verify the validity of all charges, including the collection amount and its origin.
To assist us in investigating this matter promptly, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**
4. **Any reference number related to the collection notice (if available)**
Once we receive this information, we will work to clarify the charges and ensure that any incorrect or unsupported fees are addressed accordingly.
Thank you for your patience and for bringing this to our attention. We will do our best to resolve this matter as quickly as possible.
Kind regards,
Haidee
Warning
Warning: Predatory pricing and zero flexibility for flight delays
"Avoid NU Car Rentals if you are flying in. I booked through Navan and was never notified of a restrictive 2-hour pickup window. My flight was delayed, and despite this being out of my control, they gave my car away immediately.
Instead of helping, they offered me a different vehicle at 3x the original price. To make matters worse, I spoke to another customer on my way out who had the exact same experience and felt forced to pay the inflated rate. The staff claimed 'nothing could be done' and no manager was available to speak with me. This feels like a deliberate tactic to exploit stranded travelers. Save yourself the stress and book elsewhere
17 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Candy,
Thank you for taking the time to share your experience with us.
We sincerely apologize for the frustration and inconvenience you encountered, particularly given the circumstances of your flight delay. We understand how stressful it must have been to arrive and find that your reservation was no longer available.
We also regret to hear about the lack of flexibility and the significant price difference offered for an alternative vehicle. This is not the level of service we aim to provide, and we understand your concerns regarding both the communication of the pickup policy and the handling of your situation at the counter.
Please be assured that we take your feedback seriously. We will be reviewing this matter with the affiliate location to better understand the application of the pickup window policy, the availability of vehicles, and the pricing offered in such situations. Your comments regarding the lack of managerial support and overall handling will also be addressed.
To assist us in conducting a thorough review of your case, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup date and time**
3. **Primary driver’s name**
Once we receive this information, we will work with the location to assess the situation and determine if any resolution can be provided.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Horrible
Horrible. Weird location. Poor airport shuttle management. Unexpected costs related to insurance. Had to show our insurance, and that wasn't communicated prior. Weird experience with the zoom interface. Just horrible. Never again.
12 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Duncan,
Thank you for sharing your feedback regarding your recent rental experience.
We sincerely apologize for the inconvenience and frustration you encountered. We understand that the offsite location and shuttle process may have been confusing and inconvenient, particularly if expectations were not clearly set in advance.
We also regret to hear about the issues you experienced regarding insurance requirements and unexpected costs. We understand how important it is for all terms—especially those related to coverage and documentation—to be clearly communicated prior to pickup to avoid any surprises.
Additionally, we acknowledge your concerns regarding the virtual/Zoom check-in process and understand how this may have contributed to an overall uncomfortable experience.
Please rest assured that your feedback has been taken seriously and will be shared with the appropriate team to review these concerns and improve both communication and service moving forward.
If you would like us to further review your specific case, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup date and time**
3. **Primary driver’s name**
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
🇮🇱Racist car rental company
🇮🇱Racist car rental company. Asked if I was Jewish, then references Hitler? Over charges and makes customers pay for routine maintenance after the fact, stating that the car NOW needs and oil change and that the customer has to pay for it as it is now “UNRENTABLE” until it’s done. SCAM SCAM SCAM
USN ret CPO
Confirmation# 6650847326
John Soto
pick-up 3/19/2026 730PM
drop-off 3/23/2026 12PM
18 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear John,
Thank you for providing your booking details. We’re sorry to hear that you are unable to proceed with the rental.
We understand that your reservation was made through Priceline. For assistance with your refund request, we kindly recommend contacting their Customer Service team directly.
Phone: (800) 774-2354 or 1-800-259-2091
Website: [https://help.priceline.com/](https://help.priceline.com/)
Thank you for your understanding.
Best regards,
Haidee
====================
Dear John,
Thank you for bringing this matter to our attention.
We are deeply concerned to hear about your experience and sincerely apologize for the distress and offense caused. The behavior you described, including the inappropriate and discriminatory remarks, is completely unacceptable and does not reflect the standards of professionalism and respect we expect from our partners.
Additionally, we understand your concern regarding the charges related to vehicle maintenance. Customers should not be held responsible for routine maintenance such as oil changes, and we take such allegations very seriously.
Please rest assured that your complaint will be escalated for immediate review with the affiliate location involved. We are committed to conducting a thorough investigation into both the conduct of the staff and the charges applied to your rental.
To assist us in reviewing your case as quickly as possible, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup date and time**
3. **Primary driver’s name**
We appreciate you bringing this to our attention and assure you that appropriate action will be taken based on the findings of our investigation.
Kind regards,
Haidee
Don't use NuCar!
