Netmatters Ltd Recenzje 

60
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

I arrived at work at 6.50am got everything ready, I rang and spoke to a young lady, who was understanding and created this at 7.30am. Task ID: 2182286 Contact Name: Mark Chapman Task T... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Well it’s been a series calls and emails but never really getting any where with there attitude of not being able to help to actually talk to a person that can help at least 7 calls never to g... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Netmatters hosted a very informative AI in the workplace session. Even though we have already begun our AI journey in the organisation we came away with some useful knowledge to help us understand th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Netmatters are easy to work with and are transparent in the way they work. Since we've been working with them, it is clear that they are experts in their field. Our business and processes are uni... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca internetu i telefonu
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  3. Projektant webowy
  4. Usługi SEO

Napisane przez firmę

Netmatters is an established Web Design, IT Support, and Digital Marketing agency based in Wymondham, Norfolk. Specialists in: * Development of websites & content management systems * Development of cloud-based business management information & workflow solutions * Strategic digital marketing including conversion optimisation, search marketing, email marketing & social media * IT support & infrastructure * Telecoms services


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4,1

Dobra

Wynik TrustScore: 4 na 5

60 recenzji

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Wszystkie recenzje

(60)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 11

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Oceniono na 1 z 5

Unfair Recruitment Process and Disappointing Candidate Experience

I applied for the Junior Digital Marketing Executive role and reached the initial screening stage, but unfortunately did not progress to a formal interview. This was particularly disappointing as this was my fourth application to Netmatters. I have a suitable strong digital marketing background and relevant experience, and I clearly explained during the screening why I believed I am a suitable candidate. However, I was not given the opportunity to demonstrate my skills further. I had thoroughly researched Netmatters and was aware of pathetic reviews on Indeed and Glassdoor from current and former employees, including concerns around employee retention and long-term career development. Despite this, I still chose to apply made continuous interest because Netmatters had become one of my career bucket-list companies. What I found particularly frustrating was learning that someone from a completely different professional background like sales, zero-experience or barista had been selected for this opportunity, while I was rejected without even being given a formal interview despite my dedicated digital marketing background despite try to prove company. After four applications, the recruitment criteria are extremely difficult to understand that what company type of candidates wants. I am disappointed that my relevant experience and digital marketing background were not enough to even reach the interview stage and also happy that I am not working for that company whose employees struggles to sustain. and this much poor reviews of work place.

21 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Professional AI Seminar

I recently attended a seminar on AI and how Netmatters and othert companies utilise AI. The seminar was very informative, professional and any follow up questions I had were answered promptly.

16 czerwca 2026
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Odpowiedź od Netmatters Ltd

Thank you for the kind words. We're really glad you enjoyed the AI seminar and found it useful. It's a topic we're excited about, so it means a lot to hear the session hit the mark and that your follow-up questions were sorted quickly. We hope to see you at a future event.

— The Netmatters Team

Oceniono na 5 z 5

Great insights!

Really insightful and useful call and will defiantly be joining for more in the future, thank you!

2 lipca 2026
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Odpowiedź od Netmatters Ltd

Thank you, that's lovely to hear. We're really pleased the call was useful and that you'll be joining us again. Looking forward to having you along next time.

— The Netmatters Team

Oceniono na 5 z 5

Great seminar AI Search & SEO

Great seminar AI Search & SEO: What's Changed & What It Means for Your Business. Informative and very helpful.

2 lipca 2026
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Odpowiedź od Netmatters Ltd

Thank you for coming along. We're pleased the seminar landed well and gave you practical takeaways you can use. AI's shift in search is moving quickly, so events like this one help us all stay on top of what's actually changing versus the noise, glad it was useful for you.

If you'd like to dive deeper into any of the topics we covered, or explore how these changes might affect your own business, do get in touch.

— The Netmatters Team

Oceniono na 5 z 5

Great informative webinar

Great informative webinar - easy to follow and digest with options to ask questions throughout.

