Mulberry Bush Ltd Recenzje 

206
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The den building kit is a great present and easy to set up. My 5 year old godson loved it and by the end of the day he'd added cushions and blankets inside with a doormat to wipe your feet and a brush... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Amazing! Quick delivery with regular updates during transit and order packaged with great care. The perfect NeeDoh for little hands, bonus that they are cats! Very happy kids. Thank you, will defin... Zobacz więcej

Oceniono na 5 z 5

I live in Canada the majority of my family in the UK. I have been looking for a firm that has quality items, reliable service and I hit the jackpot when I found Mulberry Bush!! Customer service is exc... Zobacz więcej

Oceniono na 2 z 5

Purchased above kit for Christmas. After opening, told that the solar panel only works in "direct sunlight", they do not recommend incandescent or LED bulbs as power source, only halogen. Hence diff... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z zabawkami
  2. Sklep z artykułami dla niemowląt
  3. Sklep z grami
  4. Sklep z podarunkami

Informacje przekazane przez różne źródła zewnętrzne

Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

206 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

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4,6

Wszystkie recenzje

(206)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 64

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Oceniono na 5 z 5

Great selection of good quality toys and dress up sets

My little boy is fire engine crazy so I originally bought him a fireman dress up set from Mulberry Bush as a Christmas present. Like many children I think he changed his mind on Christmas gifts shortly before Christmas and wanted a "sword" instead. Luckily Mulberry Bush had a super action adventure dress up set complete with a toy sword. That is now wrapped up for Christmas and the Fireman dress up set has been put away as a birthday present!

21 grudnia 2015
Opinia niezależna
Oceniono na 2 z 5

Misleading advertising

Recently purchased Oldfield Farm. Both catalogue and website clearly show it with all animals and people when not included. Customer services weren't at all helpful when trying to resolve situation.

Lovely products, but shan't use again due to service received. Have put in complaint to ASA in the hope that other customers won't be misled.

19 listopada 2015
Opinia niezależna
Logo Mulberry Bush Ltd

Odpowiedź od Mulberry Bush Ltd

Dear Ms Harrison, it is very clearly stated on our website and in our catalogue that the farm animals and farmer family are not included with the Oldfield Farm, but can be bought separately. See: http://www.mulberrybush.co.uk/oldfield-farm and page 10 of our current catalogue. As we state on the website and in our catalogue, you are also able to buy the farm, the animals and the family as a package, saving money on the combined price of these items, but this is presumably not what you ordered. As such we believe your complaint is unjust and unfair, and that neither our website nor our catalogue are in anyway misleading on this matter. Please do call us on 01403 790796 if we can be of any further assistance. Best wishes, Mulberry Bush

Oceniono na 1 z 5

Arrogant owner, disappointing poor service. Buy cheaper elsewhere!

I was a long term customer of Letterbox, and ordered from the now Mulberry Bush in good faith. My order of a train set spelling a name was not as expected with repeat colours and I wanted to exchange one of the letters for blue or green to create balance and introduce the child to different colours - part of the point of the design! When I called I was told it was not in stock. Returns are at the cost of the customer but I decided to return one of the items, as I was able to find it in all colours elsewhere. It transpired that the cost of posting £2.80 was more than the £2.25 I would be refunded.

I called to explain this, asking if they would kindly on this occasion refund the £2.25 as a good will gesture, as they could easily have called to say the colours would be repeated before posting - as other companies do! I was amazed at the short sighted argumentative attitude of the owner, who would rather lose a customer than £2.25.

I have discovered that other companies eg. Hubbard's Toy Cupboard are selling the item at more than half Mulberry's prices with postage again half the cost!

As several customers have pointed out, £5 is a lot to spend for a lightweight package, when there are so many reliable postal services available at the fraction.

Above all I am pretty disgusted by the way I was spoken to.

26 sierpnia 2015
Opinia niezależna
Logo Mulberry Bush Ltd

Odpowiedź od Mulberry Bush Ltd

We were disappointed to see this review as, perhaps not unsurprisingly, it does not reflect our version of events with this customer.

We are always happy to give full refunds for items returned to us, but we do not think it unreasonable that we should ask for the item to be returned to us first. What company wouldn’t?

