Neptune - Chichester Recenzje 

294
•
Wynik TrustScore: 4.5 na 5

4,7

Drayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Neptune in West Sussex is an absolutely lovely place to shop! Whether you are looking to buy or you just want to spend some time browsing. The staff were so helpful, Eden who spent about 3 hours on a... Zobacz więcej

Oceniono na 5 z 5

Our experience of Neptune (Chichester store) and customer services has been fantastic. Every staff member has been super helpful and gone above and beyond to assist our home furnishings. The qual... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Went into the Chichester store today to mainly look at the sales goods. I was needing one certain plate that wasn’t on the shelf and the staff were so helpful hunting high and low for me and they fou... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fantastic morning with Becky this morning. We watched her rustle up three lovely, delicious summer dishes which we then all sampled afterwards. Debs made it extra special by being very attentive supp... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep meblowy
  2. również w kategorii:
  3. Dodatki do mebli
  4. Projektant wnętrz
  5. Sklep z meblami do salonu
  6. Sklep z meblami ogrodowymi
  7. Sklep z przyborami kuchennymi

O Neptune - Chichester

Napisane przez firmę

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Dane kontaktowe

  • Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, Zjednoczone Królestwo

  • 01243 904417

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

294 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(294)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2103

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Beautiful showrooms

Beautiful showrooms with very helpful, pleasant staff. very much enjoyed making our purchase & looking forward to receiving later in the year.

11 lipca 2023
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Odpowiedź od Neptune - Chichester

Hi Mr & Mrs Collis
Thanks for the review, lovely to hear. I can see that your sofa & armchair are on track, but you should have your lamp by now - was everything ok?
We look forward to seeing you soon, but in the meanwhile, enjoy the rest of the 'summer'!
Regards
Howard & the Chichester team

Oceniono na 5 z 5

Love the product and our local store at…

Love the product and our local store at Chichester

24 lipca 2023
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Odpowiedź od Neptune - Chichester

Hello Fiona,

Thank you for taking the time to write your review, we really appreciate it. We hope to see you again in store very soon.

Best wishes,

Gemma and all the Team at Neptune, Chichester

Oceniono na 5 z 5

Mood Board Workshop

A brilliant workshop with Helena creating a mood board for a potential decorating project with the benefit of her expertise with co-ordinating colours, encouraging you to be more adventurous with colour and helping to select matching fabrics and accessories. Great hosting again by Neptune.

22 lipca 2023
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Hi Chris
We're so glad you enjoyed it, I know that Helena did. So she'll be delighted to hear this feedback, thank you!
Best regards
Howard & the Chichester team

Oceniono na 5 z 5

I visited Neptune Chichester for an…

I visited Neptune Chichester for an evening with the stores design team . My friend and arrived and we were able to browse and enjoy the store’s stylising,
The staff couldn’t have been more friendly, they have extensive product knowledge and fully understand people and there design requirements wether you want just some help stylising a sofa with cushions and texture, to planning a new kitchen installation. The team at Chichester will help you every step of the way.
A thoroughly enjoyable evening.

18 lipca 2023
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Hello Kate,
It was so lovely of you to come along and join us for our Design evening with the team. We do hope you can pop in again soon, be it for another event or for some guidance- we'd be more than happy to help you with any questions you have.
Best wishes,
From Gemma and all the team at Neptune Chichester

Oceniono na 5 z 5

110% Delighted

I cannot rate Katie, Sophie, Ian. Jo and Bryn highly enough for their professionalism, enthusiasm, design and build quality at the Chichester store. We are beyond delighted with our stunning kitchen. Our space was a little unusual and they relished making it everything we wanted! The after care is second to none too!

