I like the products variety and quality, as well as the ease of navigation across the website. I didn't like the high price for delivery, as well as I wasn't happy while not able to proceed with a "... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Love myprotein it always gives me perfect products for the best price for the quality that I can't find anywhere.Always sends me weekly and monthly deals that I'm so grateful for and I always take adv... Zobacz więcej
Reakcja na opinię
Няма възможност за наложен платеж. Конкуренцията е с едни гърди напред ;) Автоматичните станции за приемане и предаване на пратки позволяват и такава опция. Това е мнението ми относно поръчката. След... Zobacz więcej
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Fair pricing. Excellent products. Fast delivery. One issue but it's not a big deal. I added a meal replacement and it showed up in my basket. it pushed my order into free delivery. but somehow it didn... Zobacz więcej
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Informacje dotyczące firmy
Dane kontaktowe
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, Zjednoczone Królestwo
- www.myprotein.bg
4,0
Dobra
225 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Terrible customer service
Terrible customer service, overpriced low quality clothing and proteins with expensive delivery...
I even don't want to mention the lack of return policy.
Don't waste your time with this provider. Buy from local shops..
10 marca 2025
Opinia niezależna
Odpowiedź od Myprotein
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Не си взимайте
Не си взимайте, химия! Пих смеска 1 месец. После повръщах, беше ми разстроен корема и трябваше да ме приспиват. Моля ви за вашето здраве послушайте ме, това не е фалшиво ревю, това е апел към всичко хора ценящи здравето си!
17 lipca 2024
Opinia niezależna
Odpowiedź od Myprotein
Здравейте Nikola.
Съжалявам за разочарованието, причинено от този проблем.
Ще се радвам да разреша този проблем за вас. Моля, посочете номера на поръчката си или се свържете с мен чрез профила си и ще можем да разрешим проблема незабавно.
С уважение, Zuzana, Myprotein.
Terrible customer service and return policy…
Terrible customer service and website communication. I've made an order for 4 clothing items. 3 out of them were not a good too big or too small (despite using their measurement charts). I asked their customer support if I can exchange the items for the correct size. They advised me that I will have to return the items and then order them in the correct size. I requested the return form and ordered the correct size items in the meantime.
I got my return form and attached it to my package. I did exactly as they told me and went to the courier to send it back. However, at the post office they tell me I need to pay over 150BGN (75euros) to send it back?? That's more than the amount I paid for the items themselves. Obviously, I didn't send it back.
I contacted MyProtein's customer support again to ask what should I do as I'm not paying this amount to return the items. They come back with an answer saying that they cannot cover the costs of the return as it's my mistake ordering a wrong size. Okay, I agree with this policy... but you don't mention on a single place on your website that customers will have to return their items to Poland and pay 150BGN to do so?!? This makes your return policy completely useless. If I knew this I would have never ordered (especially a second time). Now I'm left with clothes that I cannot use.. I was made to order again as I was told I can return the items.. I had to go to an office to print their labels... I had to go to the post office just to see I have to pay 150BGN... I've lost time, money and effort to deal with this stuff and I'm pissed. Definitely not using MyProtein ever again!!!
Order number: 445383378
18 listopada 2022
Opinia niezależna
Odpowiedź od Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
MyProtein site in Bulgaria
MyProtein site in Bulgaria - Just for the TEST I added 4 products in my basket, with 30% discount at this time ( a week before black Friday deals) it costed 115 LEVA, once the black Friday deals came in, with 45% discount the same number of items in the SAME BASKET costed 185 LEVA, myprotein just tries to scam us with their black Friday deals :)
19 listopada 2022
Opinia niezależna
Odpowiedź od Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Odpowiedź od Myprotein
Hi Dimitar,
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Feedback team
Great service
Great service and response times. Good prices and discounts. Great product variety and options.
31 marca 2021
Odpowiedź od Myprotein
Hi George,
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Feedback team
I love the product and its quality
I love the product and its quality, however, between myprotein and the delivery company my full address was lost as well as my phone number. It was a nightmare to actually get the item delivered to me.
