Neptune - Weybridge Recenzje 

141
Wynik TrustScore: 5 na 5

4,8

10A Church Street, KT13 8DX Weybridge, Surrey, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I called the weybridge store after an issue with an online order saying it wouldn't be delivered until September (it's July). Sophie was so helpful. She cancelled my order for me, found the item I nee... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Josh helped me locate spare handles for an x-display Neptune Kitchen I’ve purchased from another store. That store couldn’t help, nor could head office, the outlet store (where I had purchased supplem... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Delighted with my recently installed blinds! Fiona & the team from Neptune were so friendly & helpful & responded quickly to any questions. The lead time for the measuring company was pretty long I... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Its been a wonderful experience working with Fiona, a designer from the Weybridge store. From our first meeting right through to delivery and beyond, she has been so supportive and patient, even thoug... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep meblowy
  2. Dodatki do mebli
  3. Sklep z meblami ogrodowymi
  4. Projektant wnętrz
  5. Sklep z przyborami kuchennymi
  6. Sklep z meblami do salonu

O Neptune - Weybridge

Napisane przez firmę

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Dane kontaktowe

  • 10A Church Street, KT13 8DX, Weybridge, Surrey, Zjednoczone Królestwo

  • 01932 901 234

4,8

Doskonała

Wynik TrustScore: 5 na 5

141 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(141)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2280

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I had a fantastic experience today at…

I had a fantastic experience today at Neptune in Weybridge.
After walking into the showroom this week wanting advice on how to display artificial flowers with my own vase, Josh Grimwood gave me the opportunity to come in store with a few stems of my own to see how we could mix and match with what was on offer in store.
He suggested taking a few photos of the space I had at home and how we could create a beautiful arrangement together.
He was incredibly understanding, took time with the structure, agreed between us on what colours I liked mixed with greenery they could offer.
We came up with an amazing result, which I’m truly genuinely happy with.
I would highly recommend Neptune and Weybridge.
Thank you, I now have a centrepiece in my home.

21 lutego 2024
Opinia niezależna
Logo Neptune - Weybridge

Odpowiedź od Neptune - Weybridge

Hi Sonia, thank you for your review, I think Josh enoyed it too! Always happy to help, hope to see you soon. I will pass on your kind words to Josh, thanks again. Chris

Oceniono na 5 z 5

Brilliant service from Lauren at the…

Brilliant service from Lauren at the Weybridge store. So professional and responsive. Thank you Lauren.

13 lutego 2024
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Odpowiedź od Neptune - Weybridge

Hi Elizabeth, thank you for your review and kind words, I'll be sure to pass on to Lauren. Thanks again and we look forward to seeing you soon. Best regards, Chris

Oceniono na 5 z 5

Amazing Neptune pieces

Beautiful pieces expertly packed. They are great quality and look absolutely perfect in my home.

5 lutego 2024
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Odpowiedź od Neptune - Weybridge

Hi Julia, thank you so much for our review. We look forward to seeing you again sometime soon. Best Regards, Chris.

Oceniono na 5 z 5

Sl round a great experience

Great quality products, great after care service and can’t wait to go back.

5 lutego 2024
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Odpowiedź od Neptune - Weybridge

Hi Catherine, we can’t wait to have you back! Thank you so much for the review, we look forward to seeing you soon. Chris

Oceniono na 5 z 5

Excellent customer service, as always!

As with most things in life, you get what you pay for. With Neptune, that's courteous, helpful staff who go above and beyond, along with beautiful products. I'm like a child in a sweet shop when I walk in the store!

2 lutego 2024
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Odpowiedź od Neptune - Weybridge

Hi Catherine, thank you for your kind words and taking the time to leave us a review. I will pass on your comments to the team, who’ll be very happy. Thanks again, and we’ll hopefully see you soon! Chris

Oceniono na 5 z 5

A flawless experience

Our kitchen experience from start to finish has been absolutely flawless. Paul and his team are not only incredibly professional, but incredibly detail orientated and considered. Our kitchen is absolutely stunning and build to perfection.

11 stycznia 2024
Opinia niezależna
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Odpowiedź od Neptune - Weybridge

Hi Rachel, thank you for the fabulous 5* review, you have been fab clients too! Thanks again and speak soon, Chris & Paul.

Oceniono na 5 z 5

Excellent professional experience

I work with Paul and Chris at Neptune Weybridge professionally and can thoroughly recommend both Paul and Chris and Neptune.

It is very hard to find a kitchen company that both contractors and clients enjoy working with. I always receive positive feedback from both. The communication and flexibility is always very much appreciated from the practical side of a building project.

22 grudnia 2023
Opinia niezależna
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Odpowiedź od Neptune - Weybridge

Thank you so much for such a fab review!
We look forward to working with you again in 2024, and beyond. Have a wonderful Christmas. All the best, Chris and Paul.

Oceniono na 5 z 5

A pleasure to deal with

It is always a pleasure dealing with Neptune in Weybridge. The store is so beautiful and inspirational to visit and the staff are always so helpful, in particular, Paul.
We’ve ordered a number of smaller items from Neptune as well as our flooring and kitchen and every time the experience has been stress free. There is always plenty of communication and honest time scales and a genuine desire to help and work around changing building timescales!
We are so pleased with our kitchen and wouldn’t change anything about the layout or the products themselves. The quality is superb and seeing our kitchen every morning made all the building work worth it!

