Noisylobster Recenzje 

The view is five star, the prices are seven star delivering two/three star service. The food was no better than an average pub. The service was also slow and drinks were forgotten and staff reminded. Not impressed, won't be coming here again. £30 service charge was a joke!

This is our second time coming to The Noisy Lobster on Avon Beach in Christchurch. Both times have been incredible. The service, atmosphere and food are all 10/10. Even despite being busy from the summer heat, all the staff were polite, smiling and welcoming. We sat on the terrace the first time, arriving slightly early so we were able to sit on the sofa in the sun with drinks before our table was ready. Constant check ins from staff whilst being so friendly and polite. All the food we have had has been incredible flavour, the lobster and monkfish and all the starters are amazing. The cocktails are creative and the wine list is wonderful! Will be going back and would highly recommend. I am truly unsure why there are so many negative reviews when everyone seems so happy, all the customers seemed content, everyone was being checked in on and in such a lovely atmosphere. It is expensive, but it is a nice higher end seafood restaurant on the water, everyone is well dressed and the quality of service, the effort and time put into the food, and the care from all staff shows it. Every plate is a work of art, and we will be coming back!

DO NOT GIVE THEM YOUR BANK DETAILS ONLINE:
The Noisy Lobster might be one of the rudest restaurants in the UK...
Customers aren't just paying for the scenery; they are paying for hospitality, and that is where I, and a number of Google reviewers, appear to feel that it falls short.
Its owner, Peter Hayward, is repeatedly named for being rude, angry and dismissive of those who could not make their table for reasons outside of their control.
We wanted to treat my mum — who has a disability — to a meal with the family, but we were unable to park. After 20 minutes of trying, I called and spoke to the owner, but his immediate default was to say "well I'm charging you", even though he had customers wanting the table. He became verbally aggressive before eventually offering to move a staff car (but we had two vehicles), by which stage there was no way we wanted to eat in his restaurant. He certainly didn't deserve our custom, and today he took £90 from our account without permission.
Another reviewer, Elaine Baker, appears to have had a similar experience. She says that, after an accident on the motorway, she called approximately three hours before her booking to explain that she could not arrive. According to her review, she was nevertheless told she would be charged £15 per person — £120 in total — and that the money was taken from her account almost immediately.
Another reviewer, Anastasia Ttofis, describes an apparently similar dispute over a cancellation after being unable to find parking during extremely busy weather conditions. She says the person she spoke to was the owner and that, when she suggested it would be cheaper to park illegally and accept a parking ticket than lose the cancellation fee, the response was essentially that she should do so.
Several online complaints identify the same owner/manager, with reviews calling him rude, dismissive and apparently uninterested in basic customer service. I personally tried to reason with Peter and have never encountered such discourtesy in my entire life.
As a member of the press, I've been fortunate enough to have dined at some of the world's best restaurants, and I would not recommend his restaurant to an enemy. I am not alone...
Just take a look at reviews by Greg Bastad, John Kovacs, Felipe Oliveira, Meida Matkeviciute, Elaine Baker, Veronica Wood, Stephen Cookson, Francine Matthews, Lizzie Hartshorn, Trisha Beswarick Asser, Danielle Terry, Sophie B., Beverley Uphill, H Suma, Penny Roberts, Adrian L, Chris H, Marbellys Bayne-Azcarate, Alice Fergusson, Gavin King, John Brown, Wecoup London, James Waith, Lisa G, DeAngelo Vickers, Emily Smith, Marta Lesiak, Walter Piringer, Sam Baker, Dae Beattie, Lim H., Anastasia Ttofis, Nicola Nurciu, Eric Jarman, Paula Cooper and Woofy D.
The descriptions repeatedly return to words such as rude, abrupt, dismissive, disappointing, overpriced, aggressive and poor service. Onlinevancarandbus adds that this restaurant is "not what it used to be" and that he needs to “think how you treat people."
These accounts are from genuine customers, so perhaps Mr Hayward should take stock.
Because hospitality isn't complicated.
People have travelled to your restaurant. They have booked tables. They have spent their money. Some are celebrating birthdays, some are treating their families, some are elderly, some have mobility difficulties, and some are simply trying to enjoy the view - and you are not doing it justice.
They expect to be treated with customer CARE — regardless of cancellation policies. It is at your discretion to deal with incidents with courtesy, especially when it comes to accessible bookings, elderly customers and circumstances that are genuinely beyond a customer's control.
You cannot charge for a luxury experience and then behave as though the people paying for it are an inconvenience.
I hope this serves as a warning to your customers. Moreover, as a reminder to you, Peter Hayward, that hospitality begins with treating people properly.

