Wow! I was a little nervous after reading some of the more negative reviews, but after my first order, I've gotta say I'm highly impressed with the shipping time and quality of product! Product... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Yes, they can take a couple of weeks to fulfill your order esp. if it contains multiple items, but I have found their product quality to be outstanding, great customer service, always very well packag... Zobacz więcej
I think there posted "reviews" are fudged in New Directions favour as I posted a negative review as others have and was not posted. Will probably get an excuse as others have. US vs CAN are differen... Zobacz więcej
Reakcja na opinię
The quality and variety of the products are wonderful. However, this is not the company you order from when you need things right away, it takes WEEKS before they ship products out. They are often far... Zobacz więcej
Informacje dotyczące firmy
- Sklep z akcesoriami do aromaterapii
- Kosmetyki
- Hurtownia produktów pielęgnacyjnych
- Producent kosmetyków
- Hurtownia kosmetyków
- Dostawca aromatów spożywczych
Napisane przez firmę
New Directions Aromatics is a leading wholesale supplier of cosmetic ingredients, including Essential Oils, Carrier Oils, Butters, Raw Materials, and so much more. Our mission has always remained the same: to supply the finest, purest, natural products at honest, competitive prices. Shop our products today! CA: https://www.newdirectionsaromatics.ca/ US: https://www.newdirectionsaromatics.com/
Dane kontaktowe
6781 Columbus Road, L5T 2G9, Mississauga, Kanada
- 1-800-246-7817
- support@newdirectionsaromatics.com
- www.newdirectionsaromatics.com
4,2
Dobra
3 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
5 Weeks and Still Waiting - No Contact from them
I placed an order by phone on 10/12 and my cc was charged. I was told I should receive my order in 2 or at the most 3 weeks. It was been 5 weeks. They do not answer the phone or accept messages. They have not replied to my email or website contact form asking about my order status.
12 października 2023
NDA has been my go-to for all my…
NDA has been my go-to for all my essential oils for years. The selection is very extensive. The packaging is sturdy and well packed.
12 października 2023
Order still has not been shipped yet…
Order still has not been shipped yet and it was placed a month ago. There was not communication about delay. Had to call customer support multiple times to get an answer. Normally I have no issues. Maybe due to recent system changes. If so, please just communicate with business owners.
12 października 2023
I can't get a response and I left a few…
I can't get a response and I left a few messages on Monday, this is Thursday, and I placed my order over a month ago....
4 października 2023
i ordered oils on Oct 4th
i ordered oils on Oct 4th, still have not received tracking info and customer service is non responsive.
4 października 2023
I do not think this company is legit…
I do not think this company is legit anymore. Takes your money delivers nothing. Do not answer any calls or emails. Beware!!
8 listopada 2023
Opinia niezależna
Great products at reasonable prices
Once the order went through, shipping was fast, and all items were as promised. Great stuff at a reasonable price!
11 października 2023
No response to questions about order…
No response to questions about order and why it took a month to process. I can understand delays but would have liked at least an explanation
9 października 2023
What is going on with my order?
I placed an order on September 26, 2023 and today is November 7, 2023. I still have not received my order neither have I heard from New Directions Aromatics.No communication whatsoever from the company!
Meanwhile , my account was debited almost immediately, so they have my money and my goods.
26 września 2023
Great Products, Veeery Slooow Processing and Shipping
The products themselves are great and so is customer service! The only thing I disliked is how long it took for my order to process and ship. IT TOOK 3 WHOLE WEEKS! I placed my order on October 3 and it did not arrive until October 24.
3 października 2023
Make sure the products are of Pharmaceutical grade; 100% pure essential oils.
Prompt delivery, well packed. Good quality oils.
2 października 2023
Where is my order??? Been a month now.
I have not received my order, won't return emails or phone calls inquiring about it.
10 października 2023
Super bad communication about delay and…
Super bad communication about delay and status due to their system change. Friendly staff when I managed to actually speak with someone. Had to cancel order and buy elsewhere after over a month of waiting. I assume you'll get it back together. My first order some time ago was great.
3 października 2023
Ordered on October 9
Ordered on October 9. Did not receive my essential oil’s for weeks. I emailed them 2x with no response!! I lost 160.00 in customer orders because it took so long for my oils to arrive. I am extremely disappointed and frustrated that I did not get a response.
9 października 2023
From best to worst
I have been using New Directions for several years and have to depend on their great products and customer service. But an order I placed a month ago has not been processed and multiple emails and phone calls have not received a response. I have no idea if there is an issue with my order, if there are delays, if my order was lost - because they won't respond. All I know is they have my money and I have no product to sell during the busiest time of year.
17 października 2023
Opinia niezależna
Great bulk oils company!
I have been buying from New Directions for the last 4 years. They are the only company that I trust for bulk essential oils and bulk soaping oils for my natural body care business. I have never had any packing issues or issues with the products themselves. Truly a wonderful company to partner with. They are 100% transparent in their ingredient and source lists.
19 września 2023
Poor/non-existant communication
Poor/non-existant communication. Long/indefinate shipping times. 've sent e-mails, voice-mails, direct messages, etc. No response.
I understand sometimes a business can get busy/overwhelmed, but that needs to be communicated. I love the products, but I can't continue to run my business professionally if I can't rely on my supplier.
1 października 2023
I placed an order almost a month ago…
I placed an order almost a month ago that never came. I had to cancel the order. I was told that a system was being updated, which caused the delay with orders. That’s unacceptable. Customers should be made aware ahead of time to decide whether or not to order OR temporarily stop business until everything is running smoothly.
8 października 2023
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