MTB Monster (Mountain Bike Shop) Recenzje 333

Wynik TrustScore: 5 na 5

4,8

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Oceniono na 4 z 5

Bike is great ,but paid for it to be tubeless,but found the rear losing air ,when looked into it your fitter had left the centre rim tape under the new tubeless tape causing sealant to creep through t... Zobacz więcej

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Oceniono na 5 z 5

I have purchased a few bikes from MTB Monster this year and I can't say enough how great they have been. Communication is superb, I was kept informed of bikes on order and any promise to reply on a... Zobacz więcej

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Oceniono na 5 z 5

Ordered an Orbea from MTB Monster. Fast, clear communication and really good support throughout. Delivered on time, well packed, and my local mechanic was impressed with the quality of the build. Very... Zobacz więcej

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Oceniono na 5 z 5

Excellent team! I had my Orbea in the basket for a while whilst shopping around. I believe it was Hannah who actually rang me and mentioned they had the best price match! Awesome customer service and... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep rowerowy

Napisane przez firmę

Mountain Bike & E-MTB Specialist Dealer of the worlds best bikes: Santa Cruz, Yeti, Orbea, Trek, Whyte, Nukeproof, Cube, Transition, Evil, Mondraker & Marin.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

333 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

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Oceniono na 3 z 5

Excellent price, invisiframe not great.

Excellent price and pretty quick delivery. Good communication at all stages of the purchase.

Build quality not the best, gears are not perfectly aligned and invisiframe is not very well done (not lined up with holes, air bubbles etc.) bit frustrating considering the cost. Could also argue the power more cable supplied is too short.

25 października 2025
Opinia niezależna
Oceniono na 5 z 5

First class

The all experience of buying a buy from here was first class. They were very helpful when ordering and when I picked up my bike going through everything.

24 października 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi Gary,
Thanks for your review. We’re really pleased to hear you had a good experience from order to collection, and that the team were able to help throughout the process.
Enjoy the Stereo and we hope to see you soon for your 6 week check!
MTB Monster Team

Oceniono na 4 z 5

MTB Monster provided an excellent…

MTB Monster provided an excellent service and quick delivery; however, I was disappointed that the bike arrived without pedals.

8 października 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi,

Thank you for your review, we’re really glad to hear you were happy with the service and delivery. We appreciate your feedback about the pedals. Most bike manufacturers don’t include pedals with high value bikes, as riders often have their own preference and the brands prefer to put the budget into higher-quality components elsewhere on the bike.

Apologies we are unable to see your details so are unable to reach out to discuss this but if you’d like any advice on pedal options to suit your setup, we’d be happy to help, feel free to get in touch.

MTB Monster Team

Oceniono na 5 z 5

Great experience

Have ordered my last couple of bikes from a big named online retailer warranty issues have been a nightmare decided to go with somewhere within an hour of where I live this time should the worst happen. I’ve a few to choose from but Mtb monster had the best deal on what I was after ordering was easy and communication was top notch throughout. Picked up from store staff were friendly and helpful and setup looked great would recommend 100%

16 października 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi Keith,
Thanks for taking time to write us a great review!
We're glad to hear you were happy with our service and in store experience :)
Hope you are enjoying your Crafty and we hope to see you soon for your 6 week check.
MTB Monster Team

Oceniono na 5 z 5

Excellent experience and custumer…

Excellent experience and custumer service! highly reccomended!! i couldnt be happier with my Amflow pl carbon. the team looked after my bike from start to end and also gave me some neewbie tips!

15 października 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi,
Thanks so much for the awesome review! We’re thrilled to hear you’re loving your Amflow PL Carbon and that the team could help get you set up with some newbie tips. Enjoy every ride, and don’t hesitate to reach out if you need any more advice or support!
The MTB Monster Team

Oceniono na 5 z 5

Great comms and helpful info

What a great experience from start to finish. Loads of really helpful information prior to getting the bike, including some reallybhelpful set up stuff. Bike arrived swiftly, exceptionally well packaged and was simple enough to pop on the front wheel, pedals and handlebars thanks to the info supplied. Was out on the trails in no time.

6 października 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi Simon,
Thank you for the great review! We're really glad to hear you had such a smooth experience from start to finish. It's fantastic to know the setup info helped get you up and running quickly. Just how it should be!
We hope you're loving the Secta out on the trails.
MTB Monster Team

Oceniono na 5 z 5

What a great buying experience!

Writing this review as I felt I needed to convey the positive experience of my purchase from MTB Monster.

This was my first electric bike (after being impressed having a go on my mates 3 year old Bosch cube stereo). I asked him where it was purchased and he said MTB Monster, so I then started the process of looking around for a good finance deal online and to be totally honest, no one came close to them. The process from ordering to collection (bike was in stock and ready as stated within 48hours) was faultless. All the staff involved were great, communicative and helpful from the application process to asking for my weight setting up sag on the suspension.

The lad whom I collected the bike from (apologies I can’t remember your name, was top notch) and happy to go through the Bosch setup with me too. It’s that level of detail that’s taken care off, and if not, just ask, they are that good.

My new bike is brilliant and I’m very happy. The e-bike itch needed to be scratched 😆

I’ve bought a fair few bikes over the years online and without doubt this has been the best purchasing experience I’ve ever used. I have no doubts MTB Monster will be my choice when I’m ready again.

