Neptune - Chichester Recenzje 

290
Wynik TrustScore: 5 na 5

4,8

Drayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Our experience of Neptune (Chichester store) and customer services has been fantastic. Every staff member has been super helpful and gone above and beyond to assist our home furnishings. The qual... Zobacz więcej

Oceniono na 5 z 5

The staff are excellent. So helpful and friendly. Got exactly what I needed ordered and delivered super quickly. Fabulous- thank you for such top notch customer service

Oceniono na 5 z 5

We are delighted with Neptune for a whole range of reasons however the exceptional level of service received within the store (Chichester for us), from customer services and the delivery teams i... Zobacz więcej

Oceniono na 5 z 5

Our visit to Chichester was exceptional. Eden was most helpful and knowledgable and spent a long time with us- she was also very patient !Subsequently we have ordered a bed/headboard and we have spoke... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep meblowy
  2. Dodatki do mebli
  3. Sklep z meblami ogrodowymi
  4. Projektant wnętrz
  5. Sklep z przyborami kuchennymi
  6. Sklep z meblami do salonu

O Neptune - Chichester

Napisane przez firmę

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Dane kontaktowe

  • Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, Zjednoczone Królestwo

  • 01243 904417

4,8

Doskonała

Wynik TrustScore: 5 na 5

290 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(290)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2185

Napisz recenzję
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Oceniono na 5 z 5

A wonderful experience at Neptune

A fabulous shop with fabulous items and fabulous staff.
Have visited twice in the last few days and were served by Gemma & Debs who made us feel very welcome and even made us coffee!

19 kwietnia 2025
Opinia niezależna
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Ah, it was lovely to have you both in store! Hope you get to the bottom of the candle mystery!

See you again soon,

Gemma, Debs and all the Team at Neptune Chichester

Oceniono na 5 z 5

5 Star

Great efficient service as always
Thank you Gemma at Chichester Neptune

17 kwietnia 2025
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Odpowiedź od Neptune - Chichester

Hi Rebecca

Gemma is currently on holiday, but thank you for the lovely review. I know she will enjoy seeing this when she returns.

Best regards

Howard & the Chichester team

Oceniono na 5 z 5

Great design

Great design. Classic pieces with a modern twist that will stand the test of time. Exceptional customer service. If a furniture shop could be your favourite local pub, Neptune would be it.

17 kwietnia 2025
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Odpowiedź od Neptune - Chichester

Hi Joanna

Thanks for the lovely review & what a great analogy! We look forward to seeing you soon.

Kind regards

Howard & the Chichester team

Oceniono na 5 z 5

It is always a great experience

It is always a great experience, one of the reasons why we shop for household goods here, along with the sheer quality of everything we have purchased thus far.

17 kwietnia 2025
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Odpowiedź od Neptune - Chichester

Hi Alex

Its always good to see you & Hayley in store. Thanks for the lovey review, we look forward to seeing very soon I hope!

Kind regards

Howard & the Chichester team

Oceniono na 5 z 5

Neptune Spring/Summer recipes

Neptune Spring/Summer recipe demonstration with Becky Wilkinson
A lovely afternoon watching Becky effortlessly demonstrate 4 recipes and the best bit got to eat it too!
Hospitality of the staff is amazing too!

28 marca 2025
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Hi
Thank you for supporting the event & taking the time to write a review. We look forward to seeing you soon hopefully!

Best regards

Howard & the Chichester team

Oceniono na 5 z 5

Neptune Chichester Excellent

So many beautiful things about this store. It feels so homely for a start! We bought a new build property nearby and have been gradually decorating over the last couple of years. We ran out of steam and then discovered Neptune and their advisory service. Jenny at Neptune Chichester gave us a friendly fresh perspective and ideas for moving our home forward. We have since painted and added warmth to our lounge with accessories and artwork. It felt a bit indulgent booking a consultation appt but the experience was friendly, relaxed, fun and super helpful. And gave us inspiration to crack on with making our house a cosy home. Thank you Jenny and Neptune, you will be (and have been!) seeing a lot more of us!
Michelle and Spencer

8 marca 2025
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Hi

Thank you so much for the lovely review. I know how much Jenny has enjoyed working with you both, so she'll be absolutely delighted to see this!

