Our experience of Neptune (Chichester store) and customer services has been fantastic. Every staff member has been super helpful and gone above and beyond to assist our home furnishings. The qual... Zobacz więcej
Lokalizacja
Zmień lokalizacjęDrayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The staff are excellent. So helpful and friendly. Got exactly what I needed ordered and delivered super quickly. Fabulous- thank you for such top notch customer service
We are delighted with Neptune for a whole range of reasons however the exceptional level of service received within the store (Chichester for us), from customer services and the delivery teams i... Zobacz więcej
Kitchen delivered on time with great care and consideration from Lee & Craig. Great communication and service from the whole team so far
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z meblami ogrodowymi
- Projektant wnętrz
- Sklep z przyborami kuchennymi
- Sklep z meblami do salonu
O Neptune - Chichester
Napisane przez firmę
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Dane kontaktowe
Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, Zjednoczone Królestwo
- 01243 904417
4,8
Doskonała
291 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Excellent communication
Excellent communication
Friendly interactive knowledgeable staff
Hit the dates
Just great customer service all around.
25 marca 2023
Odpowiedź od Neptune - Chichester
Thank you for your review Mr Jackson, so pleased we could help. We'll look forward to seeing you in store again soon.
Kind regards,
Kinga and all the Team at Neptune Chichester
Excellent service staff work above and…
Excellent service staff work above and beyond their duties, customer service skills excellent
9 marca 2023
Odpowiedź od Neptune - Chichester
Hi Martin, thank you for this review, so pleased you got a resolution, and a quick one too for the sideboard!
We hope to see you and Mrs Gray in store soon.
Best wishes,
Gemma and the team at Neptune Chichester
The Chichester showroom is a great…
The Chichester showroom is a great opportunity to see the Neptune design and products in situ. The staff were very helpful.
10 marca 2023
Odpowiedź od Neptune - Chichester
Hi
Thank you for the review, we're very proud of our store so it's lovely to hear it's appreciated & that we could help you on your visit.
Regards
Howard & the Chichester team
We had excellent service today by Jo
We had excellent service today by Jo. We had some great design advice on how we can style our house with ornaments and vases. Really friendly, nothing was too much, not rushed. Fabulous experience, thank you. We’ll be back.
9 marca 2023
Opinia niezależna
Odpowiedź od Neptune - Chichester
Hi
That's so great to hear. Thank you for taking the time to leave the review, I know Jo will be over the moon to hear this!
Best regards
Howard & the Chichester team
Very helpful and enthusiastic
8 marca 2023
Odpowiedź od Neptune - Chichester
Hi Janet
So glad that you're happy & enjoying your Sunbury sideboard!
Best regards
Howard & the Chichester store team
We ordered our bed
We ordered our bed, staff more than helpful at purchase point and follow up. Your delivery company excellent with contacting us, the delivery and assembly of the bed, faultless, the boys were polite, could not fault. I will definitely recommend Neptune to friends. Thank you, it has been a pleasure.
Jenny
4 marca 2023
Odpowiedź od Neptune - Chichester
Hi Jenny
Great to hear everything went well. Thanks for letting us know, I shall let everyone know. Please say hi next time you're in!
Best regards
Howard & the Chichester team
Excellent response.
25 lutego 2023
Odpowiedź od Neptune - Chichester
Thank you, we hope you can pop by to see us soon.
Best regards,
Gemma
Very friendly helpful staff
Very friendly helpful staff. Beautiful showroom and delighted with the picture I bought in the sale.
18 lutego 2023
Odpowiedź od Neptune - Chichester
Hi Katie,
Thank you for your kind words, I hope your new print looks lovely in it's new home!
Best wishes,
Gemma and the Team at Neptune, Chichester
Mood Board creation…
I signed up for a Mood Board creation session with Helena at Chichester. I was sceptical about how useful I would find it and was delighted to find it very helpful in solving design solutions for revamping our kitchen/dining room. Helena the designer was so inspirational and guided me to a colour palette I would never have even thought of ! Really enjoyable and when I have a bigger project I will not hesitate to use the design services of Neptune.
14 lutego 2023
Opinia niezależna
Odpowiedź od Neptune - Chichester
Hi Linda,
This is so lovely to read! Thank you so much for your lovely words about our Moodboard Masterclass with Helena. We're so pleased you came along and found it so useful.
We hope you can join us again in store soon.
From Gemma, Helena and all the team at Neptune, Chichester
Amazing store and staff
Went in and was welcomed by a thew of the staff hoo were in view as we walked in with a nice smile.
They said need any thing just ask offered us a coffe as they had just made some witch we fort was very nice
The store is so very nicely presented and clean. The missis wished it was her home as wanted everything. Got a couple of little bits and we were served by some lovely lady's at the till gemma Jenny and spoke to a man called Howard they all seemed so helpfull
Walked past the design office too witch was nice to know for when we get are new kitchen and had a quick word with the lady's out there. Will definitely be coming back and telling friend a and family about it.