Don't use NuCar!
I had 1 1/2 hour flight delay, so I got my car late my rental. It was canceled and they didn't have an economy car that I had reserved for $140
So I had to upgrade for $240
Plus I paid the $140 original fee
So total it was $380
for 4 days. Customer service is terrible. They can't do anything.
13 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Judy,
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience you experienced, particularly following your flight delay. We understand how stressful it must have been to arrive and find that your reservation had been canceled and that the originally booked vehicle was no longer available.
We also regret to hear about the unexpected additional costs you incurred as a result. This is certainly not the experience we aim to provide, and we understand your concerns regarding the total amount charged for your rental.
Please rest assured that we take this situation seriously. To further investigate what occurred and review the charges applied, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver’s name
4. Rental location/Destination Airport
Once we receive this information, we will coordinate with our affiliate location to assess the circumstances surrounding the cancellation and the rate difference, and determine if any adjustments can be made.
Thank you for your patience, and we appreciate the opportunity to look into this matter for you.
Kind regards,
Haidee
First of all when you rent from this…
First of all when you rent from this car company in Phoenix, you have to take a train then get off the train. Find a shuttle and the shuttle takes you offsite which was about a 15 minute drive it was ridiculous. Never again the reason why I will never use it again. Is the customer service of this company is horrific I encountered a rep who was trying to bully me into getting the insurance and paying for my husband to drive also she was unbelievably rude. Thank God I had a bad experience with an another car company. There is no windshield wiper fluid in the car I rented can you imagine driving all of the desert with no fluid to clean your windshield wipers are very little where it would’ve caused me not to be able to see so I made sure there is fluid in there and there was none.!!!! He practically put a whole bottle in the car so make sure if you rent the from this place you make sure everything works. My advice. Stay far far away.
3 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Christy,
Thank you for taking the time to share your detailed feedback regarding your recent rental experience in Phoenix.
We sincerely apologize for the inconvenience and frustration you encountered. We understand how the offsite shuttle process may have felt inconvenient, especially after a long journey, and we regret that this added stress to your experience.
More importantly, we are very concerned to hear about your interaction with our location's representative. The behavior you described does not reflect the level of professionalism and respect we expect from our partners. We also apologize for any pressure you felt regarding additional products such as insurance or adding a driver. This is not the standard of service we aim to provide.
Additionally, we appreciate you bringing the vehicle condition to our attention. Driving without sufficient windshield washer fluid—especially in desert conditions—is indeed a safety concern, and this should have been properly checked prior to the vehicle being rented out.
In order to review your case with our Phoenix affiliate, could you kindly provide us with the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver’s name
Thank you again for your honest feedback. It helps us improve our service and prevent similar situations in the future.
Kind regards,
Haidee
Prepaid reservation canceled.
Made a reservation thru carrentals.com and it was prepaid. They canceled the reservation few hours before pick up. They are saying its a glitch in system. Now I am waiting with no car to pick up and other alternatives are now costing 4 times more. Never going to do business with them again,
18 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Customer,
Thank you for contacting us regarding your recent experience with your prepaid reservation. We sincerely apologize for the inconvenience and frustration caused by the last-minute cancellation.
We understand how disruptive it is to arrive at a location prepared to pick up your rental only to be informed that the reservation has been canceled, especially when alternative options are significantly more expensive. This is not the experience we want our customers to have, and we take this matter very seriously.
According to the information provided, the cancellation was due to a system error. In order to review your case with our San Diego affiliate, could you kindly provide us with the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver’s name
Thank you again for bringing this to our attention, and we apologize for the inconvenience you have experienced.
Kind regards,
Haidee
Its a SCAM in AGADIR
Its a SCAM! They pretend that your CREDIT CARD DOESNT WORK, and after many tries. Suddenly they come up with a solution: PAY FULL INSURANCE FOR 200€ and no need of deposit. BUT I HAVE ALREADY PAID FULL COVERAGE !!! SCAM!!!
18 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Robert,
Thank you for reaching out and sharing your concerns regarding your recent rental experience in Agadir.
We sincerely apologize for the frustration and inconvenience this situation has caused. Based on your description, it appears there may have been a misunderstanding regarding the payment and insurance process, which resulted in perceived unfair charges and unnecessary fees.
Please be assured that we take allegations of fraudulent or misleading practices very seriously. In order to review your case with our Agadir affiliate, could you kindly provide us with the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup date and time**
3. **Primary driver’s name**
Our goal is to ensure that all charges are accurate and that any duplicate or unnecessary fees are addressed promptly.
Thank you again for bringing this to our attention, and we apologize for the inconvenience you have experienced.
