Reasonably quick to answer the phone and handled my request speedily. (No unwanted sales push to upgrade or any nonsense. Just did what I asked.) I've phoned technical support in the past too and t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Well last week I had my HD fail and lost all my email to this company.could not get into my emails or on to my account call the company and was connected to a great tec person in customer services th... Zobacz więcej
Reakcja na opinię
I was totally confused by various emails regarding services charges due for the provision of my emails. However, a helpful telephone call with Jordan sorted it all out to my complete satisfaction. I... Zobacz więcej
Reakcja na opinię
Kyle was very informative, knowledgeable and attentive dealing with me being a novice in the world of tech. He was swift in assisting me to restore my lost email and made me feel confident that all wa... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Hosting internetowy
- również w kategorii:
- Dostawca DNS
- Dostawca rozwiązań e-commerce
- Dostawca skrzynek email
- Dostawca usług internetowych
- Projektowanie stron WWW
Napisane przez firmę
Unlock Your Online Potential with Us! Your domain is the key to your online journey, and we’re here to make it seamless. Whether you’re looking to build a stunning website, set up an online store, or manage your email, we have all the tools you need. From web hosting and website builders to ecommerce solutions, email plans, dedicated servers, and promotional tools, we’ve got you covered. Let’s bring your online vision to life!
Napisane przez firmę
- Our domain names give you more
- Running a business can be challenging, so to help we offer a free website builder and a free email with every domain name.
Dane kontaktowe
Team Blue Internet Services UK Limited t/a names.co.uk, 2nd Floor, Oak House, Bridgwater Road, WR4 9FQ, Worcester, Zjednoczone Królestwo
- 0345 363 3632
- www.names.co.uk
4,4
Doskonała
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Prompt resonse to my techical query.
Prompt resonse to my techical query.
Easy to follow explanation, and suggested actions.
26 sierpnia 2026
Odpowiedź od names.co.uk
Thank you for your review!
We're pleased to hear you received a prompt response with a clear and easy-to-follow explanation. We really appreciate your feedback!
The technical support advisor Keiran…
The technical support advisor Keiran was so helpful, quick to address and solve the problem and get me back up and running again. Very courteous and friendly demenour also. Cant thank him enough-great service!
28 sierpnia 2026
Opinia niezależna
Odpowiedź od names.co.uk
Thank you for your fantastic review!
We're delighted to hear Keiran was able to quickly resolve your issue and get you back up and running. We'll be sure to pass on your kind words about his friendly and courteous service. We really appreciate your feedback!
The person on the phone
The person on the phone, Kyle, was knowledgeable, clear, polite and patient.
27 sierpnia 2026
Opinia niezależna
Odpowiedź od names.co.uk
Hi Terry, thank you so much for taking the time to leave this review!
We're really pleased to hear Kyle was knowledgeable, clear, and patient with you, that's exactly the kind of support experience we aim to provide. We'll be sure to pass your kind words on to him, it'll mean a lot.
Thanks again for choosing Names.co.uk, and please don't hesitate to reach out if you need anything else in the future.
The customer relations staff were very…
The customer relations staff were very helpful and sorted my billing issues out quickly.
20 sierpnia 2026
Odpowiedź od names.co.uk
Hi Chris, thank you so much for taking the time to leave this review!
We're really pleased to hear Rob was able to get your billing issue sorted quickly. We'll be sure to feed this back to him, it'll mean a lot. Thanks again for choosing Names.co.uk, and please don't hesitate to reach out if you need anything else in the future.
Kind regards
Speed and efficiency of resolve
24 sierpnia 2026
Odpowiedź od names.co.uk
Thank you for taking the time to share your feedback! We're so glad to hear your issue was resolved quickly and efficiently, that's exactly the experience we aim to deliver.
We really appreciate your trust in us, and we look forward to continuing to serve you well.
DO NOT USE. Continued unacceptable delay in transferring domain
Shocking experience with these people, from beginning to end. DO NOT USE IF YOU RUN A BUSINESS.
They charge through the nose for their services and when you finally realise you're paying about 10x what you should be paying and try to switch to another provider, they will hold on to your domain for days, costing you thousands in lost revenue.
