The Chester store is lovely, easily accessible, plenty of parking and set out and staged beautifully. The large store allow you to see a large range of products. Staff very helpful and friendly.
Lokalizacja
Zmień lokalizacjęChester Road, Bridge Trafford, CH2 4JR Chester, Cheshire, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Another super experience from Chester Neptune. From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!) The stores are always well lai... Zobacz więcej
Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... Zobacz więcej
Reakcja na opinię
We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... Zobacz więcej
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z meblami ogrodowymi
- Projektant wnętrz
- Sklep z przyborami kuchennymi
- Sklep z meblami do salonu
O Neptune - Chester
Napisane przez firmę
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Dane kontaktowe
Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, Zjednoczone Królestwo
- 01244 478 777
4,9
Doskonała
157 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Walter is a perfect small chair.
7 lipca 2025
Just had a lovely delivery team Andrea…
Just had a lovely delivery team Andrea and Liam. Such lovely and help guys and a credit to Neptune. Thank you.
18 czerwca 2025
Opinia niezależna
Table and 6 chairs..Attentive and…
Table and 6 chairs..Attentive and patient service...knowledgeable staff..delivered and assembled with care by Lee and Craig who gave us a helpful run through of the mechanics.
28 maja 2025
Opinia niezależna
Wonderful
Lovely shop, lovely people to deal with and once inside - you want to buy everything!
26 maja 2025
Really great experience with Neptune…
Really great experience with Neptune all starting with the fabulous and friendly service we received from the shop in Chester, through to the care and attention with the packaging and delivery of the lovely lamps that we ordered.
We have visited lots of Neptune shops in the UK and have always been made to feel welcome and valued and is definitely my wife's favourite place to shop.
Best Regards
Cameron & Mandy Watson
10 marca 2025
Always a treat to go to a Neptune…
Always a treat to go to a Neptune showroom, staff are already very helpful
6 marca 2025
Lovely lamp
10 lutego 2025
Received a call to arrange the delivery…
Received a call to arrange the delivery of our new headboard.
Delivery arrived punctually, beautifully packaged and very helpful delivery men , they unpacked and fitted it and took away all the packaging.
Excellent service
27 stycznia 2025
Always a lovely experience
I went to collect a lampshade I had ordered. Always met with a friendly smile and nothing is too much trouble - thank you
13 stycznia 2025
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
My Neptune delivery
My Neptune delivery, I received my new dining table last week. I’m really pleased with the quality of the product and the two young men who delivered it were great. They assembled it very quickly then gave me some after care information on how to keep it looking great. Have always enjoyed shopping in Neptune and I’m sure will return again and again in the future.
23 grudnia 2024
Odpowiedź od Neptune - Chester
Thank you very much for your lovely review and wishing you a very Happy New Year. Joe
We visited the store just great friendly service outside…
We visited the store just outside Chester and were greeted by staff who made us coffee and helped us to view and understand the range. We purchased two lamps and were given all the information we needed on the items we were interested in. This was followed up by emails thanking us for our purchase and gave us details of the items we had shown interest in. Overall a great experience.
31 października 2024
Poor experience Oct 2024
The product was paid for in full and ordered in June and arrived in October way longer than told by the Chester store.
Spoke to customer experience team in head office - nothing to do with them attitude.
Purchased a lot of furniture and soft furnishings from Neptune over the years and the quality is good.
This time the experience was poor and to the point i will think twice ordering anything else from them.
In fact i went to the Cotswold company recently to purchase some further items for our new annex.
14 października 2024
Odpowiedź od Neptune - Chester
Good morning David. Thank you for taking the time to leave us your review. I am sorry that you were not happy regarding your recent purchase. I do recall you speaking with our Customer Experience team over several calls. As explained, we are unable to expedite the delivery of made to order items but I am sorry we missed the estimated delivery time frame by 1 week. I'll reach out to you directly to see how we can improve this 2* experience for you. With warmest regards, Scott
Great experience quick service and…
Great experience quick service and enjoyed my purchase!
27 września 2024
The ambience of your lovely room…
The ambience of your lovely room settings,
and the staff are always so very welcoming.
We go home with so many ideas.
Thank you for being in easy travelling distance from our home.
28 sierpnia 2024
Quick, efficient and courteous
Kept updated about delivery time after being given 3 hour delivery slot. Delivery crew were helpful and courteous. Unwrapped everything and put it together and put it where I wanted.
22 lipca 2024
I chose Neptune again
I had a Neptune kitchen in my previous house and loved it, particularly the bi-fold cupboard which concealed all the clutter and the pan and spice drawers. I very much wanted a Neptune kitchen in my new house and have chosen Henley in oak. Again, the workmanship is beautiful.
10 lipca 2024
5* for Neptune on quality and the…
5* for Neptune on quality and the design service would definitely recommend them
10 lipca 2024
Odpowiedź od Neptune - Chester
I am so glad you enjoyed the Home Design Service with India, thank you for the 5 star review and we hope to see you again soon. Joe
Wonderful furniture
Wonderful furniture, well made, solid and stylish. Delivery team were excellent- on time, helpful and knowledgeable.
10 lipca 2024
Odpowiedź od Neptune - Chester
Thank you very much for your lovely review, we hope to see you in store again soon and hope you enjoy your furniture. Joe
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.