The Navy exfoliating hand soap is truly chef's kiss! The pumice exfoliates leaving your hands soft and silky and the fragrance lingers. The signature scent is beloved by my husband too, so that's a... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
In three different moments I purchased the scissors, the cuticle balm, and the serum. They are three incredible and amazing products that I’m truly enjoying in my daily manicure routine. Excellent qua... Zobacz więcej
Sent an email and heard nothing back, contacted you over Instagram then that went quiet would of just loved some help but it's okay. Didn't get product so no comment there.
Reakcja na opinię
I’m absolutely delighted how much Cuticle Balm has helped my natural nails. Other women in my family have also become Navy converts after I gifted the Cuticle Balm and other Navy products as... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Navy Professional | Seasonally-Led Beauty & Lifestyle
Dane kontaktowe
Highfield Farm , DN104NB, Walkeringham , Zjednoczone Królestwo
- 01143035141
- hello@navyprofessional.com
- www.navyprofessional.com
4,5
Doskonała
186 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
My cuticles are softer within days
My cuticles are softer within days . Very pleased
5 listopada 2025
Opinia niezależna
Odpowiedź od Navy Professional
Thank you so much for your review, it really means the world to our team 🌿
Good product
Cannot review this properly as I haven't used it for long enough but like the feel of it on my nails
4 października 2025
Opinia niezależna
Odpowiedź od Navy Professional
Thank you so much for your review, it really means the world to our team 🌿
Overpriced scam
Overpriced scam. I ordered 4 treatment polishes… apricot cuticle scrub, vitamin coat, apricot base & top coat.
Totally awful.
In the initial delivery the top coat bottle was half empty & totally dried up gunk. I emailed customer service & they sent out a replacement. But when using the treatments even after receiving the replacement, the polishes are just pointless to the point of being completely unusable. The exfoliating one doesn’t do anything, because the scrub particles don’t brush on. The vitamin coat & apricot base look fine when initially applied but both dry with an incredibly unnecessary rough finish. Then the top coat, even with a really thin layer dries so gunky that it rubs/peels/falls off in gunky chunks just an hour later. I expect Claire’s Accessories sell higher quality kiddie polishes than this stuff. Don’t waste your money.
13 września 2025
Opinia niezależna
Odpowiedź od Navy Professional
Thank you for sharing your feedback — we’re genuinely sorry to hear that your experience wasn’t as expected. We’re also saddened to see you describe your experience as a “scam,” as that’s never what we want anyone to feel when shopping with us.
It’s worth noting that our treatment polishes are formulated a little differently to standard nail polishes — they contain active ingredients that can sometimes behave unusually if applied too thickly, or if nails have any residue from other products. However, what you’ve described sounds far from normal, so we’d really like to investigate this further for you.
Please could you email our customer care team at hello@navyprofessional.com with your order details. We’ll ensure this is looked into and that you’re properly supported.
Thank you again for taking the time to share your thoughts — we truly value your feedback and would love the opportunity to make this right.
Kind regards,
The Navy Team
Great Quality products.
Great Quality products.
Absolutely love my tools and the cuticle oil balm and pen, these smell incredible. The tools I have already purchased are great quality and I look forward to purchasing more when needed.
24 września 2025
Opinia niezależna
Odpowiedź od Navy Professional
Thank you so much for your lovely review — we’re so pleased to hear you’re enjoying your tools and cuticle care products! It’s wonderful to know you’re happy with the quality and the scents too. We really appreciate your support and look forward to helping you build your Navy collection when you’re ready for more.
Kind regards,
The Navy Team
Lovely brand and products
Incredibly fast dispatch and delivery, lovely products. I really love the branding and range of products from Navy and have been recommending to all my friends. I’ve been wanting to replace getting my nails done at a salon and do them myself, and using Navy has given me the lux feel and quality at home to achieve a pamper at home.