I have now been almost a working week without functioning email or website because names.co.uk refuse to release the domain, even though I have paid them to do so. I have tried contacting them, and all they will say is it's in the process. This should be instant, in fact, it's the law that it's instant.
Names.co.uk are not legally allowed to do this.
EDIT IN RESPONSE TO NAMESCO's REPLY: I would say that an account that is cancelled on Monday Aug 24 and is still not resolved by Thursday August 27 is almost a working week. It should not require me contacting you to get anything resolved, and the fact that it still isn't resolved even though I did contact you proves my point. The timeline stands.
SECOND EDIT IN RESPONSE TO NAMESCO REPLY: Namesco's claim that the transfer was rejected by Porkbun is in direct contradiction to Porkbun's own version of events, which claims the domain is still being held by Namesco.
I will also add that this fiasco has now been going on for five working days, so yes, a whole working week. Maybe if Namesco put as much effort into fixing this issue as they did trying to conjure up reasons why it isn't their fault, it would have been sorted days ago.
I would also like to highlight why this came about in the first place. Namesco's domain renewal price is £65.89. This is in comparison to pretty much every other provider out there which charges £5 or less. It even charged me £12 to get my domain transfered, which it has failed to do. If this is not a clear breach of the law, I don't know what is.
Again, I would urge you DO NOT use this sham of a company.
THIRD EDIT IN RESPONSE TO NAMESCO REPLY: Despite repeated messages from the Namesco support team claiming they have fixed this issue, along with denials on this site that they are to blame, my domain remains trapped at namesco. This has now been going on for a full calendar week. All I receive is messages telling me they've released the domain and to give it 24-48 hours. Of course it never happens. My domain is still registered with these people at Nominet despite my having paid to have it released days ago. DO NOT USE THIS COMPANY. THE FUTURE OF YOUR BUSINESS DEPENDS ON IT.
27 sierpnia 2026
Opinia niezależna
Odpowiedź od names.co.uk
UPDATED RESPONSE
We understand that trust may feel broken at this stage, but we'd encourage you to verify this independently. Nominet, the .uk registry, holds the definitive record of the transfer status and can confirm the process and timeline for both parties. As it stands, the domain has been unlocked on our end and is simply awaiting acceptance from the receiving registrar to complete.
--------------------------
Hi, thank you for sharing your experience, we understand how disruptive it is to be without email or a working website, and we're sorry this has been stressful for you and your business.
That said, we do want to correct a few points, as our records tell a different story to the one described in your review. You processed the transfer-out fee on 24 August, and on 25 August the tag on your domain was updated and released to Porkbun, the registrar you were transferring to.
However, our records show that Porkbun themselves rejected the transfer request on their end. This means the domain was released promptly from our side, and any delay in the transfer completing was on the receiving registrar's side, not ours.
The first contact we had from you was on 26 August, when you called to chase progress. We'd also mention that there was no contact from you before the transfer-out fee was paid. We'd have welcomed the chance to talk through your account, pricing, or any concerns beforehand, but unfortunately that conversation didn't happen before you decided to move on.
We understand you're frustrated, but based on what we can see, this wasn't a case of us withholding your domain, the transfer was actioned promptly and the hold-up sat with the gaining registrar. We have a full audit trail on our side confirming this timeline, which we're happy to share should you wish to contact Porkbun for assistance with the transfer.
If you'd like to talk this through directly, we're happy to do so.
Kind regards
Names.co.uk are absolute scammers. £22.99 taken from my account for something I never wanted (Resolved)
Honestly, I am absolutely furious with Names.co.uk and the way they have dealt with this.
About a year ago I was looking for a domain. I checked Names.co.uk because they seemed to have a good price for the first year. I tried to buy a domain from them but the payment didn’t go through. From what I remember I tried twice because I can actually see two “Active Card Check” transactions from Names.co.uk on my business account.
The domain I was trying to buy from them wasn’t even the exact domain I wanted. It had a different spelling with an extra P in it. The purchase didn’t work, so I gave up and went somewhere else and bought the proper spelling of the domain I actually wanted.
I completely forgot about Names.co.uk after that.
Then, roughly a year later, I suddenly have £22.99 taken from my business account by Names.co.uk.
