Mulberry Bush Ltd Recenzje 

205
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We received a personalised brush for my daughter’s christening, it had been well used and much-loved for almost a decade and was showing signs of wear. I sent it back and it was restored beautifully.... Zobacz więcej

Oceniono na 5 z 5

Amazing! Quick delivery with regular updates during transit and order packaged with great care. The perfect NeeDoh for little hands, bonus that they are cats! Very happy kids. Thank you, will defin... Zobacz więcej

Oceniono na 5 z 5

I live in Canada the majority of my family in the UK. I have been looking for a firm that has quality items, reliable service and I hit the jackpot when I found Mulberry Bush!! Customer service is exc... Zobacz więcej

Oceniono na 2 z 5

Purchased above kit for Christmas. After opening, told that the solar panel only works in "direct sunlight", they do not recommend incandescent or LED bulbs as power source, only halogen. Hence diff... Zobacz więcej

Reakcja na opinię

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Informacje przekazane przez różne źródła zewnętrzne

Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

205 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

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4,6

Wszystkie recenzje

(205)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 66

Napisz recenzję
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Oceniono na 5 z 5

Beautiful Pencils & Outstanding Service

I ordered some personalised colouring and lead pencils for my son’s first day back at school and couldn’t be happier. The pencils are excellent quality and look really smart – he was so excited to take them in. What really stood out though was the customer service. Unfortunately, the first parcel was lost in the post (through no fault of the supplier, more down to Royal Mail), but as soon as I reached out, a replacement was sent straight away free of charge. The new set arrived in time for school starting, which meant so much. Brilliant customer service and a lovely product – highly recommended!

13 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Excellent service. Quick delivery time. The personalised dark pink rag doll is beautifully made. Perfect size for 1 year old granddaughter who absolutely loves it. The name is beautifully embroidered on it too. Would definately recommend.

21 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Poor cheap quality product

I bought spacebot 3000 . Extremely poor product with poor quality and cheaply made, it's impossible to unscrew it, doesn't do what it say cant fire disc from mouth stop working within seconds. Not worth the money at all

8 sierpnia 2025
Opinia niezależna
Logo Mulberry Bush Ltd

Odpowiedź od Mulberry Bush Ltd

Dear Customer, sorry to hear about the problems you've had with this item. I can see that you've contacted us and you're returning the toy to us. When the disks are inserted correctly and decent batteries are used there are usually very few problems with this toy. It's very popular and is a great toy! There should be no need to unscrew anything other than the battery compartment, it sounds like the screw head may have been worn by excessive tightening? We'll be in touch just as soon as the return arrives back with us, we will get this resolved for you.

Oceniono na 3 z 5

Delivery issues.

Item was as described.
The reason for my mid star rating is due to the delivery issues! Paid for next day delivery, but due to the terrible service from Parcel force I won’t buy from here again unless they change the delivery service they use!

14 lipca 2025
Opinia niezależna
Logo Mulberry Bush Ltd

Odpowiedź od Mulberry Bush Ltd

Dear Customer, sorry to hear about the delivery experience you received. Please can you contact us directly with your order number etc and we can look in to what happened? Thanks

Oceniono na 5 z 5

Fantastic customer support

Fantastic customer support , Mulberry Bush made sure my gift arrived on time . My gift was beautifully gift wrapped , well worth the extra fee. Good old fashioned customer support , great selection of gifts that parents actually appreciate . Thank you.

27 czerwca 2025
Opinia niezależna
Oceniono na 2 z 5

Poor Gift Experience

I ordered two gift wrapped presents - one sent directly to the recipient, and one sent to me.

I’m unsure of the quality of the product as it’s wrapped up, but I was surprised by the poor presentation of the gift wrapping/personalised message and the inclusion of a sales catalogue which seems a bit bad taste when sent to someone as a gift.

Had I known this is what the experience would’ve been like, I would not have paid extra for gift wrapping - and done it myself. Disappointing.