19 października 2025
Opinia niezależna
Odpowiedź od Navy Professional
Thank you so much for your kind words — we’re thrilled to hear you’re loving your Navy products and enjoying that luxury, salon-quality experience at home. It’s wonderful to know our range has helped you feel confident in creating that pamper experience yourself. We also really appreciate you recommending us to your friends — your support means so much!
Kind regards,
The Navy Team
The products are brilliant
The products are brilliant. I love the cuticle cream but recently purchased the nail buffer and it is the best I have ever had. My nails still have a really good shine 5 days in and after 2 days of cake making. Really pleased with the results
20 października 2025
Opinia niezależna
Odpowiedź od Navy Professional
Thank you so much for your lovely feedback — we’re delighted to hear you’re enjoying your products, especially the nail buffer! It’s great to know your nails are still looking shiny even after a few days (and some cake making!). We really appreciate your support and are so pleased you’re happy with the results.
Kind regards,
The Navy Team
Parcel arrived reasonably quickly &…
Parcel arrived reasonably quickly & well packaged . My nails are in a sorry state due to chemo medication but the cuticle balm seems to be helping . I have only been using it for less than a week. I find it needs to be kept in the fridge otherwise it’s very runny. The file and buffers are good quality.
18 października 2025
Opinia niezależna
Odpowiedź od Navy Professional
Thank you so much for taking the time to share your feedback. We’re really pleased to hear your parcel arrived safely and that the cuticle balm is already starting to help — we hope it continues to make a positive difference for your nails.
As our balm is made with natural oils and butters, it can soften if stored in a warm environment, so keeping it in the fridge is a great idea. We’re also delighted to hear you’re happy with the quality of your file and buffers.
Wishing you all the best with your recovery and thank you again for your support.
Kind regards,
The Navy Team
Love the products.
Items arrived promptly. The cuticle balm smells amazing! Using the growth treatment and my nails are looking better already. Love the products.
23 października 2025
Opinia niezależna
Odpowiedź od Navy Professional
Thank you so much for your lovely review — we’re so pleased to hear your order arrived quickly and that you’re loving the scent of the cuticle balm! It’s wonderful to know the growth treatment is already making a difference to your nails. We really appreciate your support and are delighted you’re enjoying your Navy products.
Kind regards,
The Navy Team
The products arrived very quickly and…
The products arrived very quickly and packaged well. They smell divine and
Feel very luxurious! My nail technician uses these so now I can feel the benefits from
Home!
20 października 2025
Opinia niezależna
Odpowiedź od Navy Professional
Thank you so much for your lovely review — we’re so pleased to hear your order arrived quickly and that you’re loving the scent of the cuticle balm!
Kind regards,
The Navy Team
…Excellent products
Really pleased with the products purchased. Nail balm and Elizabeth buffers have made a big difference to my nails. Fast service also. Will purchase again from here
17 października 2025
Opinia niezależna
Odpowiedź od Navy Professional
Thank you so much for your kind feedback — we’re delighted to hear you’re pleased with your products and that the Nail Balm and Elizabeth Buffers have made such a difference to your nails. It’s great to know your order arrived quickly too. We really appreciate your support and look forward to welcoming you back soon!
Kind regards,
The Navy Team
Could be quicker in their post
Could be quicker in there postage but lovely smell of the cuticle cream even though it will take a couple of weeks to see if it works. The smoothing boards didn't smooth all my ridges but I have had them a long time so will see if it works.
18 października 2025
Opinia niezależna
Odpowiedź od Navy Professional
Thank you for taking the time to share your feedback. We’re pleased to hear you’re enjoying the scent of the Cuticle Balm and hope you start to see even more results with continued use. We appreciate your patience regarding delivery times and will certainly pass your comments on to our dispatch team.
As for the smoothing boards, gentle and regular use should help improve the nail surface over time — especially if used alongside our treatments. We really appreciate your honest feedback and support.
