I called the weybridge store after an issue with an online order saying it wouldn't be delivered until September (it's July). Sophie was so helpful. She cancelled my order for me, found the item I nee... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
I called the weybridge store after an issue with an online order saying it wouldn't be delivered until September (it's July). Sophie was so helpful. She cancelled my order for me, found the item I nee... Zobacz więcej
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Josh helped me locate spare handles for an x-display Neptune Kitchen I’ve purchased from another store. That store couldn’t help, nor could head office, the outlet store (where I had purchased supplem... Zobacz więcej
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Delighted with my recently installed blinds! Fiona & the team from Neptune were so friendly & helpful & responded quickly to any questions. The lead time for the measuring company was pretty long I... Zobacz więcej
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Its been a wonderful experience working with Fiona, a designer from the Weybridge store. From our first meeting right through to delivery and beyond, she has been so supportive and patient, even thoug... Zobacz więcej
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Napisane przez firmę
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
10A Church Street, KT13 8DX, Weybridge, Surrey, Zjednoczone Królestwo
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
my package was carefully and most beautifully wrapped. It was marked Fragile as it contained glassware and delicate foliage.
The courier was most courteous and handed me the packages with care.
Neptune is very special. A little more expensive but my word worth every extra penny.

Odpowiedź od Neptune - Weybridge
I recently paid a visit to Neptune in Weybridge with the intention of acquiring a vase and a selection of their high-quality artificial flowers. Admittedly, my eye for such matters is not the sharpest, but I was fortunate to receive assistance from Georgia in-store. I must commend the exemplary service she provided. Her help in selecting both a vase and flowers was truly exceptional. With a discerning eye for detail and an impressive knowledge of the products, she quickly identified options that perfectly suited my needs. Georgia's professionalism and commitment to customer satisfaction were evident throughout our interaction. She demonstrated a remarkable understanding of both aesthetics and functionality, which made it easy for me. Such outstanding service deserves recognition, thank-you. I went back in two days later for a second!

Odpowiedź od Neptune - Weybridge
Excellent service from Tracey at Neptune in Weybridge. Bought 4 lovely barstools and Tracey took it upon herself to have them delivered to the store so that we could pick them up before Christmas, rather than waiting for Neptune to deliver in January. Lovely store with a good personalised service.

Odpowiedź od Neptune - Weybridge
Fantastic help and support from Fiona the Home Designer at the Weybridge store. I've ordered several furniture items and have been very happy with the service from all the team and the products. Most recently Fiona has guided me through choosing curtains and blinds for 3 rooms. Her expert help and support was invaluable, plus several phone calls and emails to ensure that I was totally happy with the final choices. I am delighted with the end result! Thanks so much!

Odpowiedź od Neptune - Weybridge
Excellent service from ordering to delivery. We are delighted with our new dining chairs. High quality, beautifully made.
Very helpful staff in the store. Delivery was outstanding.
It is always an enjoyable experience visiting the store.

Odpowiedź od Neptune - Weybridge
Fabulous shop, fabulous staff and fabulous service! What can I say … I just love popping into Neptune for gifts and always come away happy with my purchases! Helpful and friendly staff and beautiful gift wrapping. Recently attended a workshop to make Christmas wreaths and was blown away with the quality and service. Thank you team for a wonderful experience!

Odpowiedź od Neptune - Weybridge
I can't say enough about Tracey from Neptune! She truly went above and beyond to ensure our delivery arrived on time, and her level of dedication was evident every step of the way. From the moment we spoke, it was clear that Tracey was not only knowledgeable about the delivery process, but also deeply committed to providing excellent customer service. She took the time to answer all of our questions, kept us updated, and made sure everything went smoothly. When the furniture arrived, it exceeded our expectations—it's absolutely beautiful! We couldn’t be happier with both the product and the service. Thank you, Tracey, for making this experience so seamless and enjoyable!
Molly and Andy

Odpowiedź od Neptune - Weybridge
We recently bought our second kitchen from Neptune in Weybridge and we love it. Having installed a Neptune kitchen a few years ago (again from Neptune, Weybridge), when it came to our new home in Cornwall it was a no-brainer - we had to get another! This was because nothing matches up to not only the quality of the units, but also the customer service and design skills of Paul and his team in Weybride. So, we were so happy when Neptune said they could deliver and install in Cornwall.
Highly recommend both the Neptune kitchens and the Weybridge store.
Our new kitchen looks amazing and should last for years!! Money well spent. Thanks Paul!

