Emma-Louise was incredibly helpful today. We went into the store to see the products in person before ordering and to make sure we were choosing the right ones. She didn’t rush us at all and was super... Zobacz więcej
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Lokalizacja
Zmień lokalizację87-93 Wandsworth Bridge Road, Fulham, SW6 2TD London, London, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The Fulham Neptune team have been amazing. From design concept to finished product they have gone the extra mile to make everything perfect and to make us feel happy and confident throughout. The sup... Zobacz więcej
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Really helpful advice on design from Alessio Bestetti. Neptune handled everything seamlessly from beginning to the end, and we have a wonderful flawless kitchen. We re-did our house, and this was by f... Zobacz więcej
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Everybody in NEPTUNE is so kind and polite and tries so hard to make everything easy for their customer. I ordered by mistake only one plant pot and I needed to plant pots. Not only did they send it i... Zobacz więcej
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Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z meblami ogrodowymi
- Projektant wnętrz
- Sklep z przyborami kuchennymi
- Sklep z meblami do salonu
O Neptune - Fulham
Napisane przez firmę
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Dane kontaktowe
87-93 Wandsworth Bridge Road, Fulham, SW6 2TD, London, London, Zjednoczone Królestwo
- 0207 3719997
4,3
Doskonała
77 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lovely Miller chairs
Lovely Miller chairs, bought for a client’s kitchen. He is delighted, thank you very much Neptune!
28 grudnia 2021
Odpowiedź od Neptune - Fulham
Thank you so much for your review Emma. We are so glad to hear that your client is happy. Emma-louise
Brilliant company in every respect
15 grudnia 2021
Odpowiedź od Neptune - Fulham
Thank you so much for your review Mrs Jf Hussey. Izzy will be delighted that your lampshade has arrived safely. Emma-louise
on time no problems from beginning to…
on time no problems from beginning to end...the delivery men were fantastic...cheerful helpful and friendly
19 października 2021
Odpowiedź od Neptune - Fulham
Thank you Susie for such a lovely review. Our delivery team really are a great bunch and it makes all the difference that they are Neptune employees rather than being outsourced. I hope you have your flooring down now and are enjoying it: we look forward to seeing you again soon. Emma-louise
Shocking customer service
For a company that keep saying they pride them self on customer service it is truly shocking, you pay upfront for item that you have to wait weeks longer than was stated, you make several calls emails with no communication on why! No apologies. I know there are issues at the moment but it is how you handle them and not make the customer do all the work! Will think again before purchasing!
17 października 2021
Odpowiedź od Neptune - Fulham
Hello Andrew. Thank you for taking time to leave your thoughts. I have looked into your order and can see that we suffered a three week container delay: I am sincerely sorry for both this and that we did not communicate the situation more frequently with you. As a store team we will do our very best to learn from this and do hope that you will return to Neptune in the future. Emma-louise
Delivered when you said you would and…
Delivered when you said you would and delivery drivers were very courtious and helpful
5 października 2021
Odpowiedź od Neptune - Fulham
Thank you for your review Ashley. We hope you enjoy your garden furniture for many years to come. Emma-louise
Adding those accents of design & style
Great service, quality and eye for timeless design.
28 września 2021
Odpowiedź od Neptune - Fulham
Thank you so much Iain esq for your lovely review. We have thoroughly enjoyed working with you and hope to see you in store soon. Emma-louise
Very good quality products and…
Very good quality products and delivered on schedule. A great shopping experience.
21 września 2021
Odpowiedź od Neptune - Fulham
Hello Sheila. Thank you so much for your lovely review. Do let us know if there is anything we can improve on to deliver a 5-star experience for you on your next visit and I hope you have many years of enjoyment from your furniture. Emma-louise
Very good customer service
Very good customer service! Good communication, important things for an interior designer!
4 sierpnia 2021
Odpowiedź od Neptune - Fulham
Thank you Mvbs studio for such a lovely review. I'm so glad that we've got it right for you, and are looking forward to working with you on many more projects. Emma-louise
Excellent quality and service
28 czerwca 2021
Odpowiedź od Neptune - Fulham
Hello Alexander. Thank you so much for taking the time to leave your review. I'll pass your feedback onto Georgia, she will be delighted. Emma-louise
Very happy with the service and…
Very happy with the service and thrilled when Emma said it was possible to reduce the height of the four poster so therefore could order it. The men who delivered the bed were delightful and assembled it in no time.
1 czerwca 2021
Odpowiedź od Neptune - Fulham
Hello Julia. I am delighted that you are happy and I cannot wait to see the photos when you're next in store. Thank you for taking the time to write a review, it does mean so much. Emma-louise
Really poor attitude towards customers.
31 maja 2021
Odpowiedź od Neptune - Fulham
Hi Andrew, thank you for your feedback. I see you have left us 2 negative reviews today. I’m really sorry to hear that you feel our service was bad enough to warrant 2 negative reviews and I would like to resolve this with you. I've already popped my contact information on one of your reviews, so that you can speak to me directly. Emma-louise
Great service and product
25 maja 2021
Odpowiedź od Neptune - Fulham
Hello Mrs Bates. Thank you for your lovely review. Hopefully we will have some sunshine soon for you to enjoy your parasol. Emma-louise
The whole team are so helpful
The whole team are so helpful. Always a delight to deal with them
21 kwietnia 2021
Odpowiedź od Neptune - Fulham
Hi JPS. Thank you for taking the time to leave this lovely 5 star review. Will look forward to seeing you back in store again very soon. Kind Regards, Michelle.
I found all aspects of the service…
I found all aspects of the service excellent. The initial offer of a virtual viewing of my lamp was helpful, both to be able to see the real thing and to talk to a person about colours etc. Everything happened smoothly from there on. My only small complaint was the length of delivery time. Could this be made shorter perhaps? It was a long wait but worth it in the end.
13 kwietnia 2021
Odpowiedź od Neptune - Fulham
Hello Barbara. Thank you so much for your generous review; I am delighted you were happy with your in store experience. I am sorry that there was a lead time on the lamp, this has been due to their popularity and stress on global shipping. We hope to see you back in one of our stores soon. Emma-louise
Unbelievable service
Unbelievable service! Very happy with the customer service after I had an issue with an item I had ordered.
28 marca 2021
Odpowiedź od Neptune - Fulham
Thank you Mrs C for such generous feedback. We trust everything is okay with your order now and that we will see you again in store from the 12th April. Emma-louise
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.