8 lutego 2023
Opinia niezależna
Odpowiedź od Neptune - Chichester
Hi Mr Woodgate
Thanks for the lovely review, we're glad that you enjoyed your visit & we look forward to seeing you soon
Regards
Howard & the Chichester team
Fun cookery demonstration
Excellent cookery demonstration by Becky Wilkinson at Neptune Chichester. Delicious, healthy recipes that I look forward to trying at home. Such a lovely store, full of beautiful things and welcoming, friendly staff. Always a pleasure to shop there!
11 lutego 2023
Opinia niezależna
Odpowiedź od Neptune - Chichester
Hi Sarah
It's always a good day when Becky's in store, so we're really glad that you enjoyed it too and hopefully you'll come back soon!
Best regards
Howard & the Chichester team
Brilliant cookery demo with Becky…
Brilliant cookery demo with Becky Wilkinson. Can’t wait to have friends round and cook her scrumpy food. A treat to be at Neptune Chichester once again and of course had to buy a few fab bits from Jenny for home
11 lutego 2023
Opinia niezależna
Odpowiedź od Neptune - Chichester
Hi Gillian
So glad that you enjoyed it, hopefully you'll come back the next she's with us!
Best regards
Howard & the Chichester team
⭐️⭐️⭐️⭐️⭐️
A 5 star service from all of the Chichester Neptune staff. Couldn't have been more helpful with my enquiry's.
A professional, yet friendly service offering high quality products and knowledge. I could not find a fault with any of the team. Absolutely exceptional once again!
I could not pick any names in particular as each member of staff that i interacted with had the highest level of customer service you could ask for along with a big smile and a hot coffee awaiting.
Thank you so much once again Chichester Neptune for welcome me into such a beautiful store.
8 lutego 2023
Opinia niezależna
Odpowiedź od Neptune - Chichester
Dear Mr Thomson,
Thank you so much for your kind words about our team in Chichester.
It's always such a pleasure seeing you in our showroom and you're always welcome to stop by for a coffee.
We'll see you again soon,
From Gemma and all the team at Neptune, Chichester
Quickly solved issue with previous order
The problem that I had with a previous order was very quickly resolved. The problem shouldn’t have occurred in the first place.
20 stycznia 2023
Odpowiedź od Neptune - Chichester
Hello Emma,
Thank you for taking the time to write about your experience in Chichester. I'm pleased we were able to resolve the issue quickly for you and we hope that your washstand is looking beautiful in it's new home.
We hope to see you again soon,
Gemma and the team in Chichester
The friendly welcome and effortless…
The friendly welcome and effortless service put the whole experience of shopping onto a different level.
The layout of the displays were perfect which made the ease of deciding so much better then other shops.
23 stycznia 2023
Odpowiedź od Neptune - Chichester
Hi Mr Starr
Thank you so very much for the kind words, I will ensure to pass them on to the team. Jenny in particular will be delighted!
Best regards
Howard & the Chichester team
So glad I went into the Chichester Neptune showroom today
Went into the Chichester store today to mainly look at the sales goods. I was needing one certain plate that wasn’t on the shelf and the staff were so helpful hunting high and low for me and they found one! Thank you Debs.
I also then chatted to Jo the kitchen advisor and got very excited about the prospect of installing one of their designs in my next house. Altogether a great shopping experience in a beautifully laid out showroom. Only problem is, it makes it very hard to resist bying something!😊
28 stycznia 2023
Opinia niezależna
Odpowiedź od Neptune - Chichester
Hello Penny, thank you so much for taking the time to write about your experience in store yesterday. We're delighted to hear you enjoyed your trip and found Debs and Jo to be so helpful. Hopefully we can see you soon to get started with your upcoming project. Thank you again.
Best wishes,
Gemma and all of the team at Neptune Chichester
Great shop & staff but too expensive
9 stycznia 2023
Odpowiedź od Neptune - Chichester
Hi Christy
Thanks for the positive review, hopefully we'll see you again before our Sale & ex-display offers end?
Regards
Howard & the Chichester team
Fabulous items and customer service as…
Fabulous items and customer service as always. I rang the shop as they were out of stock online and they had 2 so I purchased over the phone and they patiently waited for me to collect (I got delayed due to being ill!)
20 stycznia 2023
Odpowiedź od Neptune - Chichester
Hi Tina
Glad to be of help! Hope you're feeling better now, we look forward to seeing you again soon
Regards
Howard & the Chichester team
Nice products & great service
6 stycznia 2023
Odpowiedź od Neptune - Chichester
Hi
Thanks for the review, great to hear you're happy & that everything went well
Regards
Howard & the rest of the Chichester store team
Lovely products in an amazing setting!
Lovely products in an amazing setting!
My Christmas Tree skirt is high quality and looked beautiful in my sitting room…..
26 grudnia 2022
Odpowiedź od Neptune - Chichester
Hi Amanda
The skirts are great aren't they? They really make a difference, such a shame to put them away until next Christmas!
Regards
Howard and the Chichester team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.