Netmatters Ltd Recenzje 

60
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

I arrived at work at 6.50am got everything ready, I rang and spoke to a young lady, who was understanding and created this at 7.30am. Task ID: 2182286 Contact Name: Mark Chapman Task T... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Well it’s been a series calls and emails but never really getting any where with there attitude of not being able to help to actually talk to a person that can help at least 7 calls never to g... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Netmatters hosted a very informative AI in the workplace session. Even though we have already begun our AI journey in the organisation we came away with some useful knowledge to help us understand th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Netmatters are easy to work with and are transparent in the way they work. Since we've been working with them, it is clear that they are experts in their field. Our business and processes are uni... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca internetu i telefonu
  2. również w kategorii:
  3. Projektant webowy
  4. Usługi SEO

Napisane przez firmę

Netmatters is an established Web Design, IT Support, and Digital Marketing agency based in Wymondham, Norfolk. Specialists in: * Development of websites & content management systems * Development of cloud-based business management information & workflow solutions * Strategic digital marketing including conversion optimisation, search marketing, email marketing & social media * IT support & infrastructure * Telecoms services


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

60 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,1

Wszystkie recenzje

(60)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 11

Napisz recenzję
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Oceniono na 5 z 5

Netmatters Ltd have been a pleasure to…

Netmatters Ltd have been a pleasure to deal with. They have dealt with all my queries in a quick and efficient friendly manor. I can highly recommend them.

25 sierpnia 2020
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Thank you for your feedback Mrs Davies, we are glad to have been able to help you. Thank you for your recommendation.

Oceniono na 5 z 5

Great IT technicians

We've been really happy with the support and phone system from Netmatters since we started using them pre-lock down. Looking forward to working together on projects in the future.

Shout out to Dieter for getting many of our issues sorted at short notice.

25 sierpnia 2020
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Hi Jonathan,

Thank you for taking the time to leave your feedback, we are glad that we have been able to facilitate work for your team throughout lockdown and look forward to working with you more. I will make sure to pass your feedback on to the team.

Oceniono na 5 z 5

The digital marketing, web design and IT support

The digital marketing, web design and IT support teams are all very friendly, approachable and knowledgeable. They are very detailed and specific about the projects you work with them on and will always be honest about whether or not it is something that they can assist you with.

We find the online task portal a very useful tool to help keep track of packages we have running with the team and are very happy with the website, SEO and IT services they currently offer us.

We would not hesitate to recommend Netmatters to anyone, they are always looking for new ways to improve on our services and are fantastic at building bespoke systems, like our online booking in service for suit repairs and alterations, that fit your business perfectly.

4 sierpnia 2020
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Thank you for taking the time to share your feedback and recommendation. We are pleased to continue innovating with you and offering new and exciting ways to promote your business. We will make sure that we pass on your feedback to the teams that you work with and thank them for their hard work.

We look forward to our continued partnership.

Oceniono na 4 z 5

I arrived at work at 6.50am got…

I arrived at work at 6.50am got everything ready, I rang and spoke to a young lady, who was understanding and created this at 7.30am.

Task ID: 2182286
Contact Name: Mark Chapman
Task Title: Set y
Date Created: 03/Aug/2020
Assigned To: S*** B*****
SLA Critical: Critical tasks to be attended to within 1 working hour of being reported

I sat waiting till 10am, had rang 3 times and then gave up, and went home.
The task still needs doing, but as I work remotely and had to make a special journey, I can ill afford to sit wasting time waiting hours for their help, I was promised I would get in 1 hour.
Finally was contacted at 16:56 via email, even though I had given, landline and mobile numbers.

This has now been satisfactorily dealt with by Netmatters.

3 sierpnia 2020
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Thank you for your feedback, Mark, we are disappointed that your experience has been less than satisfactory. I understand that this enquiry has now been dealt with on your behalf.

We regularly review our systems and processes and will take on board your comments and feedback to ensure we are continuing to improve as a business.