Odpowiedź od Neptune - Weybridge
My husband and I searched around for a new kitchen for 2 years! We landed on Neptune and WOW we are so pleased with our choice as our kitchen is beautiful and we love it. We went for a Suffolk kitchen with an island and marble top. From meeting Chris in the Weybridge branch we knew this would be a smooth, professional experience and we were right. The units are very good quality and it all compliments my old house beautifully. Highly recommend.

Odpowiedź od Neptune - Weybridge
It was really lovely to meet Fiona for the Mood-board Workshop. Looking at material samples, paint samples, and hardware gave me the opportunity to pull together ideas for my future bedroom, and with Fiona's help presenting them in a beautiful way.

Odpowiedź od Neptune - Weybridge
We recently had our kitchen refitted and I was very impressed with the professionalism and service from everyone at Neptune in Weybridge, but in particular Nicole. The cabinets themselves are beautifully made and were installed with great attention to detail. Delighted with my new kitchen, it's truly beautiful!

Odpowiedź od Neptune - Weybridge
I have Just had my kitchen redone by Neptune and it has been a fantastic experience. The staff involved at every stage have been kind, considerate and helpful. The work done in a timely manner and to the highest standard. Darren the Project Manager and Fitter and his whole team have been amazing. I highly recommend this company.

Odpowiedź od Neptune - Weybridge
This is the third Neptune kitchen I have bought and I keep returning because the quality is unbeatable!
The staff at Weybridge couldn't have been more helpful, from the beginning of the process to continuing after it has been installed. I couldn't recommend more highly, if you want a beautiful new kitchen and any Neptune cabinets.

Odpowiedź od Neptune - Weybridge
Editing this review in May 2025 to say that once my kitchen was finished it is fantastic and I do love it. It took a little work getting there but worth it in the end and I would probably still go back to Neptune if I wanted another! Chris Budgen was a real help in getting things sorted! In the process of having a kitchen fitted by Neptune. This is my 2nd kitchen from them. First was fine. This experience has been terrible. 7 weeks with no kitchen, still not finished, numerous design errors and problems and no-one seems willing to sort this. Seems that unless I am chasing them and following up (which is hard to do when at work) that nothing gets done. I no longer feel able to recommend them as I would have at one stage

Odpowiedź od Neptune - Weybridge
I now have my dream kitchen. After many visits to the store in Weybridge where I met Paul, I chose the Suffolk kitchen. We are so happy with the quality and the design. I cannot express how patient and helpful Paul has been with everything , even problems that arose with the building work. Paul was always at the end of the phone to help resolve any issues and offer advice he walked me through so many decisions and has over the time spent hours with me . So very grateful for his time and patience.I cannot fault anything about the kitchen it is everything I have always wanted. So much so we have had the utility room installed by neptune and are also having the bootroom, pantry and office installed by neptune , all designed by Paul . A big thank you to the fitters, Darren and Jake who have been meticulous in the installation and very hardworking.
I feel so grateful to have had such a wonderful team, headed by Paul and the investment has been worth it.

Odpowiedź od Neptune - Weybridge
Great personal service and helpful advice by Tracey in Weybridge

Odpowiedź od Neptune - Weybridge
This is our first full timber, handpainted kitchen. We love it. And dealing with Bronwen from the Weybridge showroom was a delight. She designed a gorgeous kitchen.

Odpowiedź od Neptune - Weybridge
Tracey at Neptune Weybridge went above and beyond and not only provided friendly, efficient service, but also delivered the paint to my door. Absolutely brilliant. Thank you for making this purchase such a breeze

Odpowiedź od Neptune - Weybridge
Lovely bookcase delivered by friendly and efficient team of two

Odpowiedź od Neptune - Weybridge
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