2 lipca 2026
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Odpowiedź od Netmatters Ltd

Thank you for the kind words and for making the effort to join us. It's always better when people can ask questions as we go, so everyone walks away with answers that actually matter to them rather than generic takeaways.

If you spot anything else you'd like us to cover in future webinars, or if there's a topic you think would help your team, let us know.

— The Netmatters Team

Oceniono na 5 z 5

While working at net matters i learnt…

While working at net matters i learnt more from Chris and James about than i have in any other role, they are by far the most ethical and outstanding client focused web company in the industry , i made personal mistake which ultimately led to my dismissal for misconduct , i recently lashed out about that fact, because i was looking to assign blame, net matters and its management are beyond reproach, there product is quality and there ethics are something i can only aspire to , james especially is probably the best person ive ever come across in my life. but on a personal aside they produce websites that make clients money , if i needed a website i would use net matters , remember this is the first firm in history to get permission from Sainsburys supermarkets to build there veterans websites using actual Sainsburys branding , there growth and expertise are a testament to what can be achieved when things are done correctly. if i could give them more than 5 stars i would. net matters is the best web company in the south of England.

2 czerwca 2026
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Thank you for such generous words. It genuinely means a lot to hear this from someone who worked alongside us. We always aim to do right by our clients and by our people, so a message like this stays with us. We wish you all the very best for what comes next.

— The Netmatters Team

Oceniono na 5 z 5

Exceptional Support from Elliott and the Netmatters Team

As a company, we have relied on Netmatters for a number of years to support our business. All staff and technicians are knowledgeable and always do their best to assist. Elliott is a real credit to the company and, whenever he has supported us, he has consistently gone above and beyond to resolve issues efficiently and prevent downtime.

17 marca 2026
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Thank you for such a thoughtful review, we really appreciate your continued trust in our IT support over the years.

It’s great to hear the team have consistently supported you well and helped minimise disruption and downtime. I’ll be sure to pass your feedback on to Elliott, he’ll really appreciate the mention.

If there’s ever anything further we can do to support your IT systems or wider business, please don’t hesitate to reach out.

— The Netmatters Team

Oceniono na 5 z 5

AI in the workplace seminar

Jim tailored the presentation to the businesses who were attending.
The follow up email with the presentation and useful links attached was a great help to use as reference to explore the subject further.

25 marca 2026
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Odpowiedź od Netmatters Ltd

Thank you for the kind feedback, we really appreciate you taking the time to leave a review.

It’s great to hear the session felt tailored to the businesses in the room, that’s something we always aim to get right.

I’m also pleased the follow-up materials have been useful as a reference while you continue to explore the subject.

If you’d like any further support as you develop things, we’re always here to help.

— The Netmatters Team

Oceniono na 5 z 5

Netmatters hosted a very informative AI…

Netmatters hosted a very informative AI in the workplace session. Even though we have already begun our AI journey in the organisation we came away with some useful knowledge to help us understand the subject a little more. Jim provided a very engaging presentation for 90 minutes and kept everyone engaged. Would recommend attending one of these free events.

25 marca 2026
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Odpowiedź od Netmatters Ltd

Thank you for such a detailed review, we really appreciate you taking the time to share your experience.

It’s great to hear that even with your existing AI journey, you still came away with useful insights and a clearer understanding of how it can be applied in the workplace.

I’m glad you found the session engaging throughout as well, that’s always the aim with these events.

We’ll be running more sessions like this, so hopefully we’ll see you again at a future one.

— The Netmatters Team

Oceniono na 4 z 5

AI in the Workplace

Informative insight into workplace use.
Ideal for us as beginners.

24 marca 2026
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Odpowiedź od Netmatters Ltd

Thank you for the great feedback, we really appreciate you taking the time to leave a review.

It’s great to hear the seminar gave you a clear and practical introduction to using AI in the workplace, especially as you’re just getting started.

If you’d like any further guidance as you explore this, we’re always here to help.

