Neptune - Bath Recenzje 

315
•
Wynik TrustScore: 5 na 5

4,9

One Tram Yard, Walcot Street, BA1 5BD Bath, Somerset, GB

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Just taken delivery of a second Neptune console table with alfi and Josh as our delivery guys. They were brilliant and nothing too much trouble. I’ve got quite a Neptune collection with two sofas, two... Zobacz więcej

Oceniono na 5 z 5

The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley. We called in to get a flavour of their dining tables & chairs. The t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I attended an abstract landscape painting workshop hosted at Neptune Bath. I thoroughly enjoyed the whole event - Laura Richards the artist was so friendly, she put everyone at ease and was so encoura... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep meblowy
  2. również w kategorii:
  3. Dodatki do mebli
  4. Projektant wnętrz
  5. Sklep z meblami do salonu
  6. Sklep z meblami ogrodowymi
  7. Sklep z przyborami kuchennymi

O Neptune - Bath

Napisane przez firmę

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Dane kontaktowe

  • One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, Zjednoczone Królestwo

  • 01225 465301

4,9

Doskonała

Wynik TrustScore: 5 na 5

315 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(315)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2157

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Suffolk kitchen in large Georgian house

My Suffolk Neptune kitchen was fitted around 9 months ago and I couldn’t be happier with the end result and the whole design process. I was a bit nervous to approach Neptune as had only had high street kitchens fitted previously, but the moment I spoke with our designer - Claire - she put me at ease and was so helpful throughout the whole process. Claire listened to my initial thoughts and ‘wish list’ carefully, considered the space, and came up with the most beautiful design which, having used it for 9 months now - is also extremely practical - we can’t fault it!! It fits the large proportions of our space perfectly and looks like it’s always been there, so we couldn’t ask for more. Claire made the design process super easy as she was extremely knowledgeable - she knew the product so well and wasn’t scared to suggest when something wouldn’t work and could suggest a better option straight away. I went back and forth with hundreds of questions and she was always helpful, knowledgable, accommodating and extremely patient!! We also went with neptune fitters and definitely recommend this as they also had extremely good knowledge of the product and were very meticulous, so the end product is perfect to the mm. We are so so pleased we went with Neptune and would definitely use them again for any future kitchens - preferably using Claire again as our designer! The design, construction and end product are such good quality.

31 stycznia 2023
Opinia niezależna
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Odpowiedź od Neptune - Bath

Hi Bec, this is such a lovely review, thank you for taking the time to write it. A huge part of what we do is the experience for our customers and I am so pleased you felt looked after and in good hands. Claire will certainly be delighted with this. We hope you enjoy your kitchen for years to come and that it's everything you hoped it would be. Best Wishes, Ellie and the Neptune Bath Team.

Oceniono na 5 z 5

Excellent customer service

good clear website. excellent customer service.

10 stycznia 2024
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Odpowiedź od Neptune - Bath

Thank you for leaving us this review, we hope you enjoy your new purchase! Ellie & the Neptune Bath Team

Oceniono na 1 z 5

I brought a voucher of £1000 during the…

I brought a voucher of £1000 during the beginning of the pandemic which coming out of the pandemic I had completely forgotten about, come the time when I spoke to Neptune Bath they were willing to offer me £0 of this voucher, not even any condolences, £50 of the voucher, nothing. I have been a good customer of theirs and honest the service was disgraceful, the staff was rude and frankly not very sensitive to the fact I'd just lost a great sum of money to their store for nothing in return. I will not shop there again, or send any of my clients that way.

10 stycznia 2024
Opinia niezależna
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Odpowiedź od Neptune - Bath

Hi Phoebe, we have already spoken at length about this query and given our reasons for not reissuing the gift card.
Myself and my team have also been subjected to rudeness and conjecture. Neptune is not at fault and the gift card was issued 4 years ago, there was opportunity for it to be spent.
Best Wishes, Ellie and the Bath Team.

Oceniono na 5 z 5

Very quick delivery of order

Very quick delivery of order; everything was as promised

28 grudnia 2023
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Odpowiedź od Neptune - Bath

Hi Michael, I'm very pleased you had a great experience and are now enjoying your new purchase. Happy New Year from us all at Neptune Bath.

Oceniono na 5 z 5

Very helpful staff

Very helpful staff. Sorted out a problem. Had a quick return phone call and organised everything.
Can’t fault them.