Kind regards,
The Navy Team
Lovely creamy cuticle balm
Lovely creamy cuticle balm. Just started using it so will ;took forward to the results
19 października 2025
Opinia niezależna
Odpowiedź od Navy Professional
Thank you for sharing your feedback 🤍
Saw a good review about the nail cream…
Saw a good review about the nail cream and nail buffer file in the Mail on Sunday. Decided to give it a go. So pleased I did. It is instant. Nails already. Improved. The file is really good too. Ordered the hand cream and wash gel duo but not started that yet. So far, extremely pleased with service and products.
21 października 2025
Opinia niezależna
Odpowiedź od Navy Professional
Thank you so much for your lovely review! We’re delighted to hear that you discovered us through the Mail on Sunday and that you’re already seeing a difference with your nail cream and buffer. We can’t wait for you to try the hand cream and wash gel duo too — we think you’ll love them just as much.
Thank you for choosing Navy and for supporting British beauty.
Love,
The Navy Team
So far so good
It’s probably not long enough to leave from receiving the cuticle balm and an email requesting a review. A couple of months rather than a week would be better. Also the link in the email doesn’t work.
However, I adore the smell of the product and it is really easy to use. So far so good and I will continue using it.
I have one small piece of constructive criticism, the font and print on the box of the instructions and ingredients list are tiny and being reflective gold is really difficult to see!
20 października 2025
Opinia niezależna
Odpowiedź od Navy Professional
Hello Joanna,
Thank you so much for taking the time to share your feedback. We truly appreciate your thoughtful comments and have reviewed our review request timing based on your valid point — thank you for bringing it to our attention.
The team are delighted to hear that you’re enjoying the balm so far, and we hope it continues to be a favourite in your routine. We look forward to welcoming you back soon!
Warm regards,
Team Navy
So far so good and I’ve only had the…
So far so good and I’ve only had the products two days. I suffer from an allergy to gel /acrylic nails and as a result my nails have all started to lift from my nail bed from about halfway down my nails.
I read a review on gel nails in a national paper and the reviewer had started to use Navy nail products and was really impressed with the cuticle cream, so I thought I had nothing to lose here.
I’ve used the products for two days now and the irritation around my nails has all but gone, including the fungus that had accumulated under my loose nails. I appreciate that by having the gel removed from my nails that they were going to improve anyway, but this is the second time I’ve had this problem and the first time, it took a couple of weeks for my nails to calm down. I really hope they continue to improve as they have done and maybe, just maybe I’ll end up with beautiful natural nails. Never again will I have gel nails, sadly
19 października 2025
Opinia niezależna
Odpowiedź od Navy Professional
Hello,
Thank you so much for taking the time to share your experience. We’re so pleased to hear that you’re already noticing an improvement after just a couple of days of using our products — that’s wonderful news!
We understand how frustrating and uncomfortable nail allergies can be, so it means a lot to know that our range is helping to soothe and support your natural nail recovery. With continued use, we hope you’ll keep seeing positive results and feel confident in embracing your beautiful natural nails once again.
Thank you for choosing Navy — we’re delighted to be part of your nail care journey.
Warmest wishes,
Team Navy
Love my new products
I ordered the hand and cuticle oil—I love it! The scent is lovely, and it’s not greasy at all. I also ordered the lash and brow oil, and I can already see my lashes looking fuller. I’ll definitely be coming back to this shop soon!
10 października 2025
Opinia niezależna
Odpowiedź od Navy Professional
Hello,
Thank you so much for your lovely review! We’re delighted to hear how much you’re enjoying both the Hand & Cuticle Oil and the Lash & Brow Oil — it’s wonderful to know you’re already seeing results.
We truly appreciate your support and can’t wait to welcome you back soon for more Navy favourites!
With love,
Team Navy
Quality
Absolutely love all the products I have bought. After just a few days my hands felt softer and not so dry
3 października 2025
Opinia niezależna
Odpowiedź od Navy Professional
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you’re loving your Navy products and already noticing softer, more hydrated hands — that’s exactly what we love to hear.