— The Netmatters Team

Oceniono na 1 z 5

I completed the Scion Programme and to…

I completed the Scion Programme and to be honest it was awful. No attempt was made to manage aggressive trainees with mental health issues and the course transformed from job guarantees to "mock interviews". The mock interview itself consisted of two people who really didn't listen to a word and decided to have text chats with other staff members throughout. Don't waste your time with this company as they are not honest.

updated 19/11/25 The issue goes far beyond a poor mock interview or one disruptive trainee. The real problem was the pattern in how concerns were handled.

When problems came from the structure of the programme itself, responsibility was pushed back onto the trainee. After raising concerns about aggressive behaviour in sessions, I was told to stop attending; seemingly because the individual involved was being considered for a job. Nothing about the behaviour was addressed.

The mock interview followed the same pattern. After the job guarantee was quietly removed, it was presented as a genuine development opportunity, yet the interviewers were disengaged and did not respond meaningfully to anything said. When this was questioned, the response shifted into hypotheticals (“how do you know what we were doing?” and "how do you know we weren't going to offer you a job?") instead of having any relevance to what was actually happening or what was being said. This made it clear that the purpose was not constructive engagement but to create a scenario where the trainee and not the programme or it's manageability could be blamed.

Even the suggestion “you should have contacted HR...” fits the same dynamic. It presents the appearance of support whilst relying on hypothetical assumptions that another course of action would have yielded a different result. All of which shift responsibility onto the trainee ("if only you had done something different... etc etc).

My feedback reflects how the programme operated in reality, not how it is marketed.

31 października 2025
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Thank you for taking the time to share your feedback, and congratulations on completing your course! We’re incredibly proud of all our students who successfully finish their training and take the next step toward a career in tech.

We’re sorry to hear about your concerns and truly appreciate you bringing them to our attention. Please know that we take all feedback seriously and are committed to maintaining a supportive and inclusive learning environment for everyone. As our program is fully remote, we rely on student feedback, alongside our own student check-in’s to help us continue improving and ensuring a positive experience for all participants.

After reviewing our records, we were unable to find any report matching the details you’ve shared of other trainees. Please rest assured that, had such a concern been raised, it would have been handled promptly and with the utmost seriousness.

All mock interviews are conducted solely by our Senior Web Developer remotely, who supports students throughout the course. Notes will be taken on their PC, as part of student feedback and coaching. We work closely with the DWP for placements on the course, and we do interviews this way to ensure we provide a realistic interview process.

We’d really appreciate it if you could contact our HR department directly with more details about your experience. This will allow us to look into the matter thoroughly and ensure your concerns are properly addressed.

Thank you again for your feedback and for being part of our learning community.

Oceniono na 5 z 5

Consistently Excellent Support from Netmatters

We’ve been working with Netmatters for a number of years on our website, SEO, and PPC, and they’ve been fantastic throughout — responsive, professional, and great to work with. Ollie and Courtney especially deserve a shout-out for their consistent support.

31 października 2025
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Thank you so much for your kind words and continued trust in our team! We’re thrilled to hear you’ve had such a positive experience with our website, SEO, and PPC services. Ollie and Courtney will be delighted to hear your feedback — they take great pride in supporting our clients. It’s been a pleasure working with you over the years, and we look forward to continuing our partnership and helping your business grow.

— The Netmatters Team

Oceniono na 1 z 5

Well it’s been a series calls and…

Well it’s been a series calls and emails but never really getting any where with there attitude of not being able to help to actually talk to a person that can help
at least 7 calls never to get a response from the reverent person just a series of emails saying we called and left a voicemail but my iPhone
Hasn’t got a voicemail
I with seeing if this company would be open to help with my new platform with a very large budget and ongoing development and services
every just trying to engage with this company has been really hard work and not open to a client
I can’t see how I would ever engage with this company after there lack of communication and professionalism so really don’t understand how they have these reviews
If your looking for a development company to help you please look elsewhere
Thanks

29 października 2025
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Hi Lee,

Thank you for your feedback.

Having reviewed the communication history, we don’t feel this review accurately reflects the efforts made by our team to engage with you.

You submitted a contact form through our website at 12:18pm, and we called you at 2:40pm to discuss your project. The call didn’t connect, and as there was no voicemail service available, we followed up immediately by email at 2:44pm to request a call back.