The product this customer ordered is a name train - carriages that have letters on that can spell out a child's name. They are supplied to us in assorted colours, and we therefore sell them in assorted colours. Our warehouse staff do try to ensure that a name looks both varied and attractive, but we can only supply those colours that we have in stock.

In this case the customer complained that within the boy’s name we had sent her there were two lilac letters - the suggestion being that this was an inappropriate colour for a boy. Unfortunately in this age of gender equality in toys it is impossible for us to know whether our customers subscribe to that view or, as it transpires in this case, are more traditional. We certainly could not undertake to contact all purchasers of this product to discuss the different colour of each letter that might be available, as this customer subsequently suggested we should.

Both members of our team who talked to this customer attempted to stress that we would be very pleased to replace the letters with alternatives if she would return them to us, or indeed give a refund for them. Unfortunately the customer felt that in view of the low cost of the items - £2.25 each - we should simply write them off and refund her, rather than her have to visit a post office to return them.

She also objected to our Postage and Packing charge in the first instance, but we believe our charges to be in line with most other online retailers. We know that many customers are unaware that the P & P charge also includes VAT, which cannot be avoided for British VAT registered companies. As this customer points out herself, the basic cost of postage is surprisingly expensive, which is why our P & P charges, net of VAT, are as close as possible to our actual cost, indeed we make a loss on the P & P on almost all orders.

The issue of our pricing of this product is a very different matter however. Hubbards Toy Cupboard do indeed currently have the same item at 99p but they are within their "Big Sale" category, and, somewhat misleadingly we might suggest, they do not mention the original price. It is impossible for us to compete on price with any business that is selling off stock, and Hubbards do, currently, seem to have their fair share of sale items and items that are unavailable. We cannot know of course why a competitor is selling off stock at cost or less.

Although this customer claimed our price was high compared with other online retailers our own checks online (which we do regularly in any event) show that we are about 10% cheaper than many, and 10% cheaper than the manufacturers themselves, who have their own retail site where the price is £2.49.

We must also express our opinion that it is disappointing that TrustPilot's view of a business can be so heavily skewed by poor reviews. Mulberry Bush have been selling children's toys and gifts for nearly 20 years and whilst, in that time, we have had the inevitable small number of complaints – which we always try our level best to resolve to our customers’ satisfaction – they are vastly outweighed by the number of compliments, and by the number of returning customers. We do not currently subscribe to TrustPilot and so have no means of encouraging reviews on this site, but we assure all potential customers, especially those who may be having second thoughts as a result of this review, that they can see numerous unsolicited good reviews and commendations on our own website and we have many more in letter form from our very many happy customers.

Jonathan Copeland
Managing Director
Mulberry Bush Ltd

Oceniono na 1 z 5

Don't use this company - they dispatched my order so late it missed my child's birthday. They were very rude on the phone when I enquired what had happened to my order & offered no help.

Appalling customer service, I would not recommend using this company. They say the dispatch within 2 days but after 5 days I had to ring them. They had taken my order knowing they were having delays with dispatch but didn't tell me this. They claimed they ask to note things like birthdays but this is not signalled during the order process, its buried in the fine print somewhere. They offered no help to get me my present on time and were very rude to me on the telephone. Awful experience and a very disappointed birthday boy.

11 października 2013
Opinia niezależna
Logo Mulberry Bush Ltd

Odpowiedź od Mulberry Bush Ltd

We felt we wanted to respond to this criticism. Yes - we were a day or so later than we would have wished in sending this order, as we were moving into larger premises that week. However, during this move we continued to despatch orders daily and gave priority to those needed urgently for a birthday etc – those we were aware of – and we soon cleared our small backlog.

Having ordered on our website on the Monday evening our normal service would be to despatch on the Thursday morning. On this occasion it was sent a day later, on the Friday. The customer called us after 4.00 p.m on that Friday, by which time her order had already left us. She would not accept that by that time there was no possibility of our getting it to her by the following morning as it was already in the hands of Royal Mail and a second despatch would have arrived no quicker.

We do ask on our website for customers to let us know if an order is required for a birthday, and we do all we can to make sure it arrives in time, as we do not wish to disappoint anyone, and last week we arranged urgent despatch for other satisfied customers who had informed us of their deadlines.

