We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and... Zobacz więcej
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I bought a GE refrigerator in June 2022.. it stopped freezing and making ice in October. Under warranty I was assigned Nana services for repair. Daniel the technician was awesome. This was not a qui... Zobacz więcej
The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he e... Zobacz więcej
Samsung transferred me to Nana to fix the Ice-maker in my Family Hub refrigerator. It all looked like a scam at first: everything was managed through the app, no phone number to contact,... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Connecting consumers to appliance repair technicians via our app and website. Providing technology-enabled repair services today, training the workforce of tomorrow, and building the future of work for years to come. Nana's mission is to make people happy and simultaneously provide the highest level of service and peace of mind to every single one of our customers.
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Stany Zjednoczone
- (888) 818-0626
- support@nana.io
- www.nana.io
4,7
Doskonała
3 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
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FEELING HELPLESS
MY REFRIG. HAS BEEN DOWN FOR 3 WKS NOW AND IT NEEDS A CONVERTOR. NO COMPASSION FOR THE FOOD I LOST AND THE FACT THAT WE HAVE TODDLER IN THE HOUSE. CALLED AND TRIED TO EXPLAIN TO SOMEONE ABOUT THE URGENCY OF ALL THIS AND NO ONE IS MOVING FAST ENOUGH TO RESOLVE THE PROBLEM. SLOW MOTION AND FAR TO MUCH MONEY SENT ON EATING OUT AND USING NEIGHBORS REFRIGATOR FOR BABY FOOD WHICH IS INCONVENIENT TO EVERYONE. THE SITE DOES ALLOW YOU TO SPEAK TO ANYONE TO HELP. 904-535-3005
1 maja 2023
Opinia niezależna
Odpowiedź od Nana
Hi Mr. Thompson, Thank you for your review. We do apologize for your appliance issue. It appears you have emailed in and we have attempted to make contact. After researching I recommend you contact your warranty company as we do not have your warranty work order. We received notification on 4/18 from your home warranty that the work order was no longer needed. Which is the primary reason we were unable to locate the work order in our system. I apologize for the communication issues and we are more then happy to help you. In order for us to do so we will need your warranty company to reach out. Thank you in advance for your understanding.
The technician knew exactly what needed…
The technician knew exactly what needed to be repaired! Was courteous and provided advised about the maintenence of the washer.
28 kwietnia 2023
Opinia niezależna
Good Technician Samsung Dryer
The technician I had was very pleasant, kind and knowledgeable to tell me how to maintain and keep my dryer from breaking down every 6 months.
22 kwietnia 2023
Opinia niezależna
Pleasantly Surprised
Our experience so far has been pretty seamless! After submitting our claim we received confirmation emails of parts ordered and appointment(s) made. Our first appointment technician was professional, on-time, and knowledgeable. We hope to see him again to complete the job!
26 kwietnia 2023
Opinia niezależna
Wonderful Experience w/ Nana
Setting up my appointment and the follow up to get to the appointment was really easy and the technician that came to my home was personable, professional, polite, courteous, and very knowledgeable and explained the issue and resolve to me - duplicate that man!!!
27 kwietnia 2023
Opinia niezależna
Technician was on time
Technician was on time, professional and a job well done...
26 kwietnia 2023
Opinia niezależna
Excellent communication and efficient…
Excellent communication and efficient and effective service. We had a disastrous experience with a repair service with our Frigidaire freezer, and I feared that would be the case with our Samsung freezer, but we were delighted at how quickly and well our refrigerator/freezer was fixed. I highly recommend!
27 kwietnia 2023
Opinia niezależna
OUTSTANDING
17 kwietnia 2023
Opinia niezależna
Technician was very professional and…
Technician was very professional and courteous.
28 kwietnia 2023
Opinia niezależna
Technician was a great expert.
21 kwietnia 2023
Opinia niezależna
My technician was very friendly and…
My technician was very friendly and helpful. He took the time to understand and take care of what I needed with my washer.
27 kwietnia 2023
Opinia niezależna
Good service and fast
27 kwietnia 2023
Opinia niezależna
Professional, punctual, and fixed
The repair technician, Wilson, provided a professional level of service and resolved the underlying issue with our washer. Wilson kept us informed of each step of the process, while being a pleasure to talk to. I would happily use the service again if a future issue arises.
26 kwietnia 2023
Opinia niezależna
Rep that came out was professional and…
Rep that came out was professional and on time. Took 20 minutes and was finished. Great experience. Thank you!
24 kwietnia 2023
Opinia niezależna
I was able to quickly schedule an…
I was able to quickly schedule an appointment for repair. The repair man came out and wasn't able to solve the problem immediately, however, the co decided to pay me out in full for a new washer.
17 kwietnia 2023
Opinia niezależna
Nana Provides Exceptional Service
Even though Samsung made the warranty repair more difficult - Nana was terrific. When the repair ticket was reopened - Nana fit it into my schedule, had all potential parts needed shipped to the home and sent the same technician to reassess the problem and repair the refrigerator. I would use Nana again.
27 kwietnia 2023
Opinia niezależna
They lied and claimed that they called…
They lied and claimed that they called and left a message. Their customer service is non-existent. Try calling their phone number, see if you can actually get a live person. Anybody leaving positive reviews here was paid or it's just made up.
27 kwietnia 2023
Opinia niezależna
Odpowiedź od Nana
Thank you for your review. We do apologize for your experience. I would like to get your feedback. If you would like to reach out I would be more than happy to arrange a call with you. Please email me at support@Nana.io Atten: Val E. Escalations Manager
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