We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I bought a GE refrigerator in June 2022.. it stopped freezing and making ice in October. Under warranty I was assigned Nana services for repair. Daniel the technician was awesome. This was not a qui... Zobacz więcej
The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he e... Zobacz więcej
Samsung transferred me to Nana to fix the Ice-maker in my Family Hub refrigerator. It all looked like a scam at first: everything was managed through the app, no phone number to contact,... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Connecting consumers to appliance repair technicians via our app and website. Providing technology-enabled repair services today, training the workforce of tomorrow, and building the future of work for years to come. Nana's mission is to make people happy and simultaneously provide the highest level of service and peace of mind to every single one of our customers.
Dane kontaktowe
Stany Zjednoczone
- (888) 818-0626
- support@nana.io
- www.nana.io
4,7
Doskonała
3 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
👍!!!!!!!!!!!!!!!
16 czerwca 2023
Opinia niezależna
All repairs should be so easy
Quick honest and knowledgeable. No scams or pushy sales. Very friendly.
14 czerwca 2023
Opinia niezależna
Matthew
Matthew: calm, collected, good communicator, knows his stuff, fixed the problem, gave us advice on an issue caused by the initial problem but external to the dishwasher itself. Also gave helpful advice about our clothes washer and dryer, and refrigerator.
14 czerwca 2023
Opinia niezależna
The process was very well-planned and…
The process was very well-planned and efficient. Sandro was excellent! Delighted with the repair service. Highly recommend Nana.
13 czerwca 2023
Opinia niezależna
The service technician Hector
The service technician Hector, was very professional and knowledgeable about all home appliances, and made the requested repairs in a timely manner. My only concern was the high cost of the minor repairs done. Thanks!
12 czerwca 2023
Opinia niezależna
BEWARE!!!
BEWARE!!!! This company is AWFUL!!! There is no phone number to call that you can actually reach and speak to a live person. The ONLY phone number listed forces you to submit a message and/or phone call request online. I have done BOTH several times now with absolutely ZERO response! My service was through an extended warranty program, yet Nana incorrectly charged ME $200 to which, again, I have not been able to get a remedy for because I have been COMPLETELY IGNORED!!! The only reason I even gave ONE star is because you have to leave a rating in order to post your review. I have never, in my life, had such an issue with a company. Clearly, they could care less about customer service and will take your money and run. I'm currently seeking other avenues of recourse and am hoping I don't have to take drastic measures in order to get my money back.
2 czerwca 2023
Opinia niezależna
Odpowiedź od Nana
Thank you for your review, and thank you for speaking with me.
Horrible attitude
Horrible attitude, didn't know about my machine, couldn't use his own phone let alone fix something. Rescheduled 3 times. Can't get the company on the phone, have to send an email and wait for someone to call back.
7 czerwca 2023
Opinia niezależna
Odpowiedź od Nana
Thank you for your review. We apologize about your experience. We would like to collect more information so we can help you. I understand not having phone support is challenging. We re geared towards a self service system. However if you email me, I will respond as quickly as possible. Please reach out to Support@Nana.io Attention: Escalations Manager.
Brian was awesome
7 czerwca 2023
Opinia niezależna
Cedric was amazing
Cedric was amazing. Very friendly and professional! Worked fast and made sure everything was perfect before he left
31 maja 2023
Opinia niezależna
Excellent customer service
Excellent customer service! The technician was above professional, diagnosed the problem and when the parts arrived, he solved the problem efficiently.
30 maja 2023
Opinia niezależna
Dryer repair
Preston was here in the time frame that was set and took care of the problem. He's thoughtful and professional.
27 maja 2023
Opinia niezależna
My technician was friendly and…
My technician was friendly and experienced. He fixed several issues in a timely manner. I would use Nana again for any other repairs. Great job by Richard. Thanks. Nils
25 maja 2023
Opinia niezależna
What a great experience!
The whole scheduling process was very easy. Even though my appointment was scheduled for May 23rd, the tech message me and said they were close by and could make it today! How cool is that! Plus the technician was very knowledgeable and friendly.
Update: well it was great they came a day early, but this she wasn't resolved and they wouldn't let me reopen the case and have a technician back. I just happened to go through another provider.
20 maja 2023
Opinia niezależna
Odpowiedź od Nana
Hi Chris, Thank you for your review. We do apologize, once work orders are closed the warranty company doesn't allow them to be reopened as claims have been submitted at that point. The requirement is that the customer has to contact the warranty company and request a new work order. I do apologize for this misstep on our part. However I am very pleased to hear that your appliance issue was resolved. In the future we would be more then happy to make this right for you if the opportunity presents itself.
Technician was pleasant and helpful
20 maja 2023
Opinia niezależna
Professional and patient
Jorlanis was very professional and patient, He explained what was damaged and needed repair. He repaired the ice maker and told me what I had to do. Showed me what he did to keep the heat from the refrigerator out of the ice maker. he was clean and removed everything.
18 maja 2023
Opinia niezależna
Scott’s service
Scott was on time, fast and very nice. He’s knowledgeable and I really liked the service. I’ll definitely go with them again.
10 maja 2023
Opinia niezależna
Doświadczenie Trustpilot
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