Best regards

Howard & the Chichester team

Oceniono na 5 z 5

Becky Wilkinson Spring food event

Loved the food demonstration by Becky Wilkinson. Our first Neptune event and it was absolutely fantastic. Such delicious food and great recipes and also gave us some good ideas of what we needed from the store.
Hope to have many many more of these food demonstrations please!!

28 marca 2025
Opinia niezależna
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Hi Chris

Thanks for the lovely words. It's always fun when Becky's in store, she's amazing isn't she? We look forward to seeing you soon

Best regards

Howard & the Chichester team

Oceniono na 5 z 5

Excellent service, lovely furniture.

We saw the cabinet in the Chichester show room. It was delivered within a week by a very helpful, polite and friendly duo who took great pains to place it exactly where we wanted it, on the first floor. Great experience. Thank you Nathan and Steve.

27 marca 2025
Opinia niezależna
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Hi

Thanks for the lovely review, its great to hear! I will ensure that it gets back to our delivery team.

Kind regards

Howard & the Chichester team

Oceniono na 5 z 5

Superb experience from start to finish…

We have just had our Neptune Chichester Kitchen and Utility room installed. We are over the moon with the finished result and cannot praise the team enough for their professionalism, helpfulness and attention to detail. Special praise therefore to the guys from Neptune Chichester
Misha the designer
Ian and Stuart the installers
Tom the painter
Ian the installation manager
The Anything Stone worktop team.
And the delivery team who were friendly and helpful
despite the challenging location.

23 marca 2025
Opinia niezależna
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Thank you so much for your kind review. It's a beautiful project and we've really enjoyed being a part of it.
I shall pass your thanks to the team- they'll be delighted to hear this!

Thank you again,

Gemma and the Team at Neptune, Chichester

Oceniono na 4 z 5

Friendly helpful service

Friendly helpful service

24 marca 2025
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Odpowiedź od Neptune - Chichester

Hi Samantha,

Thank you for your feedback, it's always beneficial to understand where we could always do better, so please do get in touch if you feel we could do more to meet your expectations.

See you again soon,

Gemma
Store Leader, Chichester

Oceniono na 4 z 5

Neptune is a pleasant shopping experience. Staff are always knowledgeablNe and…

Staff are always knowledgeable and reply honestly to enquiries. Neptune products are not cheap, but I am pleased with the dining table and chairs I purchased. The time from order to delivery is fairly lengthy, but nothing is perfect...

10 lutego 2025
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Odpowiedź od Neptune - Chichester

Dear Susan

Thank you for the review. Its good to hear that you're happy with your items. I'm sorry about the long lead time for your chairs, although I believe that they arrived earlier than we originally quoted. If there's anything we could have done better, then we'd love to hear more from you so we can continue to improve.

Best regards

Howard & the Chichester team

Oceniono na 2 z 5

Disappointed

Paid for a sample pot never heard another thing

13 marca 2025
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Odpowiedź od Neptune - Chichester

Hello Linda,
Thanks for taking to write your review. I can see that your order that was placed on 16th February came in as planned on 6th March. We followed this up with a phonecall on 7th March but unfortunately there is no facility to leave a voicemail. We still have it here for you so do pop in when it is convenient to collect.

Kind regards,

Gemma
Store Leader

Oceniono na 5 z 5

Great service

I called the Chichester store to enquire about some ex-display side tables that I had seen advertised on- line and had the pleasure to speak to one of their sales team called Bethany . She was extremely helpful and suggested I come to store and take a look before purchasing. This I did with my husband and what a super experience we had ! We were greeted by a lovely lady called Debs who asked if she could help us and offered us a cup of coffee while we waited for Bethany to become free . We instantly felt comfortable and were able to have a browse around . Being in the throes of a house renovation we were looking for ideas and inspiration. When Bethany was free she greeted us warmly and showed us the tables we had come to view . We asked lots of questions regarding varying items and nothing was too much trouble for her . We ended up ordering and purchasing several pieces of furniture and felt confident in doing this with the service we were receiving. We also met Jenny another member of staff who was very knowledgeable and she helped Bethany process everything. My husband and I noted how informative they all were and obviously knew their products along with being warm and friendly but still professional. We had such a positive experience and will definitely be making future purchases in store with them instead of online and are looking forward to returning again soon!

