Neptune - Chichester Recenzje 

289
Wynik TrustScore: 5 na 5

4,8

Drayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Our experience of Neptune (Chichester store) and customer services has been fantastic. Every staff member has been super helpful and gone above and beyond to assist our home furnishings. The qual... Zobacz więcej

Oceniono na 5 z 5

The staff are excellent. So helpful and friendly. Got exactly what I needed ordered and delivered super quickly. Fabulous- thank you for such top notch customer service

Oceniono na 5 z 5

We are delighted with Neptune for a whole range of reasons however the exceptional level of service received within the store (Chichester for us), from customer services and the delivery teams i... Zobacz więcej

Oceniono na 5 z 5

Our visit to Chichester was exceptional. Eden was most helpful and knowledgable and spent a long time with us- she was also very patient !Subsequently we have ordered a bed/headboard and we have spoke... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep meblowy
  2. Dodatki do mebli
  3. Sklep z meblami ogrodowymi
  4. Projektant wnętrz
  5. Sklep z przyborami kuchennymi
  6. Sklep z meblami do salonu

O Neptune - Chichester

Napisane przez firmę

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Dane kontaktowe

  • Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, Zjednoczone Królestwo

  • 01243 904417

4,8

Doskonała

Wynik TrustScore: 5 na 5

289 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(289)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2169

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Howard’s customer service has been…

Howard’s customer service has been excellent!

23 lutego 2026
Opinia niezależna
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Thank you so much Tara, that's really lovely of you to take the time to feed back.

Hope to see you again soon,

Gemma and the Team at Neptune Chichester

Oceniono na 5 z 5

I want to buy everything!

I want to buy everything!

29 stycznia 2026
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Hello Vivienne,

We hope you can pop by again soon to add to your Neptune collection!

See you again,

Gemma and the Team at Neptune Chichester

Oceniono na 5 z 5

Staff were friendly

Staff were friendly, knowledgeable and helpful

22 stycznia 2026
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Thank you Jim, glad the team were able to help!

Best wishes,

Gemma and the Team at Neptune Chichester

Oceniono na 5 z 5

Staff are always helpful

Staff are always helpful, they are great with advice, and often offer you a coffee.

19 stycznia 2026
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Thank you B Fisher!

We hope you can visit again soon and show us how the paint looks!

Best wishes,

Gemma and the team at Neptune, Chichester

Oceniono na 5 z 5

Another positive shopping experience at…

Another positive shopping experience at Neptune Chichester. We visited to purchase dining chairs and Jenny and the team were very helpful, bringing the chairs out, making coffee and letting us seat-test without any pressure to make a decision. We left very happy with our purchase and Jenny made the ordering process very simple. She advised us on other products to maintain our existing Henley furniture. Best of all…our large German Shepherd was made very welcome and fed treats - another fan of shopping at Neptune

17 stycznia 2026
Opinia niezależna
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Hi Fran,

Thank you so much for your lovely review and your kind words. The team loved having you visit, with your lovely dog of course! We hope to see you again soon.

Best wishes,

Gemma and the Team at Neptune Chichester

Oceniono na 5 z 5

Lovely friendly staff

Lovely friendly staff. So helpful

15 stycznia 2026
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Hi Penny

Thank you so much for the lovely review. We look forward to seeing you in store soon!

Best regards

Howard & the Chichester team

Oceniono na 5 z 5

Thank you

Even though I my query was rather 'off-the-wall', Eden was patient, charming and most helpful. Altogether a very pleasant experience. Thank you Eden._

7 stycznia 2026
Opinia niezależna
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Thank you very much for your lovely feedback, we're so pleased we could help and advise.

Hope to see you again soon,

Gemma, Eden and the team at Neptune, Chichester

Oceniono na 5 z 5

Excellent service

I visited the beautiful Neptune Chichester store last Saturday with my father who was looking for a present for his daughter in law. When I asked for some help Eden went above and beyond in the service and support that she gave us both. Thank you

6 grudnia 2025
Opinia niezależna
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Dear Mrs Roger,

Thank you so much for taking the time to let us know about your visit to our Chichester store. We hope you can pop in and see us again very soon.