27 grudnia 2023
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Odpowiedź od Neptune - Bath

Thank you for leaving us this review Mr Veale, I'm glad we could help sort your issue swiftly. Happy New Year! Ellie and The Bath Team.

Oceniono na 5 z 5

Lovely merchandise

5 grudnia 2023
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Odpowiedź od Neptune - Bath

Hello, thank you so much for taking the time to leave your feedback. We are so glad that you are loving our merchandise and we hope you continue to enjoy our range! Warmest regards, Amy F

Oceniono na 5 z 5

Excellent Christmas Market event

Excellent Christmas Market event - loved the music to the wonderful selection of independent traders .
It was jolly , welcoming & had that Christmas feel - thank

2 grudnia 2023
Opinia niezależna
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Odpowiedź od Neptune - Bath

Hi Amanda, we are so pleased you enjoyed our Christmas Market event. We look forward to seeing you in store again soon! Merry Christmas - Ellie & the Neptune Bath Team.

Oceniono na 5 z 5

Neptune’s Bath team is so wonderful ✨

I want to say a huge thank you to the lovely team at the Neptune store in Bath! My jewellery brand Ballinger hosted a pop up within the store as part of Neptune’s Christmas market event and it was a hugely successful weekend for me. The Neptune team is so friendly, knowledgable and professional - nothing is ever too much trouble for them and they really go above and beyond. The store is absolutely beautiful too (when can I move in?!) and I particularly want to thank the wonderful Maisie Read for inviting me to showcase my brand at the event. I can’t wait to take part in your summer event next year! ✨

2 grudnia 2023
Opinia niezależna
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Odpowiedź od Neptune - Bath

Hi Emily, I really appreciate you taking the time to give us this feedback. We really enjoyed having you with us for the weekend to showcase your beautiful product alongside ours. We look forward to having you back at more events soon! I will pass on your feedback to Maisie who will be absolutely thrilled. Best Wishes, Ellie and the Neptune Bath Team.

Oceniono na 5 z 5

Warm, welcoming & inspiring

The wonderful team at Neptune, Bath opened up their doors to allow my small business ‘The Silk Studio’ to trade at their highly successful Christmas Market this year. Not only were the team so warm and welcoming to work alongside but we’re extremely well organised, knowledgeable and professional. Maisie, the assistant store manager was especially helpful during the lead up to the event, providing different options and ideas for the layout and positioning of my stall. The shop itself is simply stunning and such a beautifully presented space filled with inspiration and a warm, inviting ambience. An incredible store ran by an incredible, hard working team. Thank you for having me.

2 grudnia 2023
Opinia niezależna
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Odpowiedź od Neptune - Bath

Hi Leanna, thank you so much for the wonderful feedback. We really enjoyed having you with us for the weekend to showcase your beautiful product alongside ours. We look forward to having you back at more events soon! Best Wishes, Ellie and the Neptune Bath Team.

Oceniono na 5 z 5

A very early delivery but saved having…

A very early delivery but saved having to stay in all day so no complaints!
Two man team who took care of making sure our order was placed where requested.
All in all a great result

16 listopada 2023
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Odpowiedź od Neptune - Bath

Hi Conor, thank you for the feedback, we're pleased everything went well! We look forward to seeing you again soon. Enjoy your new items. Best Wishes - Ellie and the Neptune Bath Team.

Oceniono na 5 z 5

I recently attended the Neptune Mood…

I recently attended the Neptune Mood board class hosted by Annabel which was such fun. I created a board which is nothing like I thought it would look like but it has really helped me focus on what I need to do to create the space I want for our guest bedroom.
Highly recommend.

9 listopada 2023
Opinia niezależna
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Odpowiedź od Neptune - Bath

Hi Fran, thank you for leaving this review. I am pleased you had a great time with us, and created a beautiful scheme for your guest bedroom. We look forward to seeing it come to life! Best Wishes - Ellie and the Neptune Bath Team.

Oceniono na 5 z 5

Ordered new transforners for my lamps

Ordered new transforners for my lamps. No problem at all gave my details & they arrived pronto. Very polite sales person on other end of fone. Very impressed

13 listopada 2023
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Odpowiedź od Neptune - Bath

Hello Joy, very pleased to hear you had a great experience with us. Thank you for taking the time to let us know. We look forward to seeing you again soon!