Kind regards,
Haidee
I was charged a $100 smoking fee when I…
I was charged a $100 smoking fee when I returned the vehicle. I contacted customer service and told them nobody had smoked in the vehicle. They said that there was what looked like weed in the carpet and had pictures. They sent me a low quality image that looked like lawn debris from pine trees where I was staying. They accused me of using drugs in there vehicle which was totally untrue and refused to reverse the charge.
16 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Albert,
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and concern caused by the smoking fee charged to your rental, as well as for the experience you had while trying to resolve this issue. We understand how upsetting it must be to be associated with something you firmly state did not occur.
Please be assured that we take your dispute seriously. Based on your feedback regarding the quality of the image provided and your explanation that the debris may have originated from your surroundings, we will be opening your case for further review with our affiliate location in Phoenix under Ticket #370077. We will request a more detailed assessment of the evidence to ensure that the charge was applied appropriately.
Our goal is to ensure that all charges are fair and supported by clear and accurate documentation. We appreciate your patience while we coordinate this review, and we will provide you with an update as soon as we receive additional information.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions in the meantime.
Kind regards,
Haidee
A total SCAM! Cancelled our reservation then tried to X5 the price!
A total SCAM! After we booked a car through Priceline.com to collect from NU Rentals at LAX and took an uber all the way to the rental place, we found out that NU cancelled our reservation! NU then told us "that price wasn't available" even after we had a confirmed reservation and that we could rent the exact same car for X5 the price we paid. Completely illegal price manipulation and the customer behind us had the exact same thing happen to them, so apparently they do this all the time. We had to scramble to find another rental nearby and ended up paying way more money and had a massive time wasting experience at NU. We did contact priceline and the BBB to report this illegal practice and Priceline did give us a refund, but NU didn't even bother confirming with priceline that they cancelled our booking (despite the NU rental employee telling us they sent the cancellation to priceline). They straight up lied to us and gave us no options other than rebooking the same car for 5X the priceline rate. Read the other reviews - they do this all the time. TRUST ME - DO NOT BOOK WITH NU CAR RENTALS.
3 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Blissful,
Thank you for taking the time to share your experience. We’re very sorry to hear about the situation you encountered and understand how frustrating it must have been, especially after arriving at the location expecting a confirmed reservation.
We sincerely regret the inconvenience caused by the cancellation of your booking and the lack of clear communication at the time of pickup. This is not the level of service we aim to provide. Please note that reservations made through third-party platforms such as Priceline are subject to availability and the rental location’s policies at the time of arrival. However, a confirmed reservation should always be properly reviewed and handled with transparency.
We are particularly concerned by your claim that the original rate was not honored and that a significantly higher rate was offered instead. This will require further internal review, as pricing and reservation handling should be clearly communicated and consistently applied.
We also apologize for any confusion regarding the cancellation process and the communication with Better Business Bureau and the booking provider. Your feedback highlights important areas where we need to improve coordination and customer support.
We would appreciate the opportunity to investigate this matter further. Please provide the following details so we can review your case in full:
1. Pickup date and time
2. Primary driver’s name
We sincerely regret the inconvenience and appreciate you bringing this to our attention.
Sincerely,
Haidee
Absolute scam
Absolute scam I declined all the insurance only to be charged an extra $100 for one day of “LDW insurance” and “roadside assistance” that I did not agree to. The price is absolutely deceptive… All in for a day and a half a rental (11am to 9pm the next day) I paid $350.
With regard to their “response” message below, I’ve already contacted them and Nu will not take any ownership of their deceptive practices. When the rep of the counter tells you that they need you to sign that you’re waiving/declining the xtra insurances do not believe them do not sign anything. Their words will not match up with what the document says in fine print… I’m almost 50 years old. I rent cars all the time, and I’ve never had this happen. They have several complaints against them at this specific location for doing the same thing to others and I filed a complaint with the Better Business Bureau.. I’ve provided Nu and Trustpilot the pick up date and time as well as my reservation number full name and phone number. Pickup was March 13th, 2026 11am, drop off was March 14th at 9pm both were at your Phoenix location.
To address their “new” response below, I’ve already provided them all this info, date, time confirmation number and pick up location. They have zero intention of doing anything about what is truly misrepresentation and fraud. If you check the Better Business Bureau, they have similar complaints to what I am stating from other customers.
As for the supposed video, it misquotes everything that transpired, and not only do I doubt they have the technology for such a video recording, if it did in fact exist, they are misrepresenting it to the point of complete fabrication.
10 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Elizabeth,
Please see the response we received from our Phoenix Affiliate.