16 grudnia 2023
Opinia niezależna
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Odpowiedź od Neptune - Weybridge

Hi Kathy, thank you for such a glowing review! Have a wonderful Christmas and we look forward to seeing you again soon :)

Oceniono na 5 z 5

What a great company to deal with

What a great company to deal with! Such knowledgeable and helpful staff with beautiful a large range of high quality products, I can not recommend them enough

21 grudnia 2023
Opinia niezależna
Logo Neptune - Weybridge

Odpowiedź od Neptune - Weybridge

Thank you so much for your review and kind words, I’ll certainly pass onto the team. Have a fab Christmas and we look forward to seeing you soon! Chris

Oceniono na 5 z 5

Great Customer Service

Having visited the Weybridge store I would like to mention firstly Helen for her fabulous customer service.
She took the time to go though colours and options for a table display with table mats, napkins,table runners all great advice without being pushy.She was chatty and genuinely interested in what I was trying to achieve.
I also got chatting to Chris who has been so helpful in following up with a query I had regarding an item.All in all a very happy customer.
Never been disappointed in anything I have bought from Neptune.
It’s always a pleasure to go in the store.

20 listopada 2023
Opinia niezależna
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Odpowiedź od Neptune - Weybridge

Hi Sharon, thank you so much for your lovely review, I will certainly pass on your comments to Helen. We are also lucky, to have wonderful customers like you!
Thanks again and hope to see you soon Chris.

Oceniono na 5 z 5

My Favourite Homeware Store

Beautiful made products that can elevate any home. I am a huge Neptune & my latest purchase did not disappoint.

16 listopada 2023
Opinia niezależna
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Odpowiedź od Neptune - Weybridge

Thank you for your purchase and your fab review! Hope to see you again soon, Chris

Oceniono na 4 z 5

Advice and availability of hinges and knobs

We really like our media cupboard base, but, for such a high profile item we were disappointed to see black knobs and black hinges on our pale coloured unit. I was pleased to discover that you do have silver hinges, but no one mentioned them before. I was very sorry to discover that your alternative knobs are shiny silver. (Great in a kitchen perhaps, though not in ours). I shall have to go searching for knobs with a brushed finish.

13 września 2023
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Odpowiedź od Neptune - Weybridge

Hi Caroline, thank you for your review. All of our cabinets come in a standard colour, with standard hardware. We’ll happily let you have some chrome hinges, although brushed isn’t a finish we currently offer at present. Please feel free to contact me directly to discuss further, Chris 01932 901234

Oceniono na 4 z 5

Neptune products are always great

Neptune products are always great. This time the wait for my light fittings was quite long, with the arrival date being changed a few times, but very happy with them!

15 sierpnia 2023
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Odpowiedź od Neptune - Weybridge

Hi Natasha, I am sorry the lights took a while, but glad they worked out and thank you for the review. Hope to see you soon, Chris

Oceniono na 4 z 5

Overall the experience was good which…

Overall the experience was good which is why I have 4* and feel less would be unfair and we are happy with the products. Also the men that delivered our furniture and built it were absolutely brilliant. However, with the design service the lady we were using left and after that communication wasn’t great. I had to chase to find out when items were being delivered, I was informed that one was going to be a month late and there was no apology, and I got no notice of when this item was coming and we were away so it was left outside our house for a night until our neighbour noticed and collected it. We were told a designer would come and help ‘set up the room’ but no one showed and even the delivery men were surprised by this. I understand that perhaps our order was less than others (circa £5k) but this is still a lot of money and we should be felt to be valued whatever we are spending. I did even mention how I was looking to do a lot more in our house (design 2 new sitting rooms etc) but I will seriously consider this now having had this experience.

30 lipca 2023
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Odpowiedź od Neptune - Weybridge

Hi Kate, thank you for your review. Please accept my apologies your lamp was delayed, then sent by UPS without keeping you fully updated. Do please ask for me personally with any future enquiries and I'll make sure your experience is 5*.
Kind Regards, Chris Budgen, Store Manager.

Oceniono na 5 z 5

Great customer service.

After purchasing the wrong item online I found the staff to be charming and helpful. Lucky to have such a lovely store in Weybridge.

29 lipca 2023
Opinia niezależna
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Odpowiedź od Neptune - Weybridge

Hi Anita, thank you so much for your kind words, we are lucky to have such lovely customers :) See you soon, Chris

Oceniono na 5 z 5

Good in-store advice

Good in-store advice, quality product and well organised delivery.

24 lipca 2023
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Odpowiedź od Neptune - Weybridge

Hi Helen, thank you so much for our 5* review, it means a lot. We hope to see you in store again soon! Chris

Oceniono na 5 z 5

I ordered a bar stool painted in a…

I ordered a bar stool painted in a chosen colour. It was delivered on time and in perfect condition. I cannot ask for more.

17 lipca 2023
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Odpowiedź od Neptune - Weybridge

Hi Lesley, thank you so much for leaving us a nice review, we look forward to seeing you again soon. Kindest regards, Chris

Oceniono na 5 z 5

Really friendly and helpful staff

Really friendly and helpful staff. Went extra mile to assist.

7 lipca 2023
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Odpowiedź od Neptune - Weybridge

Hi Angela, thank you for your review. We always want to help, especially because we have such lovely customers! Kindest regards, Chris

Oceniono na 5 z 5

Love our High Street Neptune 😍

Love our High Street Neptune 😍

-Always so helpful and ready to advise-perfect for those little house treats and gifts to incredible, extensive interior design!

26 czerwca 2023
Opinia niezależna
Logo Neptune - Weybridge

Odpowiedź od Neptune - Weybridge

Hi Nicola, thank you so much for leaving us a review, it is greatly appreciated. We look forward to seeing you in store again soon, we have the best customers! Chris :)

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