Very sad and disappointing.
My girlfriend was refused entry to The Lobster because she was wearing a beautiful handmade crochet top—an elegant, artisan piece. Meanwhile, we are watching other women being allowed in wearing only beach cover-ups with their swimwear clearly visible.
We wouldn’t have minded if the same rules had been applied to everyone. After all, this is a beachfront venue. What is upsetting is seeing different standards applied to different people.
Unfortunately, this experience felt discriminatory and gave us the impression that we were treated differently because we are immigrants. I truly hope that was not the intention, but that is how it felt.
Based on our experience, I cannot recommend this place to other immigrants. Everyone deserves to be treated with fairness, respect, and the same standards.

We had been for a meal the previous week upstairs which our daughter, who is a young adult with autism, found difficult as we were upstairs and the height and openness of the window made her anxious.
We booked a table for this weekend and requested politely to have a downstairs table . Was told by an older lady member of staff that could not guarantee it , was really not interested even though I confirmed we have been coming for the last 20 years and felt special to us as a family.
She showed lack of empathy and was totally not interested! Her comment was “oh, well” which I believe the customers behind me who could hear .
We were not asking for much but can now say will never go back.
The standard of customer service has gone down and does not warrant the price you pay for food.
Another local establishment has met our needs which we thought were not that demanding.

I booked a table for 8 people for my granddaughter’s birthday. Unfortunately there was an accident on the motorway and we couldn’t get there. I called up nearly 3 hours before the booking only to be told in an aggressive tone that I would be charged £15 per person. And I was. Straight after the phone call. £120 was taken out of my account. The owner was very rude, even though I really apologised as it was out of our hands. DO NOT GIVE THIS RESTAURANT YOUR BANK DETAILS!

We just visited this restaurant for a takeaway as the website stated that takeaways could be ordered before 7pm (we arrived at 6pm). We had been looking forward to it all day as we are on holiday. Their hatch was closed so we went to the main restaurant. The sign outside stated the restaurant was open until 11pm. There were people sitting at tables inside. As soon as we entered, a member of staff rushed to us and abruptly said that they were closed for training. I said that we only wanted a takeaway but he couldn't usher us out fast enough. We were quite shocked as the gathering inside did not appear to resemble training at all and looked more like a private party. Very disappointing and disgusted with how we we treated. There were no signs outside to say they were closed.

The younger members of staff were great, very polite & accommodating, however….. although we admittedly moved from a table inside the restaurant to outside before our lunch arrived, it then started raining & I informed our server that we would need to move back inside, again, this was before our lunch arrived.

An older member of staff, one of the managers, who was outside at that point, rolled her eyes & looked really pee’d off as the younger waitress happened to inform her of what I had decided. That really was not very nice & made my wife & I feel very unwelcome, sad & angry

Added to that, my CLAM LINGUINI was like eating mouthfuls of sand because the clams had not been purged (a cleaning process done in preparation & very basic to any chef)

Our lunch was £135 including a £12 service charge. I would normally have had the service charge removed but decided that this wasn’t fair to the other staff who were lovely

I don’t think we would go back as I think I would find it necessary to give EYE ROLLER a dressing down……and what’s the point of ruining our lunch again?

We used the takeaway hatch. The food was not good quality and they had used frozen chips. I would rather fresh cut for that price.

Still not very good .. food is awful and very expensive.. would NOT recommend

First time visit on 19.6.25 to the seafood restaurant by Avon beach near Mudeford. Food was excellent, staff were both helpful and humorous, facilities were clean and comfortable. Was it expensive? It was on the high end but so were the staff, facilities and food so no complaints and look forward to going back soon.

We've been having fish and chips at the Noisy Lobster shack for years and we're been very happy to do so. But, over the last year or so, the quality has fallen dramatically. We tried it again today and it was awful so we now have decided never to go there again

My wife and I were recommended to go the Noisy Lobster by our son and and his wife,when we returned from living in France 5yrs ago,since then we go as a special treat 3/4 times a year and have never been disappointed,until yesterday,I booked our table one week in advance for Easter,when booking,I asked for two table options,either a corner booth in the conservatory,or a table in the main restaurant by the window overlooking the sea.As we arrived on time there was a queue,as we stood in the queue,we could see through the conservatory window, people being seated at our first seating option ?despite being disappointed we thought no problem,we will have our second seating option,NO,we were shuffled off to a dark corner of the back of the main dining area where I had my back to the sea ! Feeling let down,we gathered our spirits,only to have them completely dashed when the serving lady Emelia told us that our two favourite dishes Monkish and Scallops were not available,we live inr Farnham,which is a round trip of 120miles,we were devastated,had I just had myself to consider I would have left,we muddled thru our meal which was fine but not what we wanted,the only thing that made it acceptable was Emelia the server,she realised that we were disappointed and gave us a lot of attention.
The Noisy Lobster experience relies on 4 key elements,good food,the view,ambiance and special service,unfortunately yesterday two of those elements were sadly missing,after paying our £150 bill,we walked backed to our car without the usual smiles on our faces,very sad !