You returned our call at 3:18pm, but our Software Business Development Manager was unavailable at that moment. They then called back at 4:11pm, but the number again didn’t connect.

After several further emails, we successfully spoke with you at 11:47am the next day, when you advised that you would be exploring other options.

Since then, we’ve had multiple conversations about your project and discussed your requirements in more detail.

We always aim to respond promptly and make every effort to connect with prospective clients by both phone and email. We’re sorry if this experience didn’t meet your expectations, and we’d be happy to discuss this further, please email marketing@netmatters.com if you’d like to talk.

Many thanks,
The Netmatters Team

Oceniono na 5 z 5

really happy with our experience with…

really happy with our experience with Netmatters. Very knowledgeable, great staff and well priced. happy to recomend.

28 sierpnia 2025
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Thank you for your wonderful feedback! We’re so pleased to hear you’ve had such a positive experience with our team and found our services both knowledgeable and well priced. Your recommendation means a lot to us — we truly appreciate your support and look forward to continuing to work with you.

— The Netmatters Team

Oceniono na 5 z 5

Trusted Partner

We first worked with Netmatters when they supported us with a server set up as part of a large transformation project. Having found them to be knowledgeable and easy to work with, also coming in under budget, we started to look at where else they could support. Netmatters are now a partner of choice and I have no hesitation in recommending them.

18 sierpnia 2025
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Thank you for taking the time to share your experience! We’re delighted to hear that our support during your transformation project led to a lasting partnership. It’s fantastic to know you’ve found our team knowledgeable, easy to work with, and cost-effective. We really value your trust in Netmatters and look forward to continuing to support your future projects.

— The Netmatters Team

Oceniono na 5 z 5

Great service

We've used Netmatters for several years now and always had great service, especially from our main engineer Matt Chapman, knowledgeable, efficient and turns jobs round quickly with no fuss, couldn't ask for more!!

8 kwietnia 2025
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Thank you, Richard! We really appreciate your continued trust in Netmatters over the years. It’s fantastic to hear such positive feedback about Matt Chapman – he’s a real asset to our team. We’re glad to know his efficiency and no-fuss approach continue to support your business effectively.

Oceniono na 5 z 5

Great experience with Liam Spence

Great experience with Liam Spence. Very helpful and understands our needs. Response time is always good. Pleasure to deal!

29 listopada 2024
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Thanks so much for the kind words, Paul. We’re really pleased to hear Liam has been so helpful and responsive – understanding your needs is always our top priority. We’ll be sure to pass your feedback on to him!

Oceniono na 5 z 5

Forward thinking company giving excellent service

We have worked with Netmatters for several years and i really cant fault the service. They are always patient with those of us less technical people and are always at the end of the phone to sort any IT issues. Security is always a priority and we feel as a company that we are well protected.

23 września 2024
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Thank you for the wonderful review Donna! We are very happy to hear about your positive experience and we hope to continue providing this for you in the foreseeable future!

Oceniono na 5 z 5

Impeccable service from start to finish

I have been working with Netmatters for a number of years, throughout this time they have provided me with a number of IT services for my family run business. Their staff offer a great deal of knowledge & have always been able to resolve any issues for me. In more recent months Netmatters have built a bespoke software package specific to my business needs & between us we continue to implement changes to this software as the business grows. I would highly recommend Netmatters to any potential new customer.

11 września 2024
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Thank you Will for the kind words. We are very glad to hear about your positive time so far with us! We have passed your message onto our team.

Oceniono na 5 z 5

Tomas came in yesterday to fix router…

Tomas came in yesterday to fix router problems. Able to tell us what we may have done to help avoid for future. Tomas is always polite, helpful and can explain things in words we understand!

23 maja 2024
Opinia niezależna
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Odpowiedź od Netmatters Ltd

Hello Sarah,
Thank you for your positive review, we have passed on this feedback to Tomas and he was delighted to hear your message. We strive to be helpful and attentive in everything we do so I hope that we continue to exceed the expectations of you and your team in the coming years

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