Best wishes and Merry Christmas,

Gemma and the Team at Neptune, Chichester

Oceniono na 5 z 5

If I could give ten stars I would

If I could give ten stars I would. This beautiful store is laid out in such an inspirational way. The welcome and offer of coffee whilst you wander from room to room makes you feel as if your visiting a friends home. There is always help and advice when you need it nothing is too much trouble from choosing a paint colour designing a room or in my case help with simply decorating a coffee tray and two vases with a few seasonal festive ideas, I have a whole house to decorate and furnish and Neptune will be my first port of call. Thank you.

27 listopada 2025
Opinia niezależna
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Hello Mary,

Goodness what a lovely review - thank you so much! It's been a pleasure helping you with new ideas, and look forward to your visit again soon. You're always welcome for a cuppa anytime.

Best wishes,

Gemma and the team at Neptune, Chichester

Oceniono na 5 z 5

Super helpful assistants

The shop was very busy but stall took the time to look in stock and then when they couldn't find ordered in for me xx

27 listopada 2025
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Hello Teresa,

Thank you so much for your kind words, hope you can pop in to see us again soon!

All the best,

Gemma and the team at Neptune, Chichester

Oceniono na 5 z 5

Wonderful product, friendly staff

After many visits and a lot of deliberation and indecision, we chose what have proved to be the perfect sofas. They are well made, incredibly comfortable and a beautiful colour. Over the course of our visits, we were helped by a variety of staff members. Every one of them was patient, informative and, most of all, friendly. At no point did we feel pressured to buy, or that we were being ‘sold to’. We will definitely shop here again and would thoroughly recommend to anyone.

20 listopada 2025
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Hi Sarah

Thank you so much for the great review. We love what we do so that's great to hear, everyone will be delighted!

We look forward to seeing you again soon.

Kind regards

Howard & the Chichester team

Oceniono na 5 z 5

Fabulous service and hospitality today…

Fabulous service and hospitality today at Neptune, Chichester, especially from Karen! Really pleased with our purchases for a friend’s birthday, which she will absolutely love!

14 listopada 2025
Opinia niezależna
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Hello,

Thank you so much for your kind words, it really is appreciated. We hope your friend liked her gift!

We shall look forward to seeing you again in store soon.

Best wishes,

Gemma and the team at Neptune Chichester

Oceniono na 5 z 5

Neptune is a complete experience

Neptune is a complete experience. You can see everything that interests you in a well visualised context. The people there don’t seem like staff, they just want you find what is right for you. There is no pressure, just lots of pleasure.

10 listopada 2025
Opinia niezależna
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Hi Graham! Thank you for taking the time to leave us your 5* feedback. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott

Oceniono na 5 z 5

A great range of high quality homewaregreat range of Quality products …

A great range of Quality products nicely displayed, in our case speedily delivered in great condition . Premium prices but great to see it s all in one place

6 listopada 2025
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Hi Gordon

Thanks for the positive review & nice words. Hopefully we'll seen you back in store soon enough!

Best regards

Howard & the Chichester team

Oceniono na 5 z 5

I have shopped at the chichester shop…

I have shopped at the chichester shop for years. The staff go beyond in assisting no matter how small your purchase might be. Ive just purchased a kitchen table, 4 chairs, à bench and 2 bar stools. The experience from start to finish was fantastic. The helpful design advice from staff is invaluable. It wasn’t the cheapest option I looked at but it has exceeded my expectations.

23 października 2025
Opinia niezależna
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Hi

Thank you for the lovely review! It's great to know that we were able to help & we look forward to seeing you back in store soon.

Best regards

Howard & the Chichester team

Oceniono na 5 z 5

Jenny Brooks - making buying a pleasure

Jenny Brooks who I had originally met in your Chichester shop some time ago and where I saw the Ardingly Desk. Jenny had been very helpful when I was there so I contacted her by phone once I had made the decision to buy the desk, she went out of her way with information and advice with the purchase - an exceptional service for which many thanks.

20 października 2025
Opinia niezależna
Oceniono na 5 z 5

Great shopping experience with Jenny

We were warmly greeted by Jenny and she was extremely helpful and knowledgable and the coffee was excellent too !

12 października 2025
Opinia niezależna
Logo Neptune - Chichester

Odpowiedź od Neptune - Chichester

Hello David,

Thank you for coming to visit our showroom, lovely to hear you had such a great experience.

We hope to see you again soon.

Gemma and the Team at Neptune, Chichester

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