Worst experience ever. Do not book here. Go somewhere else It is set up so that no matter the clients' degree of preparedness, insurance, top they over charge the tolls credit card and pre-pai... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A totally shady company. I’ll never go near them again. They almost ruined my trip with my family. I cursed them out and left, then rented a car from Enterprise. I’d booked the car through Priceline f... Zobacz więcej
Location via ECONOMY BOOKING. Normalement agence Carwiz, en fait NÜ. Au bureau, l'employé nous dit que l'assurance que nous avons pris ne couvre presque rien et nous dit que nous ne pouvons prendre... Zobacz więcej
Thank you dear bredren Garfield for all your hard work and due diligence. You are are a wonderful asset to this rental company. Amazing vibes you carry through your work day and I appreciate the Love... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Dane kontaktowe
San Antonio, Stany Zjednoczone
- www.nucarrentals.com
1,6
Bardzo słaba
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 81% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The worst car rental experience I've ever had…
This was the worst experience I've had renting cars for over 50 years. I had reserved the Wild Card based on an ad that said it would be similar to an economy or compact car. When I arrived, "all [they] had" was an 8-passenger van. I drive a very small car and did not have the skill set to drive that large of a car in an area I don't know. I was then stuck renting a more expensive car. THEN they started adding all the additional taxes...so a car I had budgeted $400 for (including insurance and stated online taxes) ended up costing close to $700! This company wins the prize for the worst car rental company going. A complete bait and switch, not only on the car type, but in final cost add-ins that make no sense to anyone than them. Add to that they are NOT at the airport rental center...it's a 15-minute drive from the rental center to a rundown past-hotel they use, so no matter what they throw at you, you're stuck accepting it since there's no other rental companies to check with. On the drive back to the airport our driver slammed on the breaks so hard at a red light that my flight bag went flying through the van, spraying its contents everywhere...we were all scared to death. This guy should not be behind the wheel of a passenger van. Painful lesson learned by using this discount brand...and one that wound up being more expensive than the trusted brands. Won't happen again.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Barbara,
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand how upsetting it must have been to arrive expecting a compact or economy-type vehicle and instead be offered a large passenger van that you did not feel comfortable driving. We also understand your concern regarding the additional charges and the significant difference between the expected rental cost and the final amount paid.
We regret that the vehicle assignment process, pricing transparency, and overall experience did not meet your expectations. Optional products, taxes, and fees should always be communicated clearly so customers can make informed decisions without feeling pressured or misled.
Additionally, we are very concerned by your comments regarding the shuttle experience and the driving behavior you described on the return trip to the airport. Safety is extremely important to us, and this feedback will be taken seriously and escalated to the appropriate team for review.
Please rest assured that your concerns regarding:
* Vehicle availability and “Wild Card” expectations
* Additional charges and pricing transparency
* Shuttle operations and driver conduct
* Overall customer service experience
will all be reviewed with the location involved.
We would appreciate the opportunity to investigate your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and dates/time
3. Primary driver’s name
Once we receive this information, we will coordinate with the location to review your case and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
If I could give less than zero
If I could give less than zero, I would. This company is the biggest rip off that I have ever encountered. There were so many "hidden fees" that the car rental cost more than our accommodation. Please do not put yourself in the position of working with them if you want a positive experience. I have never encountered any company as shady as them and I advise the airlines and VRBO to stop doing business with them
8 kwietnia 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Ruth,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand how upsetting it must have been to encounter charges that felt excessive and unexpected, particularly when they significantly impacted the overall cost of your trip.
Please know that transparency and clear communication regarding fees and optional services are extremely important to us. We regret that your experience left you feeling misled or dissatisfied, as this is not the level of service we strive to provide.
We also understand your concerns regarding our business practices and the impression this experience has left on you. Feedback such as yours is taken seriously and will be shared with the appropriate team for review, particularly regarding pricing transparency and customer communication during the rental process.
If you would like us to review your rental and the charges applied in more detail, we would be happy to assist. Kindly provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver’s name
Once we receive this information, we will investigate your concerns further and determine the appropriate next steps.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Scam!