To ensure we get this rectified, your account manager will be in touch soon.

Oceniono na 5 z 5

New phone system has been invaluable through Lockdown

Netmatters installed a new 3CX phone system for us in March 2020 just before Lockdown. The flexibility of the new system has meant that all staff whether at home or in the office have been able to use the system as if they were in the office, meaning it has been straightforward to maintain all lines of communication with our clients throughout the last 4 months. Features such as group calls have also worked well to ensure all staff can to talk to each other on a daily conference call to keep the 'Team Ethos' in place throughout lockdown. Highly recommended.

27 lipca 2020
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Hi Graham,
Thank you for taking the time to leave us a review and a recommendation.
We're pleased to have been able to help you and your team to keep in contact throughout the lockdown period - it's great to hear how helpful this has been for you all, and that you have been able to maintain your team ethos.

Oceniono na 5 z 5

NetMatters Team Have Been Great

The team at NetMatters have been great with helping us improve our website, SEO, page rankings and we are continuing to work with them as the results speak for themselves.

13 lipca 2020
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Thank you for taking the time to leave us a review, Jeremy.
We've enjoyed working with you and the team and are excited to see what else we can achieve together in the coming months.

Oceniono na 5 z 5

Netmatters have recently helped our…

Netmatters have recently helped our company move our phone system to the 3CX platform. Their customer service has been excellent with polite, prompt replies at all times. They have been a pleasure to work with.

3 lipca 2020
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Thank you for taking the time to leave a review Sally, we are glad you are pleased with your new telephone system! We will make sure to pass your feedback on to the customer service team too.

Oceniono na 5 z 5

Excellent company

Netmatters have proved to be excellent for our business. They are always at the end of a phone and have streamlined our business processes. I highly recommend giving them a call.

29 czerwca 2020
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Hi Tom,

Thank you for sharing your review with us. We are glad that you have had, and continue to have, such a positive experience of working with us.

We are looking forward to the works we have planned over the next few months and continuing our fruitful partnership.

Oceniono na 4 z 5

Would recommend

I have been working with Netmatters for a number of months for our digital marketing, including a refresh of our website and have received nothing but the highest quality service and professionalism.
I’d like to especially thank Jim and Lewie – they have been very supportive in answering any questions I’ve had and couldn't be more helpful. I would not hesitate to recommend Netmatters to anyone looking for digital marketing and web design.

12 czerwca 2020
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Hi Pat, thank you for taking the time to share your review with us. We are glad that you have had such a positive experience with the work we have undertaken for you.

Thank you for your recommendation, and for the feedback on Jim and Lewie, we will make sure to pass on your comments.

We look forward to continuing to work with you over the coming months.

Oceniono na 5 z 5

My dealings with Lewie and Jim at…

My dealings with Lewie and Jim at Netmatters have always been very positive and their creative thinking and flexibility ensures quality results from every task or project I have given them. It is so refreshing to be able to speak openly about ideas and for them to find a solution in a quick and professional manner, and I wouldn’t hesitate to recommend their services and Netmatters to others.

9 marca 2020
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Hi Fran, thank you so much for taking the time to leave such a positive review. We are pleased to hear that you've had such a positive experience working with us and that Lewie/Jim are effectively delivering on our digital marketing services. We will pass your comments on to them and we look forward to working with you moving forward.

Oceniono na 5 z 5

Exceptional customer / client care

Exceptional customer / client care. They really know how to transform your business online and help you on a journey to a far brighter future. A huge thank you to Netmatters. Thank you for what you are doing for our business.

19 lutego 2020
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Hi Stephen,

Thank you for taking the time to leave us such a glowing review- it's been a pleasure to work with you so far and we look foward to continuing with the project!

Oceniono na 4 z 5

Highly recommend!