31 marca 2021
Odpowiedź od Myprotein
Hi Antonia,
Thank you for your review!
I am very sorry to hear about the difficulties you have experienced with the delivery of your order. If this happens again, please contact us via your account, so that we can look into the problem and resolve it for you as quickly as possible so that the order is delivered promptly.
Thank you,
Feedback Team
The apparel has great colours and is…
The apparel has great colours and is very comfortable. It dries quickly. Excellent quality :)
30 marca 2021
Odpowiedź od Myprotein
Hi,
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Feedback team
Soy Protein
I ordered soy protein, it came quite fast. I am happy with the delivery, but more importantly i love how the strawberry protein tastes, I would definitely try to chocolate one next time
28 marca 2021
Odpowiedź od Myprotein
Hi,
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Feedback team
Size discrepancy
The sizes do not respond to the measurement table in your website.
First of all, I have ordered XS legging and a sports bra -
the waist ribbing of the legging was 56/57 cm, but in your website it is mentioned that the XS responds to a waist with 66-69 cm measurements.
However, I've made a second ordered, just because the legging seemed really comfortable. So I've ordered the same legging in S size and it fits me well. I really love it.
Moreover, with me second order, I purchased and a second XS sports bra. In contrast of the first one, unfortunately, the new one doesn't fit me, due to another size discrepancy.
The bust ribbing was far more tight as this one on my first sport bra from MyProtein. Keep in mind that they are in the same size.
25 marca 2021
Odpowiedź od Myprotein
Hello,
Thank you for leaving your review. I am very sorry to hear that you have had an issue with your recent order.
If you need any help please contact us via your account and we would be able to help.
Kind Regards,
Feedback Team.
Odpowiedź od Myprotein
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our customers.
We thank you for your time and wish you a good day.
Kind regards,
Tracie
Please just make deliveries faster :)
25 marca 2021
Odpowiedź od Myprotein
Cheers for leaving your 5 star review!
We expect all orders to arrive within the timescale stated. If your order has not arrived in that timescale, please contact us and we can assist.
Have a good day,
Matt
I expected better taste
19 marca 2021
Odpowiedź od Myprotein
Hello,
Thank you for the review.
I am sorry to hear of this matter and I do want to get this looked into.
Please contact us via your account or Live Chat.
Kind regards,
Feedback team
Odpowiedź od Myprotein
Hi,
Cheers for leaving your 5* review!
This is what I love to hear regarding your buying experience.
Have a good day,
Feedback team
Good prices for the excellent quality
Good prices for the excellent quality. Fast delivery. Great experience overall.
18 marca 2021
Odpowiedź od Myprotein
Hi,
Cheers for leaving your 5* review!
This is what I love to hear regarding your buying experience.
Have a good day,
Feedback team
I didn't receive my last product by on…
I didn't receive my last product by on the other way im very satisfied with the service , excellent
17 marca 2021
Odpowiedź od Myprotein
Hi,
Cheers for leaving your 5* review!
This is what I love to hear regarding your buying experience.
Have a good day,
Feedback team
The prodcuts are excellent
The prodcuts are excellent, delivery time was as mentioned. The taste of the protein pancake mix (chocolate) is amazing. Defenitely able to substitute the sweets.
16 marca 2021
Odpowiedź od Myprotein
Hi,
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Feedback team
Everything was perfect!
10 marca 2021
Odpowiedź od Myprotein
Hi,
Cheers for leaving your 5* review!
This is what I love to hear regarding your buying experience.
Have a good day,
Feedback team
Odpowiedź od Myprotein
Hi,
Cheers for leaving your 5* review!
This is what I love to hear regarding your buying experience.
Have a good day,
Feedback team
Препоръчвам
Много бърза и коректна доставка. Продуктите са едни от най-добрите на пазара.
10 marca 2021
Odpowiedź od Myprotein
Здравейте Miss Iliana Fandakova,
Благодарим ви, че се свързахте с нас относно споделяне на вашето шопинг преживяване с Myprotein.
Поздрави,
Feedback Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.