Awful, what a scam! What a way to sour the end of a beautiful vacation. My family rented a compact car in the Azores for 7 days. We took proper car of the car and did our due diligence before leaving the airport parking lot and took videos of the car. When we returned the car the was normal dirt on the floor mats from being used for a week, I was told we were going to be charged a cleaning fee. I was so upset I knew this was wrong I went in the car and shook out all the mats and they said I would still be charged and I should have taken the car and vacuumed it before returning it, they said look at the sign inside the car “you need to return it as you received it.” They basically will charge you if it looks like you used the car at all during your rental. It’s such a scam! I went in the airport and tried to talk to the associate at the car rental counter but they too were in on the scam. They said most of their customers go and vacuum out their cars before returning, what BS! I’ve never rented a car and had to clean lite dirt off the floor before returning in order to not be charged! Who would think to do this on vacation?! I filed a formal complaint at the airport because I was getting nowhere with this god awful company. Fyi the rental deposit was over 1500eu and they were threatening if I didn’t pay the cleaning fee they wouldn’t give me my security deposit back. Stay away from renting from this company, shame on them!
10 kwietnia 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Katherine,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and distress you experienced during your recent rental. We understand how upsetting it must have been to be charged a cleaning fee, especially when you believe the vehicle was returned in a reasonable condition after normal use.
We regret that the situation left you feeling treated unfairly and that your concerns were not adequately addressed at the location. Cleaning policies are intended to apply only in cases where a vehicle requires excessive cleaning beyond standard use, and we understand your concern that this may not have been the case here.
We are also very concerned about the communication you received regarding your security deposit, as this should always be handled professionally and transparently.
Please rest assured that your feedback will be escalated to the appropriate team for a full review of the charges applied, as well as the handling of your concern at the location.
We would like the opportunity to investigate this matter further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental location/Pickup location
3. Primary driver’s name
4. Pickup date/time
Once we receive this information, we will coordinate with the location to review your case and determine the appropriate next steps.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Never again
I have consistently purchased my airplane tickets and rental car reservations together as part of comprehensive travel packages. This process has generally been smooth and hassle-free, and I have not encountered any issues with this particular company until recently. They requested additional charges, including toll fees and excessive insurance premiums. I typically use my own car insurance for such rentals. I am very disappointed that booking sites are partnering with a company that is not BBB-accredited. They even offered a reduced rate—$350 instead of $500—if I couldn't afford the higher amount. I immediately canceled the reservation because it seemed suspicious and possibly a scam. DO NOT RENT FROM THIS COMPANY!
16 kwietnia 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Debora,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and concern you experienced during your recent booking attempt. We understand how important it is for the rental process to be clear, transparent, and consistent—especially when you are accustomed to smooth travel arrangements.
We regret any confusion regarding additional charges such as toll programs and insurance options. While these may be presented at the counter based on rental requirements or coverage verification, they should always be explained clearly and without pressure so you can make an informed decision.
We also understand your concern regarding the pricing presented and how this may have appeared inconsistent or unexpected. This is not the experience we aim to provide, and we apologize for any impression of non-transparency.
Please rest assured that your feedback will be shared with the appropriate team for review, particularly regarding how optional services and pricing are communicated to customers.
If you would like us to review your specific reservation or cancellation in more detail, we would be happy to assist. Kindly provide the following:
1. **Confirmation # ending in NU or booking reference**
2. **Location and date of intended pickup**
3. **Primary driver’s name**
Once received, we will look into the matter further.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Worst rental EVER
Reserved car not available. Placed in huge SUV (extra gas cost). State police ran license plate and it was uninsured. Told manager at Nu and he said go ahead and call the police, we have fleet coverage, I’m not offering you anything, including the additional insurance we paid for. Shitty, shitty company with zero customer service or concern.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Don,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and the serious concerns you’ve raised. Being provided with a vehicle that did not match your reservation, along with the issues you described regarding the license plate and insurance status, is deeply concerning and not reflective of the standards we expect.
We also regret your interaction with the location manager, as the level of service and response you described does not meet our expectations for professionalism or customer care. Additionally, we understand the inconvenience caused by being placed in a larger vehicle, including the added fuel costs.
Please rest assured that this matter will be escalated for immediate review with the appropriate team, particularly regarding vehicle compliance, insurance coverage clarification, and staff conduct.
We would like the opportunity to investigate this situation thoroughly. Kindly provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup location and date**
3. **Primary driver’s name**
Once we receive this information, we will coordinate with the location to review your case and determine the appropriate next steps.