"After conducting a careful review of the transaction video, rental agreement, and supporting documentation, we found that the customer's allegations are not supported by the recorded interaction.
During the rental transaction, the rental agent clearly explained the available protection options and asked the customer whether she wanted the full coverage or the basic coverage that most customers select. The customer responded that she would take the basic coverage.
The agent then explained exactly what the basic coverage included, advising the customer that it covered the rental vehicle and roadside assistance only, and that if she were to cause damage to another person's vehicle or property, she would need to rely on her own personal auto insurance. The customer acknowledged this explanation by stating, "Oh yeah, that's fine. I have great insurance." The transaction then proceeded.
The customer was also offered the prepaid fuel option. She declined the option and stated that she would return the vehicle with the same amount of fuel. The agent acknowledged her decision and moved on to the security deposit.
Before the customer inserted her credit card into the payment terminal, the agent clearly explained the charges that would be processed. The agent specifically advised that $300.00 would be held as a refundable security deposit, while the remaining balance represented the rental charges, including the basic protection package totaling approximately $99.00. The customer responded, "Okay," and voluntarily proceeded with the payment. At no point did she question the total amount displayed on the payment terminal or dispute any of the charges before authorizing the transaction.
Following payment, the rental agent reviewed the rental agreement with the customer point by point on the computer, providing another opportunity for the customer to ask questions or dispute any of the selected options. The customer did not object to any of the terms or charges during this review.
Additionally, the customer was presented with the Summary of Charges document, where the optional products were clearly identified. The agent explained that the customer was required to initial next to each optional item to acknowledge and authorize those selections. The customer voluntarily initialed each applicable section and signed the document without raising any concerns or indicating that she wished to remove any optional services.
In total, the customer was provided with multiple opportunities to review, question, decline, or dispute the optional products and charges:
During the verbal explanation of the available protection options.
Before authorizing payment on the credit card terminal after the total charges were explained.
During the review of the rental agreement.
While reviewing, initialing, and signing the Summary of Charges document acknowledging the optional items.
At no point during any of these stages did the customer indicate that she did not want the optional services or that the charges were incorrect.
Based on our review of the transaction video, signed rental documentation, and the customer's acknowledgments, we have determined that the charges were fully disclosed, properly authorized, and accepted by the customer.
The charges will stand, and no refund or adjustment is warranted."
Sincerely,
Haidee
Zero
Zero, if it was an option. Over an hour waiting in line in a cramped little office just to be told you must buy additional coverage even though my auto insurance provides coverage but doesn’t use the same verbiage. Every customer coming out was disgruntled, annoyed, pissed off!!! Be warned.
I have the information requested. How do I respond to you, not in a public forum?
20 lutego 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear MH,
You can send your response to help@nucarrentals.com.
Sincerely,
Haidee
============================
Dear MH,
Thank you for taking the time to share your experience. We’re very sorry to hear about the long wait time and the frustration you encountered during the rental process.
We understand how inconvenient it must have been to wait over an hour, and we sincerely apologize for the delay and the conditions at the location. This is not the level of service we strive to provide.
Regarding the additional coverage, while many customers do have their own insurance, rental locations are required to verify that the coverage meets specific criteria. If the documentation provided does not clearly meet those requirements, additional protection options may be required before a vehicle can be released. That said, we understand how this can be frustrating, especially if it was not clearly explained at the time.
We also regret to hear about the overall atmosphere and experience you described, as customer satisfaction and clear communication are very important to us.
If you would like us to review your rental in more detail, please provide your confirmation number (ending in NU), the rental location, along with the pickup date and primary driver’s name, and we will be happy to assist you further.
Thank you again for your feedback.
Sincerely,
Haidee
Awful!! RUN AWAY
Awful! Terrible customer service! Lies, hidden fees, charges to our account a month later and a crap car we tried to exchange on site,
13 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Megan,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the frustration caused.
We regret that the vehicle provided did not meet your expectations and that your request for an exchange was not resolved at the location. Additionally, we understand your concern regarding charges applied after the rental, as well as your perception of unclear or unexpected fees.
Please note that any additional charges or post-rental adjustments are typically based on the terms of the rental agreement, including factors such as vehicle condition, usage, or any services selected during the rental. These should always be clearly outlined and communicated.
That said, your comments regarding customer service, transparency, and the condition of the vehicle are taken seriously and will be shared with the appropriate team for review and improvement.
We would appreciate the opportunity to look into your case further and clarify the charges applied. Kindly provide your reservation details (confirmation number ending in NU, pickup date/time, pickup location, and primary driver’s name), and we will be happy to assist you.
Thank you for bringing this to our attention
Sincerely,
Haidee
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