I called them straight away because I thought there must have been some mistake. I called them multiple times today and every single time I was told that they would send it to the relevant team and someone would get back to me.
Eventually I get an email telling me that apparently I had manually turned on automatic renewal.
Absolute bullshit.
I did not manually turn on automatic renewal. I didn’t even know this domain was sitting in my account. Why would I manually turn on automatic renewal for a domain with the wrong spelling when I had already gone somewhere else and bought the proper domain I actually wanted?
And the most ridiculous part is that I contacted them immediately after seeing the charge. It had literally just been taken from my account. I wasn’t asking for a refund months later. I wasn’t trying to get something for free. I contacted them straight away and explained the situation.
They still refused to refund the £22.99.
They then started hiding behind the fact that it was a business account and apparently wasn’t covered by their 14 day refund policy. What does that have to do with anything? I’m telling you immediately that I never intended to renew this domain and that I didn’t even know it was there.
The domain has never been used. I didn’t need it. I didn’t want it. I bought the domain I actually wanted from another provider.
Yet somehow I’m supposed to believe that I went into my Names.co.uk account, found this old domain with the wrong spelling, manually switched on automatic renewal and then completely forgot about it.
Give me a break.
This is an absolute bullshit charge and the way they’ve dealt with it has made me completely lose trust in the company.
Take my money for something I never intended to renew, then tell me I apparently manually enabled it and refuse to refund me when I contact you immediately.
As far as I’m concerned, this is the behaviour of scammers.
I will never use Names.co.uk again and I strongly recommend that anyone who has ever used them checks their account and payment details very carefully.
Stay away from these people.
Edit: After this review, i was contacted and they processed the refund. I still stand by the experience but as they have processed the refund, and I’m satisfied with the outcome.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od names.co.uk
Hi, thank you for taking the time to share your feedback. We're sorry to hear you're unhappy, but we do want to correct a few points for the record, as our account records don't match some of the details in your review.
Our records show three renewal reminder emails were sent ahead of the charge (six weeks, three weeks, and three days before renewal), along with a confirmation on the day itself, all delivered successfully to the email address on your account.
We know from speaking with you that you didn't check the mailbox that the reminders were sent to, which we appreciate is genuinely frustrating when it means something like this goes unnoticed. You do have access to a control panel where contact details can be kept up to date, so this is always worth reviewing to make sure important notifications reach the right inbox. The same applies to renewals, if there's a domain you no longer need, you have the power to cancel auto-renewal for it directly in your online control panel at any time.
I've sent you a message directly to follow up on your enquiry.
Kind regards
Big plus is that you can talk to a…
Big plus is that you can talk to a human.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od names.co.uk
Thank you so much for your kind words, we're really glad to hear you found it easy to speak to a real person when you needed to. That's exactly the kind of support experience we aim to provide, and we'll be sure to pass your feedback on to the team.
Thanks again for taking the time to leave a review!
Excellent service
Excellent service. The requested website updates were completed promptly, and the team was helpful and responsive throughout the process.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od names.co.uk
Thank you so much for the great feedback!
We're really pleased to hear the website updates were handled promptly and that the team was helpful throughout, we'll be sure to share your kind words with them.
Thanks again for taking the time to leave a review!
Lewis had a full understanding of the…
Lewis had a full understanding of the billing process charges, et cetera. He was courteous, professional, and a pleasure to deal with, generally a great ambassador for your business.
Many thanks, Grant
26 sierpnia 2026
Opinia niezależna
Odpowiedź od names.co.uk
Thank you so much for this wonderful feedback! We're delighted to hear Lewis was able to help with such clarity around the billing process, and that he came across as courteous and professional throughout.
We'll be sure to pass your kind comments on to him, it's fantastic to know he represented us so well.
Thanks again for taking the time to leave a review!
Kyle was great at getting to the route…
Kyle was great at getting to the route of the problem and the problem appears to be resolved
26 sierpnia 2026
Opinia niezależna
Odpowiedź od names.co.uk
Thanks for letting us know! We're really pleased Kyle got to the root of the problem and that it's now resolved.
We'll make sure he sees your feedback. Thanks again for taking the time to leave a review!