Thank you again for bringing this to our attention. We sincerely regret that your experience did not meet expectations.
Kind regards,
Haidee
Mahdi Atoyb is courteous and very…
Mahdi Atoyb is courteous and very helpful.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Liem,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Mahdi Atoyb provided you with courteous and helpful service. Positive experiences like yours are what we strive to deliver, and it’s always rewarding to recognize team members who go above and beyond.
We will be sure to share your kind words with Mahdi and the team in Fort Lauderdale under Ticket #376000.
Thank you again for choosing us, and we look forward to serving you in the future.
Kind regards,
Haidee
I realize I am absolutely waisting my time🤮
I realize I am absolutely waisting my time writing this review as there are multiple, similar complaints from other disgruntled customers, and each has received the same horrible canned company response. This is a clear bait and switch scam they do to so many other customers when the opportunity presents itself. I reserved a Camry or equivalent through Priceline. My insurance was $16 per day and the car was $29.09 per day. With taxes, my total paid was $378.48 for 5 days. BUT, when I was done, I ended up paying just over $1,000!! When I got to PU Car after having to take a shuttle to get there, the PU employee at the counter confidently and comfortably said he could put me in a larger vehicle for the same price, which I agreed to. And here’s where the bait and switch occurred. Yes, I know I’m going to get the same canned response PU provides everyone so please don’t insult my intelligence telling me I need to “read the fine print.” You’re right and shame on me for trusting PU Car would do what other trusting, reputable companies do, and talk through the significant changes I was about to sign for. What PU clearly did was a form of bait and switch and I do believe PU took full advantage of me knowing after taking my long flight that there’s almost NO chance I or anyone for that matter would read everything as they are tired and just want to get the heck out of there!!! Shame on you for continuing your bait and switch tactic. Yes, I signed and initialed your document, 100% on me!! Agreed!! I ended up paying $628.27 more than what I initially thought! Your company fully understands human nature and knows people think your employee offered such a great deal only to totally stick it to them via the insurance. Yes, I will file a complaint with the FTC for the bait and switch tactic and yes, I will dispute the charges with my credit card company…..but PU will stand behind, “He signed the contract which outlines the charge.” We didn’t do anything wrong.” Yes you did! You absolutely and fully understood what the VAST majority of customers would do and that’s to blindly sign. My fault for doing so…lesson learned and 100% on me for trusting PU Car, and signing. Let me ask though, how does it feel having such a ridiculously low rating? I now know PU has a HORRENDOUS reputation!!! Is the company proud to have so many unhappy customers rather than work on improving the customer experience??? Again, a waste of my time for posting this but yes, all I can do is what I said above and share with others about my absolutely horrendous personal experience using PU. I’ve requested a call from a manager but expect absolutely nothing but wasting my time outlining my horrible experience only to be told, “I reviewed your signed contract and you agreed to these terms.” All I can hope for is PU reviews their practice and do what they can to improve the customer experience moving forward. Let me ask, and please do provide a response to this, what actions has your company taken in the past to avoid this unfortunate situation from happening to other customers? Please share here, what those steps and actions you have taken. And please don’t just simply say, “We review these matters with our employees as they occur.” I’ll ask these questions when the manager calls but do not expect anything but further aggravation😔
6 kwietnia 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Roger,
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the frustration and disappointment you experienced. We understand how upsetting it must have been to encounter a significant difference between the expected cost and the final amount charged, especially after a long day of travel.
We take your concerns regarding transparency, communication, and the rental process very seriously. While all charges are outlined in the signed rental agreement, we recognize that the way options—such as vehicle upgrades and additional coverage—are presented at the counter should always be clear, transparent, and fully understood before any agreement is finalized. We regret that this was not your experience.
You also raised an important question regarding what actions are taken to prevent situations like this. Please know that customer feedback such as yours is regularly reviewed with our affiliate locations. This includes reinforcing clear communication of optional products, ensuring customers are properly informed of cost implications before acceptance, and addressing any service behaviors that may lead to misunderstandings. We also monitor recurring concerns to identify areas where additional training or process improvements are required.
That said, we would like the opportunity to review your specific rental in detail, including the charges applied and how they were presented at the time of pickup. Kindly provide the following information:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**
Once received, we will coordinate with the location to conduct a thorough review and determine if any further action is appropriate.