6 lipca 2023
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Hi Caroline,
Thank you so much for your review, that is so kind of you. We've loved being part of your project and it really does look beautiful, we're so pleased you are happy with it. Don't be a stranger, do stay in touch!
Best wishes,
Gemma and all the team at Neptune Chichester

Oceniono na 5 z 5

Friendly staff in the shop & prompt…

Friendly staff in the shop & prompt delivery of the item

27 czerwca 2023
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Odpowiedź od Neptune - Chichester

Dear Carrie,

Thanks for taking the time to write your feedback. We hope your parasol is looking lovely in it's new home.
Best wishes,
Gemma and the team at Neptune, Chichester

Oceniono na 5 z 5

We had our kitchen from Neptune last…

We had our kitchen from Neptune last Autumn and it was and is still fantastic. The team in Chichester are amazing and couldn’t have been more helpful and on hand throughout and after the process. The design process was excellent and Katie and Jo did a brilliant representation of what we would get and on installing on Ian was on hand to liaise with the builders and fitters to make sure it was perfect. The after care is second to none and even now if I have an issue they are available to help. The quality of the kitchen is top notch and it does everything they claim in the showroom.

14 września 2022
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Dear Colette,

This is wonderful to read- thank you so much for the write up. I'm so pleased our team were able to deliver such a great kitchen design for you. I have passed your kind words to Katy, Jo and Ian, they also said you were a delight to work with too! I hope you can continue to build on your home design with us and welcome you back to the store anytime.

Warmest regards,
Gemma and all the team at Neptune Chichester.

Oceniono na 5 z 5

Fantastic morning with Becky this…

Fantastic morning with Becky this morning. We watched her rustle up three lovely, delicious summer dishes which we then all sampled afterwards. Debs made it extra special by being very attentive supplying coffee and being very welcoming. Very informative and a lovely group. Definitely would go again. Well done Becky and the team at Chichester.

21 czerwca 2023
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Hi Susan
Thanks for a great review, so heartwarming to hear!
We always enjoy having Becky in store, she's very talented and a joy to be around. With our own wonderful Debs in tandem, they make quite the hosting team
Best reagrds
Howard & the Chichester team

Oceniono na 5 z 5

Wonderful store

Wonderful store! Beautiful displays and helpful staff! Watched Becky Wilkinson’s Cookery Demonstration which we enjoyed very much!

21 czerwca 2023
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Hi Dawn
Thanks for coming yesterday, it's always a great day with Becky! Hopefully see you soon
Regards
Howard & the Chichester team

Oceniono na 5 z 5

I needed to choose some paint for my…

I needed to choose some paint for my utility room today and Debs was really helpful
Having the paint colours up on the walls makes it so simple

18 czerwca 2023
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Hi
Debs is a treasure for sure, she'll be over the moon to hear this. It's great to hear she was able to help you, we look forward to your next visit!
All the best
Howard & the Chichester team

Oceniono na 5 z 5

We had a lovely time at Neptune this…

We had a lovely time at Neptune this morning. We were greeted by a very friendly and helpful member of staff. She assisted with all our queries and kindly gave us a cup of tea to enjoy in the garden. Thank you Neptune!

16 czerwca 2023
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Hi Vicky!
That must of been Brannagh. She'll be delighted to hear that, I'll be sure to let her know once she's back from lunch. Have a lovely rest of your day.
All the best
Howard & the rest of the Chichester team

Oceniono na 5 z 5

Great Workshops at Neptune Chichester

I attended the Lampshade Making for Beginners workshop held on the morning of 19th May. Had a great time, met some lovely people and were well and truly looked after by all at Neptune Chichester, which is no surprise as they are an amazing bunch very friendly and customer-driven. Jules from the Haines Collection ran the workshop with her expertise guiding us through the process with much patience and gave us an insight into how her company utilise surplus fabrics from the design industry. All materials for the course were included and we all went home with a professional looking lampshade. I think we were all amazed and delighted with the results. Thank you.

19 maja 2023
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Hello Jan, what a wonderful write up- thank you so much! We're delighted you had such a lovely time, thank you for joining us. It would be lovely to see your shade in it's new home next time you are in.
I hope you can join us for more of our events in future, please keep in touch or follow us on the Eventbrite app to see our latest events.
We hope to see you again soon,
Best wishes,
Gemma and all the team at Neptune Chichester

Oceniono na 5 z 5

Very happy!

Quality: The furniture looks stunning and stylish. Good quality. No flaws.
Delivery: Heavy furniture all put in set places. Demonstration of adding extra leaves to table. Advice on cleaning. All packaging taken away.
Great on all counts! Very happy!