Thank you kindly to everyone there who delivered this for me 👌🏻👍🏻

9 października 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi Nick,
Thank you so much for taking the time to leave such a detailed and thoughtful review!
We’re thrilled to hear that your first e-bike experience has been such a positive one, and it’s brilliant to know that your friend’s recommendation helped guide you to us. It means a lot that you found our finance options, customer service, and setup support all spot on. We work hard to make the process as smooth and personal as possible, so it’s rewarding to hear feedback like this.
I will pass on your kind words to the team, especially the mechanic who assisted you on collection day.
Hope you enjoy your new Cube, we’d love to welcome you back whenever you’re ready for your next bike.
MTB Monster Team

Oceniono na 5 z 5

New bike purchase

The whole staff where very helpful from start to finish. I would recommend anyone to give them a try

3 października 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi Kieran,
Thank you for your kind review! We're really pleased to hear you had a positive experience with the team from start to finish. It means a lot to us that you'd recommend us.
MTB Monster Team

Oceniono na 5 z 5

Quick, easy and efficient

Quick, easy and charming on the phone. Personal which in this day and age is nice!

7 października 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi Charlie,
Thanks very much for your kind words. We're really pleased to hear you found the process quick and easy, and that the personal touch came across. Tt’s something we take pride in, so it’s lovely to know it’s appreciated.
Hope you are enjoying your new Whyte!
MTB Monster Team

Oceniono na 5 z 5

Outstanding service

From first ordering the bike through to collection, the service given was amazing. Any questions were answered straight away and the service when collecting was second to none. They went through everything about the bike. Can’t fault them at all. Steve🤙🤙🤙

9 października 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi Steve,
Thanks so much for the great review! We're really pleased to hear that you had such a smooth experience from start to finish. It’s great to know our team were able to answer all your questions and make sure you were fully set up and confident with your new bike.
Hope you are enjoying the Bullit!
MTB Monster Team

Oceniono na 5 z 5

Excellent service

Helpful staff and good communications despite some messages going to spam on my virgin email account.
Staff sorted out problems and then delivery on time

18 września 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi Robert,
Thanks for your comments and the 5 star review!
We're glad to hear the team could assist in resolving the email issue.
Hope you are enjoying your new Reaction :)
MTB Monster Team

Oceniono na 5 z 5

Bought 2 electric bikes

Bought 2 electric bikes. Fantastic price and service. Hannah even recommended a free upgraded model and added a few free extras. Couldn’t be happier

6 października 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi Ian,
Thanks for the 5 star review! We're glad we could assist with finding the right bikes for you.
Hope you are both enjoying your new bikes :)
MTB Monster Team

Oceniono na 5 z 5

Great aftersales for bike purchase

The company got in touch to make sure everything was going smoothly, proactively getting details so they could set up the bike's suspension for me. The ordering and payment system was fine, no issues there. The only concern, not really enough to drop it a star, is that there seemed to be no option to create an account on order completion, so I would recommend creating one first before you order.

30 września 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi Adam,
Thank you for your review! We're really pleased to hear that the suspension setup support and ordering process met your expectations, and that everything went smoothly.
We also appreciate your feedback regarding account creation. At this time, we’ve moved away from using the account platform for order updates. All updates are now sent directly via email to ensure you stay informed throughout the process, without the need to create an account.
Thanks again for your helpful feedback and for choosing us.
MTB Monster Team

Oceniono na 5 z 5

Amflow PL

Very good experience & would certainly go back for my next purchase.

2 października 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi Steve,
Thanks for the great review! We hope to hear from you again in the future :)
MTB Monster Team

Oceniono na 5 z 5

Great company to deal with

I can’t remember the last time I found a company of any kind that were so helpful and pleasant to deal with. The communication from MonsterMTB was great and I’m really happy with my bike. I’d definitely recommend them.

10 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent service October 2025

Excellent service received when buying a bike online. Delivery made very quickly by an exceptionally helpful courier company. I would recommend dealing with Monster MTB to anyone looking for a no fuss purchase.

30 września 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi,
Thank you for the 5 star review! We really appreciate the feedback.
Hope you are enjoying your new bike :)
MTB Monster Team

Oceniono na 5 z 5

Fantastic service amazing variety of…

Fantastic service amazing variety of bikes and accessories all topped off with great sale prices

15 września 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi James,
Thank you for the great review, we really appreciate the feedback!
Hope you are enjoying your new Wild :)
MTB Monster Team

Oceniono na 5 z 5

Very knowledgeable people

Very knowledgeable people. ( I would have picked the wrong bike if I hadn't been gone there!) Excellent service & fast delivery. Packaged exceptionally well. Would definitely use MTB Monster again.
Chuffed to bits with my bike 😊

29 sierpnia 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi Denise,
Thank you for the lovely review! It's great to hear the team were able to assist with making the right purchase for you :)
Hope you are enjoying your Prime R.
MTB Monster Team

Oceniono na 5 z 5

Excellent service from start to finish

Excellent service from start to finish. Great communication and the bike was packaged perfectly. I’ll definitely be buying my next bike from MTB Monster!

11 września 2025
Opinia niezależna
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Odpowiedź od MTB Monster (Mountain Bike Shop)

Hi Joe,
Thanks for leaving us a review! We really appreciate your feedback.
Hope you are enjoying your new Whyte and we hope to hear from you again in the future :)
MTB Monster Team

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