We understand your concerns and truly regret that your experience did not meet expectations. Thank you again for bringing this matter to our attention.
Kind regards,
Haidee
This has been the worst car rental…
This has been the worst car rental experience. The attendant was very condescending. There were hidden fees including an extra loss insurance fee of almost $400 for the week. Although I used my personal insurance, that extra insurance is new and is not covered by most. I have the Florida sun pass. I was told I couldn’t use it that I had to purchase theirs for 12.99 a day. I got the car at 1/2 a tank. At return, at around 3.45, the shuttle left as I was parking and left me standing in the parking lot. Their door was closed and I dropped the keys in a drop box. I had to take Uber to the airport. Never Again!
11 kwietnia 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Wesner,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you experienced during your recent rental. The concerns you’ve raised regarding customer service, additional charges, and overall communication are taken very seriously.
We regret to hear about your interaction with our staff and that you felt the service provided was not professional. Additionally, we understand how concerning it is to encounter charges that were not clearly expected, particularly regarding insurance and toll programs. These policies should always be communicated transparently so you can make informed decisions.
We also apologize for the condition of the vehicle at pickup, specifically the fuel level, as well as the inconvenience you experienced during drop-off. Being left without shuttle assistance and needing to arrange alternate transportation is certainly not the experience we aim to provide.
Please rest assured that your feedback will be escalated to the appropriate team for a thorough review of customer service practices, billing transparency, and shuttle operations at this location.
If you would like us to further review your specific rental and the charges applied, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates/times**
3. **Primary driver’s name**
Once we receive this information, we will investigate your case and determine the appropriate next steps.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
I recently rented a car from them and I…
I recently rented a car from them and I had a good experience with them.
4 kwietnia 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Camtho,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that you had a good experience with your recent rental in San Diego. It’s always encouraging to know that our service met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Haidee
I have had a horrible experience
I have had a horrible experience. I recently rented a car in Salt Lake City and was charged 30% more for my rental for being 2 hours late on my return. I called them ahead of time to let them know and I was told I would not be charged any additional fees. I was totally scammed by them, and I will tell everyone I know not to use them. Its bad business to lure customers in with prices and then scam them when it's time to pay. Not cool at all.
19 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Calvin,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced regarding the additional charges applied to your rental. We understand how concerning it must have been to receive a higher charge than expected, especially after notifying the location in advance of your delayed return.
We are particularly concerned about the information you were provided, as any guidance given by our team should be clear, accurate, and consistent with the applicable rental policies. We regret any confusion or miscommunication that may have occurred in this situation.
Please rest assured that your feedback has been taken seriously and will be escalated to our Salt Lake City team under Ticket #375035 for a detailed review of the charges applied, as well as the communication provided to you prior to your return.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Worst Rental Experience to Date
picked up my car and was forced into rental insurance which I’d already purchased before I rented the car. Associate insisted I needed to purchase. Upgraded me for the inconvenience. It’s a brand new trailblazer- paper plate. I got pulled over 3 times in my first 30 hours of being in Phoenix by 3 different police officers. Couldn’t read my plate. Took the car back up to Nu to switch it out. They gave me a horribly busted Chevy Malibu. Dented. Bald tires. Needs an oil change. Key is never detected unless you restart the car. Just didn’t feel safe in a car that’s really not maintained. Especially after the inconvenience.
I dropped my first rental off so suddenly- I left my water bottle in the car. I see the Trailblazer in the lot as I’m dropping off my car. Upon returning the Malibu on my scheduled return- I went and met with the same associate to see if they had a lost and found. He briefly checked and when I mentioned the car was still in the lot- he brushed me off and said it’s probably already been rented out and sent me on my way. Didn’t have the courtesy to check if it was in the lot.
Customer service just left so much to be desired. I felt unheard and not valued in every situation I had with Nu.
I cannot believe I spent my money with this company. Spend it on literally any other car rental company.
Upon sending this to Nu customer service. I received a $100 refund for the inconvenience. They said no further compensation will be provided. They have told me on each occasion that I can speak with a manager and each time I’ve been handled by a regular associate. This information has all been provided for transparency purposes.
31 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Stephanie,
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the multiple issues you encountered during your rental experience. This is certainly not the level of service, safety, or professionalism we aim to provide, and we understand how frustrating and concerning this situation must have been.