I can guarantee that no member of our staff was rude - unless asking whether we might be allowed to speak is classed as rudeness. I heard our end of the conversation with two of our people as it was escalated and I spoke to and apologised to the customer personally and I know that all at our end of the phone, at least, retained our calmness whilst explaining the situation.

Jonathan Copeland
Managing Director
Mulberry Bush Ltd

Oceniono na 5 z 5

Very good service

I bought some blue shark slipper socks for my 3 year old Grandson and he loves them.
I was told by email when they had been shipped and they arrived much sooner than I expected. Excellent service and product.

5 kwietnia 2013
Opinia niezależna
Oceniono na 5 z 5

Wonderful products and service!

Unusually these days this company provides what it says in the catalogue. I've ordered two innovative products now, and they've arrived within a day or so, well packaged and even better quality and design than I expected. The garden water slide was really popular during the 2 days of sunshine we had last summer, and the children are already asking when we can get it out again (after the frosts have finished, I think!). The table trays are, as Lewis (aged 4) said, simply awsome. The children can't wait to use them in the car and on the plane.

5 kwietnia 2013
Opinia niezależna
Oceniono na 5 z 5

Second to none

I have ordered from Mulberry Bush more than once, each delivery has been within one or two days. The products are excellent quality, my grandson loves receiving his parcels from the postman. I am delighted with the soft handbag, a gift for a 1st birthday, I cannot wait to see the little one's face. I have recommended the company to friends and will certainly order again.

5 kwietnia 2013
Opinia niezależna
Oceniono na 5 z 5

Beautiful wooden toys and good service

My toddler grandson has so enjoyed the wooden rainbow sound blocks and race track tower. Not only do they look beautiful and are fun to play with, they are amazingly robust. I can highly recommend both the toys and the company.

4 kwietnia 2013
Opinia niezależna
Oceniono na 4 z 5

Good quality products but original pics a bit misleading,

My niece is very pleased with her new toys. They are attractive, well made and good quality however I would have preferred to know how small they were (dimensions were provided) through a scaled photograph. I had imagined skittles would be at least 30cm tall - if I had not been surprised by how tiny they were I would certainly have given 5 stars.
I'll definitely be shopping here again.

4 kwietnia 2013
Opinia niezależna
Oceniono na 5 z 5

Great Service

Bright, colourful and great for imaginative play, colours, counting etc etc. My daughter loves it!

4 kwietnia 2013
Opinia niezależna
Oceniono na 5 z 5

Toys for lasting play

I always go first to Mulberry Bush as the toys are imaginative and solid and are the ones that last through families and are handed down . Service is quickm quality us high and prices are reasonable. New toys appear all the time and old favorites are not discarded so you can reorder for the new babies. Wonderful!

4 kwietnia 2013
Opinia niezależna
Oceniono na 5 z 5

Speedy service and good quality products.

I purchased several items for my 5 year old granddaughter as I knew I would be looking after her for quite a few days in the Easter holidays and I needed things to keep her occupied. We have had fun flying the kite and making things with the sewing kit. I am saving the French Knitting and the Daisy-Chain making for next week.

4 kwietnia 2013
Opinia niezależna
Oceniono na 5 z 5

fabulous toys that will be loved for years, coupled with great service.

Mulberry Bush dolls house, fantastic my grand daughter loves it. Really great construction and materials used, easy for little fingers to manage and will last for years, no easily broken pieces. Every toy ordered very carefully wrapped for delivery. I will be using this company for years to come and have already recommended to friends and family

4 kwietnia 2013
Opinia niezależna
Oceniono na 5 z 5

A lovely company, with good toys

I ordered some wooden train accessories for my grandson for his birthday (Christmas Eve) and also for Christmas Day. I ordered them early 1st December and they arrived very promptly. However, because of getting so many gifts for his birthday and Christmas, my grandson didn't look at all the accessories until the New Year.

Unfortunately, one of the accessories, a large turntable was broken when the box was opened. My grandson's mother telephoned Mulberry Bush who said they would contact the manufacturer and either send a spare part or a replacement to my address. The replacement arrived yesterday.

I would highly recommend this company. The toys and games they sell are excellent and of high quality, but not high prices.

10 stycznia 2012
Opinia niezależna

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