25 czerwca 2025
Opinia niezależna
Logo Mulberry Bush Ltd

Odpowiedź od Mulberry Bush Ltd

Dear Customer, we're very sorry you are disappointed with the gift wrapping service you received. Please can you email us a photo showing the gift wrapping and we can then look to address this. Many thanks, Mulberry Bush

Oceniono na 5 z 5

Fabulous! Very impressed with this company who…

Very impressed with this company who not only fulfilled my order for a personalised child’s hairbrush beautifully, but also somehow managed to get it to me (at my request in order for it to return to Australia with my granddaughter) in one week rather than two which they usually have to allow for the hand-painting, drying etc. Very efficient and rapid responses from Customer Services. A pleasure to deal with and delightful products.

16 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Quality toys from a quality supplier!

Super quick delivery of toys for my great granddaughter's 4th birthday. The toys were excellent quality and all safely boxed and wrapped. Very good service from order to delivery. I would definitely use Mulberry Bush again for presents. Well done!

28 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent service!

I was absolutely thrilled with the service I got from Mulberry Bush. I ordered a remote controlled dinosaur for my grandson who lives in Berwick upon Tweed and stupidly didn’t change the delivery address! I live in Cornwall!
I quickly emailed Mulberry to ask if they could change the delivery address and they did! I got an email back from Tania confirming she’d changed the address and it arrived in time for his birthday!!
Excellent service! Thank you!

22 maja 2025
Opinia niezależna
Oceniono na 1 z 5

This was specially selected for the…a birthday present for a 5year old boy .

This was specially selected for the delivery date on the 23rd May for my grandson's 5th Birthday .Order Number: 473222. When he got home from school I told him the parcel was on the way !! As i was messaged , It still hasn't arrived . How disappointed we are . I paid and ordered in plentey of time so it would arrive for the birthday tea party. At 7 15 am you sent a message saying it was out for delivery So I won't recommend you and won't use your site agin . I do hope the present eventually arrives . 9.30 pm still no sign . Urusla Walsh

23 maja 2025
Opinia niezależna
Logo Mulberry Bush Ltd

Odpowiedź od Mulberry Bush Ltd

Dear Customer,
Thanks for your review, we are sorry your parcel was late. We despatched it on Thursday for your requested Friday delivery date. Parcelforce unfortunately mis-sorted it and it went to the wrong delivery depot. It was then forwarded to the correct depot and has been delivered this morning, one working day late. The tracking link we emailed you when your parcel was despatched showed this. With it being a bank holiday weekend, we were closed Saturday to Monday hence not replying to your emails until this morning. Your parcel has now been delivered one working day late - for which we apologise.

Oceniono na 5 z 5

Wow… ordered today and have received…

Wow… ordered today and have received notification that my delivery is tomorrow!!! I’m sure it will be delivered but even if it isn’t I’m impressed. I feel fully informed.
Would really like to keep you informed of the amazing service so far…

19 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent response to lost package.

I ordered some toys for my baby grandson. Communication from Mulberry Bush was excellent. Unfortunately Royal Mail lost my package at their sorting office. I contacted Mulberry Bush and they sorted everything out and had another package delivered in plenty of time for my grandson’s birthday.

1 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Item not suitable on arrival for for…

Item not suitable on arrival for for grandchild really not as good as advertised colour of item doesn’t help as it’s chosen at random not worth the risk , looking at returning but advised if item doesn’t arrive back to seller return wouldn’t take place… rubbish definitely will not shop again with mulberry bush

12 kwietnia 2025
Opinia niezależna
Logo Mulberry Bush Ltd

Odpowiedź od Mulberry Bush Ltd

Dear Customer, sorry to hear you were disappointed. A very small number of items from across our range of pocket money toys are sold in assorted colours. These are only ever lower priced smaller items, and for each of these our website makes clear what the assorted colour options are. In all cases, customers are able to specify a colour preference and for 99% of the time we provide these preferences. Had you have given us a preference we would have provided this for you. Responding to the returning part of your feedback, naturally we need an item to arrive back with us before we can give a refund - in the same way as you would expect to take an item back to a high street shop before they give a refund. Sorry once again you were disappointed. Just as soon as your returned item comes back to us we will be happy to issue your refund. Best wishes, Mulberry Bush

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