We are particularly troubled by your report of being required to purchase additional insurance despite already having coverage, as well as the condition and suitability of the vehicles provided. Being given a vehicle with maintenance concerns such as worn tires, mechanical issues, and overall poor condition is unacceptable and does not meet our standards—especially when safety may be impacted.
Additionally, we regret the inconvenience you experienced with the initial vehicle, including the issues related to the temporary plate, as well as the handling of your request when you returned to the location. Your feedback regarding the lack of assistance with your lost item and the level of customer service you received is also very concerning.
We understand that you were provided a partial refund; however, we recognize that this may not fully reflect the overall experience you described. Please rest assured that your feedback will be escalated to the appropriate team for a comprehensive review of the vehicle condition, rental procedures, and customer service practices at this location.
To assist us in reviewing your case further, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**
Once we receive this information, we will coordinate with the location to conduct a thorough investigation and determine if any further action is appropriate.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Terrible experience with this company…
Terrible experience with this company and I would urge anyone never to use them. I booked through Expedia thinking that they will only list reputable companies but I was very wrong.
On arrival at the airport, someone came and picked us up and drove us to their 'office' which is about 15min away in the middle on no-where with not even a board displaying their name. We waited around 90min to be seen. Everything was fully paid for through Expedia but they requested a card for damage deposit which was fine. They wanted to hold nearly £2k damage deposit which we agreed to as well but then they said that the card was not going through and said the only way to get a car is to start a new contract and forgo our contract with Expedia. We contacted the credit card company and they informed us that there were no restrictions on the credit card and a deposit hold hasnt even been attempted.
We lost most our day dealing with this scam and thankfully decided to go with a different company who were amazing- GoRentCarMarrakesh.
31 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Nirosha,
Thank you for taking the time to share your experience.
We sincerely apologize for the frustration and inconvenience you encountered during your recent rental. We understand how disappointing it must have been to face delays, unclear processes, and ultimately be unable to proceed with your booking after traveling to the location.
We are particularly concerned about the issues you described regarding the security deposit and payment processing. Situations where a valid credit card cannot be processed—especially when no authorization attempt appears to have been made—should be clearly explained and handled with transparency. We also regret the confusion surrounding the option to proceed under a new contract, as this understandably added to your frustration.
Additionally, we apologize for the long wait time and the inconvenience caused by the offsite location and lack of clear signage. This is not the level of service we aim to provide, especially for customers arriving after booking through a trusted partner.
Please rest assured that your feedback has been taken seriously and will be escalated to the appropriate team for a full review of the payment handling, customer service, and operational procedures at this location.
To assist us in investigating your case further, we kindly ask that you provide the following:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver’s name
4. Rental location or Destination Airport
Once we receive this information, we will coordinate with the location to review the matter and determine the appropriate next steps.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Avis très négatif
Avis très négatif – À fuir absolument
Je déconseille fortement cette agence de location de voiture à Marrakech. Ils attirent les clients avec des prix très bas sur Internet via des plateformes comme Expedia ou autres grands groupes partenaires. Mais une fois sur place, la réalité est totalement différente.
D’abord, ils vous envoient à une adresse compliquée pour récupérer le véhicule, ce qui vous fait déjà perdre du temps. Ensuite, au moment de finaliser la location et de faire le dépôt de garantie, ils prétendent que votre carte bancaire ne fonctionne pas, alors qu’elle est parfaitement valide et approvisionnée.
Tout laisse penser à un stratagème : soit leur terminal de paiement ne fonctionne pas volontairement, soit ils trouvent des excuses en accusant la banque. Pourtant, après vérification, la banque confirme que tout est en ordre. Malgré cela, ils insistent et bloquent la situation.
Le but semble clair : vous pousser à accepter des options supplémentaires ou à payer plus cher pour contourner ce faux problème. C’est une pratique malhonnête et très frustrante.
Pour ma part, j’ai préféré abandonner et perdre l’argent déjà engagé plutôt que de tomber dans leur piège.
Conclusion : une arnaque totale. À fuir absolument.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Chère Lina,
Merci d’avoir pris le temps de partager vos commentaires.