We truly appreciate your support and hope you continue to enjoy your Navy routine.
Warm regards,
Team Navy
Terrible customer service
When my order arrived of the four items ordered only three were received. I phoned immediately and was told they would investigate and call me straight back, no apology for the missing item. There was no call back. I phoned again and spoke to the same person Tracey and was told she had not had time to check the packing cctv to see IF the item was missing and would call me back. She called back and advised the cctv had been viewed and the item was missing as I had advised and would send a replacement, again no apology. My customer experience was horrible I was made to feel I was 'trying to pull a fast one'. I have never been made to feel like this and I say this as a retired customer service trainer for one of the countries largest retailers. I sent a letter marked addressee only to the founder detailing my experience, you have probably guessed it wasn't even a knowledged. From a brand that is marketing themselves as a prestige brand it saddens me that it is not being recognised that customer service experience is paramount to a brands success. I will no longer purchase from Navy and will no longer recommend this brand to others¹
8 września 2025
Opinia niezależna
Odpowiedź od Navy Professional
Thank you for taking the time to share your feedback. We are truly sorry that, despite our numerous attempts to resolve this for you, you still felt the need to leave such a review.
As explained in our communications, it is company policy to review CCTV footage of the packing process whenever an item is reported as ‘missing’. This policy is in place to protect our business and to ensure accuracy and fairness for all customers. We apologise if this process made you feel questioned rather than supported, as that was never our intention.
Having reviewed the communication, I can see that our team did their utmost to resolve the issue by checking the CCTV and arranging a replacement as quickly as possible.
Please be assured that your comments have been shared with the team so that we can learn from this and continue to improve our customer care.
We are always grateful for your feedback and are truly sorry that we did not deliver the level of service you deserve.
Very poor customer service
I’m very disappointed with my experience with Navy Professional Ltd. I purchased a pair of the Helen Cuticle Nippers on 31st July and, despite being a small nail tech working with just 1–3 clients a week, the blades became blunt and unusable within less than two months.
When I raised the issue, instead of acknowledging the poor durability, the company accused me of having damaged the tool. I handle all of my tools with care and store them properly, so this was both unfair and frustrating. The fault I reported was about the blades themselves becoming blunt, not the tips as they insisted.
For the premium price and reputation of this brand, I expected much higher quality and better customer service. Unfortunately, I was refused a refund or replacement, leaving me very unhappy with both the product and the way my concern was handled.
I do not intend to buy from Navy Professional Ltd again and cannot recommend them to other professionals.
25 września 2025
Opinia niezależna
Odpowiedź od Navy Professional
Thank you for taking the time to share your feedback. We are always disappointed to hear when a customer feels unhappy with their experience.
As explained during our correspondence, unfortunately we are unable to be responsible for accidental damage to tools once they have been removed from their packaging and put into use. To ensure we handled your concern thoroughly and fairly, we had the nippers independently inspected and provided you with images confirming that the blades had been significantly damaged beyond repair, rather than naturally becoming blunt.
Although we could not offer a refund or replacement under these circumstances, we did extend a discretionary discount towards a replacement tool as a gesture of goodwill. It is important to us that we remain fair and consistent with all customers, and we follow the same process for every case.
We are sorry to hear that you remain disappointed and appreciate your feedback as it helps us to continue reviewing our service and standards.
Team Navy
Loving Navy Products!
I love all the Navy products that I've tried. I like the fact that the ingredients are natural, everything smells divine and I love the packaging. Also love the fact that its a UK based company
25 września 2025
Opinia niezależna
Odpowiedź od Navy Professional
Thank you so much for your kind words and support. We’re delighted to hear you love our products, from the natural ingredients to the fragrance and packaging. It means a lot to us as a UK-based brand to have customers who value what we stand for. We can’t wait for you to try more from the range. love Team Navy
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