Excellent
Kyle was very helpful and professional, answered all my questions and sorted the issues. Excellent customer service
24 sierpnia 2026
Opinia niezależna
Odpowiedź od names.co.uk
Thank you so much for your kind words! We're thrilled to hear Kyle was able to answer all your questions and get everything sorted for you.
We'll be sure to pass along your feedback to him and the team, it really makes a difference to know we're providing the excellent service we aim for. Thanks again for taking the time to share this, and we look forward to helping you again in the future!
Excellent Customer Service Provided By A Human Being
I have been a customer of names.co.uk (previously namesco) for many years. Whenever I have had an issue, normally due to a lack of understanding my end, I have found the staff to be exceedingly helpful, polite and understanding. It is such a relief in this day and age to be able to ring a Customer Service or Helpline number and to actually get to speak to a human being - and not only that - but with the added bonus that the human being is proactively helpful.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od names.co.uk
Thank you for such a lovely review, and for your loyalty over the years!
We'll make sure your feedback reaches the team, as it means a lot to hear it's appreciated. Thanks again for taking the time to share this with us!
Odpowiedź od names.co.uk
Thank you for the great feedback! We're delighted to hear you had such a professional experience with our team. We appreciate you taking the time to share this!
The Namesco Team are always very…
The Namesco Team are always very helpful and kind .
25 sierpnia 2026
Opinia niezależna
Odpowiedź od names.co.uk
Thank you so much for the kind words! We're so glad our team's helpfulness comes through every time you get in touch, that's exactly the experience we aim to provide. We really appreciate you taking the time to leave this review!
Can always be reached on the phone and…
Can always be reached on the phone and responses efficient and helpful. Thank you.
23 sierpnia 2026
Opinia niezależna
Odpowiedź od names.co.uk
Thank you for your kind review! We're really pleased to hear you're always able to reach us by phone, and that our responses have been efficient and helpful.
Thanks again for taking the time to share your feedback.
Awful company to deal with i spent at…
Awful company to deal with i spent at least 30 minutes this morning trying to get a IP ban becuase i was working in spain i called at 8.15 the website says available from 8 to be told support is not in until 9 i then ipointed this out and they were suddenly available then i was told the ban is lifted and to wait 15 mins i did and it kept happening called back waiting 15 min told i was being put through and phone went dead so wont be using these anymore
25 sierpnia 2026
Opinia niezależna
Odpowiedź od names.co.uk
Hello,
Thank you for taking the time to share this, and we're sorry to hear about the trouble you've had this morning.
We'd like to get this looked into properly for you. Could you please send over your account details (domain name or account reference) so we can locate your account and check exactly what's happened with the IP block?
In terms of IP blocks generally, please note that some IPs can be blocked on a longer-term basis if they've been associated with fraudulent activity online. This is a security measure to help protect both our customers and the wider online community, so in some cases a block may not lift immediately even after a request is submitted.
We appreciate your patience, and we'll do our best to get this resolved for you as quickly as possible once we can access your account.
Odpowiedź od names.co.uk
Thank you so much for taking the time to leave a review, we really appreciate your continued support and are delighted to hear you're consistently happy with our service.
Customer Service aoutstanding
I was unable to make some ammendments to my account online, I got straight through to somone when I calle dthe help number, which was clearly displayed on the webpage. Regarding the Customer Service, Bee, who I talked to, was professional, friendly and helped me make the changes i needed and asnwer some questions I had. Thank you Bee.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od names.co.uk
Hello,
Thank you so much for this lovely review! We're really pleased to hear you got through quickly and that Bee was able to help you make the changes you needed and answer your questions along the way.
We'll be sure to pass on your thanks to Bee, it's fantastic to hear the support team made the process professional and friendly for you.
Thanks again for taking the time to share your experience.
Immediate helpful solutions
The support line is very friendly and my queries are always solved without delay. I get immediate email explanations and remedies, giving me great confidence in the Namesco team..
24 sierpnia 2026
Opinia niezależna
Odpowiedź od names.co.uk
Thank you so much for this wonderful review! We're delighted to hear our support line has been friendly and that your queries are always resolved without delay.
It's great to know the follow-up email explanations are giving you that extra confidence in our team, that's exactly the kind of service we aim to provide.
Thanks again for taking the time to share your experience with us.
Doświadczenie Trustpilot
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