Nous sommes sincèrement désolés d’apprendre la frustration et les désagréments que vous avez rencontrés lors de votre tentative de location à Marrakech. Nous comprenons à quel point cette situation a pu être préoccupante et décevante, surtout après avoir effectué une réservation à l’avance et en vous attendant à un processus fluide à votre arrivée.
Nous sommes particulièrement préoccupés par vos remarques concernant le processus de paiement et les difficultés rencontrées avec votre carte bancaire. Les situations dans lesquelles des moyens de paiement valides sont refusés sans explication claire doivent être correctement traitées et communiquées. Nous prenons également en compte votre inquiétude concernant la manière dont la situation a été gérée et l’impression que des options alternatives vous auraient été proposées de manière peu transparente.
Soyez assuré(e) que votre retour a été pris très au sérieux et sera transmis à l’équipe compétente afin qu’une enquête approfondie soit menée, notamment sur les tentatives de paiement, le fonctionnement du terminal et la gestion globale de la relation client sur place.
Afin de nous permettre d’examiner votre dossier en détail, nous vous prions de bien vouloir nous fournir les informations suivantes :
1. **N° de confirmation se terminant par NU ou N° de contrat de location**
2. **Date et heure de prise en charge**
3. **Nom du conducteur principal**
Dès réception de ces éléments, nous coordonnerons avec l’agence afin d’analyser la situation et de déterminer les prochaines étapes appropriées.
Nous vous remercions encore de nous avoir fait part de votre expérience et regrettons sincèrement qu’elle n’ait pas été à la hauteur de vos attentes.
Cordialement,
Haidee
Scam
Scam, I should have read reviews here. Gave me an old car, lower tier car, empty gas tank, charged me more. Why is this legal? Very poor expirience starting a trip in San Diego.
23 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Max,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your rental in San Diego. This is certainly not the level of service or quality we aim to provide.
We are particularly concerned to hear that the vehicle provided did not match the category you reserved, was not in acceptable condition, and was given with an empty fuel level. Additionally, we regret any confusion or concern regarding the charges applied to your rental.
Please rest assured that your feedback has been taken seriously and will be escalated to the appropriate team for a thorough review of the vehicle assignment, condition standards, and billing practices at this location.
To assist us in investigating your case further, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates/time**
3. **Primary driver’s name**
Once we receive this information, we will review the situation with the location and determine the appropriate next steps.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
SCAMMERS
Ladies and gentlemen. SCAMMERS. If someone sends you a confirmation email that your car has been reserved, without any disclaimer that if you don't pay online, it doesnt guarantee the car, I take it that it's reserved. I came 50. min early, but they didn't offer to wait. They said your car isn't available because you didn't pay online, so we don't have it. You have to upgrade for $150 or higher. Emailed them to dispute it, probably six times, they only said "you came early"....What a BS.......NOPE NEVER AGAIN
3 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
**The response has been sent directly to the customer’s email.**
========================
Dear Karolína,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced regarding your reservation. We understand how upsetting it must have been to arrive expecting your vehicle to be available, only to be informed otherwise and presented with higher-priced alternatives.
We are particularly concerned about your comments regarding the clarity of the reservation terms and the communication you received. Reservation conditions, including payment requirements and vehicle availability, should be clearly explained to avoid any misunderstandings at the time of pickup.
We also regret to hear about your experience when attempting to follow up on this matter, as well as the lack of a clear and helpful response to your inquiries. This is not the level of service we aim to provide.
Please rest assured that your feedback has been taken seriously and will be escalated to the appropriate team for review, particularly regarding reservation handling, communication, and customer support responsiveness.
If you would like us to further investigate your specific case, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver’s name
Once we receive this information, we will review your case in detail and determine the appropriate next steps.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
DO NOT RENT HERE
DO NOT RENT HERE. They’re a scam. Set up in an abandoned bank , only option is to speak to a virtual representative. Super sketchy. They charge a large deposit when you pick it up. The car was not nice, it had obviously re-painted panels. They used so much air freshener it made my eyes water. Charged me for insurance, then when I got a flat tire 4 miles from the office, they charged me for a new tire. I put the spare on myself. They then forged my signature on the damage report. Go with a known company that operates at the airport. Don’t be fooled by the low upfront price. I booked through Expedia, not realizing it was such a bad company.
31 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Benjamin,
Thank you for taking the time to share your feedback.
