Neptune - Chester Recenzje 154

Wynik TrustScore: 5 na 5

4,9

Chester Road, Bridge Trafford, CH2 4JR Chester, Cheshire, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... Zobacz więcej

Oceniono na 5 z 5

Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I love visiting. There is always a warm welcome at the Mickle Trafford store, and staff are incredibly helpful and friendly, as well as very knowledgeable. The store is tranquil and calm and lovely to... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent Service from Neptune as usual. Their ‘white glove’ service is wonderful. Josh and Shane delivered my furniture to the room of my choice and took away all the packaging. The quality of the fu... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep meblowy
  2. Dodatki do mebli
  3. Sklep z meblami ogrodowymi
  4. Projektant wnętrz
  5. Sklep z przyborami kuchennymi
  6. Sklep z meblami do salonu

O Neptune - Chester

Napisane przez firmę

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Dane kontaktowe

  • Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, Zjednoczone Królestwo

  • 01244 478 777

4,9

Doskonała

Wynik TrustScore: 5 na 5

154 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

We always have such a lovely experience…

We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy.

This weekend was particularly special as we were greeted with a glass of fizz to celebrate the store’s 30th birthday, which was such a thoughtful touch and made the visit feel even more memorable.

The showroom is always beautifully presented and full of inspiration, but it’s the wonderful team that keeps us coming back. We genuinely love popping by and would highly recommend a visit. Congratulations on 30 years, and here’s to many more!

7 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent experience at Neptune

Excellent experience at Neptune. Hannah and India couldn’t have been more helpful or knowledgeable throughout the whole process. The quality of the products is outstanding, and they really took the time to help me make the right decision. I purchased the Wardley bed and mattress and am absolutely delighted with them. Excellent customer service from start to finish — highly recommend.

28 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Dresser Exchange

Both Andre and Liam were very mannerly and helpful. The handover process was excellent.
Well done guys 👍

22 kwietnia 2026
Opinia niezależna
Logo Neptune - Chester

Odpowiedź od Neptune - Chester

Dear John, thank you for your lovely feedback. We’re so pleased to hear that Andre and Liam were both helpful and professional, and that the handover process went smoothly. We’ll be sure to pass your kind comments on to them.

All my best,
Amy at Neptune Support Office

Oceniono na 5 z 5

Neptune Chester

Jill in Neptune Chester makes you feel so welcome
Always a pleasant experience shopping there.
Thanks 🤗

4 kwietnia 2026
Opinia niezależna
Logo Neptune - Chester

Odpowiedź od Neptune - Chester

Thank you for your lovely feedback. We’re delighted to hear you always feel so welcome in our Chester store and that Jill helps make each visit such a pleasant experience. We really appreciate you taking the time to share this.

All my best,
Amy at Neptune Support Office

Oceniono na 5 z 5

Thankyou Sean and Callum for delivering…

Thankyou Sean and Callum for delivering our table and chairs. You are both very efficient at your job .

6 kwietnia 2026
Opinia niezależna
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Odpowiedź od Neptune - Chester

Dear Sue, thank you for your kind feedback. We’re so pleased to hear Sean and Callum delivered your table and chairs efficiently and took good care of everything for you. We really appreciate you taking the time to share this.

All my best,
Amy at Neptune Support Office

Oceniono na 5 z 5

Great company and product fabulous…

Great company and product fabulous girls at helsby store

3 kwietnia 2026
Logo Neptune - Chester

Odpowiedź od Neptune - Chester

Dear Bill, Thank you for your lovely feedback. We're so pleased to hear you’re happy with both the products and your experience in our Chester store, and that the team made you feel so well looked after.

All my best,
Amy at Neptune Support Office

Oceniono na 5 z 5

Excellent Service from Neptune as…

Excellent Service from Neptune as usual. Their ‘white glove’ service is wonderful. Josh and Shane delivered my furniture to the room of my choice and took away all the packaging. The quality of the furniture is excellent too - real heirloom pieces. Thanks Neptune.

23 marca 2026
Opinia niezależna
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Odpowiedź od Neptune - Chester

Dear Emma, thank you for your thoughtful review. We're so pleased to hear you enjoyed our delivery service and that Josh and Shane took great care in setting everything up for you. It’s wonderful to know you’re happy with the quality of your furniture, pieces to be enjoyed for many years to come.

All my best,
Amy at Neptune Support Office

Oceniono na 5 z 5

I love visiting

I love visiting. There is always a warm welcome at the Mickle Trafford store, and staff are incredibly helpful and friendly, as well as very knowledgeable. The store is tranquil and calm and lovely to browse around. In essence a wonderful experience, with a wonderful team of people to help make the experience a very pleasant one.

27 marca 2026
Opinia niezależna
Logo Neptune - Chester

Odpowiedź od Neptune - Chester

Thank you very much for your lovely review of our Store, we hope to see you again soon and wishing you a Happy Easter.

Oceniono na 5 z 5

Lee and Craig were very helpful

Lee and Craig were very helpful. They let us know the night before of a delay the next day, as to not waste out time. Arrived when they said they would. Great customer service. Both very helpful and pleasant.

19 marca 2026
Opinia niezależna
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Odpowiedź od Neptune - Chester

Thank you very much for your 5 star review and hope you enjoy your new Neptune Furniture.

Oceniono na 5 z 5

Lovely experience

Lovely experience when you enter the store friendly staff who are happy to help Furniture displays are extremely well displayed, plenty of ranges to choose from and our furniture arrived quickly we where kept well informed of the delivery date and the delivery team where excellent too

9 lutego 2026
Oceniono na 5 z 5

Delivered on time excellent service and quality

Delivered on time , very courteously and the product as always, exceed expectation. A thoroughly excellent job all round and just in time for Christmas!

22 grudnia 2025
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Odpowiedź od Neptune - Chester

Thank you very much for your 5 star review, we hope you enjoyed your furniture an hope to see you again soon. Joe

Oceniono na 5 z 5

Superb staff relations with customers

Superb staff relations with customers, very helpful advice, attractive store layout, quality products throughout.
A memorable shopping experience since discovering Neptune, both shopping in-store and in ordering a new kitchen from them with clear plans and advice.
In addition, excellent delivery staff who did everything to 100% satisfaction.
Recommended.

22 grudnia 2025
Logo Neptune - Chester

Odpowiedź od Neptune - Chester

We're happy to hear that you enjoyed your shopping experience and found our staff helpful. It's great to know the kitchen plans and delivery met your expectations. Thank you for your recommendation! Joe

Oceniono na 5 z 5

Alfi and Josh were very efficient and…

Alfi and Josh were very efficient and very friendly- was a pleasure to receive such a beautiful piece of furniture from a pair of cracking lads! Thank you!!

5 grudnia 2025
Opinia niezależna
Logo Neptune - Chester

Odpowiedź od Neptune - Chester

We are happy to hear you had a lovely experience with our delivery team. many thanks Joe

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