29 maja 2023
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Odpowiedź od Neptune - Chichester

Hi Mrs Hall

Thank you so much for the review. Its very helpful to hear about our customers experiences, both in store and with deliveries. Everyone will be very happy to hear this!

Thanks again

Howard and the Chichester team

Oceniono na 5 z 5

Neptune Chichester - Kitchen/Dining Project Installation

We are so pleased with our decision to choose the team at Neptune in Chichester to supply and install our new kitchen and dining area.
We are particularly grateful to Sophie Ford, our Designer. Sophie took care to understand what we wanted to achieve, and worked tirelessly to finalise a design that exceeded our expectations. Sophie’s help encompassed all aspects of the project, and her expertise and support with every detail made all the difference.
The quality of the kitchen cabinets is excellent, and being able to visit the lovely showroom allowed us to understand exactly what we were buying.
The kitchen was expertly installed by Ian, and we were very well supported throughout the process by our project manager, another Ian. Both these gentlemen helped ensure that the whole project went very smoothly.
The signature paint finish, completed a couple of weeks after the installation, is a lovely touch.
In addition to the kitchen cabinetry and appliances, we also purchased a Neptune dining table and chairs, a sofa, lighting fixtures and other accessories. They are all of excellent quality.
Thank you to all the team at Neptune Chichester. We have lost count of how many times we popped into the store over the last couple of years, but we always received excellent and friendly service.

8 marca 2023
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Hi Mr & Mrs Harvey

What wonderful & beautifully written review! It is so great to hear it all went well, and everyone involved has played their part. Sophie has seen this & is absolutely over the moon to hear how happy you are. I will ensure that this also passed on to all parties.

Thanks again, we look forward to seeing you soon

Best regards

Howard

Oceniono na 5 z 5

A easnt shopping experience …

I was served by a young lady who not only gave sound advice, but was clearly passionate about her job and keen to provide a pleasant shopping experience to all.

26 maja 2023
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Odpowiedź od Neptune - Chichester

Hi Graham
Thanks for feeding that back, great to know Kinga was able to help you. I'll ensure that I pass this onto her.
Regards
Howard & the Chichester team

Oceniono na 5 z 5

Customer service is a dream

Customer service is a dream, these people are real experts in what they do. They take their time with you, help you find the right item for your space. Neptune Chichester is certainly our favourite! Thank you, we’ll certainly be back!

19 maja 2023
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Hi
Thanks for the lovely words! We take real pride in what we do, so it's great to know we have a place that people enjoy. We look forward to seeing you soon!
Regards
Howard & the Chichester team

Oceniono na 5 z 5

A relaxing and productive morning

I’ve just got back from a lampshade making course at Neptune, Chichester taught by Jules from Haines Collection.
Neptune was an incredibly relaxing and hospitable setting and Jules was a great teacher. I’m delighted with my completed lampshade and intend to make many more.

19 maja 2023
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Hi Sarah
Great to know that you had a good time. To be honest, we all really enjoyed it too. The atmosphere in store was great, so thank you for contributing to that!
Regards
Howard & the Chichestere team

Oceniono na 5 z 5

Great service …

Great service … always extremely helpful and insightful without being pushy… great coffee too.. Even my husband enjoys visiting…

18 maja 2023
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Hi Andrea
The coffee is always on, so we hope to see you both soon! Thank you for the lovely review, the team love to hear this
Best regards
Howard & the Chichester team

Oceniono na 5 z 5

Beautiful shop

Beautiful shop, Helena was incredibly attentive- 5 stars!

17 maja 2023
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Thanks Josie, I'll ensure Helena hears this lovely feedback.
Regards
Howard & the Chichester team

Oceniono na 5 z 5

The Neptune branch in Chichester is in…

The Neptune branch in Chichester is in beautiful peaceful surroundings. The staff are super friendly helpful & welcoming. Jo showed me around the showrooms, and was very knowledgeable about the various styles and colours to create a stunning kitchen. All in all one of the most relaxing and enjoyable shopping experiences I’ve had! I’ll definitely be going back!

17 maja 2023
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Hi Anj
It was lovely to see you, and thanks for the lovely review. Great to hear that Jo was able to help you, I'll make sure that I pass that on to her.
Best regards
Howard & the Chichester team

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