14 lutego 2025
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Dear Gaye,

This is just a delight to read- thank you so much!
The team really enjoyed your visit and are looking forward to seeing you again very soon.

Thank you again for taking the time for writing about your experience.

Best Wishes,

Gemma and the Team at Neptune, Chichester

Oceniono na 5 z 5

We had prior notice of delivery time…

We had prior notice of delivery time which was very helpful. Our delivery was on time. The two guys were friendly and efficient assembling our new bed and taking away the packaging.
We are of course delighted with our purchase.

13 lutego 2025
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Odpowiedź od Neptune - Chichester

Hi Vivien

Thanks for the feedback. Great to hear your order & delivery went well. Our dispatch team will be interested to hear this.

Best regards

Howard & the Chichester team

Oceniono na 5 z 5

Mirror mirror now on the wall

Great service and a very warm welcome with coffee in the showroom. Great range of products and we are very happy with the Bembridge mirror. Speedy delivery to store and easy for us to collect.

13 lutego 2025
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Odpowiedź od Neptune - Chichester

Hi Julian

Great to hear that everything went well with your order. We look forward to seeing you soon.

Best regards

Howard & the Chichester team

Oceniono na 5 z 5

Super Customer Service

Went to purchase a Suffolk chopping block, great service as usual, it's lovely to take as long as you need without any pressure to make a decision and the help and advice offered along the way. Thank you

7 lutego 2025
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Odpowiedź od Neptune - Chichester

Dear Floyd,

Thanks for the great feedback - we always enjoy your visits and appreciate you taking the time to write about your experience in store.

See you again soon,

From Howard and the Team at Neptune Chichester.

Oceniono na 5 z 5

Beautiful chair

Really happy with the armchair we ordered, it fits beautifully in our home and is very comfortable.

30 stycznia 2025
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Odpowiedź od Neptune - Chichester

Hi Paul

Great to hear that's all arrived now & is working for you. We look forward to seeing you in store again soon!

Best regards

Howard & the Chichester team

Oceniono na 5 z 5

All the staff in the store are always…

Helpful Staff

All the staff in the store are always friendly & helpful no matter how big or small your purchase or collection.

20 stycznia 2025
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Odpowiedź od Neptune - Chichester

Hi Janice,

Thank you for your kind words- it really is appreciated by the team. We hope you can pop by again soon.

Best wishes,

Gemma and the Chichester Team

Oceniono na 5 z 5

Staff always extremely welcoming

Staff always extremely welcoming, personable and very helpful 😊

18 stycznia 2025
Opinia niezależna
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Odpowiedź od Neptune - Chichester

Hi Peter

Thanks for sharing, that's so lovely to hear! We look forward seeing you back in store soon.

Best regards

Howard & the Chichester team

Oceniono na 4 z 5

Order didn’t arrive in time that was…

Order didn’t arrive in time that was supposed to, as evidently got ‘lost’ by courier !!! House number and half street was not on paperwork (was on mine ) . Been told another has been ordered but have not received yet !! WATCH THIS SPACE

The item has now been delivered!!
Would like to thank Gemma (Manager of the Chichester store) who has helped to make this this matter happen to my satisfaction.

22 stycznia 2025
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Odpowiedź od Neptune - Chichester

Hi Sue,
I appreciate you taking the time to comment on your order following our discussion yesterday. We do welcome all feedback, it's so important to always understand what we can do better and where improvements can be made. As you you know from our phone call, we've had an unusual technical glitch with your order and the first line of your address wasn't displaying properly on the delivery label, we are very sorry that this has happened. I am pleased we have now been able to get a replacement arranged as soon as this issue was raised and rectified.
I apologise again for these unusual set of circumstances. We do learn from these errors, and it has been picked up by our Support Office to help avoid this happening again in the future.
We are monitoring your order closely and appreciate your patience whilst the new one is sent to you.
Thank you again, please do get in touch if there is anything else you need from us in the meantime.

Gemma
Store Leader

************************************************************************************

Hi again Sue,

We got there in the end! Thank you again for your patience, I hope your new rug looks lovely in your dining room.

Hope to see you again soon.

Best wishes,

Gemma

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