We sincerely apologize for the distress and frustration you experienced during your rental. The concerns you have raised are very serious, and we understand how upsetting this situation must have been.
We are particularly concerned about your comments regarding the condition of the vehicle, the charges applied, and especially the allegation regarding the handling of documentation. These matters do not reflect the standards of service, transparency, and integrity we expect from our affiliates.
We also regret the inconvenience you experienced with the tire issue and the charges that followed, as well as any confusion surrounding the insurance coverage. This is not the level of support and clarity we aim to provide our customers.
Please rest assured that your feedback will be escalated for review with the appropriate team. A thorough investigation will be conducted into the concerns you raised, including the vehicle condition, billing, and documentation process.
To assist us in reviewing your case in detail, we kindly ask that you provide the following:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates
3. Primary driver’s name
Once we receive this information, we will work with the location to review the situation and determine the appropriate resolution.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
I had one of the worst car rental…
I had one of the worst car rental experiences I’ve ever had with NU Car Rentals, and I would not recommend them to anyone.
First, they advertise themselves as an airport rental company, but they are not truly accessible like other airport rentals. They close at 7:00 PM and do not clearly communicate this upfront. I missed the 6:30 PM pickup window because I reasonably expected an airport-connected service to accommodate typical flight schedules. When I arrived, there was no support, no flexibility, and no attempt to make the situation right.
Customer service was extremely poor. The representative I interacted with, Neidi, was dismissive and unhelpful. There are no real on-site customer service agents—everything is handled virtually, and the staff present are primarily there to clean and hand off vehicles. When I asked basic, reasonable questions, I was repeatedly told, “I’m just doing my job,” without any explanation of policies. That is not customer service.
They also nickel-and-dime you at every turn. There is a $500 hold placed on your card, which is excessive—nearly the cost of the rental itself. On top of that, they have strict and unreasonable policies around drop-off times. Even returning the vehicle later on the same day can result in additional charges.
Another major issue is their insurance policy. Do not waste your money purchasing coverage through third parties like Priceline—they do not accept it if you are a local renter. In fact, if you do not use your own personal insurance, they will not rent to you at all. Even for out-of-state renters, they only accept coverage purchased directly through them. This is not clearly explained ahead of time and feels intentionally misleading.
To make matters worse, when I raised concerns about these issues, there was no effort to compensate, assist, or provide any form of resolution.
Overall, this company lacks transparency, customer care, and basic professionalism. I will never use NU Car Rentals again, and I strongly advise others to avoid them unless you want to deal with hidden policies, poor service, and unnecessary charges.
31 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Dominique,
Thank you for taking the time to share your detailed feedback regarding your recent experience.
We sincerely apologize for the frustration and inconvenience you encountered. We understand how disappointing it must have been to arrive expecting a seamless airport rental experience, only to face challenges with location accessibility, operating hours, and the inability to complete your pickup. Clear communication of operating hours is essential, and we regret any confusion this may have caused.
We are also very concerned to hear about your interaction with our staff and the level of customer service you received. The response you described does not reflect the standard of professionalism and support we expect, and your feedback regarding the lack of assistance and clarity has been noted.
Additionally, we understand your concerns regarding the security deposit, rental policies, and insurance requirements. Transparency is extremely important, and all terms—including deposit amounts, coverage policies, and rental conditions—should be clearly communicated prior to booking to avoid any misunderstandings.
Please rest assured that your feedback has been taken seriously and will be escalated to the appropriate team for a comprehensive review of the concerns you raised, including service handling, communication of policies, and overall customer experience.
If you would like us to further investigate your case and review your reservation, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Scheduled pickup date and time
3. Primary driver’s name
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to address your concerns.
Kind regards,
Haidee
Bad ratings, now I get it
Well, now I get the low rating. They say you get what you pay for, right?
Arrived at airport during a non peek time, and I was the only person not to fit on the shuttle that was waiting. Was told 7 min for next one. That actually meant 15 min.
Finally got to the NUCAR location and arrived to a long line. To my dismay, the line is all the people from the shuttle I didn’t get on! That goes to show you how inconvenient this place is. Thank goodness I’m not in a hurry to get anywhere.
I have no idea why things are taking so long to check people in and why the lobby is full of people sitting!?