We have worked with Netmatters for a couple of years now & the work they have done for us has been great! We have had so many more leads come through our website since they have updated it and made it much better. Our new shop on the page has created many more sales which we are very impressed about!

Highly recommend!

14 stycznia 2020
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Thank you for taking the time to leave us a 4* review. We have enjoyed working with you over the years and we are excited to see what is to come. We are happy to see your website is converting more!

Oceniono na 5 z 5

Great-looking presentation delivered within tight timeframe

Just a line to say thank you again for putting together such a great looking presentation within an incredibly short timeframe.

The conference went well, my section was well received and the quality of the graphics and handout have hopefully served to underline our professionalism to a number of key decision makers in the room.

14 października 2019
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Hi Rachele,
Thanks for taking the time to leave us such a positive, 5* review. It has been a pleasure working with you & we are glad that the presentation was well-received. We are excited to see what the future holds.

Oceniono na 5 z 5

Netmatters

We have been working with Netmatters for a number of years for our digital marketing, including a refresh of our website and have received nothing but the highest quality service and professionalism. Particular praise has to go to Jim Palmer - he is always on hand to answer any digital marketing technical questions and couldn't be more helpful.

4 października 2019
Opinia niezależna
Logo Netmatters Ltd

Odpowiedź od Netmatters Ltd

Hi Ren, thank you for taking the time to leave us a 5* review. We have enjoyed working with you over the years and we are excited to see what is to come. We will also pass on your kind words about Jim!

Oceniono na 5 z 5

Marketing Manager

We've been working with Netmatters for a number of months now on our SEO, digital and web development and they've been nothing but helpful, responsive and producing really great results for us, far beyond what we had expected. The team are always on hand to speak to and explain any queries and always do their best to find a solution to any problems. I wouldn't hesitate to recommend them to anyone looking for help on their digital and web work.

2 października 2019
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Hi Hannah, thank you for leaving us a 5* review - we really appreciate your feedback. We have enjoyed working with Furncare and yourself, watching the business grow! We look forward to continuing working together!

Oceniono na 5 z 5

Business owner

I have been using Netmatters for a number of years in relation to my website and more recently IT. My website was designed entirely by the team who radiate a nothing is too much trouble attitude to my every request, which has concluded with a product I am extremely proud to have my company name on. IT are always there to solve or advise for whatever technical issues the day decides to throw at me. In conclusion I wouldn’t take my business anywhere else.

1 października 2019
Opinia niezależna
Logo Netmatters Ltd

Odpowiedź od Netmatters Ltd

Hi Jeremy, thank you for your 5 star review! We appreciate you taking the time to provide feedback. It has been a pleasure to work with you on both your website and as a provider of on-going IT Support for you. We look forward to continuing with this working relationship moving forward.

Oceniono na 5 z 5

NetMatters

I have worked with Netmatters since the inception of my business 6 years ago. When starting out on the journey of running your own business it is important to choose partners that you can trust. My account manager Sam, ably helped by, James and Simon, have helped us develop a system that delivers on the ideas that I had in my head, but also influenced by the expertise that they have in a field that we are not experts in. The guidance we have received from the team at Netmatters has enabled us to do what we do well, leaving the development of our system to those who do that well. I whole heartedly recommend Netmatters

17 września 2019
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Hi Warren, thank you for leaving us a 5* review. It has been a pleasure working with you over the last 6 years and seeing how far the business has come. We look forward to continuing our working relationship in the immediate future.

Oceniono na 1 z 5

Do not recommend

6 sierpnia 2018
Opinia niezależna
Logo Netmatters Ltd

Odpowiedź od Netmatters Ltd

Hi Julie,

We have had a couple of cases recently of mistaken identity where people have left reviews not intended for us.
We are unable to identify you just from your name but we believe this may also be the case with this review. If this is a genuine review, it would be great to get some more details to enable us to be better.
Please don't hesitate to contact us on 01603 704020 to discuss the matter with our MD, James Gulliver.

Regards, Netmatters.

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