Oceniono na 5 z 5

Fantastic quality

Fantastic quality, really fast delivery. My Christmas table will look fabulous.

13 listopada 2023
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Odpowiedź od Neptune - Bath

Hi Sofie, we are so pleased you have a beautiful new table for Christmas! We look forward to seeing you again soon.

Oceniono na 5 z 5

Mood Board Workshop Bath

Thoroughly enjoyed the mood board workshop at the beautiful Neptune Store in Bath. Great opportunity to spend time with other interior enthusiasts benefiting from the experience of Neptune designers.
Thank you again for making our journey from Swansea a very worthwhile one !!
We’ll definitely be returning as we love everything about Neptune..
Please come to Wales 😊

9 listopada 2023
Opinia niezależna
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Odpowiedź od Neptune - Bath

Hi Charlie, thank you so much for leaving us a review! I'm pleased you enjoy the workshop and felt the benefit of having the Designers expertise. We look forward to seeing you again soon. Best Wishes, Ellie and the Bath Team.

Oceniono na 5 z 5

Out with the old - in with the new!

Having replaced our old 26 year old kitchen and had a garden room extension leading off it, we are now thrilled with our wonderful, new light and airy Neptune kitchen! The whole layout has been completely revamped and it is now a joy to cook and entertain!
The attention to detail and friendliness from everyone involved has been very impressive, and made a potentially stressful experience fun! It seems that nothing was too much trouble.
A special mention must go to our designer, Silvia Zlatnicka Reidy, from the Bath store, who has been amazing. She had so many great ideas, and with numerous meetings and correspondence she has created the perfect kitchen for us! It was a very enjoyable process and we will be grateful for years to come!
The fitters, Craig and Dan, overseen by Neil from the technical department, were all brilliant too.
Overall, we’re so pleased we used Neptune - thank you!

10 sierpnia 2023
Opinia niezależna
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Odpowiedź od Neptune - Bath

Hi Penny,
We wanted to extend heartfelt gratitude for taking the time to leave us such a wonderful review. Your kind words have really brightened our day! We are truly grateful for your support and look forward to seeing you in the store again soon. We wish you many wonderful years in your beautiful new kitchen.
Best Wishes - Neptune Bath Team

Oceniono na 5 z 5

A DREAM COME TRUE!

They designed a gorgeous bedroom and playroom for our daughter. They were attentive, listened to all our requests, made them become reality quickly and efficiently. They were fun, friendly, responsive, on time and on budget. The end result is beautiful, comfortable, stylish, colourful. The finish was excellent and everyone we dealt with from the delivery drivers to the fitters were totally professional. We cannot recommend them enough. The rooms are a dream come true!

20 października 2023
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Odpowiedź od Neptune - Bath

Hello Nick, the team here in Bath are both touched and thrilled with your lovely review. We want to extend a huge thank you for choosing us for such a special project, and we are so pleased to hear that it was a dream come true. We look forward to seeing you again soon, and hope your Daughter loves her space as much as we do. Best Wishes - Ellie and the Neptune Bath Team.

Oceniono na 5 z 5

Mood board workshop

My friend and I attended a moodboard workshop last month, and we had so much fun! The team were super helpful and knowledgeable, helping us to design moodboards for a space in our homes :) I would definitely attend another event! Thank you!

14 września 2023
Opinia niezależna
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Odpowiedź od Neptune - Bath

Hi Emma, thank you so much for letting us know what a wonderful time you had at our mood board event. We always have such fun at our mood board events and we are pleased you got to join us this time. We look forward to seeing you again soon! Best Wishes, Ellie and the Neptune Bath Team.

Oceniono na 5 z 5

The quality of the product

The quality of the product, the whole shopping experience and the helpfulness of the staff.

11 października 2023
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Odpowiedź od Neptune - Bath

Hello, thank you so much for taking the time to give us this feedback, it really does mean a lot! We hope to see you again soon. Best Wishes - Ellie and the Neptune Bath Team.

Oceniono na 5 z 5

Had a very informative and enjoyable…

Had a very informative and enjoyable evening learning about vegetarian food from Jaqs, very nice surroundings and I'm looking forward to the next event. Food was delicious!

11 października 2023
Opinia niezależna
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Odpowiedź od Neptune - Bath

Hi Peter, we are really pleased you enjoyed this event! Please keep an eye out for the next one soon!

Best Wishes - Ellie & the Neptune Bath Team

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