Now I’m concerned about the car I might get….. I am predicting I’m going to be standing in this line at least another 30 min!!!
Coming back to tell more.
Finally got to the desk and we immediately discussed the car I reserved. Interesting, as he kept talking he started referencing a different brand and type of car. I corrected him and then he told me “we don’t have the car, so we are giving you an SUV” I had reserved a sedan! He didn’t even give me the courtesy to explain to me. They didn’t have my car. He just automatically started talking about a different car with absolutely no explanation.
I was irritated. I totally understand that at times rental cars run out of the cars you rent but they always give you a like for like a car. I reserved a sedan. I do not want an SUV. He was rude about it and even offered to shuttle me back to the airport so I could go to a different rental company.
I was then pressured to get insurance. I refused multiple times and the person told me of scenarios of how MY insurance isn’t enough… including I would be charged $114 a day while the car is getting repaired even if my insurance covered damage!
He then told me that they found a car on the lot that I reserved. The next thing they do is give you the key fob and tell you to walk into a parking lot filled with cars and keep clicking the alarm button until you hear the car. Are you serious?
I finally found the car and it is the worst conditioned rental car I’ve ever rented. Dinged up everywhere, I took a video to make sure they wouldn’t claim I did any of the damages.
Bear in mind, my rental was to be a luxury sedan!
Never would I ever recommend this company!
28 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the series of issues you encountered during your rental experience. We understand how frustrating it must have been to deal with shuttle delays, long wait times, and a crowded lobby upon arrival. This is certainly not the smooth and efficient process we aim to provide.
We are particularly concerned about the handling of your vehicle assignment. Not being clearly informed about the availability of your reserved vehicle, as well as the manner in which alternatives were presented, does not reflect the level of communication and professionalism we expect. We also regret the pressure you felt regarding insurance coverage and the way this information was conveyed.
Additionally, we apologize for the condition of the vehicle you ultimately received and the inconvenience of having to locate it yourself in the lot. Your experience in this regard falls short of our service standards, especially considering the type of vehicle reserved.
Please rest assured that your feedback has been taken seriously and will be escalated to the appropriate team for a thorough review of the shuttle operations, staffing, customer service practices, and vehicle quality at this location.
If you would like us to further investigate your specific rental, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Worst car rental experience ever
Worst car rental experience ever. And I haven't even started my trip! I needed a simple refund as I didn't need the car any longer for my trip. These clowns wouldn't let me cancel! Then they acquiesced and said I could cancel for a $25 'admin fee'. So for me to get a refund I have to pay $25 for some bloke to make 3 mouse clicks, and jump through a phone tree at least 8 times. I refuse to pay their silly fees.
23 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Brian,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration you experienced while attempting to cancel your reservation. We understand how important flexibility is when travel plans change, and we regret that the process was not as smooth or straightforward as expected.
We also understand your concern regarding the cancellation fee. Please note that cancellation terms, including any applicable administrative fees, are typically outlined in the booking conditions at the time of reservation. However, we recognize that this can still be frustrating, especially when changes are made prior to the rental.
According to our system, your cancellation and refund request has been approved and successfully processed on March 26, 2026. Please allow some time for the funds to reflect in your account, as processing times may vary depending on your bank or card issuer. A confirmation has also been sent to your email for your reference.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
One and Done
Got me once...NEVER again. The reviews are true...the price may not be the price. If you cared about your customers and your reviews you would quit with the surprise charges. They also REQUIRE that you use their easypass - I have my own easy pass. I don't need to pay additional to use their easy pass.
21 marca 2026
Opinia niezależna
Odpowiedź od NU Car Rentals
Dear Dolores,
Thank you for sharing your feedback with us.
We sincerely apologize for the frustration and disappointment you experienced. We understand your concerns regarding unexpected charges and how important it is for pricing and policies to be clear and transparent from the start.
We also regret any confusion surrounding the toll program and the use of an E-Pass device. We understand that many customers prefer to use their own toll transponders, and any requirement or restriction should be clearly communicated prior to rental to avoid inconvenience.
Please rest assured that your feedback has been taken seriously and will be shared with the appropriate team for review, particularly regarding transparency in pricing and toll policies.
If you would like us to review your specific rental and the charges applied, we would be happy to assist. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates
3. Primary driver’s name
4. Rental location/Destination Airport
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
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